195 l2 Application Support Analyst jobs in the Philippines

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high-volume call center environment that operates 24x7x365
+ Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN
+ Demonstrate a highly developed sense of integrity and commitment to customer satisfaction and first call resolution
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ College Graduate of any IT related course
+ 2+ years of experience in Service Desk or as Tech Support Representative
+ Proven experience with troubleshooting hardware and software
+ Solid knowledge in ticketing tool
+ Good and solid communications skills
+ Can multitask
+ Keen on details and process
+ Amenable with rotational shift and hybrid work set up
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

The Applications Monitoring and Support Analyst role at Manulife offers an exciting opportunity to join the Global Operations Command Center (GOCC) team, where you will play a crucial role in ensuring the stability and reliability of multiple shared platforms. By leading the incident management process and coordinating response efforts during major incidents, you will contribute significantly to minimizing business disruptions and enhancing operational efficiency, aligning with Manulife's mission to provide seamless and reliable services to its clients. This position not only provides a competitive salary and comprehensive benefits but also offers extensive training resources and the chance to collaborate with a global network of industry experts, fostering both personal and professional growth.
**Position Responsibilities:**
+ Lead the incident management process by coordinating and directing the response efforts during major incidents, ensuring timely resolution and minimal impact on business operations.
+ Review and analyze incident data to identify trends and areas for improvement, contributing to strategies that enhance incident management processes and prevent future occurrences.
+ Perform 24/7 infrastructure and applications monitoring via email alerts, dashboards, and monitoring tools like New Relic and Moogsoft, as well as system health checks and validations.
+ Collaborate with other GOCC workstreams during incident investigations to ensure comprehensive understanding and effective response strategies.
+ Maintain and update Platform and/or Application Support documentation, including processes, policies, application configuration, and help-related materials for users.
+ **Work Arrangement** : The role is full onsite, requiring the employee to work from the designated office location.
+ **Location** : The position is based at MBPS (Manulife Business Processing Services), though the exact city or office location is not specified in the provided information.
+ **Shift Schedule** : The position involves a rotating shift schedule (D: 6:00AM-3:00PM, M:2:00PM-11:00PM, N: 10:00PM-7:00AM), with the expectation that the employee will be amenable to work on the assigned schedule based on business needs.
**Required Qualifications:**
+ 2-3 years of relevant experience in IT Role/Service Operations/IT Operations
+ 2-3 years of relevant experience in Incident Management in an IT Operations environment
+ Bachelor's Degree in Computer Science, Information Technology
+ Hands-on experience with Windows and Linux Operating Systems, and familiarity with Middleware technologies
+ Basic knowledge of Monitoring, Alerting, and Observability Concepts and Technologies
**Preferred Qualifications:**
+ Advanced knowledge of IT Incident Management process
+ Knowledge of Windows Outlook, MS Teams, and basic Microsoft Office tools
+ Experience or familiarity with Service NOW ITSM, xMatters, New Relic, and Moogsoft
+ 3 or more years' progressive experience in a large, multinational organization, preferably within the financial or insurance industry
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
En la oficina

The Applications Monitoring and Support Analyst position at Manulife offers a dynamic opportunity to join the Global Operations Command Center team, where you'll play a crucial role in ensuring the stability and efficiency of various platform environments. This role directly supports Manulife's mission by maintaining seamless operations and providing critical incident management, thereby enhancing user experiences and operational reliability. As part of this opportunity, you'll benefit from a competitive salary, comprehensive health coverage, retirement savings, and access to a global network of industry experts. Furthermore, you'll gain extensive training resources and career development prospects in a supportive and rewarding work culture.
**Position Responsibilities:**
+ Conduct initial triaging and troubleshooting for platforms and applications, and maintain support documentation.
+ Provide comprehensive user support services, including managing Service NOW requests and producing weekly status updates.
+ Ensure proactive ownership and management of incidents and issues until resolution.
+ Build and maintain effective working relationships with internal and external resources, including technology vendors and service providers.
+ Ability to work on rotating shifts and adapt to a full onsite work arrangement based on business needs
+ As part of a 24/7/365 operation, this is an Office based shift role.
+ Shift patterns are based on 8-hour shifts: (Morning 6am-3pm, Evening 2pm-11pm, Night 10pm-7am).
**Required Qualifications:**
+ Bachelor's degree in Computer Science, Information Technology, or a related field.
+ 2-3 years of relevant experience in an IT role, particularly in service operations or IT operations.
+ 3 or more years of progressive experience in a large, multinational organization, preferably within the financial or insurance industry.
+ Hands-on experience with Windows and Linux operating systems, as well as middleware technologies.
+ Basic knowledge of monitoring, alerting, observability concepts, and IT incident management processes.
**Preferred Qualifications:**
+ Experience with Service NOW ITSM, xMatters, New Relic, or Moogsoft.
+ Familiarity with financial or insurance industry operations.
+ Advanced knowledge of Windows Outlook, MS Teams, and Microsoft Office tools.
+ Experience building effective working relationships with technology vendors and outsourcing service providers.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
En la oficina

