12 Program Officer jobs in Makati

Location: BGC, Taguig

Work Setup: Full Onsite

Work Schedule: Day Shift | Monday to Friday

Role Overview
The Loyalty Program Officer will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal candidate will possess strong expertise in loyalty strategies, a deep understanding of consumer behavior, with proven track record in developing and scaling effective customer loyalty programs and a value-driven customer experience that fosters long-term brand loyalty.

Requirements

• Bachelors degree in Marketing, Business Administration, or a related discipline.
• Minimum of 3 years of experience in program or project management .
• Strong analytical capabilities with the ability to turn data into strategic insights.
• Proven project management skills, with experience handling multiple initiatives concurrently.
• Familiarity with CRM tools and loyalty program technologies.
• Excellent communication and interpersonal skills.
• Solid grasp of consumer behavior and best practices in loyalty program design.
• Demonstrated leadership in guiding teams and fostering a customer-focused culture to ensure program success.

Responsibilities

• Oversee and optimize the customer point-based loyalty system, ensuring timely enhancements and improvements.
• Manage and maintain the user interface and experience of the loyalty program website.
• Lead daily operations of the loyalty program, including reward tracking, customer segmentation, and development of personalized incentives.
• Continuously improve the customer experience by identifying ways to increase engagement, retention, and satisfaction through loyalty efforts.
• Administer the loyalty program budget while ensuring financial efficiency and impact.
• Collaborate with external partners and vendors to expand program offerings and ensure smooth execution of initiatives.
• Collect and utilize customer feedback to refine and upgrade the loyalty program.
• Keep abreast of industry trends and emerging practices in loyalty and retention to drive program innovation.
• Promote awareness of the loyalty program across multiple platforms, including social media, and effectively communicate its perks and benefits to customers.

Loyalty Program Officer is to support some large initiatives to their consumer facing loyalty program. To lead and manage our customer loyalty initiatives. This role is integral to enhancing customer engagement, driving repeat business and overall drive sales in the organization. The ideal candidate will have a deep understanding of loyalty programs, customer behavior, and a proven track record of managing and scaling loyalty initiatives.

Requirements

• Bachelors degree in marketing, Business Administration, or a related field.
• 3+ years of experience in Program Management, Loyalty Rewards or Marketing
• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
• Excellent project management skills with a track record of managing multiple initiatives simultaneously.
• Experience with customer relationship management (CRM) systems and loyalty platforms.
• Exceptional communication and interpersonal skills.
• Strong understanding of consumer behavior and loyalty program best practices.
• Proven ability to lead and inspire teams, driving program success and fostering a culture of customer-centricity.

**About Groworx**:
Groworx is a global business and technology partner that enables businesses to reach their true potential with affordable, scalable and rapid transformation solutions.

Our mission is to improve the lives of people and the companies that serve them.

To that end Groworx has launched an exciting new business service globally, providing holistic recruitment, training and migration services for the Aged & Disability Care sectors.

**The Role**:
The Program Service Officer is a cross-functional role in recruitment, HR administration, travel desk, and ancillary services (mobile, insurance, etc.). This team provides services for anything that the students might need to become a ready healthcare worker.

**You will do**:

- Define, organize, and manage the training, migration and deployment process
- Build and manage engagement programs for the students (get togethers, parties, award programs) - in conjunction with the People & Culture Officer
- Establish the incident and safety processes and systems required
- Manage the QA and reporting requirements for the Global Service Centre (GSC)
- Manage the Service Desk/ HRIS/ LMS and other core systems for Students
- Serve as the primary escalation point for students’ needs as part of pastoral care

**You should have**:

- Must be a degree holder
- Must have at least 5 years of relevant working experience; at least 2 years of which in a supervisory capacity
- Must have a Medical Recruitment in Nursing/Allied experience (Hospital or any healthcare-related facility/industry)
- Demonstrated a high level of interpersonal and communication skills to effectively engage and collaborate with all stakeholders
- Committed to the philosophy of continuous improvement
- Competent knowledge of the principles of recruitment, HR management, Quality Management, Service Desk Administration, workplace health and safety, legal and ethical practice
- Demonstrated experience in the use of software programs relevant to recruitment, HR, and service desk
- Demonstrated knowledge and skill to comply with organizational policies and procedures and regulatory requirements
- Experience in documentation (Migration and Deployment requirements)

**Broad Function**:
To plan and execute programs & marketing projects and activities, to expand our network, contribute to the development and management of products that meet the needs of the target markets, effectively promote OMF Lit Products and brands that will aid in achieving organizational goals to sustain the ministry and advance the fulfillment of OMF Literature’s mission and vision.

**Qualifications**:

- College graduate; preferably in Marketing or Communications.
- At least 2 years of experience in NGO work, project planning and management, Marketing, or Sales
- Above-average written and oral communication skills in English and Filipino
- Outgoing, Flexible, Result-oriented, Extra-miler, Resourceful
- Computer and Internet savvy; detailed oriented with strong analytical, interpersonal skills

Analyzing customer needs
- Assigning translators
- Performing quality checks
- Coordinating projects between Customer Success Team and Vendor
- Delivering translations to Customer Success Team
- Monitoring and controlling projects status
- Work independently at home (rotational shift, 5-6days/week)

**Qualifications**
- Excellent verbal and written English communication skills
- Highly-developed computer skills (MS Office, Gmail, CRM)
- Minimum 2 years of professional experience in project coordination, project management or IT
- Vendor-service focused
- Demonstrate project management experience and strong organizational skills
- Strong analytical and problem-solving skills
- Ability to work under stress and pressure
- Preferably with a Bachelor or Degree in IT/Computer Science or any related field

