What Jobs are available for Medical Support in the Philippines?

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Account: Healthcare

Position: Medical Support Specialist (CSR)

Location: McKinley Hill, Fort Bonifacio, Taguig City

Qualifications:

• HS/SHS Graduate
• At least 6 months BPO Voice International experience

Perks and Benefits:

• Earn up to ₱23,600 + increase after 6 months and 1 year
• 10% Night Differential
• Retirement Plan after 5 years
• HMO Day 1 + 3 free dependents after 6 months
• Dental, Medical & Optical reimbursements
• Life & Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursements
• Employee Assistance Program (EAP)
• Annual Performance-Based Merit Increases
• Employee Recognition
• Employee Referral Program

Same Day Hiring | One Day Process | Start ASAP

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Job Type: Full-time

Pay: Php20, Php23,600.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance

Work Location: In person

We are seeking a detail-oriented and patient-focused Medical Support Specialist to assist in day-to-day clinical operations, patient communication, and administrative coordination. This role requires strong communication skills, familiarity with medical systems, and experience handling patient data with care and confidentiality.

Key Responsibilities

Call & Scheduling Management

• Handle inbound and outbound VoIP calls with professionalism and empathy.
• Schedule and reschedule appointments in Athena Health or similar EHR systems.
• Route messages and tasks to appropriate staff members efficiently.

Patient Follow-Up

• Conduct outreach calls and send appointment reminders to new and returning patients.
• Manage no-show communications and coordinate rescheduling as needed.

Insurance & Authorization

• Verify insurance details through payer portals.
• Record copay and coinsurance information accurately in Athena.
• Submit and monitor prior authorization requests.

Medical Assistant & Documentation Support

• Assist medical assistants with patient follow-ups and documentation.
• Log patient interactions and ensure accurate task routing within Athena.

Administrative Support

• Provide light assistance with recruiting or marketing tasks as needed.

Experience and Proficiency

• Excellent English communication skills (written and verbal).
• Minimum of 1 year of experience in medical assistance or support roles.
• Hands-on experience with Athena Health or similar EHR systems is required.
• Must adhere to HIPAA compliance, including use of multi-factor authentication (MFA) and secure data practices.
• Bilingual in English and Spanish preferred for one designated position.

Job Type: Full-time

Benefits:

• Work from home

Work Location: Remote

Job Summary:

The Medical Support Specialist / Psychiatric Clinical Assistant is responsible for managing patient communication, supporting providers, and ensuring smooth administrative and clinical operations. This role involves handling patient correspondence, coordinating authorizations and referrals, assisting with documentation, and managing medication refill requests while maintaining a high level of professionalism and patient care.

The position requires working during U.S. business hours.

Key Responsibilities:

• Manage and triage patient messages, emails, and calls.
• Facilitate communication between providers, patients, and external clinics.
• Process and track prior authorization (PA) requests and appeals.
• Coordinate patient referrals to specialists or other healthcare facilities.
• Assist with clinical documentation such as FMLA forms and medical necessity letters.
• Verify and process medication refill requests in coordination with pharmacies.

Qualifications:

• Certified Medical or Nursing Assistant required.
• Experience in mental health or clinical settings preferred.
• Strong communication, organizational, and documentation skills.
• Attention to detail and ability to handle confidential information.
• Flexibility to work in U.S. time zones.

Job Type: Full-time

Pay: Php25, Php40,000.00 per month

Benefits:

• Work from home

JOB PURPOSE:

This job is responsible for updating and maintenance of provider network database (list and details of PhilCare-accredited hospitals, clinics and doctors) using ONE SYSTEM and in encoding of provider rates/informations, packing and sending official memos, LOAs, contracts and correspondences to providers (i.e. hospitals/clinics/doctors), verifying providers' affiliation status, following up status of proposal/draft contracts with requested providers, receiving official documents from providers, filing provider-related documents, PSVR, and maintenance of provider documents (contracts, official correspondences).

