148 Application Support jobs in the Philippines

_We're looking for a talented and passionate_ **_Application Support Developer (for Derivatives Operations)_** _to join our Information Systems team at MBPS._ The ideal candidate will have a strong background in software development with expertise in Java, .NET, SQL, PL/SQL, Informatica, IIS, and Azure Cloud technologies. They should have a passion for problem-solving and a drive to innovate.
_Have the skills and experience for the job? Learn more about it below!_
**Position Responsibilities:**
+ - Collaborate with cross-functional teams to design, develop, and maintain software solutions- Write clean, efficient, and maintainable code using Java, .NET, SQL, PL/SQL, Informatica and other relevant technologies- Deploy and manage applications on IIS and Azure Cloud platform- Participate in code reviews and provide constructive feedback- Troubleshoot and debug issues to ensure optimal performance and reliability- Stay up-to-date with the latest technologies and trends in software development
+ **_Amenable to work at UP Ayala Technohub (Quezon City)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)_**
**Required Qualifications:**
+ Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)
+ 3-5 years of experience in software development (front end and back end)
+ Proficiency in Java, .NET, SQL (code reading and code fixing)
+ Strong problem-solving skills and attention to detail
+ Excellent communication and collaboration skills
+ Ability to work effectively in a fast-paced environment
**Preferred Qualifications:**
+ Investments background/Investments knowledge
+ Experience with Agile methodologies
+ Previous experience working in Finance domain
+ Excellent knowledge of the derivatives and variable annuity business operations and issues, along with a strong understanding of the Company's various businesses
+ Previous experience in Incident/Change Management
+ PL/SQL, IIS, Azure Cloud Technologies
**Tools Specific Knowledge:**
+ Findur
+ CAWLA
+ APEX is a plus
+ Microsoft SQL Server Management Studio
+ Acadia
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Job Specifications **(but are not limited to):

- Provide professional services using ServiceNow; using MS Teams and Jabber as the primary communication tools
- Advanced IT Technical Support and providing L2.5 level technical support services;
- Provide customers with professional technical support, including SAP, Oracle, KingDee Application, Warehouse Management System (WMS), production planning, supply chain, retail system, etc.

**Job Requirements**
- Possess a Bachelor’s degree in Information Technology, Computer Science or related discipline;
- 2-3 years of experience at one of below systems support:
a. Warehouse Management System (WMS)

b. SAP
c. Oracle
d. KingDee Application
e. Database Management
f. Forecasting
g. Supply Chain Systems
h. Retail Industry Systems
- Good communication and interpersonal skills, both written and verbal;
- Requires shifting schedule

**Mandarin and Cantonese language is a plus.**

**Benefits**:

- Additional leave
- Company Christmas gift
- Health insurance
- Life insurance
- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Pasig City: Reliably commute or planning to relocate before starting work (required)

**SUMMARY**:
WHAT YOU WILL DO:

- Following a case from first contact through to resolution. Show ownership over every interaction and escalated cases
- Review, gather, and surface customer feedback, feature requests, and product enhancement requests.
- Utilize content in the Help Center website, to assist our customers with their questions or issues.

**WHO YOU ARE**:

- 2+ years working directly with SaaS customers on a Customer Service/Support team
- Experience with technical troubleshooting, documentation and escalation of support tickets.
- Familiarity with cloud-software-observability tools (Datadog, Splunk, Amplitude, etc.)
- Someone who has seen a dashboard and knows how to read the dashboard
- Strong written and verbal communication skills, experience communicating technical information to non-technical audiences