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Provides technical support to the enterprise, third-party vendors, patients, and clients through various support channels: email, chat, self-service, inbound/outbound calls. Empathize with end-user needs and provide technology guidance. Provides reliable and consistent service to end-users. Act as an advocate for end-users by anticipating, identifying, and addressing their concerns. Uses existing procedures and facts to solve routine problems or conduct routine analyses. Performs incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. Data center construction, operations, and maintenance by properly documenting troubleshooting performed, resolution provided, and all pertinent information necessary to improve the service are recorded in a timely manner. Understand technology functionalities, standard operating procedures, common issues, and solutions. Maintain up-to-date knowledge about deployed technology trends and how they affect the business. Practice process gap analysis and recommend continuous service improvements. Promotes healthy working environment by exercising healthy working relationship with peers, leaders, counterparts.
**Primary Responsibility:**
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree or equivalent experience
+ 2+ years of experience as IT Service Desk analyst
+ Knowledgeable in ticketing tools like ServiceNow
+ Knowledgeable in remote tool applications, O365 applications, and telephony system
+ In-depth knowledge and hands-on experience supporting various applications and/or IT Service Desk tools and systems
+ Basic knowledge of theories, practices and procedures in a function or skill
+ Solid interpersonal, and communication skills with the ability to cross between technical and non-technical audiences
+ Can report onsite daily
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

**About Opus**:
Named one of the Top 20 Greatest Places to Work in the financial services industry, Opus Fund Services is an award-winning global fund administrator seeking experienced, dynamic professionals to join our team.

We are an extremely fast-paced and energetic company, focused on our mission to be the best and most innovative firm in the industry. Our culture rewards smart, passionate people who thrive on excellence and creativity; individuals looking for a challenging, collaborative atmosphere will find their ambition well-rewarded at Opus.

Our global teams operate with a non-conventional philosophy of high inter-disciplinary collaboration and contribution at all levels. Be expected to challenge and to be challenged, to create and to innovate. We have locations in Naperville, Halifax, San Francisco, New York, Dublin, Manila, and Bermuda.

The Financial Reporting team in Manila is recruiting a full time, Senior Accountant reporting to the Financial Reporting Team Lead and responsible for a variety of duties including, but not limited to, the below:

- Review auditor comments on Opus prepared draft financial reports
- Consolidate auditor comments and queries into actionable tasks into Opus’s proprietary technology
- Additional ad-hoc tasks as required to support the various functional groups of the companyAd hoc projects.
- Outside of prime audit season the role will encompass engaging with Opus’ global clients and their investors on items requiring their attention.

**Qualifications**:

- Bachelor’s degree, ideally in accounting/finance/business administration
- 1+ years Fund Administration, BPO or similar experience
- A deep understanding of funds and fund administration industry
- Excellent verbal and written communication skills
- Experience in communicating with external parties e.g. auditors/clients
- Exposure in environments where annual audits are conducted
- Strong Excel and Word skills
- Detail-oriented mindset and proficient under pressure

Compensation & Benefits
- Competitive pay
- Discretionary annual, work anniversary, and performance related bonuses
- HMO coverage
- Generous paid vacation and sick days
- Creative work environment. We have surrounded ourselves with intelligent and innovative talent; we’re committed to encouraging exceptional people

Pay: Php30,000.00 - Php50,000.00 per month

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Performance bonus

COVID-19 considerations:
Office is compliant with IATF provisions for COVID-19.

**PURPOSE OF ROLE**:
SAP L1.5 Support Analyst FICO main purpose is to provide the second level of business process and functional
support for the SAP FI module, including its sub-ledgers (such as AP, AR, and AA), attending and solving incidents,
service requests and problems, often in close cooperation with the finance team of our different markets.

**JOB ROLES & RESPONSIBILITIES**:

- Analyze incidents and service request to provide and deploy efficient solutions in the times agreed with

the business in the SLA (Service Level Agreement) and that are align with SAP and business best practices.
- Identify repetitive incidents and propose them to be manage as problems, to do all the root cause analysis.
- Get actively involved in the knowledge process, making documents, documenting known errors in our

Knowledge database, preparing end user training documentation, among others.
- Develop functional tests in a quality environment and accompanying, if necessary, the end-user testing

process.

**EDUCATION & EXPERIENCES**:

- Professional in Public Accounting or in Industrial Engineer or Business Administration or Finance specialist
- SAP FICO Certification (Desirable)
- Experience:

- At least of 2 years of SAP experience supporting SAP FICO Functionality.
- At least of 1 years of SAP experience in support services.

**TECHNICAL EXPERIENCES**:

- Understanding of accounting business processes.
- Capacity to comprehend business forms from a client’s point of view.
- Capacity to do SAP Functional configurations in SAP ECC 6.0 or S4HANA

**SKILLS**:

- Must have excellent communication (written and oral) and interpersonal skills
- Must be Results-oriented.
- Must have the ability to be flexible and work analytically in a problem-solving environment
- Capacity to perform multiple tasks and deal with different expectations and undertakings simultaneously.
- Be adaptable.
- Capable, self-motivated and confident.
- Must be straightforward and reliable.
- Possess cultural awareness and sensitivity.

