20 Medical Support jobs in the Philippines

MEDICAL PROVIDER SUPPORT UNIT OFFICER ( MUST HAVE OWN MOTORCYCLE) MAKATI
br>SUPER URGENT-MALE (NCR)
Salary Offer: P21,272.68 / / 818.18 per day
Work Schedule: Monday to Saturday 8:00AM-5:00PM
Qualifications:
 Male, with own motorcycle < r>With pleasing personality < r> ollege Graduate < r> nowledgeable in the ff areas: Project Management, Business knowledge, Customer < r>Service and Healthcare
omputer Literate (Knowledgeable in Microsoft Office, Excel, Smartsheet) < r> ith good communication skills < r> iving within NCR < r>Job Responsibilities:
ntroduces new digital platforms to providers < r> nsure seamless adoption and integration to workflows < r> versee implementation process < r> rovide training and address any challenges to ensure the platform < r> nhances efficiency and effectiveness in provider operations < r>

Note: All positions are for direct hire and not under an agency.

Job Description:
br>We are hiring enthusiastic and compassionate individuals to join our Healthcare account team.

Key Responsibilities:

• Answer patient or member queries related to healthcare plans, benefits, and billing < r>• Assist with insurance claims processing, pre-authorizations, and account updates < r>• Coordinate with healthcare providers, facilities, or insurance companies as needed < r>• Provide timely, empathetic, and professional service to every interaction < r>
Qualifications:

• College Graduate or at least 2nd year College without bpo experience < r>• K-12 graduates with 6 months cce experienced < r>• Excellent verbal and written English communication skills < r>• Customer-service oriented and patient in handling sensitive or emotional inquiries < r>• Willing to work on-site and in shifting schedules < r>

We offer competitive compensation and a range of benefits to support your growth and well-being:

• Competitive salary packages < r>• Health Maintenance Organization coverage starting on Day 1 < r>• Performance-based incentives < r>• Paid training and opportunities for career advancement < r>• Life insurance and company-sponsored events < r>• 13th month pay and other supplemental bonuses < r>• 20,000 Signing Bonus < r>
Job Types: Full-time, Permanent

Salary: Up to PHP 25,000.00 per month

Work Schedule: 8-hour shifts availability

Ready to Join Us? Apply Now and Start Your Journey Toward Success!

Job Summary:
A Patient Care Specialist acts as a liaison between patients, medical staff, and healthcare providers. They help coordinate patient appointments, assist with medical records, address patient concerns, and ensure a smooth and efficient flow of care. The specialist also helps improve the overall patient experience by providing excellent customer service and ensuring that patients’ needs are met in a timely manner. br>
Key Responsibilities:
1. Patient Interaction & Support:
Patient Intake: Greet patients, collect personal and insurance information, and verify patient details.
Patient Communication: Answer patient inquiries via phone, email, or in person. Provide information about treatments, appointments, insurance, and policies.
Appointment Scheduling: Schedule, reschedule, and confirm patient appointments. Ensure proper coordination of appointments with physicians, specialists, or departments.
Patient Advocacy: Serve as a patient advocate, ensuring their concerns are addressed and that they understand their treatment plans, follow-up needs, and care instructions.

2. Administrative Support:
Medical Records Management: Update and maintain accurate patient records in the electronic health record (EHR) system, ensuring compliance with confidentiality and HIPAA regulations.
Insurance Verification: Verify insurance information, assist with claims, and address any billing questions or issues that may arise.
Data Entry: Enter patient data, treatment information, and other relevant records into the healthcare system for tracking and reporting purposes.
Appointment Reminders: Send reminders for upcoming appointments and follow-up visits via calls, texts, or emails.

3. Patient Education:
Care Instructions: Provide patients with pre- and post-care instructions, explaining procedures, medication regimens, and any other necessary healthcare information.
Health Resources: Direct patients to additional resources such as educational materials, support groups, or healthcare providers based on their needs.

4. Coordination of Care:
Referral Coordination: Assist patients in coordinating referrals to specialists or follow-up appointments as recommended by the healthcare provider.
Test Results & Follow-ups: Help ensure patients receive test results and follow-up instructions promptly. Communicate results to patients as directed by healthcare providers.
Team Collaboration: Work closely with physicians, nurses, medical assistants, and other healthcare professionals to ensure that patients receive comprehensive care and that all aspects of their treatment are coordinated.

5. Billing & Payment Assistance:
Insurance Verification: Confirm patient insurance eligibility, coverage, and benefits before appointments.
Billing Support: Assist patients with billing questions, provide cost estimates for procedures, and help them understand their financial responsibilities for services rendered.

