2025 Delivery Operations GVPAD - Operations Manager

Cebu, Cebu Concentrix

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Job Title:
2025 Delivery Operations GVPAD - Operations Manager
Job Description
This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reportsto ensure consistent administration of company policies and standards;define and implement any corrective actions needed to meet operational performance
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environmentthrough employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Candidate Profile**
+ Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
+ Call center experience preferred
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.

Senior Operations Manager

Cebu, Cebu Concentrix

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

Job Title:
Senior Operations Manager
Job Description
Location:
PHL Cebu - The Mactan Newtown - 3rd Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.

2025 Delivery Operations GVPAD - SME / Operations Support roles

Cebu, Cebu Concentrix

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Job Title:
2025 Delivery Operations GVPAD - SME / Operations Support roles
Job Description
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.

Senior Specialist, Sourcing Operations

Cebu, Cebu VF Corporation

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

**About your role:**
You will be responsible for monitoring end-to-end production activities across your assigned portfolio of factories, ensuring alignment with VF's quality standards, production timelines, and operational expectations. With a solid understanding of production process, your will contribute to real-time issue resolution, enforce adherence to SOP's, and lead continuous improvement initiatives. In addition to handling core operational responsibilities, this role serves as a mentor to junior specialists and a key interface with factory management.
This position requires frequent travel to factory sites across the designated locations. This role is ideal for a results-driven professional with strong production operational acumen and technical knowledge . Success in this position requires strong attention to detail, effective communication skills, and the ability to collaborate closely with both factory teams and internal stakeholders
**Your responsibilities will include (but not limited):**
+ Coach and mentor other Production Specialists and factory personnel, sharing technical knowledge and best practices;
+ Actively contribute on Risk Assessment (TD) and Pre-Production (T4) meetings by identifying risks and recommending actions to safeguard product quality and performance, ensuring alignment with brand standards and industry best practices;
+ Support QM team to drive factory adherence to SOPs and product specifications during mass production, maintaining quality, aesthetics, and performance approved standards.
+ Ensure that core KPIs are consistently met or exceeded by developing;
+ Work closely with VF and the factory planning team to validate factory production planning schedule to achieve OTP targets.
+ Make real-time production decisions when required, including line balancing and automation recommendations.
+ Supervise production start-up for "high-risk styles" in partnership with QM, to ensure products meet brand expectations for quality, aesthetics, and performance.
+ Take full accountability for resolving daily production-related issues (e.g., material delays, low output) in close collaboration with VF functions and Factory partners.
+ Support the RSO (Responsible Sourcing Ops) team in verifying the completion of social/environmental compliance corrective action plans and assist in implementing VF's environmental and social programs (e.g., Higg Index, WCD, LABS).
+ Provide on-the-ground support for automation adoption and process changes.
+ Prepare production reports and insights for management;
+ Leverage data analytics to improve factory performance and efficiency.
+ Participate in root cause analysis and CAP reviews for quality claims with the QM team. Facilitate CAP implementation and ensure effectiveness of actions implemented.
**What we will be looking for in you:**
+ Knowledge of the product category within the scope of this role with proven experience - understanding of manufacturing processes, materials, and construction methods;
+ Drive and passion to make a difference, presenting a growth mindset that role models positivity and curiosity;
+ Product Development or Technical expertise will be an advantage.
**Key Attributes:**
+ Embodies the highest level of personal and professional integrity and ethics.
+ Passion for product and a consumer-first mindset;
+ Able to manage complex and conflicting interpersonal interactions with others, solve problems, make decisions and work effectively under pressure. 
+ Possesses excellent organizational and analytical skills;
+ Able to collaborate with peers and superiors while building relationships with individuals and organizations across the globe. 
+ Culturally sensitive and aware.
+ Demonstrates a creative, energetic, and motivated spirit.
**Desirable Qualifications & Competencies:**
+ Bachelor's degree in Industrial Engineering, Supply Chain, Business, or related field. MBA is a plus;
+ Minimum 4--6 years of experience in the field of production operations or technical roles;
+ Experience working with overseas factories, and a multi-cultural factory management team;
+ Proficient in Microsoft Office, PLM systems, and production planning tools.
+ Fluent in English (written and Verbal) additional languages (Vietnamese, Khmer, Mandarin) are a plus.
+ Willingness and ability to travel extensively within the region.
R-20250717-0102
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.
This advertiser has chosen not to accept applicants from your region.

