1,366 Application Support jobs in the Philippines

Requirements
Description and Requirements
Responsibilities:

• Monitor and action SCOM Alerts for TV2
• Monitor and action Splunk Dashboards for TV3/TV2 monitoring and quires
• Monitor and action CVOC/IQ probes
• Monitor and action OSC email box as needed
• Monitor and action Lynx/Remedy queues if time sensitive
• Transfer and monitor 24x7 Toll Free OSC phone line
• Escalate issues to TS Dev/OPS T4 teams as needed
• Take Inbound or Escalate issues to Vendors Service Centers/NOCs teams as needed
• Escalate issues to Leadership/TELUS Event Management teams as needed
• Follow Incident Management processes
• Document and communicate incident timelines/provide follow-up information as needed
• Provide after hours Tokens to TELUS Vendors as needed

Required Skills:

• Proficient in Optik TV/TV2 and architecture/infrastructure (MediaRoom)
• Proficient in Pik TV/TV3 and architecture/infrastructure (MediaFirst)
• Proficient in Microsoft/Linux servers
• Proficient in F5
• Experience in System Administration and/or NOC Administration
• Understanding AVPipeline concepts
• Should be able to demonstrate basic troubleshooting steps
• Knowledge of DNS, TCP/IP, and DHCP

Technologies and Tools

• IP television (IPTV)
• Scripting: PowerShell, Perl, Python, Extensible Markup Language (XML)
• Windows 2008 R1/R2 & Windows 2012 Server technologies
• Experience with Linux server administration
• Splunk: Monitoring and Alerting
• Active Directory and Identity Management
• Microsoft (MS) System Center Configuration Manager (SCCM), Internet Information Services (IIS), System Center Operations Manager (SCOM)
• Structured Query Language (SQL)
• Middleware Tools
• Lynx
• Remedy
• NuCool
• CVOC
• Outlook Email
• Google Docs
• Wiki
• OAP

To be successful in this role:

• Familiar with Telecoms industry, especially when it comes to Assurance for IPTV
• Work well in stressful situations
• High ability to dig down, correlate and map different data sets to help root cause systemic issues
• Logical mindset
• Comfortable communicating with executives/engineers/vendors/front line agents during outages/degradations
• Autonomous – when something in the data looks wrong, is able to identify the data missing to further the correlation and move forward

Additional Job Description
Provide Tier2 operational support for a range of critical applications.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

The Technology Integration Specialists participate in the design, development, and maintenance of integrations between major systems and other applications, ensuring smooth data flow and process optimization. The responsibilities include analyzing existing systems, gathering requirements from stakeholders, developing and testing integration solutions, and troubleshooting issues to support business objectives.

1. Guarantee seamless data exchange between different systems and applications and perform initial assessment of all integration issues encountered.
2. Provide daily monitoring summary reports of documented integration flows including success and failure rates.
3. Provide Level 2 resolution to integration issues and perform root cause analysis. Generate assessment documents for issues requiring escalation.
4. Assist with problem determination and resolution efforts when operational issues with integration solutions arise.
5. Participate or initiate in the development of standards, processes, and documents, to support and facilitate integration projects and initiatives.
6. Assist with identifying opportunities to enhance or improve business processes via integration, or, as necessary, minimize the impact of integration on those processes
7. Implement audit, logging, and monitoring solutions of integration systems. .
8. Continually develop skills in the integration technologies in place and to consider AI when possible, as well as staying informed on new developments in integration technology.
9. Attends internal and external training sessions and meetings as directed and necessary for job performance.
10. Perform other related duties and assignments as directed.

1. College graduate of any IT related courses.
2. Working experience of 2 years in IT systems operations, application support or development, or integration-related specialization.
3. Experience with SAP is a plus.
4. Hard working and team player.
5. Good moral character and possess a healthy attitude towards work.
6. Ability to interface and communicate effectively with non-technical personnel (e.g. Store, Head Office and Warehouse users) as well as technical personnel from in and out of the Information Technology Department.
7. Must possess good communication skills, exercise patience, understanding, and be able to work with accuracy even in stressful situations.

• At least 2 years experience handling application support
• Knowledgeable in the following technology:
• AIX (UNIX), Shell, Oracle SQL, Java
• Knowlegable in C# and .net is a plus
• Can do work with minimal supervision

Work arrangement: Onsite

Location: Mandaluyong

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Benefits:

• Health insurance
• Life insurance

Application Question(s):

• Are you amenable to work in Mandaluyong?
• How soon can you start?
• How much is your asking salary?

Experience:

• Application Support : 2 years (Preferred)
• Java : 2 years (Preferred)
• Oraclce SQL: 2 years (Preferred)
• UNIX : 2 years (Preferred)
• Shell : 2 years (Preferred)

Work Location: In person

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

• Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.

Collaboration & Communication

• Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
• Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

• 2-3 years of technical support experience.
• Previous experience troubleshooting hardware and software remotely is required.
• Exceptional English language written and verbal communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

• Familiarity with Zendesk support ticketing systems.
• Background in photography, software, or event-related technology is a plus.

Skills & Competencies

• Proactive and resourceful in identifying solutions.
• Comfortable working in a remote team environment.
• Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
• Empathy and patience when dealing with customer challenges.

