0 Order Management Associate jobs in the Philippines

This position is responsible for the timely fulfillment of sales orders for clients. The position is will also focus on ensuring that order processing and procedures are communicated and adhered to.

Duties and Responsibilities:

• Processes entry level orders ensuring customers receive exactly what they ordered in a timely manner
• Facilitate order creation, modification and cancellation as requested by the Sales team
• Manage and monitors all shipments and provides status updates
• Ensures accurate billing of all bookings made throughout the day
• Liaise with warehouse manager on dispatch of client's orders
• Identify customs requirements needed for the delivery
• Liaise with logistics assistant on order dispatch, deliveries and freight cost
• Resolves invoice pricing issues with Finance
• Perform other tasks and responsibilities that may be assigned by the immediate superior from time to time

Qualifications:

• Graduate of vocational or any 4-year course
• At least 1-year professional experience in Procurement, Vendor Management or Supply Chain Management is highly regarded
• Proven customer focus, interpersonal and communications skills to ensure consistent messages are communicated to internal customers / stakeholders, able to work well in a team environment and adhere to the highest ethical standards
• Adaptability to fast facing environment and Trends culture
• Demonstrate high level of organizational and time management skills
• Ability to work independently and as part of a team – especially in complex and ambiguous work environments
• Keen to details and results oriented with a strong sense of customer service
• Good collaborator
• Willing to learn and good listener
• Willing to extend working hours
• Flexible and with sense of urgency
• Can work with minimal supervision
• Knowledgeable in SAP is a plus
• Must be willing to do full-onsite work

Key Responsibilities

Order Processing & Fulfillment

• Enter, track, and confirm B2B and B2C orders through EDI, vendor portals, and internal systems such as SellerCloud.
• Coordinate with fulfillment centers and 3PLs to ensure timely shipment and resolve any issues.
• Monitor order statuses, cancellations, and delivery exceptions; escalate concerns when necessary.
• Reconcile discrepancies between purchase orders, shipping records, and invoices.
• Maintain accurate order logs and documentation to support accounting and customer service teams.

Order Management Tasks

• Maintain and monitor the orders inbox.
• Ensure timely and accurate communication with wholesalers.
• Create shipments for DFC orders.
• Manage the portal.
• Send Vendor Central labels to Canada.

Order Cancellations & Returns

• Review SellerCloud cancellation reports daily.
• Verify shipping/invoicing status before processing cancellations.
• Cancel unshipped orders to prevent fulfillment.
• Process credit memos and RMA requests.
• File and follow up on claims for damaged items.
• Document resolution steps and status updates throughout the claims process.

Wholesale Support

• Maintain strong relationships with wholesale partners.
• Provide pricing and quotes for wholesale products.
• Create accounts for new wholesale customers.
• Process wholesale orders upon receipt.

Other Duties

• Perform additional duties and special projects as assigned.

Position: Order Management Associate

Job Description:

The Order Management Associate role involves preparing manual receipts, charge invoices, and delivery receipts, as well as organizing and sorting delivery documents for proper transmission. Act as a reliever for various roles as needed, while also supporting management with additional tasks and responsibilities. Verify received quantities by cross-checking system data with physical documents to ensure accuracy and completeness.

Job Qualifications:

• College graduate in Accounting, Business, or related field
• At least 1 year of relevant experience
• Proficient in MS Excel and other computer applications
• Strong organizational skills with excellent attention to detail

Work Location: Porac, Pampanga

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise

Ability to commute/relocate:

• Porac 2008 P03: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: In person

About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.

You will be joining a fast-growing online division, who will be responsible for assisting customers through live chat and inbound calls, preparing quotations, managing orders, and supporting senior project managers in documentation for larger projects.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Handle customer inquiries via live chat and inbound calls.
• Provide product information, prepare and send proposals, quotations and documentation, and process orders.
• Ensure order fulfillment and coordination with suppliers/partners for timely delivery.
• Maintain accurate records in CRM / order management tools of sales, orders, and customer communications.
• Assist senior project managers with preparation of documents and presentations for larger commercial projects.
• Deliver customer service by being responsive, clear, and solution-oriented.

