4 Medical Support jobs in the Philippines

This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Patient Care Coordinator to support our client's growing physical therapy clinic based in Seattle, Washington (Pacific Time). In this fully remote role, you will manage the clinic’s front office workflow—ensuring patients receive excellent support and a welcoming experience from their first interaction through ongoing care.  About the Practice  The clinic is committed to providing personalized, patient-centered physical therapy services in a collaborative and supportive environment. With a focus on community care and building strong client relationships, they value professionalism, empathy, and reliability in every patient interaction.  Why Join This Team?  Mission-driven environment focused on patient care  Opportunity to support a community-focused physical therapy practice  Collaborative and compassionate team culture  Direct impact on patient experience and satisfaction  Responsibilities  Answer phone calls, emails, and SMS patient inquiries  Schedule and confirm appointments, follow-ups, and referrals  Process intake forms and maintain patient records in EMR  Verify insurance and coordinate with billing staff as needed  Provide polite and professional customer service to patients  Support front desk workflow, including reminders, forms, and general inquiries  Collaborate with in-person staff to ensure smooth operations  Tools & Platforms  EMR: Prompt EMR  Communication: Gmail  Phones: Weave  File Management: Google Drive  Scheduling: Prompt EMR Scheduler  Requirements 1+ year experience in healthcare admin, receptionist, or VA role  Familiarity with U.S. insurance verification workflows preferred  Strong communication and organizational skills  Fluent spoken and written English  Comfortable working U.S. business hours (Pacific Time)  Benefits Competitive salary commensurate with experience  Opportunities for professional development and growth  Work in a dynamic and supportive team environment  Make a meaningful impact by helping to build and strengthen families in the Philippines 

We are currently looking for a Licensed Dentist to work for a dental manufacturing firm who will be responsible for providing support and inquiry to customers Globally.Reporting Location: Nuvali, Sta RosaShift Schedule: Night shift but must be flexible to any schedule. (Shift might change monthly)Working Setup: Onsite. Hybrid set up will be available once regularized depending on performance based. (3 days on site & 2 days WFH) KEY RESPONSIBILITIES Independent process-compliant transfer of customer inquiries from the Global Customer Care from the available communication channels, if necessary, upgrading of the automatically generated cases through targeted inquiries according to process specifications.Creation of cases in the available CRM system.Steer non-regulatory cases to the appropriate sub-process.Independently provide process-compliant support to customers using provided documentation and other tools from the system.Process-compliant (according to WI or further specifications) triggering of sub-processes within the scope of solution finding in the available CRM system.Complete process-compliant case logging in the CRM system available.Forwarding of the case to the technically correct 2nd level support if necessary, as well as the further support of the case according to the process specificationParticipate in respective available Shopfloor meetings to create transparency, with independent reporting as directed by the Board.1st level support staff are responsible for the operational support of the telephone switchboardTaking over the telephone hotline outside business hours or, if required, by arrangement in the form of a stand-by service (emergency service)Assist other Aftersales departments with determining customer-related tasks.  Assumption of any assistance tasks that may arise.RequirementsPracticing Licensed Dentist with a minimum of 5yrs years of experience.Technical Background: Direct & Indirect restorative materialProcess Steps of Troubleshooting of restorationsKnowledge/Experience in using the company's Products,Tech Savvy, the role will involve using Outlook, MS Office App thus s/he must know how to navigate/use themExpert knowledge and awareness of the Company's products and their usageExcellent English communication skills (both written and spoken).Must have stable internet connection (post-paid and not prepaid) at home for remote support/work when needed.Willing to be on-site in Nuvali, Sta. Rosa Willing to work during North America business hours 8 pm-5 am PHT. (night shift)

We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

Our global Clinical department consists of colleagues with institutional knowledge, in-depth therapeutic experience, and robust operational tools. Together, we help clients define and develop clinical programs, minimize delays and execute high-quality, cost-efficient clinical studies.

At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.

Summarized Purpose:
Provides administrative and technical support to clinical operational delivery teams including project administration and support for sponsor oversight activities. Ensures allocated tasks are performed on time, within budget and to a high quality standard. Proactively communicates any risks to global FSP people managers.

Essential Functions:

- Completes appropriate task specific training to perform role.
- Assists with technical and administrative support for clinical deliverables
in collaboration with regional operational delivery team members.
- Maintains knowledge of and understand SOPs, client SOPs/directives, and current regulatory guidelines as applicable to services provided.
- Provides support with compliance metrics and oversight tasks
- Provides administrative support for Sponsor KPI and quality activities performed within PPD and sponsor systems,, sending daily compliance information to FSP People Managers globally, review and uploading of essential documents pertaining to governance, review and tracking of documents, reviewing compliance to of Milestones, sponsor deliverable and trip reports.
- Assists with tasks related to the sponsor quality oversight plan, review and tracking as needed.
- Performs administrative tasks as assigned including but not limited to:

- Exporting and transmission of documents, performing communications as needed, tracking of statuses, running reports preparation of data and reports for governance meetings.
- Support with vendor administrative tasks as applicable.
- May assist with study-specific translation materials and translation QC upon request.
- May support with review of invoices

Education and Experience:
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification. Bachelor's degree preferred.

Previous administrative experience (minutes taking, coordination, dashboard monitoring) that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year).

Knowledge, Skills and Abilities:

- Ability to work in a team or independently as required
- Good organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively
- Demonstrated ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency
- Strong customer focus
- Flexibility to reprioritize workload to meet changing project timelines
- Good English language and grammar skills and proficient local language skills as needed
- Good computer skills, proficient in MS Office (Word, Excel, and PowerPoint) and ability to obtain knowledge and master all clinical trial database systems
- Ability to successfully complete PPD clinical training program
- Self-motivated, positive attitude and good interpersonal skills

Working Environment:
PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.

Able to work upright and stationary for typical working hours.

Ability to use and learn standard office equipment and technology with proficiency.

Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

May require travel. (Recruiter will provide more details.)

PPD Defining Principles:

- We have a strong will to win - We earn our customer’s trust - We are gamechangers - We do the right thing - We are one PPD