195 l2 Application Support Analyst jobs in the Philippines
Application Support Analyst
Cardinal Health
Posted 11 days ago
Job Viewed
Job Description
As part of the team, this member supports all activities related to Warehouse Technology solutions -Manhattan Integration Framework and Manhattan Active WM, Mobile Applications; applications connecting end to end order flow. This also includes data prep and config, test execution, documentation, and end to end validations. Also work with ServiceNow, JIRA, GitHub, Postman, GCP, PCF, Version Control (Git/SVN) and other tools needed to complete the tasks.
**Qualifications**
+ Bachelor's degree in related field or equivalent work experience.
+ Warehouse Management Application experience, Manhattan Active or WMOS preferred.
+ Up to 2 years of experience of successful production support, testing, deployment, and validation in a corporate environment.
+ Problem Solving Skills -ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem.
+ Ability to synthesize insights from data to drive system and/or process improvements.
+ Communication Skills - Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively.
+ Business Acumen - Broad understanding of the business functions, business applications, and site-specific requirements.
+ Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders.
**Additional Preferred Qualifications:**
+ Experience with ServiceNow, Jira, GitHub, Postman
+ Familiarity with managing/solutioning applications in GCP Cloud
**_Responsibilities:_**
+ Help improve incident response times, decrease SRT duration and eliminate incident root cause.
+ Partners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptions.
+ Provide streamlined support for root cause analysis, permanent corrective actions and problem resolution.
+ Applies governance policy standards consistently with respect to SLA performance.
+ Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration.
+ Ensures 24X7 coverage for SRT support.
+ Participate in daily operational stand-up meetings with team.
+ work with SRT Coordinators, SRT Managers, Root Cause Issue team, BA, Developer and Testing team.
+ Reporting tasks at stated cadence: Daily, monthly
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
**Qualifications**
+ Bachelor's degree in related field or equivalent work experience.
+ Warehouse Management Application experience, Manhattan Active or WMOS preferred.
+ Up to 2 years of experience of successful production support, testing, deployment, and validation in a corporate environment.
+ Problem Solving Skills -ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem.
+ Ability to synthesize insights from data to drive system and/or process improvements.
+ Communication Skills - Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively.
+ Business Acumen - Broad understanding of the business functions, business applications, and site-specific requirements.
+ Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders.
**Additional Preferred Qualifications:**
+ Experience with ServiceNow, Jira, GitHub, Postman
+ Familiarity with managing/solutioning applications in GCP Cloud
**_Responsibilities:_**
+ Help improve incident response times, decrease SRT duration and eliminate incident root cause.
+ Partners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptions.
+ Provide streamlined support for root cause analysis, permanent corrective actions and problem resolution.
+ Applies governance policy standards consistently with respect to SLA performance.
+ Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration.
+ Ensures 24X7 coverage for SRT support.
+ Participate in daily operational stand-up meetings with team.
+ work with SRT Coordinators, SRT Managers, Root Cause Issue team, BA, Developer and Testing team.
+ Reporting tasks at stated cadence: Daily, monthly
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
This advertiser has chosen not to accept applicants from your region.
0
Fidelio Application Support Analyst
CAI
Posted 10 days ago
Job Viewed
Job Description
Fidelio Application Support Analyst
**Req number:**
R5922
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As the Application Support Analyst, you will be assigned in supporting and maintaining the health of shipboard and shoreside applications, with a strong emphasis on the OHC (Fidelio) Property Management System.
