5,865 Non Voice Voice Call Center Agents jobs in the Philippines

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Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support. Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally using provided scripts.
• Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).
• Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.
• Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.
• Maintain accurate records of customer interactions in the CRM.
• Deliver customer service in a professional and empathetic manner.

Key Requirements:

• Excellent English communication skills (speaking and writing).
• Strong interpersonal and active listening skills.
• Ability to follow structured scripts and processes.
• Computer literate with basic CRM or data entry experience.
• Detail-oriented with strong organizational skills.
• Critical thinking and problem-solving skills.
• Previous customer service or sales experience preferred.
• HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

• Confidence in handling both presales and service-related calls.
• Ability to quickly adapt and learn new systems, tools, and flowcharts.
• Strong judgment in assessing customer needs and prioritizing next steps.
• Professional, customer-oriented demeanor.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

About the role

This exciting full-time role as Customer Support & Channel Manager at VRJ Electronics' in Maria Aurora, Aurora offers the chance to play a key part in delivering exceptional customer service. You will be responsible for leading a team of customer support agents, managing multiple customer service channels and ensuring the highest levels of customer satisfaction.

What you'll be doing

• Oversee the day-to-day operations of the customer support team, providing guidance and coaching to ensure efficient and effective service delivery
• Manage multiple customer service channels including phone, email, chat and social media to deliver a seamless omni-channel experience
• Monitor customer feedback and satisfaction metrics, identifying areas for improvement and implementing strategies to enhance the customer experience
• Collaborate with cross-functional teams to resolve complex customer issues and escalate where necessary
• Analyse customer data and trends to inform process improvements and identify new opportunities to enhance customer service
• Develop and implement customer service policies, procedures and training programmes to uphold the company's commitment to excellence
• Lead, motivate and develop the customer support team, fostering a positive and customer-centric culture

What we're looking for

• Significant experience (5+ years) in a customer service or call centre management role, with a proven track record of delivering high-quality support
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and lead a team
• Strong problem-solving and decision-making capabilities, with the flexibility to adapt to changing customer requirements
• Proficient in using customer service technologies and data analysis tools to measure and improve performance
• Demonstrated ability to create and implement customer service strategies and initiatives
• Experience in call centre operations, including contact handling, workforce management and quality assurance
• Passion for delivering exceptional customer experiences and a commitment to continuous improvement

What we offer

At VRJ Electronics', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:

• Comprehensive health and wellness package
• Generous annual leave and flexible work arrangements
• Opportunities for career development and skill-building
• Collaborative team culture and social events
• Discounts on our range of electronics products

About us

VRJ Electronics' is a leading provider of innovative electronics solutions, serving customers across a wide range of industries. With a strong commitment to customer satisfaction and a talented team of professionals, we are dedicated to delivering excellence in everything we do. Join us and be a part of our exciting journey as we continue to grow and shape the future of the electronics industry.

Apply now to become our next Customer Support & Channel Manager

We are expanding our support team and looking to hire 2 Japanese-speaking (JLPT N2) and 2 English-speaking Customer Support Specialists. The role involves assisting ERP system users, troubleshooting issues, managing master data, and creating documentation. As this is a new business division, there are opportunities to grow and take on additional responsibilities.

Key Responsibilities

• User Support
• Respond to ERP system inquiries via phone, email, and chat
• Troubleshoot login errors, data entry mistakes, and report output issues
• Issue Documentation & Reporting
• Record and share resolved issues with the team
• Escalate unresolved concerns to specialized personnel
• Master Data Management Support
• Register and update product, partner, and employee data based on client requests
• Perform consistency checks and prepare reports
• Manual & Documentation Creation
• Compile FAQs and knowledge base materials
• Create user manuals for new ERP users

As this is a new division, duties may expand depending on business needs.

Qualifications (Japanese Bilingual Role)

• Japanese proficiency at JLPT N2 level (certification not required)
• Fluent in English (spoken and written)
• At least 1 year of BPO customer support experience

Qualifications (English-Speaking Role)

• Fluent in English (spoken and written)
• At least 1 year of BPO customer support experience
• ERP knowledge is an advantage, but not required

• Call UK-based car dealers, garages, or private sellers with vehicles listed at £2,000 or less , and invite them to join the car auction platform .
• Focus on setting appointments with leads from classified ads, government data, and scraped listings — mostly aged, unsold, or damaged vehicles.
• Aim to generate enough low to mid-value leads to support a test campaign without affecting current sales.
• Contact private car owners to offer to buy old cars for scrap or salvage (usually under £500 ) — fast, B2C deals.
• Use a friendly, customer-focused approach (not aggressive sales), and test immediate follow-up calls when needed.