What we're looking for

• At least 1 year experience in customer service, order management, or sales support preferred.
• Fresh graduates with excellent communication skills and willingness to learn are welcome to apply.
• Excellent verbal and written communication skills.
• Adaptable and detail-oriented, able to work in a fast-paced and changing environment.
• Familiarity with CRM or e-commerce platforms (e.g., Shopify) is an advantage, but not required.
• Experience in the Microsoft Office Suite including Intermediate Microsoft Word & Excel skills.

Work Setup: Hybrid - 2nd Floor, Vicente Madrigal Building Ayala Avenue, Makati City

Apply now

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Your tasks

Manage queues and cases (customer orders and inquiries) from

Answer customer inquiries completely and accurately

Accurately enter orders manually into SAP.

Ensures that electronic orders flow into the system as intended.

Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.

• Ensure order fulfillment (stock availability, order status, document requests, etc.)
• Correct EDI or Electronic order errors to root-cause
• Handle specialized customers and tasks with specific instructions and requirements
• Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return
• Handle more complex claims like annual returns and freight claims"

Answer inbound calls for routine inquiries

Make outbound calls for routine inquiries, verification, clarification, etc.

Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable spec to meet customers' requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries"

Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer

Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquiries

Function as universal back-up specifically for specialized accounts/tasks.

• Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy.
• Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience.

Identify process improvement opportunities and lead projects designed to implement the targeted improvements.

Own and maintain of work instruction documents year to year.

• Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.

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Your profile

Bachelor's degree or equivalent.

2-5 years of experience in Customer Service, Order Management or Supply Chain roles.

Order Management Or Supply Chain Management Experience Required.
Small group project or process improvement initiative.

At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.

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Our offer

• Hybrid work setup
• HMO upon hire
• Values-based culture
• Learning Opportunities

Ready to drive with Continental? Take the first step and fill in the online application.

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About Us
Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia)

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Job Description

Supports experienced Sourcing Specialists. Works on projects/matters of limited complexity. Gains experience of the procurement process, commercial and contract management. Builds relationships with stakeholders involved in procurement activities. Supports local purchases within limited scope. Key focus area – tactical purchasing.

Job Description - Grade Specific

Role OverviewFollows the sourcing strategy

Organizes the process of Request for Proposal RFP as per guidelines

Helps identifying potential providers

Has basic knowledge of the Stakeholder community within the work perimeter

Manages relationships with tactic providers

Participates in analyzing supplier performances

Maintains contact with clients suppliers on specific contract procurement matters Supports delivery of Procurement services into the BusinessUnderstands the P2P process and supplier costs across business Has basic knowledge about cross functional work

Builds knowledge experience in a number of domains of expertise

General Responsibilities AccountabilitiesProvides services according to the scope assigned by the Category to meet specific KPIsSupports Sourcing Specialists in driving small spend RFxExecutes sourcing strategies to obtain quotations to meet internal Stakeholders requirements Ensures correlation between contract, quotes and Purchase Requisition during the validation process

Responsive to local Stakeholders in solving dayto day sourcing activities

Cooperates with senior professionals on requests coming from StakeholdersAccountable for process compliance within the work perimeter

Contributes to global strategy compliance

Contributes with local input to global categories strategies

Contributes to Category sourcing strategy including forecasting, identification, delivery and reporting of savings

Contributes to the supplier maintenance process Acts to overall procurement policies and processes

Skills (competencies)

Job Description
Supports experienced Sourcing Specialists. Works on projects/matters of limited complexity. Gains experience of the procurement process, commercial and contract management. Builds relationships with stakeholders involved in procurement activities. Supports local purchases within limited scope. Key focus area – tactical purchasing.