**Job Description**
We are looking for an **Application Support Analyst** to serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations. This position will be **full-time** and **remote.**
**What You'll Do**
+ **Application Expertise & Support**
+ Serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations
+ Provide Tier 2/3 support, troubleshooting complex issues and ensuring timely resolution
+ Collaborate with vendors and internal teams to manage escalations and system updates
+ **System Administration**
+ Provide medium to expert-level support for Windows Server 2022 and workstations
+ Perform basic Linux administration tasks
+ Monitor system performance and ensure optimal uptime and reliability
+ **Database & Analytics**
+ Utilize SQL Server for diagnostics and support, with a focus on stored procedures and relational database principles
+ Analyze incident trends and system performance to identify root causes and improvement opportunities
+ **Incident & Problem Management**
+ Apply incident management principles to manage and resolve issues efficiently
+ Use tools such as ServiceNow and/or PagerDuty for ticketing, escalation, and communication
+ **Collaboration & Communication**
+ Work closely with shipboard teams, IT, and cross-functional stakeholders to ensure alignment and support
+ Communicate clearly and effectively across technical and non-technical audiences
+ **Continuous Learning & Adaptability**
+ Stay current with emerging technologies and cruise industry trends
+ Demonstrate flexibility and a willingness to learn new systems and processes
+ **Travel & Global Support**
+ Provide support across time zones and geographies
+ Be available for occasional travel to ships or offices as needed
**What You'll Need**
**Required:**
+ Cruise line experience in a similar role is strongly preferred
+ Proven expertise in the OHC (Fidelio) Property Management System is essential
+ Strong knowledge of Windows Server 2022, workstation support, and basic Linux administration
+ Experience with SQL Server, especially stored procedures and relational database concepts
+ Familiarity with ServiceNow, PagerDuty, or similar incident management platforms
+ Excellent analytical, problem-solving, and communication skills
+ Ability to work independently and collaboratively in a fast-paced, global environment
**Preferred:**
+ ITIL certification or similar process-oriented frameworks
+ Experience supporting shipboard environments and hospitality systems
+ Multilingual communication skills are a plus
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
**Req number:**
R5922
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As the Application Support Analyst, you will be assigned in supporting and maintaining the health of shipboard and shoreside applications, with a strong emphasis on the OHC (Fidelio) Property Management System.
**Job Description**
We are looking for an **Application Support Analyst** to serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations. This position will be **full-time** and **remote.**
**What You'll Do**
+ **Application Expertise & Support**
+ Serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations
+ Provide Tier 2/3 support, troubleshooting complex issues and ensuring timely resolution
+ Collaborate with vendors and internal teams to manage escalations and system updates
+ **System Administration**
+ Provide medium to expert-level support for Windows Server 2022 and workstations
+ Perform basic Linux administration tasks
+ Monitor system performance and ensure optimal uptime and reliability
+ **Database & Analytics**
+ Utilize SQL Server for diagnostics and support, with a focus on stored procedures and relational database principles
+ Analyze incident trends and system performance to identify root causes and improvement opportunities
+ **Incident & Problem Management**
+ Apply incident management principles to manage and resolve issues efficiently
+ Use tools such as ServiceNow and/or PagerDuty for ticketing, escalation, and communication
+ **Collaboration & Communication**
+ Work closely with shipboard teams, IT, and cross-functional stakeholders to ensure alignment and support
+ Communicate clearly and effectively across technical and non-technical audiences
+ **Continuous Learning & Adaptability**
+ Stay current with emerging technologies and cruise industry trends
+ Demonstrate flexibility and a willingness to learn new systems and processes
+ **Travel & Global Support**
+ Provide support across time zones and geographies
+ Be available for occasional travel to ships or offices as needed
**What You'll Need**
**Required:**
+ Cruise line experience in a similar role is strongly preferred
+ Proven expertise in the OHC (Fidelio) Property Management System is essential
+ Strong knowledge of Windows Server 2022, workstation support, and basic Linux administration
+ Experience with SQL Server, especially stored procedures and relational database concepts
+ Familiarity with ServiceNow, PagerDuty, or similar incident management platforms
+ Excellent analytical, problem-solving, and communication skills
+ Ability to work independently and collaboratively in a fast-paced, global environment
**Preferred:**
+ ITIL certification or similar process-oriented frameworks
+ Experience supporting shipboard environments and hospitality systems
+ Multilingual communication skills are a plus
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
This advertiser has chosen not to accept applicants from your region.