**Job Type**: Permanent

**Salary**: Up to Php40,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (preferred)

Fidelio Application Support Analyst
**Req number:**
R5922
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As the Application Support Analyst, you will be assigned in supporting and maintaining the health of shipboard and shoreside applications, with a strong emphasis on the OHC (Fidelio) Property Management System.
**Job Description**
We are looking for an **Application Support Analyst** to serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations. This position will be **full-time** and **remote.**
**What You'll Do**
+ **Application Expertise & Support**
+ Serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations
+ Provide Tier 2/3 support, troubleshooting complex issues and ensuring timely resolution
+ Collaborate with vendors and internal teams to manage escalations and system updates
+ **System Administration**
+ Provide medium to expert-level support for Windows Server 2022 and workstations
+ Perform basic Linux administration tasks
+ Monitor system performance and ensure optimal uptime and reliability
+ **Database & Analytics**
+ Utilize SQL Server for diagnostics and support, with a focus on stored procedures and relational database principles
+ Analyze incident trends and system performance to identify root causes and improvement opportunities
+ **Incident & Problem Management**
+ Apply incident management principles to manage and resolve issues efficiently
+ Use tools such as ServiceNow and/or PagerDuty for ticketing, escalation, and communication
+ **Collaboration & Communication**
+ Work closely with shipboard teams, IT, and cross-functional stakeholders to ensure alignment and support
+ Communicate clearly and effectively across technical and non-technical audiences
+ **Continuous Learning & Adaptability**
+ Stay current with emerging technologies and cruise industry trends
+ Demonstrate flexibility and a willingness to learn new systems and processes
+ **Travel & Global Support**
+ Provide support across time zones and geographies
+ Be available for occasional travel to ships or offices as needed
**What You'll Need**
**Required:**
+ Cruise line experience in a similar role is strongly preferred
+ Proven expertise in the OHC (Fidelio) Property Management System is essential
+ Strong knowledge of Windows Server 2022, workstation support, and basic Linux administration
+ Experience with SQL Server, especially stored procedures and relational database concepts
+ Familiarity with ServiceNow, PagerDuty, or similar incident management platforms
+ Excellent analytical, problem-solving, and communication skills
+ Ability to work independently and collaboratively in a fast-paced, global environment
**Preferred:**
+ ITIL certification or similar process-oriented frameworks
+ Experience supporting shipboard environments and hospitality systems
+ Multilingual communication skills are a plus
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

**Application Support Analyst - Level 1**

**(ERP, CRM, B2B, Microsoft Apps and Point of sale in a retail industry)**

**Duties and Responsibilities**:

- users, roles, profiles, permissions - add, delete and changes.
- Administration and monitoring of all automated jobs in ERP, including job queue management
- Liaise with third party vendors

**Qualifications and Experience**:

- At least 3 years of relevant experience
- Hands-on experience in supporting ERP, POS and other solutions in a retail environment (Microsoft Dynamics Nav, preferred but not compulsory)
- SQL experience preferred
- Experience in resolving open and resolve cases with resolution in Jira
- Has excellent communication and interpersonal skills
- Understanding of any CRM
- Confident and able to multitask
- Excellent time management and organizational skills
- Has excellent communication and interpersonal skill
- Analytical, accountable, and sensitive to business priorities
- Strong sense of responsibility, proactive and flexible
- Retail point of sales in a retail industry would be an advantage

Application Support (Unix/SQL)

**Project-based**: 6 months, Hybrid set-up (BGC, Taguig)

**Work Schedule**: Flexible hours, 24*7

**Skills and Qualification**:

- Experience with Unix-SQL scripting/development
- Experience with writing complex SQL queries
- Good knowledge of Data warehouse concepts/fundamentals
- Working experience on ETL tool (i.e., DataStage)
- With Azure Cloud experience

**Roles and Responsibilities**:

- Application enhancement and maintenance Conducting software analysis, programming, testing, and debugging
- Making bug fixes or minor enhancements to increase operating efficiency or adapt to new requirements
- Developing solutions to predictable problems for Business clients or formulating Business solutions

**Job Type**: Fixed term
Contract length: 6 months

Schedule:

- Flexible shift

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Unix-SQL scripting/development: 2 years (required)
- writing complex SQL queries: 1 year (required)
- Data warehouse concepts/fundamentals: 1 year (required)
- ETL tool (.e., DataStage): 1 year (preferred)
- Azure Cloud: 1 year (preferred)

Application Support (Java)

**Project-based**: 6 months, Hybrid set-up (BGC, Taguig)

**Work Schedule**: Flexible hours, 24*7

**Skills and Qualifications**:

- Working experience with Java and java-based web apps (should be Java 8 at minimum)
- Good working experience with writing and modifying SQL queries
- Good knowledge of Microservices and Data warehouse concepts/fundamentals
- Good understanding of the use of Jenkins, GIT Good oral and written English communication skills