DUTIES AND RESPONSIBILITIES:

1. ENCODING

• Update and maintain accurate provider information in One-System (hospitals/ clinics, physicians, services and rates)

2. RECORDS MANAGEMEMT & DOCUMENTATION

• Tracks encoded and to be encoded data in One-System
• Provides summary of the correct data encoded to Assistant Manager (AM) and accomplishments on a daily basis for monitoring
• Files received documents systematically (physical folders & SharePoint)

3. CORRESPONDENCES

• Facilitates/coordinates sending of official correspondences (letter/memos) to providers through email or courier and calls to confirm provider to confirm receipt of such letters/memos.
• Acknowledge email requests and send LOA forms in a timely manner
• Acknowledge email requests for and initiate process of physician/provider accreditation for review of AMs/Managers
• Acknowledge and process PSVR for approval of AMs
• Acknowledge/address email/other concerns in the absence of AMs/Managers

4. ORIENTATION

• May be tasked to orient/re-orient clinic providers by the Manager/s for Network Management to assist the SAM should the need arise (examples: due to absence/ leave/ unavailability of Network Management-SAM or Manager, need for simultaneous orientation of several providers in a given area and in a given limited time frame/ timeline such as during a provider-network expansion project or multiple requested providers from key accounts/clients existing, renewing or newly-acquired/ boarded accounts).

5. REPORTS AND OTHERS

• Generate/Prepare reports as requested
• Performs other tasks that may be assigned from time to time

QUALIFICATIONS:

• University degree graduate of any Allied Medical Course
• At least one year of related work experience in an HMO industry; Fresh Grads are also welcome to apply
• Proficient in Data Encoding and Analysis, Knowledge in Provider Relations and Accreditation
• Good people and time management skills

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What's your expected monthly salary?

Education:

• Bachelor's (Preferred)

Work Location: In person

JOB PURPOSE:

The position is responsible for delivering the highest quality of care to VIP Members and/or regular members and efficient execution of service recovery, as may be necessary.

DUTIES AND RESPONSIBILITIES:

• Carries out best-in-class assistance to VIP members and/or specially endorsed members availing of In-patient or Out-patient HMO services
• Executes seamless service recovery for Members/Clients who have major service complaints
• Ensures availability of LOA and confirms schedule of availment with providers and members
• Liaise with doctors, nurses and hospital staff when needed
• Upholds expertise in delivering VIP assistance and service recovery according to CX's protocols
• Recommends service solutions to further elevate the company's service level that may eventually impact on PhilCare's business objectives and goals
• Monthly submission of performance/ availment with handled members/ accounts
• To take any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed

QUALIFICATIONS:

• University degree graduate of any Medical allied, preferably BS Nursing
• At least 3 years of related work experience
• With good Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, and can do Multi-tasking
• Familiar with HR principles, practices and Timekeeping procedures
• Knowledge of MS Office Applications

Working Environment: Field and Office-based

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What's your expected monthly salary?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Patient care: 1 year (Preferred)

Work Location: In person

About the Role:

We are looking for a skilled professional with at least 2 years of experience providing HR and medical assistant support for US-based clients.

• Appointment setting and pharmacy coordination
• Point of Contact (POC) communication
• Reviewing and managing medical charts
• HR support, including sourcing and interviewing caregivers
• Document control and file management
• EHR navigation and updates

Education:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred (not required).

Experience:

• Atleast 2 years of relevant experience with US clients in both HR and medical support functions
• Strong communication and organizational skills

What we Offer:

• Starting rate: $7/hour (based on experience and qualifications)
• 100% remote / work-from-home setup
• Paid training and support system to help you gain confidence before working independently
• A collaborative, respectful work environment — we value trust, autonomy, and open communication over micromanagement
• Long-term opportunity

Position Summary:

As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You'll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner.

Role and Responsibilities:

• Handle redundant tasks;

• Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information

• Reaching out to patients to resolve issues preventing their order from processing

• Partnering with internal and external operational teams to make prescriptions successful

• Assisting patients with and providing best practices to support their success on Phil's platform

• Understand complex systems simply and you frequently find creative solutions

• Understand technology and software applications

• Can explain difficult and nuanced concepts with simplicity and ease verbally and in writing

• Able to demonstrate your ability to disarm others in difficult situations

• Must be incredible teammate and you build up others

Qualifications:

• Passion for helping people

• 1+ year of experience in customer service over phones, email, or live chat

• Healthcare experience is NOT required, but is a plus

• Start up experience is a plus

• Must be ready for a fast-paced and frequently changing environment

Job Description:

Primary Roles Responsibilities:

· Answer Incoming calls and also make outbound calls.

