183 Order Management Associate jobs in Makati

This position is responsible for the timely fulfillment of sales orders for clients. The position is will also focus on ensuring that order processing and procedures are communicated and adhered to.

Duties and Responsibilities:

• Processes entry level orders ensuring customers receive exactly what they ordered in a timely manner
• Facilitate order creation, modification and cancellation as requested by the Sales team
• Manage and monitors all shipments and provides status updates
• Ensures accurate billing of all bookings made throughout the day
• Liaise with warehouse manager on dispatch of client's orders
• Identify customs requirements needed for the delivery
• Liaise with logistics assistant on order dispatch, deliveries and freight cost
• Resolves invoice pricing issues with Finance
• Perform other tasks and responsibilities that may be assigned by the immediate superior from time to time

Qualifications:

• Graduate of vocational or any 4-year course
• At least 1-year professional experience in Procurement, Vendor Management or Supply Chain Management is highly regarded
• Proven customer focus, interpersonal and communications skills to ensure consistent messages are communicated to internal customers / stakeholders, able to work well in a team environment and adhere to the highest ethical standards
• Adaptability to fast facing environment and Trends culture
• Demonstrate high level of organizational and time management skills
• Ability to work independently and as part of a team – especially in complex and ambiguous work environments
• Keen to details and results oriented with a strong sense of customer service
• Good collaborator
• Willing to learn and good listener
• Willing to extend working hours
• Flexible and with sense of urgency
• Can work with minimal supervision
• Knowledgeable in SAP is a plus
• Must be willing to do full-onsite work

Key Responsibilities

Order Processing & Fulfillment

• Enter, track, and confirm B2B and B2C orders through EDI, vendor portals, and internal systems such as SellerCloud.
• Coordinate with fulfillment centers and 3PLs to ensure timely shipment and resolve any issues.
• Monitor order statuses, cancellations, and delivery exceptions; escalate concerns when necessary.
• Reconcile discrepancies between purchase orders, shipping records, and invoices.
• Maintain accurate order logs and documentation to support accounting and customer service teams.

Order Management Tasks

• Maintain and monitor the orders inbox.
• Ensure timely and accurate communication with wholesalers.
• Create shipments for DFC orders.
• Manage the portal.
• Send Vendor Central labels to Canada.

Order Cancellations & Returns

• Review SellerCloud cancellation reports daily.
• Verify shipping/invoicing status before processing cancellations.
• Cancel unshipped orders to prevent fulfillment.
• Process credit memos and RMA requests.
• File and follow up on claims for damaged items.
• Document resolution steps and status updates throughout the claims process.

Wholesale Support

• Maintain strong relationships with wholesale partners.
• Provide pricing and quotes for wholesale products.
• Create accounts for new wholesale customers.
• Process wholesale orders upon receipt.

Other Duties

• Perform additional duties and special projects as assigned.

About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.

You will be joining a fast-growing online division, who will be responsible for assisting customers through live chat and inbound calls, preparing quotations, managing orders, and supporting senior project managers in documentation for larger projects.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Handle customer inquiries via live chat and inbound calls.
• Provide product information, prepare and send proposals, quotations and documentation, and process orders.
• Ensure order fulfillment and coordination with suppliers/partners for timely delivery.
• Maintain accurate records in CRM / order management tools of sales, orders, and customer communications.
• Assist senior project managers with preparation of documents and presentations for larger commercial projects.
• Deliver customer service by being responsive, clear, and solution-oriented.

What we're looking for

• At least 1 year experience in customer service, order management, or sales support preferred.
• Fresh graduates with excellent communication skills and willingness to learn are welcome to apply.
• Excellent verbal and written communication skills.
• Adaptable and detail-oriented, able to work in a fast-paced and changing environment.
• Familiarity with CRM or e-commerce platforms (e.g., Shopify) is an advantage, but not required.
• Experience in the Microsoft Office Suite including Intermediate Microsoft Word & Excel skills.

Work Setup: Hybrid - 2nd Floor, Vicente Madrigal Building Ayala Avenue, Makati City

Apply now

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Your tasks

Manage queues and cases (customer orders and inquiries) from

Answer customer inquiries completely and accurately

Accurately enter orders manually into SAP.

Ensures that electronic orders flow into the system as intended.

Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.

• Ensure order fulfillment (stock availability, order status, document requests, etc.)
• Correct EDI or Electronic order errors to root-cause
• Handle specialized customers and tasks with specific instructions and requirements
• Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return
• Handle more complex claims like annual returns and freight claims"

Answer inbound calls for routine inquiries

Make outbound calls for routine inquiries, verification, clarification, etc.

Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable spec to meet customers' requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries"

Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer

Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquiries

Function as universal back-up specifically for specialized accounts/tasks.

• Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy.
• Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience.

Identify process improvement opportunities and lead projects designed to implement the targeted improvements.

Own and maintain of work instruction documents year to year.

• Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.

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Your profile

Bachelor's degree or equivalent.

2-5 years of experience in Customer Service, Order Management or Supply Chain roles.

Order Management Or Supply Chain Management Experience Required.
Small group project or process improvement initiative.

At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.

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Our offer

• Hybrid work setup
• HMO upon hire
• Values-based culture
• Learning Opportunities

Ready to drive with Continental? Take the first step and fill in the online application.

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About Us
Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia)

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Primary Responsibilities

• Assist in identifying and evaluating potential suppliers, negotiate prices, terms and secure most cost-effective options for the organization.
• Process purchase requisitions and purchase orders and ensure timely delivery of goods and services.
• Monitor order status and address issues related to delays and discrepancies
• Maintain accurate records of purchases, pricing and supplier performance
• Build and maintain strong relationships with suppliers
• Evaluate supplier performance and provide feedback for improvement to ensure quality standards and delivery schedules.
• Monitor and analyze procurement costs to identify cost-saving opportunities
• Ensure compliance with company policies and procedures

Specific Responsibilities

• Handles the purchasing categories in Food and Non-Food assigned but not limited to small wares, IT equipment and accessories, marketing supplies, Office and admin supplies, service providers, and other food categories that the Supply Chain Manager will assign.
• Source for items and vendors based on the sourcing policy, interface between supplier and entity with respect to specifications and budgets.
• Maintain comprehensive records of supplier contracts, agreements and communication.
• Prepare purchase requisitions and keeping management informed about the status of orders and procurement activities.
• Prepare purchase orders in line with final negotiations with selected suppliers and in line with organizational targets and requirements
• Closely monitor orders and ensure NO past due orders from suppliers and the latest commitment on the delivery date is available
• Track and expedite orders to ensure timely delivery and minimize stockouts.
• Resolve discrepancies in order quantity pricing and delivery schedules with suppliers.
• Develop and maintain a strong foundation of function skills and knowledge of relevant purchasing and sourcing concepts.
• Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement
• Ensure that a professional and consistent approach is taken in relation to all supplier relationships
• Secure logistics transport for samples needed by R&D and for special trips of items.
• Perform regular inventory audits to ensure accuracy and prevent stock discrepancies
• Ensure compliance with company guidelines, purchasing policies and procedures
• Contact suppliers to resolve price, quality, delivery or invoice issues
• Perform other task and functions that maybe assigned

Work Experience

• 3+ years purchasing experience, preferably within an FMCG, QSR or manufacturing environment
• Background in Supply Chain, Logistics and international trade

Educational Attainment

• Educational background in Industrial Engineering or equivalent, Business Administration, Economics or Finance

Project and Contracts Management

• Secure the documentation preparation and filling of purchasing processes and policies
• Secure the documentation and filling of supplier's contract and supplier accreditation
• Perform project management support role as a coordinator
• Basic knowledge and understanding of processes and components of supply chain management
• Computer literate (Microsoft office and Basic Excel skills)
• Experienced with purchasing ERP or order management system

SUPPLY CHAIN ADMINISTRATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN SUPPLY CHAIN ADMINISTRATOR?

OUR VISION

To be a successful house of iconic brands offering our customers unique and special experience time and time again. With clearly defined brand strategies we will support the success of our brands with strong centres of excellence.

OUR PURPOSE

We will be a valued business by our customers and our people and make a positive difference in the communities in which we operate and the environment in which we live.

OUR VALUES

Respect, Honesty, Integrity, Customer Centric, Innovative, Passionate

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Oversee on time product (B2B and B2C) deliveries across all the client's brands
• Ensure SLAs are being reviewed and met across transport & stores
• Provide supportive daily KPI reporting to the Supply Chain team and business
• Ensure inbound shipment compliance and visibility for both internal and external stakeholdersProvide daily reporting to support supply chain operations and critical path compliance.
• Proactively managing any delays and communicating to key stakeholders.
• Directing any SLA compliance risks to the correct stakeholder to ensure corrective action is taken and closing out any issues.