**Roles and Responsibilities**:

- Application enhancement and maintenance
- Conducting software analysis, programming, testing, and debugging
- Making bug fixes or minor enhancements to increase operating efficiency or adapt to new requirements
- Develop solutions to predictable problems for Business clients or formulate Business solutions

**Job Type**: Fixed term
Contract length: 6 months

**Benefits**:

- Flexible schedule

Schedule:

- Flexible shift

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Java and java-based web apps (should be Java 8 at minimum): 3 years (required)
- Spring Boot or Spring Framework: 1 year (required)
- writing and modifying SQL queries: 1 year (required)
- Microservices and Data warehouse concepts/fundamentals: 1 year (required)
- use of Jenkins, GIT: 1 year (required)

Job Responsibilities:

- Initial assessment of tickets and incidents including the update of details of the tickets in the ticketing tool
- Ensure completeness of the information (i.e. description of issues, screenshots, etc.) when issues are logged in order to facilitate investigation and resolution of concerns
- Investigate and assess reported problems
- Log and monitor the status of tickets
- Contribute to Incident Root Cause Analysis (RCA)
- Incident Management including proactive Incident Resolution

Job Qualifications:

- Years of experience requirements:

- Support experience in C#.net
- Good oral and written communication skills
- Good analysis and problem-solving skills
- Customer service-oriented

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Who You Are**
You are a curious and driven individual with a passion for technology and problem-solving. You thrive in dynamic environments, enjoy tackling technical challenges, and are eager to learn and grow. You believe every issue has a solution and are motivated by the opportunity to make a meaningful impact through your work.
**Position Summary**
As an **Associate Software Support Specialist** , you will be part of our global Level 2 and Level 3 Software Support team. This entry-level role is ideal for individuals looking to launch a career in software support and technology services. You will work closely with customers, internal teams, and technical experts to diagnose issues, identify bugs, provide configuration assistance, and ensure optimal product usage.
Comprehensive training and mentorship will be provided to help you become proficient in NCR Atleos' proprietary software solutions.
**Key Responsibilities**
**Product Knowledge & Support**
+ Develop foundational knowledge of NCR Atleos' software products and services.
+ Provide first-line support for common product issues and configurations.
+ Investigate and resolve technical issues with guidance from senior team members.
+ Understand and explain basic product functionalities and features.
**Troubleshooting & Issue Resolution**
+ Collect and analyze technical data to identify root causes of issues.
+ Formulate and test hypotheses to validate solutions.
+ Recreate customer-reported issues in test environments with minimal assistance.
+ Apply basic troubleshooting tools and techniques effectively.
**Process & Communication**
+ Adhere to established incident management processes and service level agreements (SLAs).
+ Maintain clear and timely communication with customers regarding issue status and resolution.
+ Document findings and contribute to the internal knowledge base.
**Collaboration & Teamwork**
+ Work closely with peers and cross-functional teams to resolve technical problems.
+ Participate in team meetings, knowledge-sharing sessions, and collaborative projects.
+ Follow communication protocols when escalating issues or coordinating with other departments.
**Technical Qualifications**
+ Proficiency in Web Applications (Java), Tomcat, and Web Services (SOAP/REST)
+ Strong understanding of relational databases and data structures
+ Ability to write and troubleshoot SQL queries
+ Experience with Microsoft Windows operating systems
+ Familiarity with Linux OS and basic command-line operations
+ Understanding of client/server architecture and networking protocols
+ Basic knowledge of cloud platforms such as AWS and Microsoft Azure
+ Exposure to audio/video technologies and solutions
+ Experience or familiarity with ATM/ITM systems is a plus
**Basic Qualifications**
+ Educational qualifications in any recognized discipline
+ Proficiency in English (written and spoken)
**Additional Skills & Attributes**
+ Excellent verbal and written communication skills
+ Strong analytical and problem-solving abilities
+ High attention to detail and commitment to quality
+ Ability to work independently and as part of a team
+ Positive, proactive attitude with a willingness to learn
+ Capable of multitasking and managing time effectively
+ Demonstrates tact, diplomacy, and professionalism
+ Comfortable working in a fast-paced, evolving environment
+ Flexible with work hours to support global operations
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.