**Benefits**:

- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

Analyzing customer needs
- Assigning translators
- Performing quality checks
- Coordinating projects between Customer Success Team and Vendor
- Delivering translations to Customer Success Team
- Monitoring and controlling projects status
- Work independently at home (rotational shift, 5-6days/week)

**Qualifications**
- Excellent verbal and written English communication skills
- Highly-developed computer skills (MS Office, Gmail, CRM)
- Minimum 2 years of professional experience in project coordination, project management or IT
- Vendor-service focused
- Demonstrate project management experience and strong organizational skills
- Strong analytical and problem-solving skills
- Ability to work under stress and pressure
- Preferably with a Bachelor or Degree in IT/Computer Science or any related field

**Benefits**:

- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an **Analyst, Program Management,** you will be managing the Supply Chain Indirect Materials & Services commodity, creating and tracking contracts of indirect materials suppliers in Oracle Cloud, and reviewing and approving requests for supplier registration in Oracle Cloud. You will provide comprehensive analytics support to identify, analyze, and quantify opportunities in support of complex projects or activities.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
**In This Role, Your Responsibilities Will Be:**
+ Facilitate the timely upload of indirect and capital savings and cost reduction projects to the Supply Chain Savings Tracker (SCST) tool to provide solid data for financial reviews.
+ Ensure data quality in the SCST and communicate with resource persons about any data inconsistencies for correction.
+ Provide training assistance and user access for SCST users.
+ Create contracts of suppliers for indirect materials and services commodities in Oracle Cloud.
+ Keep track of and monitor the contract coverage and closely work with Category Managers to find opportunities and improve the metrics of contracts.
+ Extract/generate data from SCST and Contracts Dashboard Report using standard queries.
+ Review and approve the request for supplier registration in Oracle Cloud; coordinate with Category Managers and the finance team on any issues or concerns about the submitted requirements.
+ Create, develop, or update work instructions for standard processes or activities.
**Who You Are:**
You analyze multiple and diverse sources of information to understand the task and make an accurate decision to complete it. You facilitate an open dialogue with a variety of contributors and encourage diverse ideas and opinions. You remain calm and maintain a positive attitude despite adversity. You are self-motivated, accountable, and receptive to learning and applying new technologies.
**For This Role, You Will Need:**
+ Bachelor's degree in Business, Information Technology, Supply Chain, or related courses.
+ 3 years of analytical reporting experience or closely related business management experience.
+ Working knowledge of the Project Savings Tool and Oracle Cloud ERP.
+ Understanding of the basic concepts of Supply Chain.
+ Industry experience in Supply Chain, including Indirect Materials and Services and MRO (Manufacturing, Repair and Operations).
+ Proficiency in Microsoft Excel and PowerPoint software with a basic understanding of database design.
+ Excellent written and interpersonal communication skills.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
#LI-Hybrid
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25022739
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Location: BGC, Taguig

Work Setup: Full Onsite

Work Schedule: Day Shift | Monday to Friday

Role Overview
The Loyalty Program Officer will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal candidate will possess strong expertise in loyalty strategies, a deep understanding of consumer behavior, with proven track record in developing and scaling effective customer loyalty programs and a value-driven customer experience that fosters long-term brand loyalty.

Requirements

• Bachelors degree in Marketing, Business Administration, or a related discipline.
• Minimum of 3 years of experience in program or project management .
• Strong analytical capabilities with the ability to turn data into strategic insights.
• Proven project management skills, with experience handling multiple initiatives concurrently.
• Familiarity with CRM tools and loyalty program technologies.
• Excellent communication and interpersonal skills.
• Solid grasp of consumer behavior and best practices in loyalty program design.
• Demonstrated leadership in guiding teams and fostering a customer-focused culture to ensure program success.

Responsibilities

• Oversee and optimize the customer point-based loyalty system, ensuring timely enhancements and improvements.
• Manage and maintain the user interface and experience of the loyalty program website.
• Lead daily operations of the loyalty program, including reward tracking, customer segmentation, and development of personalized incentives.
• Continuously improve the customer experience by identifying ways to increase engagement, retention, and satisfaction through loyalty efforts.
• Administer the loyalty program budget while ensuring financial efficiency and impact.
• Collaborate with external partners and vendors to expand program offerings and ensure smooth execution of initiatives.
• Collect and utilize customer feedback to refine and upgrade the loyalty program.
• Keep abreast of industry trends and emerging practices in loyalty and retention to drive program innovation.
• Promote awareness of the loyalty program across multiple platforms, including social media, and effectively communicate its perks and benefits to customers.

Project manage multiple small to medium scale projects from scoping through to implementation and roll out
- Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
- Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
- Translate business requirements into implementation plans, furthering our mission of protecting and supporting client community
- Play an active role by contributing to improving policies, product, process and support system solutions
- Keep sites and teams up to date on project timelines
- Review change delivery tribe throughout each day:

- Ensure prepared for upcoming launches
- Check new posts, assess impact for your sites and take necessary actions
- Check notifications, answer any questions asked on post
- Input/feedback into project plans
- Ensure team meets timelines and deliverables
- Proactively flag risks & provide quantifiable trade off options if needed
- Consolidate information/questions/clarifications that needs to be shared with Change Delivery Team
- Participate in monthly Partner Management survey and encourage Ops and QTP leadership in the sites to do the same.
- Bachelor's degree holder
- Must have at least 10 years of Project Management experience under BPO industry and with expertise in Process Management, operations-based projects and a strong track record in implementation of these projects
- Must have at least 3 years of experience in Managerial role under BPO industry
- Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment
- Ability to work in a fast-paced environment with mínimal guidance
- Experience working with internal/ external stakeholders in multiple geographic regions
- Must also have skills in Demand Management, Issue Management, Offering Insight, Organizational Design and Architecture, Risk Management and Work Planning and Management