Desktop Support Technician

Pasay City, National Capital Region
TTEC
Posted 22 days ago
Job Viewed
Job Description
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support Technician working onsite in Pasay City or Quezon City Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
**What You'll Do:**
Looking for an opportunity to grow your career within IT? This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally.
You'll report to the Supervisor, Desktop Support.
**During a Typical Day, You'll**
· Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.
· Follow stepped procedures for a variety of repetitive upgrade situations.
· Perform administrative functions and inventory control as required.
· Monitor trouble tickets system and respond to all trouble reports within established goals.
· Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
· Understand and enforce policies and follow all safety rules and regulations.
· Complete assigned work orders by due date within established goals.
**What You Bring to the Role**
· Graduate of Two-year diploma or Associates degree in Computer Science, Information Technology or Engineering courses.
· Experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification.
· Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.
· Strong customer focus and positive attitude will be necessary for success.
· Must be able to work well unsupervised and as part of a cohesive team.
· Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used.
· Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
· Good communication, interpersonal and problem-solving skills, customer-friendly attitude and the ability to work in a team environment.
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Title:** _Desktop Support Technician_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _045I3_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila_
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
**What You'll Do:**
Looking for an opportunity to grow your career within IT? This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally.
You'll report to the Supervisor, Desktop Support.
**During a Typical Day, You'll**
· Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.
· Follow stepped procedures for a variety of repetitive upgrade situations.
· Perform administrative functions and inventory control as required.
· Monitor trouble tickets system and respond to all trouble reports within established goals.
· Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
· Understand and enforce policies and follow all safety rules and regulations.
· Complete assigned work orders by due date within established goals.
**What You Bring to the Role**
· Graduate of Two-year diploma or Associates degree in Computer Science, Information Technology or Engineering courses.
· Experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification.
· Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.
· Strong customer focus and positive attitude will be necessary for success.
· Must be able to work well unsupervised and as part of a cohesive team.
· Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used.
· Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
· Good communication, interpersonal and problem-solving skills, customer-friendly attitude and the ability to work in a team environment.
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Title:** _Desktop Support Technician_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _045I3_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila_
This advertiser has chosen not to accept applicants from your region.
0
L1 Desktop Support (Infra)
Taguig, National Capital Region
Nityo Infotech
Posted 25 days ago
Job Viewed
Job Description
DIRECT HIRING
L1 INFRA SUPPORT br>
- Salary: Up to ₱ 30,000 gross < r>- Location: BGC Taguig (currently remote/WFH, but may change in the future)
Schedule: UK Nightshift/Dayshift/Shifting
Qualifications:
-- At least 1 year of experience in L1 Support
-- Strong customer service skills (voice and email)
-- Proficient in desktop support, including troubleshooting computers, printers, and peripherals
-- Excellent communication skills
-- Background in Infrastructure Support or System Administration
-- Minimal exposure to Linux
L1 INFRA SUPPORT br>
- Salary: Up to ₱ 30,000 gross < r>- Location: BGC Taguig (currently remote/WFH, but may change in the future)
Schedule: UK Nightshift/Dayshift/Shifting
Qualifications:
-- At least 1 year of experience in L1 Support
-- Strong customer service skills (voice and email)
-- Proficient in desktop support, including troubleshooting computers, printers, and peripherals
-- Excellent communication skills
-- Background in Infrastructure Support or System Administration
-- Minimal exposure to Linux
This advertiser has chosen not to accept applicants from your region.
1
Desktop Support Team Lead
Makati, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer Team Lead**
- Leads Single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
- Ensures optimal workstation performance by having expertise on installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment
- Troubleshoots IT problem areas (in person, by telephone or via remote access) in a timely manner and accurate fashion, and provide end-user assistance when required
- Supervises Technical Support team, manages escalation, ensures smooth flow of communication; proper dissemination of instructions from client
**Qualifications**:
- Required skill(s): technical support, People Management.
- Applicants must be willing to work in Makati City
- Flexible in working hours/schedule/Shifting Schedule
- Must have at least 1yr experience as Senior IT / IT Team Lead
- Must be open for Project Based Employment Contract 1 yr RENEWABLE
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in Makati City?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Team Lead: 1 year (preferred)
- Leads Single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
- Ensures optimal workstation performance by having expertise on installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment
- Troubleshoots IT problem areas (in person, by telephone or via remote access) in a timely manner and accurate fashion, and provide end-user assistance when required
- Supervises Technical Support team, manages escalation, ensures smooth flow of communication; proper dissemination of instructions from client
**Qualifications**:
- Required skill(s): technical support, People Management.
- Applicants must be willing to work in Makati City
- Flexible in working hours/schedule/Shifting Schedule
- Must have at least 1yr experience as Senior IT / IT Team Lead
- Must be open for Project Based Employment Contract 1 yr RENEWABLE
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in Makati City?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Team Lead: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Pc Jobs in Manila !
2