1
Level 1 Application Support Analyst
Beepo
Posted 1 day ago
Job Viewed
Job Description
Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
**Application Support Analyst - Level 1**
**(ERP, CRM, B2B, Microsoft Apps and Point of sale in a retail industry)**
**Duties and Responsibilities**:
- users, roles, profiles, permissions - add, delete and changes.
- Administration and monitoring of all automated jobs in ERP, including job queue management
- Liaise with third party vendors
**Qualifications and Experience**:
- At least 3 years of relevant experience
- Hands-on experience in supporting ERP, POS and other solutions in a retail environment (Microsoft Dynamics Nav, preferred but not compulsory)
- SQL experience preferred
- Experience in resolving open and resolve cases with resolution in Jira
- Has excellent communication and interpersonal skills
- Understanding of any CRM
- Confident and able to multitask
- Excellent time management and organizational skills
- Has excellent communication and interpersonal skill
- Analytical, accountable, and sensitive to business priorities
- Strong sense of responsibility, proactive and flexible
- Retail point of sales in a retail industry would be an advantage
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
**Application Support Analyst - Level 1**
**(ERP, CRM, B2B, Microsoft Apps and Point of sale in a retail industry)**
**Duties and Responsibilities**:
- users, roles, profiles, permissions - add, delete and changes.
- Administration and monitoring of all automated jobs in ERP, including job queue management
- Liaise with third party vendors
**Qualifications and Experience**:
- At least 3 years of relevant experience
- Hands-on experience in supporting ERP, POS and other solutions in a retail environment (Microsoft Dynamics Nav, preferred but not compulsory)
- SQL experience preferred
- Experience in resolving open and resolve cases with resolution in Jira
- Has excellent communication and interpersonal skills
- Understanding of any CRM
- Confident and able to multitask
- Excellent time management and organizational skills
- Has excellent communication and interpersonal skill
- Analytical, accountable, and sensitive to business priorities
- Strong sense of responsibility, proactive and flexible
- Retail point of sales in a retail industry would be an advantage
This advertiser has chosen not to accept applicants from your region.
2
Application Support Developer
Manulife
Posted 25 days ago
Job Viewed
Job Description
_We're looking for a talented and passionate_ **_Application Support Developer (for Derivatives Operations)_** _to join our Information Systems team at MBPS._ The ideal candidate will have a strong background in software development with expertise in Java, .NET, SQL, PL/SQL, Informatica, IIS, and Azure Cloud technologies. They should have a passion for problem-solving and a drive to innovate.
_Have the skills and experience for the job? Learn more about it below!_
**Position Responsibilities:**
+ - Collaborate with cross-functional teams to design, develop, and maintain software solutions- Write clean, efficient, and maintainable code using Java, .NET, SQL, PL/SQL, Informatica and other relevant technologies- Deploy and manage applications on IIS and Azure Cloud platform- Participate in code reviews and provide constructive feedback- Troubleshoot and debug issues to ensure optimal performance and reliability- Stay up-to-date with the latest technologies and trends in software development
+ **_Amenable to work at UP Ayala Technohub (Quezon City)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)_**
**Required Qualifications:**
+ Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)
+ 3-5 years of experience in software development (front end and back end)
+ Proficiency in Java, .NET, SQL (code reading and code fixing)
+ Strong problem-solving skills and attention to detail
+ Excellent communication and collaboration skills
+ Ability to work effectively in a fast-paced environment
**Preferred Qualifications:**
+ Investments background/Investments knowledge
+ Experience with Agile methodologies
+ Previous experience working in Finance domain
+ Excellent knowledge of the derivatives and variable annuity business operations and issues, along with a strong understanding of the Company's various businesses
+ Previous experience in Incident/Change Management
+ PL/SQL, IIS, Azure Cloud Technologies
**Tools Specific Knowledge:**
+ Findur
+ CAWLA
+ APEX is a plus
+ Microsoft SQL Server Management Studio
+ Acadia
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
_Have the skills and experience for the job? Learn more about it below!_