Job Types: Full-time, Permanent

Pay: Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Opportunities for promotion
• Paid training
• Transportation service provided

Work Location: In person

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

LSEG is the world's leading source of intelligent information for businesses and professionals. We deliver information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, you will be enabling the discovery of new financial relationships and strategies.

The Quant Product Specialist team at LSEG thoroughly understand our clients' quantitative requirements from data to workflow needs. We determine, articulate, construct, and demonstrate the best solution set for our customers We are platform and content authorities who apply deep technical skills to build sophisticated data calculations and workflows tailored to our customer's requirements. We use our interpersonal skills to convey the benefits, insights, functionality and usability of our solutions. Our product knowledge and analytical skills help us meaningfully contribute to growing our proposition internally through partnership with internal groups to fix issues and develop and test new features.

Job Description
:

• Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge funds
• Assist clients in understanding, extracting and correct usage of LSEG and third party data from a centralized relational database (SSMS, Oracle and Snowflake) for their back-testing models
• Quality check, research, code scripts, and answer client inquiries on content and database functionality, and work with internal and external parties including vendors, content specialists, developers and product managers through to resolution
• Build and foster relationships with existing clients through training, client meetings, implementation support, case management and timely assistance in their financial research project and model development needs
• Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client's workflow
• Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business

Requirements
:

• Bachelor of Arts/Bachelor of Science from a top university in Engineering/Computer Science, Finance, or Mathematics
• Knowledge of, and experience with, analytical tools and databases
• Demonstrate knowledge of databases and Microsoft SQL, Oracle, or Snowflake coding experience.
• Experience with equity market and data content with good understanding of general financial markets
• Experience in quantitative analytics / equity research / equity or credit risk or financial modeling
• Familiarity with statistics and working knowledge with the econometrical packages like SPSS / Minitab / Stata / SAS / Matlab / R
• Ability to collaborate and communicate with technical and non-technical personnel via phone, face-to-face, and in writing
• Ability to give effective presentations and provide ad hoc answers
• Curious mentality with excellent problem solving skills

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Key Responsibilities:

• Respond to customer inquiries through calls, emails, or chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Assist customers with troubleshooting and problem resolution.
• Document customer interactions and update records in the system.
• Escalate concerns to the appropriate team when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Support the team in achieving customer satisfaction and performance goals.

Qualifications:

• At least High School Graduate / Senior High Graduate or equivalent.
• No work experience required; fresh graduates are encouraged to apply.
• Good communication skills in English and Filipino.
• Basic computer literacy and ability to learn new systems.
• Strong willingness to learn, with a customer-first mindset.
• Amenable to shifting schedules, weekends, and holidays (if required).

What We Offer:

• Paid training program to equip you with the skills you need.
• Competitive salary and performance-based incentives.
• Career growth and promotion opportunities.
• Health benefits and other company perks.
• Friendly and supportive work environment.

Customer Support & Community Associate

*Full-time | Hybrid Setup

Be the voice of our brand and the bridge to our communities

We're looking for a proactive Customer Support & Community Associate who loves helping people and building connections. In this role, you'll not only handle customer inquiries online—you'll also support our store managers in reaching their communities through social media, sponsorships, local events, and flyering.

If you're friendly, organized, and excited about both digital engagement and grassroots marketing, this role is for you.

What You'll Do

• Respond to customer inquiries and reviews on Facebook, Google, and email/chat.
• Engage with our online community to spark positive conversations.
• Support store managers with community marketing efforts (social media outreach, sponsorships, flyering, and events).
• Help push and track local marketing initiatives at the store level.
• Assist with product pricing updates and ensure accuracy across digital platforms.

What We're Looking For

• 1+ year of experience in customer service, social media support, or community engagement.
• Strong written English; Tagalog or Spanish is a plus.
• Familiarity with Facebook Business tools, Google Business Profile, and spreadsheets (Excel/Google Sheets).
• Organized, responsive, and able to juggle multiple priorities.
• Positive, empathetic, and customer-first mindset.

Why Join Us?

• Work at the intersection of customer service + community marketing.
• Opportunity to help shape local community initiatives.
• Be part of a supportive, growing team where your ideas matter.
• Gain real experience in both digital platforms and grassroots community engagement.

Job Type: Full-time

Pay: Php22, Php25,000.00 per month

Benefits:

• Company events
• Promotion to permanent employee

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Required)

Location:

• Pasig (Preferred)

Work Location: In person