5,865 Non Voice Voice Call Center Agents jobs in the Philippines

We are mass hiring for Call Center Agents - Finance Account as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Customer Support : Refunds & Returns Specialist

Cubao, Quezon City

Qualifications:

• College level or graduate
• At least 1 year customer service experience (E-commerce/Retail/Financial Services preferred)
• Strong problem-solving & communication skills
• Detail-oriented, patient, and professional

Job Highlights:

• Process returns & refunds
• Investigate disputed transactions
• Handle escalated customer concerns (chat, email, phone)
• Coordinate with logistics, accounting, and QA teams
• Ensure accurate documentation & compliance

Be part of a dynamic team where customer advocacy meets policy compliance

Apply now and grow with us

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.

This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support. Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally using provided scripts.

• Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).

• Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.

• Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.

• Maintain accurate records of customer interactions in the CRM.

• Deliver customer service in a professional and empathetic manner.

Key Requirements:

• Excellent English communication skills (speaking and writing).

• Strong interpersonal and active listening skills.

• Ability to follow structured scripts and processes.

• Computer literate with basic CRM or data entry experience.

• Detail-oriented with strong organizational skills.

• Critical thinking and problem-solving skills.

• Previous customer service or sales experience preferred.

• HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

• Confidence in handling both presales and service-related calls.

• Ability to quickly adapt and learn new systems, tools, and flowcharts.

• Strong judgment in assessing customer needs and prioritizing next steps.

• Professional, customer-oriented demeanor.

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Job Types: Full-time, Permanent

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training
• Pay raise

Work Location: In person

Schedule (7 PM- 4 AM)| Fulltime | Iloilo (Onsite Setup)

About the Role

We are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.

You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy, adaptability, and strong communication skills.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Assist

clients

by interpreting and validating their service requests.
- Coordinate with contractors and partners to address client needs.
- Maintain and update client/service data accurately in internal systems.
- Monitor open jobs and follow up to ensure timely completion.
- Communicate clearly and professionally with clients and team members.
- Contribute to process improvements and suggest solutions to recurring issues.

What were looking for

• At least 1–2 years of experience in customer service, operations support, or data coordination preferred.
• Fresh graduates with excellent communication and organizational skills are welcome to apply.
• Strong written and spoken English, with the ability to interact confidently with international clients.
• Detail-oriented, accurate, and able to work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel); familiarity with CRM or ticketing tools is an advantage.
• Willing to work
  full onsite, night shift

(Iloilo office).

Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City

Key Responsibilities:

• Handle calls, emails, and chats, providing customers with basic information on product offers and options when needed.
• Endorse issues to the relevant departments to ensure customer needs are met and issues are resolved.
• Prepare and submit regular reports on customer concerns, resolutions, and service improvements.

Qualifications:

• BSBA in Marketing or a related four-year degree
• Strong communication and problem-solving skills
• Candidates living nearby are preferred.
• Familiarity with CRM systems and MS Office
• Customer service experience is a plus, but fresh graduates are welcome to apply

Job Type: Full-time

Work Location: In person

Role Overview:

Acts as the frontline for client relationships-managing support inquiries while also

actively driving sales through outreach and conversions.

Key Responsibilities:

• Handle inbound calls, chats, and emails from clients.

• Onboard new customers and explain Weenn's services clearly.

• Conduct outbound calls/emails to potential leads.

• Maintain CRM records of client interactions.

• Collaborate with dispute specialists to provide client updates.

• Achieve monthly sales and retention targets.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field (preferred).

• 2+ years of experience in sales, telemarketing, or customer service (B2B preferred).

Strong English communication and negotiation skills.

• Proven ability to meet or exceed sales targets.

• Experience using CRM tools (HubSpot, Zoho, or similar).

Are you a customer service pro with the skills to manage inquiries across multiple platforms? We're looking for a dedicated and customer-focused superstar fluent in Mandarin to join our team of Customer Ticket, Phone, & Chat Support Mods

In this dynamic role, you'll be the friendly voice, the helpful text, and the problem-solving expert, connecting with customers via phone, chat, and our ticketing system.

Your mission? To deliver top-tier support, ensure every interaction leaves a positive impression, and maintain high levels of customer satisfaction. If you're passionate about making a difference, this role is for you

Commitment:

10 hours per week

9 months

Operation Hours:

6am - 2pm Friday

6am - 10pm Saturday

6am - 10pm Sunday

6am - 10pm Monday

Orientation Begins:

To be discussed.

Language:

Mandarin/English

What We Are Looking For:

Fluent in Mandarin/English

• Experienced in Calls, Chats and emails.
• Friendly and understanding
• Good at explaining technical jargon in layman's terms
• Very strong critical thinking skills
• Good communication skills and being collaborative
• Good culture fit and attitude
• There's a tight knit team of agents in HQ who the mods should fit in well with

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.