6. Patient Advocacy & Experience:
Patient Comfort: Ensure patients are comfortable and informed during their visits, addressing any concerns or anxieties they may have about their care.
Feedback Collection: Gather patient feedback about their experiences and escalate any unresolved issues or complaints to appropriate staff or management.

7. Compliance & Record-Keeping:
Confidentiality & HIPAA Compliance: Ensure all patient data is kept confidential and handled according to HIPAA regulations.
Health Regulations: Stay updated on health regulations, medical office protocols, and best practices for patient care.

Skills & Qualifications:
Education:
Candidate must be a graduate of any 4-year course
Preferably with at least 1 year of related experience in customer service

Key Skills:
Excellent Communication: Ability to communicate clearly and compassionately with patients, families, and healthcare teams.
Empathy & Compassion: A caring attitude and ability to build rapport with patients and help ease their concerns.
Attention to Detail: Ensure accurate data entry, billing information, and patient records are maintained.
Problem-Solving: Ability to troubleshoot patient concerns, resolve scheduling conflicts, and manage billing issues efficiently.
Organizational Skills: Strong ability to juggle multiple tasks, manage appointments, and ensure smooth operations in a busy healthcare environment.
Knowledge of Healthcare Terminology: Understanding of medical terms, insurance policies, and healthcare practices.
Multitasking: Ability to handle multiple tasks simultaneously, including answering phones, assisting patients, and updating records.

ob Description:
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. br>
Requirements:
· Candidate must be a graduateof any 4-year course br>· Preferably with at least 1 year of related experience in customer service br>· Must have excellent verbal communication skills. br>
"6 days a week
Onsite
Clinic Hours: 10:00AM-5:00/7:00PM
1 Day Off (Weekday)"

Primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.
br>· Candidate must be a graduate of any 4-year course br>· Preferably with at least 1 year of related experience in customer service br>· Must have excellent verbal communication skills. br>
PATIENT CARE SPECIALIST - PASAY, QUEZON CITY, ALABANG, MUNTINLUPA, MAKATI, TAGUIG, MANDALUYONG, MORATO, SHANGRILA, CLARK, GREENHILLS SAN JUAN

URGENT HIRING!
br>Our team is currently looking for a candidate who has at least the following qualifications such as;

- Graduate of any 4-year course
- With Experience in Customer Service

Salary - to be discussed

nXscale provides flexible outsourcing solutions for startups and scaleups. We partner with global companies to help them build teams and scale operations.

Our client is an extremely fast-growing organization on a mission to deliver high-touch, high-quality care to millions of patients. They house consumer healthcare brands built off a core shared technology and services layer. The core thesis here is that demographic-focused digital clinics can leverage a shared technology and services platform to provide a differentiated and comprehensive care experience for patients seeking care for a wide variety of conditions.

The Customer Experience Team Lead provides excellent customer service and promotes this idea throughout the team. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.
What you will do
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers' issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused on that mission
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities

Who you are
- Proven working experience as a Customer Service Team Lead or in the related field
- Must have at least 1 year of Supervisory/Team Lead experience in a front-office (voice) call center or BPO back-office environment
- Experience in HealthCare Management, Claims reviews/audit is a plus
- Excellent knowledge of management methods and techniques
- Proficiency in English (both written and oral)Working knowledge of customer service software, databases, and tools
- Ability to think strategically and lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business, Health Science, or equivalent field

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Makati: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Makes outbound calls to monitor and improve patient health
- Coordinates with supply chain team to ensure timely delivery
- Maintains accurate patient records to be submitted to all concerned departments
- Organizes orders based on urgency to meet the requested time of delivery
- Identifies and investigates issues through data collection and interviews
- Escalates to the appropriate or relevant department

**Minimum Qualifications**:

- Flexible with work hours (e.g. rest day on weekdays, or starting work at 1PM)
- Experience in customer service, patient counseling, and medical field is preferred
- Outgoing personality with strong communication skills
- Lives within 30 - 45 minutes from Makati is preferred

**Salary**: Php18,000.00 - Php25,000.00 per month

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

Easy and Fast One-day Hiring Process! Earn up to 27k monthly plus more benefits! We are looking for a Healthcare Specialist Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer inquiries regarding medical services, insurance coverage, and billing < r>• Assist patients with scheduling appointments and accessing medical records < r>• Verify insurance coverage and process medical claims and bills < r>• Coordinate with stakeholders to resolve customer issues and ensure customer satisfaction < r>• Achieve performance targets related to customer satisfaction and quality < r>

Qualifications:
• High school diploma or equivalent (some college coursework in healthcare or related field preferred) < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply today!