DAILY DC OPERATIONS

• Understand group critical path & stock flow in conjunction with the distribution team – support with reporting on the status of critical path across all brands and ensure WH teams are aware of inbound & outbound requirements.

STORE DELIVERY OPERATIONS

• Oversee "final mile" transport to stores, after stock has been despatched
• Drive store receiving compliance through comprehensive reporting
• Assist stores with visibility of upcoming range month deliveries via reporting

LOCAL TRANSPORT

• Review monthly KPI/SLA reporting with transport providers to ensure on time delivery for each brands range month

COMMUNICATION AND LIAISON

• Effective communication of distribution activity status to merchandise departments and team as required
• Effective communication and collaboration with 3PL partners on operational issues and forecasts
• Ensure customer service issues (online) are being rectified within

KPI DATA INTEGRITY AND COMPLIANCE

• Drive solutions and liaise with IT department and 3PLs on data integrity issues
• Identify any reporting gaps or improvement opportunities
• Support team and business with ad hoc reporting requirements

WHAT ARE WE LOOKING FOR?

• Previous experience in a logistics role in a retail environment an advantage
• Sound understanding of store delivery operations

Attributes:

• Knowledge of the Microsoft suite of packages, solid working knowledge of Excel – formulas, pivot tables etc
• Experience in DC operating procedures
• Ability to forge and maintain good working relationships both with the business and external partners
• Ability to meet deadlines

The Supply Chain Officer is responsible for developing, implementing, and monitoring the company's end-to-end supply chain strategy. This includes inventory management, logistics, coordination with clients (local/international) and internal teams to ensure cost-efficiency, quality, and timely delivery of products and services. The role involves continuous evaluation and optimization of supply chain processes to support business goals.

Job Type: Full-time

Work Location: In person

Job Description & Responsibilities:

The Supply Chain Associate will support the end-to-end supply chain operations of the Company, ensuring smooth and efficient movement of goods, accurate inventory management, and timely procurement. The role includes, but is not limited to, the following responsibilities:

Logistics & Order Fulfillment

• Facilitate domestic shipping of products between destinations.
• Manage customer orders, repacking, and timely delivery, including those from e-commerce platforms.

Warehouse & Inventory Management

• Monitor and coordinate with third-party warehouse providers.
• Manage internal office storage inventory.
• Reconcile month-end inventory balances across warehouse, storage, and accounting records.

Procurement

• Facilitate procurement of materials (e.g., packaging, marketing supplies).
• Maintain complete and accurate records in the ERP system (NetSuite) for end-to-end purchase order processing.

Planning & Forecasting

• Consolidate monthly sales forecasts and translate them into demand and purchase plans.
• Ensure alignment of procurement with demand and stock levels.

Quality & Process Control

• Maintain product and process quality throughout the supply chain.
• Support day-to-day office operations and administrative tasks.
• Participate in ad hoc projects as assigned.

Qualifications:

• Open for fresh graduates with Bachelor's degrees in Supply Chain Management, Business Administration, Economics, Statistics,
• Background in procurement, supply chain operations, or data analysis.
• Strong analytical and problem-solving abilities.
• Experience in market research and supplier evaluation.
• Excellent communication and negotiation skills.
• High attention to detail and accuracy.
• Proficient in procurement tools and advanced Microsoft Excel.
• Familiarity with ERP and data analytics tools (e.g., NetSuite ERP) is a strong advantage.

Job Type: Full-time

Work Location: In person

Qualifications:

• Graduate of Industrial Engineering, Supply Chain, Statistics or similar studies.
• With 5years of experience working in the related field is required.
• Good interpersonal skill and communication skill.
• Strong analytical and problem-solving skill.
• Willing to work in on-site in Makati City from Monday to Friday.

Supply Chain Manager is responsible for managing the end-to-end supply planning process from procurement, inventory, warehousing and logistics to ensure efficient and timely operations.

Roles:

• Ensures the timely and efficient availability products by expertly managing the supply and demand planning, external supplier orders, allocations, and inventory.
• Implement strategic initiatives to optimize the entire supply chain, contributing significantly to operational efficiency and cost effectiveness.
• Help develop and implement SOPs for inventory management and continuously improve inventory operations; Review and analyze inventory data to identify trends and potential areas for improvement.
• Lead and co-facilitate monthly forecast/pre-demand review process and help ensure the sales team are are performing to their roles and responsibilities in capturing the customer requirements to achieve the most accurate consensus demand plan 12 months out.

Job Types: Full-time, Permanent, OJT (On the job training)

Work Location: In person