Job Description - Grade Specific
Role OverviewFollows the sourcing strategyOrganizes the process of Request for Proposal RFP as per guidelinesHelps identifying potential providersHas basic knowledge of the Stakeholder community within the work perimeterManages relationships with tactic providersParticipates in analyzing supplier performancesMaintains contact with clients suppliers on specific contract procurement matters Supports delivery of Procurement services into the BusinessUnderstands the P2P process and supplier costs across business Has basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseGeneral Responsibilities AccountabilitiesProvides services according to the scope assigned by the Category to meet specific KPIsSupports Sourcing Specialists in driving small spend RFxExecutes sourcing strategies to obtain quotations to meet internal Stakeholders requirements Ensures correlation between contract, quotes and Purchase Requisition during the validation processResponsive to local Stakeholders in solving dayto day sourcing activitiesCooperates with senior professionals on requests coming from StakeholdersAccountable for process compliance within the work perimeterContributes to global strategy complianceContributes with local input to global categories strategiesContributes to Category sourcing strategy including forecasting, identification, delivery and reporting of savingsContributes to the supplier maintenance process Acts to overall procurement policies and processes

Skills (competencies)

Brief Description of the Job:

The Commodity Buyer position typically leads to strategic sourcing and related initiatives of assigned commodities.

Main responsibility includes developing and implementing of commodity strategy (sourcing, negotiation, best way to buy), supplier management (accreditation, performance, and database rationalization), and contract management.

Minimum Qualifications (Non-Negotiable):

• Minimum of 2 years' experience in a similar or related function
• College graduate in business, customs administration, management, or any related field.
• Possesses Critical thinking, Results-Oriented, Good Oral and Written Communication, Customer Focus & Customer Services, Knowledge of Business, Planning and Organizing, Decision Making, and Purchasing ethics.

Technical Competencies:

• Project Management Skills
• Contract Development and Management Skills
• Negotiation skills
• Problem-solving and analytical skills
• Database Management and Data Mining capability
• Organizing skills
• Financial Analysis
• Forecasting skills
• Good Interpersonal skills
• Time Management
• Able to drive company service

Job Type: Full-time

Benefits:

• Health insurance
• Promotion to permanent employee

Work Location: In person

Primary Responsibilities

• Assist in identifying and evaluating potential suppliers, negotiate prices, terms and secure most cost-effective options for the organization.
• Process purchase requisitions and purchase orders and ensure timely delivery of goods and services.
• Monitor order status and address issues related to delays and discrepancies
• Maintain accurate records of purchases, pricing and supplier performance
• Build and maintain strong relationships with suppliers
• Evaluate supplier performance and provide feedback for improvement to ensure quality standards and delivery schedules.
• Monitor and analyze procurement costs to identify cost-saving opportunities
• Ensure compliance with company policies and procedures

Specific Responsibilities

• Handles the purchasing categories in Food and Non-Food assigned but not limited to small wares, IT equipment and accessories, marketing supplies, Office and admin supplies, service providers, and other food categories that the Supply Chain Manager will assign.
• Source for items and vendors based on the sourcing policy, interface between supplier and entity with respect to specifications and budgets.
• Maintain comprehensive records of supplier contracts, agreements and communication.
• Prepare purchase requisitions and keeping management informed about the status of orders and procurement activities.
• Prepare purchase orders in line with final negotiations with selected suppliers and in line with organizational targets and requirements
• Closely monitor orders and ensure NO past due orders from suppliers and the latest commitment on the delivery date is available
• Track and expedite orders to ensure timely delivery and minimize stockouts.
• Resolve discrepancies in order quantity pricing and delivery schedules with suppliers.
• Develop and maintain a strong foundation of function skills and knowledge of relevant purchasing and sourcing concepts.
• Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement
• Ensure that a professional and consistent approach is taken in relation to all supplier relationships
• Secure logistics transport for samples needed by R&D and for special trips of items.
• Perform regular inventory audits to ensure accuracy and prevent stock discrepancies
• Ensure compliance with company guidelines, purchasing policies and procedures
• Contact suppliers to resolve price, quality, delivery or invoice issues
• Perform other task and functions that maybe assigned

Work Experience

• 3+ years purchasing experience, preferably within an FMCG, QSR or manufacturing environment
• Background in Supply Chain, Logistics and international trade

Educational Attainment

• Educational background in Industrial Engineering or equivalent, Business Administration, Economics or Finance

Project and Contracts Management

• Secure the documentation preparation and filling of purchasing processes and policies
• Secure the documentation and filling of supplier's contract and supplier accreditation
• Perform project management support role as a coordinator
• Basic knowledge and understanding of processes and components of supply chain management
• Computer literate (Microsoft office and Basic Excel skills)
• Experienced with purchasing ERP or order management system