34 Quality Assurance Specialist jobs in Manila

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in Metro Manila sites, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
· High school diploma or equivalent
· 6 months or more of customer service and call center experience
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Specialist, Quality Assurance_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _0463E_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in Metro Manila sites, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
· High school diploma or equivalent
· 6 months or more of customer service and call center experience
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Specialist, Quality Assurance_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _0463E_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_

**QA ENGINEER**

**Qualifications**:

- At least 1 to 2 years related work experience
- Familiar with:

- JIRA
- GitLab
- Zeplin
- Figma
- Notion
- Functional Testing
- Web Testing
- Mobile Application testing
- Test Scripting and other testing related documentations
- Defect/Bug Life Cycle
- STLC (Software Testing Life Cycle)
- Agile methodology
- Knowledgeable in Automation is a big plus but not mandatory
- With strong internet connectivity and equipped with any of these testing devices (desktop, laptop, mobile (Android/IOS) and/or tablet)

Role and Responsibilities

The Quality Assurance Engineer role plays an important part in our company’s product development process. As a Quality Analyst, you will be responsible for supporting the needs and requirements of the company's platform. You will assist the development team by executing various platforms to help clients’ businesses and operations with the company. Here is a non-exhaustive list of the main tasks you will be responsible to deliver:

- Estimate, prioritize and coordinate testing activities
- Identify, record, document thoroughly and track defects
- Perform thorough regression testing
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements
- Collaborate with different teams as part of the production support
- Monitor debugging process results
- Investigate the causes of non-conforming software and train users to implement solutions
- Isolate, replicate, and report defects and verify defect fixes
- Contribute in all phases of the development lifecycle
- Follow best practices (test-driven development, continuous integration, SCRUM)
- Drive continuous adoption and integration of relevant new technologies into design
- Willing to work for long or extended hours depending on the needs of the project

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- QA: 1 year (preferred)

· Must be able to conduct a comprehensive and detailed review of game specifications and possess an in-depth understanding of game rules.
· Review test procedures, create test scripts, and review results. br>· Conduct regular inspections and testing of new software including those currently undergoing development in accordance with test scripts. br>· Tracks defects in gaming software and helps troubleshoot errors. br>· Draft reports involving bugs and other issues concerning game development using Mantis and Jira. br>Requirement :
· 3+ years of experience in Quality Assurance for video games, with a focus on slot machine games. br>· Good working knowledge of programming languages. br>· Possess practical skills in Excel, Word, and PowerPoint. br>· Knowledge of Quality Assurance reporting tools such as Jira and Mantis. br>· Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

Job Responsibilities:
- Work with DEV team to ensure quality of programs before it is passed to UAT and PROD. br>- Will do functional and non-functional testing.
- Will do unit testing, integration, and regression testing.
- Identify, record, and document thoroughly and track errors.
- Assist in translating requirements into test cases for user acceptance

Job Qualifications:
- Degree in IT, Engineering, or other related fields
- Minimum 2 years of QA experience
- Experience in writing use cases and test scripts
- Detail oriented
- Knowledge of SQL and scripting
- Experience in related industry
- Trainings/Certifications
- Analytical Thinking and Problem Solving
- Effective Communication Skills
- Business Knowledge and Process Design Skills

Duties and Responsibilities:
br> The position is part of the team of researchers/analysts that assist in ensuring the quality and consistency of the raw materials, packaging materials and finished products.

Monitors and audits processes, workers and production areas to ensure compliance of GMP's (good manufacturing practices) standard.

Provides assistance by performing various laboratory functions such as preparing materials for analysis, conduct regular laboratory analysis, maintaining proper storage of samples, and other related quality control functions.



Qualifications:

A graduate of BS Food Technology.

Required skill(s): MS Office.

Required language(s): English, Filipino

Flexible. Can work with minimum supervision and has initiative.

Hard working and self motivated.

Fresh graduates are encouraged to apply.

Applicant must be willing to work in Makati City.

1 Full-Time position available. Direct Hire.

-A certificate or diploma in Quality Assurance
-High School Certificate br>-1 year of previous experience in a QA role, particularly in a CALL CENTER Environment.
-Experience in a high-volume administrative role demonstrating attention to detail and ability to go from task to task.
- IT Knowledge is advantageous.
-Strong listening and analytical skills to accurately assess call quality.
-Excellent English grammar, both written and verbal.
-Proficiency with Salesforce or similar CRM systems.
-Attention to detail and highly organized.
-Ability to handle multiple tasks and manage time effectively.
-Remote work set-up

-Candidate must possess at least a Bachelor's Degree in IT or any related.
-Minimum 4 years of Quality Engineering experience. (Non Negotiable) br>-Must have Experience/Working Knowledge Manual Testing, Regression Testing, Functional Testing, Sanity Testing, Smoke Testing. (Non Negotiable)
-Must have experience in Automation Testing, API Testing using POSTMAN, SOAP UI, JMETER. (Non Negotiable)
-Must be well-versed with testing methodology, practices, tools, and reporting. (Non Negotiable)
-Must have an Experience in both Water fall and Agile methodologies (Non Negotiable)
- Candidate must be available to work ASAP
- Can work onsite in Makati

KEY TASK RESPONSIBILITIES:
br>1. Conducts compliance checking based on requirements specified by the account or the management team.

2. ssuance compliance reports and service failures to the account as well as the management team on a daily, monthly and ad hoc basis.

3. Generates call volume, traffic and other reports.

4. Analyses templates based on requirements specified by the account or the management team.

5. Responsible for hand-off new report/ data source as necessary.

6. Responsible for accessing call quality performance of each campaign within given set of measurements