30 Medical Assistance jobs in the Philippines

This is a remote position.

Virtual Rockstar is seeking a highly organized and detail-oriented Medical Virtual Assistant to join our partner’s multidisciplinary therapy team based in Maryland. This role is fully remote but requires full-time commitment during U.S. Eastern Time business hours. You will be an integral part of a collaborative care team, supporting Physical Therapy (PT), Occupational Therapy (OT), Speech-Language Pathology (SLP), and psychological services.

Responsibilities

You will work closely with front office and billing staff to ensure a smooth patient experience, accurate scheduling, and proper insurance handling. Responsibilities include:

Patient & Administrative Support

Respond to patient inquiries via phone and email

Maintain accurate patient records in compliance with HIPAA regulations

Ensure patient privacy and confidentiality at all times

Assist in pre-visit organization, ensuring all paperwork and insurance requirements are complete prior to scheduling

Insurance & Billing Support

Verify patient insurance coverage

Obtain pre-authorizations for procedures

Update patient files with accurate insurance information

Liaise with insurance providers to clarify coverage and benefits

Track and follow up on pending claims and denials

Resolve billing discrepancies promptly

Team Collaboration

Coordinate with the in-house front desk and billing team to ensure scheduling and billing accuracy

Support therapists and administrative staff in managing daily workflows

Experience in medical administration, preferably in PT/OT/SLP or behavioral health settings

Strong understanding of insurance verification, authorizations, and claims follow-up

Proficiency with healthcare software and insurance portals (e.g., Prompt, Availity, CareFirst, NaviNet, Humana Military)

Excellent communication skills (written and verbal)

High attention to detail and ability to manage multiple priorities

Reliable internet connection and a quiet, professional remote workspace

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines. 

This is a remote position.

Are you passionate about helping others and looking to make a difference in the healthcare field? Our client's physical therapy practice, dedicated to being your family's go-to physical therapist, is seeking a skilled and motivated Medical Virtual Assistant to support their team. They pride themselves on using evidence-based, cutting-edge treatments such as joint manipulations, dry needling, diagnostic ultrasound, and cold laser therapies. Their approach focuses on providing 1:1 care with individualized treatments to help patients feel their best.

If you are ready to be part of a dynamic team that is dedicated to enhancing patient care, we would love to hear from you!

Answer incoming calls and respond to patient inquiries via phone and email.

Schedule and manage appointments, including lost patient and waitlist management.

Verify patient insurance coverage and obtain pre-authorizations for procedures.

Prepare and maintain patient charts and electronic medical records.

Greet patients and provide directions within the facility.

Coordinate with medical staff to manage daily schedules and ensure smooth operations.

Handle appointment reminders and rescheduling requests.

Manage referrals from other healthcare providers and track the status of pending insurance claims.

Liaise with insurance providers to clarify coverage details and assist patients with insurance-related queries.

Generate and send invoices, and assist with data entry and basic report generation.

Maintain a waitlist for appointments and ensure patient privacy and confidentiality at all times.

Prior experience in a medical office or healthcare setting preferred.

Familiarity with Nextiva phones, Prompt EMR, WelcomeWare (or other virtual kiosk), and Google Chat is a plus.

Strong communication and organizational skills.

Ability to work independently and manage multiple tasks effectively.

Compassionate and patient-focused attitude.

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.

This is a remote position.

Virtual Rockstar is seeking a detail-oriented, proactive, and experienced Medical Biller to join the team of a multi-state physical therapy provider. This role will focus exclusively on billing for physical therapy services, with an emphasis on accuracy, timeliness, and effective communication with insurance companies. The ideal candidate will bring both technical expertise in billing processes and a compassionate, patient-focused approach.

Our partner is a growing physical therapy organization serving multiple states, dedicated to improving the health and mobility of their patients through expert care and personalized treatment plans. Their core values include:

Authenticity – Being genuine and transparent, fostering trust and respect.

Genuine Interest – Taking a sincere interest in the well-being and success of teammates, patients, and communities.

Belief in People – Empowering each individual to reach their highest potential.

The team prides itself on being collaborative, supportive, and driven, while maintaining a compassionate approach to healthcare billing. Their philosophy: take care of patients first, and the rest will follow.

Claims Processing:

Submit claims accurately and promptly through Prompt EMR and billing software.

Follow up on unpaid claims at 30–45 days without a primary response.

Work denied claims from ERA reports, including corrections and resubmissions.

Insurance Coordination:

Call insurance companies to check claim status and resolve pending issues.

Investigate and appeal denied claims when appropriate.

Account Management:

Post payments to patient accounts.

Resolve billing discrepancies in a timely manner.

Ensure compliance with all billing and coding regulations.

Reporting:

Generate billing and AR reports as needed to track performance and progress.

Prior experience in medical billing (physical therapy billing strongly preferred).

Proficiency in Prompt EMR and Billing, Microsoft Outlook, Teams, and Excel.

Strong understanding of healthcare billing regulations, claim submission, and denial management.

Excellent phone communication skills for speaking with insurance representatives.

Ability to work independently while staying aligned with team processes and goals.

Must be available during U.S. Eastern Time Zone business hours (8 AM – 5 PM EST).

Prior experience in medical billing (physical therapy billing strongly preferred).

Proficiency in Prompt EMR and Billing, Microsoft Outlook, Teams, and Excel.

Strong understanding of healthcare billing regulations, claim submission, and denial management.

Excellent phone communication skills for speaking with insurance representatives.

Ability to work independently while staying aligned with team processes and goals.

Must be available during U.S. Eastern Time Zone business hours (8 AM – 5 PM EST).

Highly organized and detail-oriented.

Proactive problem solver with strong follow-through.

Comfortable suggesting process improvements to increase efficiency.

Patient-focused mindset with empathy and professionalism in all interactions.

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.