Senior Specialist, Sourcing Operations

Cebu, Cebu VF Corporation

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

**About your role:**
You will be responsible for monitoring end-to-end production activities across your assigned portfolio of factories, ensuring alignment with VF's quality standards, production timelines, and operational expectations. With a solid understanding of production process, your will contribute to real-time issue resolution, enforce adherence to SOP's, and lead continuous improvement initiatives. In addition to handling core operational responsibilities, this role serves as a mentor to junior specialists and a key interface with factory management.
This position requires frequent travel to factory sites across the designated locations. This role is ideal for a results-driven professional with strong production operational acumen and technical knowledge . Success in this position requires strong attention to detail, effective communication skills, and the ability to collaborate closely with both factory teams and internal stakeholders
**Your responsibilities will include (but not limited):**
+ Coach and mentor other Production Specialists and factory personnel, sharing technical knowledge and best practices;
+ Actively contribute on Risk Assessment (TD) and Pre-Production (T4) meetings by identifying risks and recommending actions to safeguard product quality and performance, ensuring alignment with brand standards and industry best practices;
+ Support QM team to drive factory adherence to SOPs and product specifications during mass production, maintaining quality, aesthetics, and performance approved standards.
+ Ensure that core KPIs are consistently met or exceeded by developing;
+ Work closely with VF and the factory planning team to validate factory production planning schedule to achieve OTP targets.
+ Make real-time production decisions when required, including line balancing and automation recommendations.
+ Supervise production start-up for "high-risk styles" in partnership with QM, to ensure products meet brand expectations for quality, aesthetics, and performance.
+ Take full accountability for resolving daily production-related issues (e.g., material delays, low output) in close collaboration with VF functions and Factory partners.
+ Support the RSO (Responsible Sourcing Ops) team in verifying the completion of social/environmental compliance corrective action plans and assist in implementing VF's environmental and social programs (e.g., Higg Index, WCD, LABS).
+ Provide on-the-ground support for automation adoption and process changes.
+ Prepare production reports and insights for management;
+ Leverage data analytics to improve factory performance and efficiency.
+ Participate in root cause analysis and CAP reviews for quality claims with the QM team. Facilitate CAP implementation and ensure effectiveness of actions implemented.
**What we will be looking for in you:**
+ Knowledge of the product category within the scope of this role with proven experience - understanding of manufacturing processes, materials, and construction methods;
+ Drive and passion to make a difference, presenting a growth mindset that role models positivity and curiosity;
+ Product Development or Technical expertise will be an advantage.
**Key Attributes:**
+ Embodies the highest level of personal and professional integrity and ethics.
+ Passion for product and a consumer-first mindset;
+ Able to manage complex and conflicting interpersonal interactions with others, solve problems, make decisions and work effectively under pressure. 
+ Possesses excellent organizational and analytical skills;
+ Able to collaborate with peers and superiors while building relationships with individuals and organizations across the globe. 
+ Culturally sensitive and aware.
+ Demonstrates a creative, energetic, and motivated spirit.
**Desirable Qualifications & Competencies:**
+ Bachelor's degree in Industrial Engineering, Supply Chain, Business, or related field. MBA is a plus;
+ Minimum 4--6 years of experience in the field of production operations or technical roles;
+ Experience working with overseas factories, and a multi-cultural factory management team;
+ Proficient in Microsoft Office, PLM systems, and production planning tools.
+ Fluent in English (written and Verbal) additional languages (Vietnamese, Khmer, Mandarin) are a plus.
+ Willingness and ability to travel extensively within the region.
R-20250717-0103
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.
This advertiser has chosen not to accept applicants from your region.

Procurement Operations Supervisor - Direct

6000 Cebu, Cebu Black Pearl Consult

Posted 581 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

We are looking for a Procurement Operations Supervisor - Direct to join our Supply Chain Management team in the Thermal Business Group. The ideal candidate will have at least 3-4 years of experience in SCM or related fields, and at least 1-2 years of leadership experience. The candidate will also have a bachelor’s degree in any business-related or engineering-related courses.