· Ensure that right patient is identified before disclosing information

· Listen to Customer queries and resolve and provide solutions, if unable to resolve, have the same escalated to the supervisors If Insurance query, respond appropriately, also obtain relevant missing info from the patient so that claim can be processed

· Understand and handle disputes

· Detailed Documentation

· Efficient Call Handling Time

· Potential Follow Up Methods Payment in Full and Partial Payment discussions

· Understand difference between dispute & objection

· Effective rate of speech - good communication & neutral accent Obtain Insurance details from patients

· Obtain Additional Info - Referral Information / PCP information, etc.

· Call for accidental Information like DOA Demographic details/ Mismatch in Name and DOB

· Update patient about their out-of-pocket expenses

· Obtain WC details, Injury Date COB Update/ABN/AOB pending

· Appointment Scheduling, Appointment Cancelation, Appointment Reminder

Secondary Roles Responsibilities:

· Maintain professional decorum and punctuality

· Plan leaves well in advance

· Ensure good interpersonal relation is maintained while coordinating

Compliance

· Ensure privacy and security in the operation and in the operation area that includes work from office and home.

· Ensure you have acknowledged all the Organizational policies as per HR Procedure

· Ensure you are attending the Compliance awareness and refresher sessions & other security training programs as per L&D Procedure

· Ensure you are aware of agreed SLA of the projects you are working.

· Follow all the Information security guidelines

· Report any Security & Privacy incidents to your reporting manager/ HR/Compliance Team/CISO

· Ensure Confidentiality, Integrity & Availability of Data/information you handle

· Adhere to the NDA & confidentiality Agreement

· Adhere to the Micro Company's CISO's roles & responsibilities if you are a Micro Company Compliance SPOC

Skills:

• Must have 1 year Healthcare work experience
• Experience in Medical Billing
• Experience in RCM (clinical or non-clinical)
• Patient Provider Services

Location: Ortigas, Pasig City (at the back of SM Mega Mall)

100% onsite

Night shift

About Us

Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.

About the Role

The Patient Support Specialist plays a vital role in ensuring patients, clinics, pharmacies, and delivery partners receive seamless, compassionate, and efficient support. As the first line of response across multiple communication channels, you will deliver patient-focused service while also managing pharmacy and delivery operations to ensure service level agreements are met. If you are empathetic, detail-driven, and thrive in fast-paced environments where proactive problem-solving makes a difference, this role offers you the opportunity to create meaningful impact every day.

Key Responsibilities

• Act as the first line of response for inbound email, phone, and in-app chat, ensuring patients receive timely, accurate, and reassuring support.
• Manage pharmacy support by monitoring order processing and ensuring partners meet agreed service levels.
• Oversee delivery operations, coordinating scheduling and making manual overrides where required to maintain service standards.
• Accurately log incidents or errors reported by clinics, pharmacies, or patients, responding promptly and escalating when necessary.
• Maintain professional and precise communication with doctors, pharmacies, and care teams.
• Identify and implement process improvements to enhance patient experience and operational efficiency.

Other Responsibilities

• Make necessary process suggestions and improvements which can help the team.

• Contributes to team effort by accomplishing related results as needed.

• Perform other related tasks and duties that may be assigned by the client later on.

About You

• Patient-Focused: Kind, empathetic, and reassuring when supporting patients in sensitive or stressful situations.
• Detail-Driven: Meticulous in communication, ensuring accuracy and professionalism at all times.
• Clear & Calm Communicator: Able to defuse conflicts gracefully and build trust quickly.
• Adaptable: Thrives in a fast-moving environment, quickly problem-solving and thinking outside the box.
• Proactive & Resourceful: Anticipates potential issues and actively contributes to improving processes.

Buddle Benefits Included

Health insurance

Internet allowance

KPI incentive program

Fortnightly virtual happy hour

Annual group off-sites

Finer Details

Schedule: TBD

Start Date:

TBD