**Position Responsibilities:**
+ - Collaborate with cross-functional teams to design, develop, and maintain software solutions- Write clean, efficient, and maintainable code using Java, .NET, SQL, PL/SQL, Informatica and other relevant technologies- Deploy and manage applications on IIS and Azure Cloud platform- Participate in code reviews and provide constructive feedback- Troubleshoot and debug issues to ensure optimal performance and reliability- Stay up-to-date with the latest technologies and trends in software development
+ **_Amenable to work at UP Ayala Technohub (Quezon City)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)_**
**Required Qualifications:**
+ Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)
+ 3-5 years of experience in software development (front end and back end)
+ Proficiency in Java, .NET, SQL (code reading and code fixing)
+ Strong problem-solving skills and attention to detail
+ Excellent communication and collaboration skills
+ Ability to work effectively in a fast-paced environment
**Preferred Qualifications:**
+ Investments background/Investments knowledge
+ Experience with Agile methodologies
+ Previous experience working in Finance domain
+ Excellent knowledge of the derivatives and variable annuity business operations and issues, along with a strong understanding of the Company's various businesses
+ Previous experience in Incident/Change Management
+ PL/SQL, IIS, Azure Cloud Technologies
**Tools Specific Knowledge:**
+ Findur
+ CAWLA
+ APEX is a plus
+ Microsoft SQL Server Management Studio
+ Acadia
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.
3
Business Application Support
Pasig, Palawan
Universal Global Business Solutions
Posted 1 day ago
Job Viewed
Job Description
**Job Specifications **(but are not limited to):
- Provide professional services using ServiceNow; using MS Teams and Jabber as the primary communication tools
- Advanced IT Technical Support and providing L2.5 level technical support services;
- Provide customers with professional technical support, including SAP, Oracle, KingDee Application, Warehouse Management System (WMS), production planning, supply chain, retail system, etc.
**Job Requirements**
- Possess a Bachelor’s degree in Information Technology, Computer Science or related discipline;
- 2-3 years of experience at one of below systems support:
a. Warehouse Management System (WMS)
b. SAP
c. Oracle
d. KingDee Application
e. Database Management
f. Forecasting
g. Supply Chain Systems
h. Retail Industry Systems
- Good communication and interpersonal skills, both written and verbal;
- Requires shifting schedule
**Mandarin and Cantonese language is a plus.**
**Benefits**:
- Additional leave
- Company Christmas gift
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
- Provide professional services using ServiceNow; using MS Teams and Jabber as the primary communication tools
- Advanced IT Technical Support and providing L2.5 level technical support services;
- Provide customers with professional technical support, including SAP, Oracle, KingDee Application, Warehouse Management System (WMS), production planning, supply chain, retail system, etc.
**Job Requirements**
- Possess a Bachelor’s degree in Information Technology, Computer Science or related discipline;
- 2-3 years of experience at one of below systems support:
a. Warehouse Management System (WMS)
b. SAP
c. Oracle
d. KingDee Application
e. Database Management
f. Forecasting
g. Supply Chain Systems
h. Retail Industry Systems
- Good communication and interpersonal skills, both written and verbal;
- Requires shifting schedule
**Mandarin and Cantonese language is a plus.**
**Benefits**:
- Additional leave
- Company Christmas gift
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
4
Application Support Associate
Taguig, National Capital Region
Bolton International
Posted 1 day ago
Job Viewed
Job Description
**SUMMARY**:
WHAT YOU WILL DO:
- Following a case from first contact through to resolution. Show ownership over every interaction and escalated cases
- Review, gather, and surface customer feedback, feature requests, and product enhancement requests.
- Utilize content in the Help Center website, to assist our customers with their questions or issues.
**WHO YOU ARE**:
- 2+ years working directly with SaaS customers on a Customer Service/Support team
- Experience with technical troubleshooting, documentation and escalation of support tickets.
- Familiarity with cloud-software-observability tools (Datadog, Splunk, Amplitude, etc.)
- Someone who has seen a dashboard and knows how to read the dashboard
- Strong written and verbal communication skills, experience communicating technical information to non-technical audiences
**Job Type**: Permanent
**Salary**: Up to Php40,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (preferred)
WHAT YOU WILL DO:
- Following a case from first contact through to resolution. Show ownership over every interaction and escalated cases
- Review, gather, and surface customer feedback, feature requests, and product enhancement requests.