As a Procurement Operations Supervisor - Direct, you will be responsible for:

Managing, optimizing, and implementing procure to pay strategies, processes, and activities to efficiently meet the operational requirements of the company;Implementing and executing strategic sourcing and contracting strategies, processes, and activities by integrating and leveraging spend and opportunities across the facilities in collaboration with various stakeholders to deliver significant savings and efficient operational services;Managing the supply chain risk related to PO and ensuring continuity of supply and mitigation plans of identified supply chain risks;Managing the procurement database management system to get optimal value for SCM by providing regular and bespoke SCM analytical reports to management, providing solutions to simple or complex informational requirements, and ensuring on-line processes are aligned with company policies and processes;Developing and documenting standardized, simple and fit for purpose processes and leading the process optimization to enable the BU to manage spend in a safe, efficient, and reliable manner to reduce cost and increase operational efficiency;Leading governance of SCM processes and delivering measurements against performance;Planning, strategizing, evaluating, and overseeing implementation/determines gaps in procurement activities such as on-time delivery in full (OTIF), sourcing strategies and award, right vendor sourcing, approval or endorsement for approval for purchase orders or contracts within spend threshold, contract management related activities, accreditation process and conduct of due diligence activities, vendor performance measurement process, document/records management, regular analytics from Business Services to aid in decision-making, process improvements/optimization, workload management, among others;Approving and checking purchase orders, contracts, request for payments, etc. within the limits of authority;Managing suppliers to maximize value to the organization by rationalizing vendor base and initiating supplier improvement initiatives;Working in synergy with AP SCM to ensure SCM policies and contracts are compliant to AP policies;Managing commercial and supply chain aspects of executed purchase orders/ contracts;Enabling supply chain organizational capability consistent with Thermal BU’s objectives;Regularly communicating plans and progress to the whole SCM Sector to ensure alignment and influence adoption of cost reduction strategies;Supporting the various teams of the SCM group to attain their targets and objectives;Coaching, training, and developing direct reports to improve job skills and competencies;Establishing performance measures and goals to team members, and conducting actual performance review of direct reports;Delivering the relevant administrative, human resources, and other support functions inherent and expected from a team leader;Extending relevant support to other departments such as, but not limited to cascading and/or adopting initiatives, programs, projects, and activities;Performing other tasks and responsibilities that may be assigned;Conforming to the company’s Quality, Environmental, Occupational Health and Safety, and Information Security Management Systems policies, standards, procedures, and guidelines based on ISO 9001, ISO 14001, OHSAS 18001, and ISO 27001 Standards;Reporting Environmental, Occupational Health and Safety, and Information Security events/incidents or potential events, or other security risks to the organization/ committees-in-charge;Protecting information assets from unauthorized access, disclosure, modification, destruction, or interference in accordance with ISMS policies and maintaining availability, confidentiality, and integrity of documents.Requirements Requirements: • Minimum of 4 years experience in SCM and Direct Procurement in Power Industry or another related field.• 2 years of people management experience• Bachelors degree in business or engineering program

To view other vacancies we have, please check our website (

and follow us on our social media accounts -

LinkedIn   /   Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - 
This advertiser has chosen not to accept applicants from your region.

2025 Delivery Operations GVPAD - Team Leader

Cebu, Cebu Concentrix

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Job Title: 2025 Delivery Operations GVPAD - Team Leader Job Description Update as of Jan 15, 2025: We are actively hiring for the following sites: Team Leaders for: 1. Alabang (Telco Sales) 2. Bridgetowne QC (Airlines/Travel Accounts) 3. Makati (Automotive) **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Associate's degree in related field with two to four years of relevant experience preferred + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule **Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. **<>** + Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made + Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies + Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates + Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies + Support and manage the program together with other Team Leaders and Managers + Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements + Manage team members on their performance on a regular basis, and write and deliver performance appraisal. + The Team Leader's role is a managerial level position, a position reposed with trust and confidence. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Operations Jobs in Minglanilla !

 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Operations Jobs View All Jobs in Minglanilla