Hello All,

Greetings from Srkay Consulting Group

We're Hiring: Application Support

Location:  Taguig

Employment Type: Full-time

Schedule -Mid shift( 3pm-12am)

Work set up-Hybrid model (3* a day in a week)

Skills and Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field.
• 5+ years of experience in application support or a similar role.
• Strong in SQL scripting, RDBMS, Joins, SQL queries, functions & procedures.
• Must have CI/CD tools experience (Jeniks, Git etc.)
• Must have experience in ITIL- Change & Incident management.
• Must have cloud infrastructure experience- preferably AWS.
• Knowledge in programming languages- Jave, Python is a plus.
• Experience in using ServiceNow, Jira, Confluence, or other similar tools.

Apply Now

Interested? Send your resume to

Regards

Maheshwari Parivallal

Senior Recruitment Consultant

Qualifications

• Is an IT graduate or Industrial Engineering or any related course
• With good scholastic records
• Has at least 4 years' experience as Application Support
• SAP knowledge is a plus; Must have SAP Materials Management knowledge
• Aside from SAP, candidate needs to have experience in supporting other Applications
• Candidate needs to identify what are the issues or tickets they are handling
• Candidate needs to have experience in Ticketing Systems
• Knowledgeable in the documentation (e.g., process flow, UAT, user's manuals, etc.)
• Payments system knowledge is a plus
• Willing to work onsite (currently on a hybrid setup)
• Multi-tasker
• Can work under pressure
• Can work overtime or after office hours
• Has very good communication skills
• Has very good analytical skills
• Is proactive, resourceful, fast learner

Job Description

• Facilitates seamless integration between the Back Office applications and the business lines
• Sees that production issues are responded to in a timely manner
• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.
• Provides assistance to frontline tasks when the need arises.
• Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.
• Maintains and updates technical documents and procedures.
• Keeps track of business operations documentation to ensure clear identification of the business issue.
• Manages coordination with the team.
• Prepares weekly maintenance and upgrading specific requirements.
• Provides support to IT analysis and development team.

Required Skills & Qualifications:

• Strong knowledge and hands-on experience with:

AIX / UNIX operating systems

Shell scripting

Oracle SQL

Java

• At least 2 years of experience in Application Support roles.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.

Job Types: Full-time, Fixed term

Contract length: 18 months

Benefits:

• Health insurance
• Life insurance

Application Question(s):

• How much is your expected salary? (Do not leave blank)
• How many years of experience do you have working as an Application Support?
• Are you willing to work 100% Onsite in Mandaluyong?

We are seeking a proactive and detail-oriented Application Support Specialist with expertise in Java to join our team. The successful candidate will be responsible for providing technical support, troubleshooting, and maintenance for business-critical applications, ensuring smooth operations and minimal downtime. This role requires someone who can work independently, collaborate effectively with cross-functional teams, and resolve issues with urgency and accuracy.

Key Responsibilities:

• Provide Level 2/3 application support for Java-based systems and related technologies.
• Perform incident analysis, troubleshooting, and root cause identification for production issues.
• Develop and execute Shell scripts for process automation and system monitoring.
• Query and manage databases using Oracle SQL for data analysis and issue resolution.
• Work on applications hosted on AIX (UNIX) platforms, ensuring high system availability and performance.
• Collaborate with development teams to escalate, track, and resolve complex issues.
• Create and maintain technical documentation, runbooks, and knowledge bases.
• Support deployment and post-release validation activities.
• Ensure compliance with SLA timelines and proactively monitor system health.
• Provide support with minimal supervision and manage priorities in a fast-paced environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 2 years of experience in application support or a similar role.
• Strong knowledge of:
• AIX (UNIX) and Shell scripting
• Oracle SQL
• Java (supporting/debugging applications)
• Knowledge of C# and .NET is a strong plus.
• Strong problem-solving, analytical, and debugging skills.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical stakeholders.
• Self-motivated, adaptable, and able to work with minimal supervision.

Preferred Skills (Nice to Have):

• Familiarity with ITIL processes (Incident, Problem, and Change Management).
• Experience working in a production support environment with critical SLAs.
• Exposure to monitoring tools and ticketing systems.

Job Types: Full-time, Fixed term

Contract length: 18 months

Pay: Up to Php50,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance

Application Question(s):

• How much is your asking salary?

Experience:

• Application Support: 1 year (Required)
• Java: 1 year (Required)

Work Location: In person

TECHNICAL OPERATIONS ENGINEER

CORE PROFILE

The technical operations engineer is tasked to monitor, maintain & support the various system & services of Maya. The engineer is expected to detect incidents & resolve incidents with the least amount of time. The engineer should be able to communicate effectively with internal & external customers. The engineer should be able to help improve the process & handling by way of automation & software development.

NATURE OF WORK

• 24x7 service & infrastructure monitoring & support
• Troubleshoot and resolve system & service fault
• Incident / Problem management, Request fulfillment & application support
• Client / partner coordination for support & troubleshooting
• Internal collaboration for analysis & troubleshooting
• System change analysis & monitoring
• Ensure maximum uptime of products and services
• Automate incident detection, handling & tasks
• Maintain & operate a backup system
• User Access Management
• Analyze & correlate data through adhoc search & query

REQUIRED QUALIFICATIONS

• Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• Experience in Linux & Windows OS Administration
• Excellent scripting skills: Perl, Bash
• Experience with Splunk search & development is an advantage
• Experience in AWS administration is an advantage
• Knowledge in ITIL v3 is an advantage
• Experience in SQL & other database language is an advantage
• Certification on the ff is an advantage: ITIL v3, PCIDSS , AWS Certified DevOps Engineer, Security+ , Six Sigma Yellow belt
• Fresh graduates are welcome to apply