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**Key Accountabilities**:
**_Audit/Risk Management _**
- Logical Access Review Process (Extract Preparation, Quarterly logical access review, Semi Annual logical access reviews, Annual Access Profile content reviews)
- Monthly Movement Report Review
- Assistance with Sarbanes-Oxley Audit Activities - Evidence Request List support, Coordination of Annual SOX Template reviews.
- Gathering of Evidence, Samples and Populations required by the auditors.
- IIQ Certificate and Daily Movement Reviews
- Any additional responsibilities or functions that will be provided by the MBPS Management Team or the Manulife Business Unit as deemed necessary in the course of the business operations._

**Minimum Skills Requirement to Hire**:

- Bachelor's degree in Computer Science, Information Technology or equivalent.
- Must pass current job expectations and meet performance metrics (for internal applicant)
- Must not have any attendance issues and have not received any disciplinary action (for internal applicant)

**_Soft Skills: _**
- Very strong verbal, written communication skills to clearly communicate complex ideas.
- Ability to learn quickly.
- Strong attention to details.
- Good organizational skills.
- Good team player.
- Strong problem solving and analytical skills.
- Ability to retain focus during times of high work volumes and managing multiple competing tasks and priorities.
- Self-directed, Resourceful, and able to work independently with mínimal to no supervision.
- Ability to prioritize responsibilities to adhere to the deadline set by the Business Unit.
- Fully accountable for responsibilities

**_Technical Skills: _**
- Strong PC skills
- With experience in using MS Office, especially Excel(Intermediate knowledge is preferred)
- Experience working in any of the following functions:

- Access Management and Administration
- IT Audit
- Security Risk Management
- Systems and Application Support

**_Tools Specific Knowledge _**
- O365
- MS Teams
- Workday
- ServiceNow
- Sharepoint Online
- IIQ
- SYSI(mainframe)
- JIRA/JSD

**Good to Have**:

- Understanding of ITIL Practices.
- Security and Risk Management concepts.
- Experience in IT Audit
- Basic to intermediate knowledge in PowerBI.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

Senior Business Analyst - Application Development
**POSITION SUMMARY:**
This role is responsible for Functional design and functional for one or more eTrace modules for all Advanced Energy sites. eTrace is the Warehouse and Shopfloor execution system for the EP factories which will be rolled out to other sites and future acquisitions if any.
This role will take ownership of technical development and/or functional support of other applications, with the purpose to support manufacturing activities and fulfill business requirement.
**ESSENTIAL RESPONSIBILITIES:**
1. Development and Support for eTrace (SOX)
+ Working closely with business users and stakeholders to understand business requirements and propose technical solution to project manager.
+ Planning and documenting functional requirement for features and system design.
+ Designing, building and configuring new function modules in eTrace to meet business process and application requirements.
+ Work with other team members in the design, development, coding, testing and debugging of applications.
+ Provide sustaining support to eTrace with enhancement releases and data maintenance adhering to IT Change Management Processes
1. Standardization, Rollout of eTrace and other related applications to Other sites
+ Ensure standardization of the eTrace solution across all AE factories. Roll out newly developed module to new manufacturing sites as appropriate.
+ Work with project manager topeform functional and/or technical assessment of rolling out eTrace to Other AP facilities.
+ Work with project manager to preparing an execution plan and seamless go live as per the plan with minimal impact to operations, as well as the contingency plan to handle any possible exception.
+ Coach local application support team to get familiar with eTrace technical details, ensuring timely and effective support after eTrace rollout.
1. Team Coaching and Mentoring
+ Guide and lead the team members to successfully accomplish their objectives
+ Continuously Train and develop the team in various technologies and incorporate them in the development activities
+ Engage with Vendors to provide timely training to the staff on new upcoming feature functions on Hand held device, Printer technologies, EDI technologies, Equipment interfaces
+ Provide guidance to the team to ensure strict adherence to the SOX and Change management practices
**WORK ENVIRONMENT:**
Works in a standard office environment and uses general office equipment (telephone, PC, copier, fax machine, etc.).
Works under general supervision.
**SKILLS:**
1. Functional Skills:
+ Analyzing Information such as Requirements, Enhancements and Problems such as bugs and issues
+ Teamwork - Collaborate and work with team members
+ Problem Solving skills
+ Ability to learn new technologies and be updated
+ Ability to test web applications
+ Follow Project and Team guidelines
+ Good communication skills.
1. Technical Skills:
+ Microsoft Visual Studio
+ VB.Net,
+ C#
+ SQL
+ HTML and related web technologies
1. Developmental Skills:
+ Develop New Applications/modules/functions
+ Support Existing Applications
+ Technical and User Documentation
**EXPERIENCE:**
**Essential:**
Minimum of 10 years of experience in Manufacturing (shopfloor) Execution system development/support is required.
**Desirable:**
Experience of development and support of ERP systems (SAP, S4).
**EDUCATION:**
**Essential:**
Bachelors degree in Computer Information Systems major in in Computer Science or Software Engineering, or equivalent education.
**Desirable:**
Education/knowledge of WMS (warehouse management system), MES (manufacturing execution system) and ERP (Enterprise resource planning) system.