- Utilize content in the Help Center website, to assist our customers with their questions or issues.
**WHO YOU ARE**:
- 2+ years working directly with SaaS customers on a Customer Service/Support team
- Experience with technical troubleshooting, documentation and escalation of support tickets.
- Familiarity with cloud-software-observability tools (Datadog, Splunk, Amplitude, etc.)
- Someone who has seen a dashboard and knows how to read the dashboard
- Strong written and verbal communication skills, experience communicating technical information to non-technical audiences
**Job Type**: Permanent
**Salary**: Up to Php40,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Application Support (Unix/SQL) - Hybrid and
Taguig, National Capital Region
Lancesoft Philippines Limited Inc.
Posted 1 day ago
Job Viewed
Job Description
Application Support (Unix/SQL)
**Project-based**: 6 months, Hybrid set-up (BGC, Taguig)
**Work Schedule**: Flexible hours, 24*7
**Skills and Qualification**:
- Experience with Unix-SQL scripting/development
- Experience with writing complex SQL queries
- Good knowledge of Data warehouse concepts/fundamentals
- Working experience on ETL tool (i.e., DataStage)
- With Azure Cloud experience
**Roles and Responsibilities**:
- Application enhancement and maintenance Conducting software analysis, programming, testing, and debugging
- Making bug fixes or minor enhancements to increase operating efficiency or adapt to new requirements
- Developing solutions to predictable problems for Business clients or formulating Business solutions
**Job Type**: Fixed term
Contract length: 6 months
Schedule:
- Flexible shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Unix-SQL scripting/development: 2 years (required)
- writing complex SQL queries: 1 year (required)
- Data warehouse concepts/fundamentals: 1 year (required)
- ETL tool (.e., DataStage): 1 year (preferred)
- Azure Cloud: 1 year (preferred)
**Project-based**: 6 months, Hybrid set-up (BGC, Taguig)
**Work Schedule**: Flexible hours, 24*7
**Skills and Qualification**:
- Experience with Unix-SQL scripting/development
- Experience with writing complex SQL queries
- Good knowledge of Data warehouse concepts/fundamentals
- Working experience on ETL tool (i.e., DataStage)
- With Azure Cloud experience
**Roles and Responsibilities**:
- Application enhancement and maintenance Conducting software analysis, programming, testing, and debugging
- Making bug fixes or minor enhancements to increase operating efficiency or adapt to new requirements
- Developing solutions to predictable problems for Business clients or formulating Business solutions
**Job Type**: Fixed term
Contract length: 6 months
Schedule:
- Flexible shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Unix-SQL scripting/development: 2 years (required)
- writing complex SQL queries: 1 year (required)
- Data warehouse concepts/fundamentals: 1 year (required)
- ETL tool (.e., DataStage): 1 year (preferred)
- Azure Cloud: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Application Support (Java) (Hybrid, Flexible Sched)
Taguig, National Capital Region
Lancesoft Philippines Limited Inc.
Posted 1 day ago
Job Viewed
Job Description
Application Support (Java)
**Project-based**: 6 months, Hybrid set-up (BGC, Taguig)
**Work Schedule**: Flexible hours, 24*7
**Skills and Qualifications**:
- Working experience with Java and java-based web apps (should be Java 8 at minimum)
- Good working experience with writing and modifying SQL queries
- Good knowledge of Microservices and Data warehouse concepts/fundamentals
- Good understanding of the use of Jenkins, GIT Good oral and written English communication skills
**Roles and Responsibilities**:
- Application enhancement and maintenance
- Conducting software analysis, programming, testing, and debugging
- Making bug fixes or minor enhancements to increase operating efficiency or adapt to new requirements
- Develop solutions to predictable problems for Business clients or formulate Business solutions
**Job Type**: Fixed term
Contract length: 6 months
**Benefits**:
- Flexible schedule
Schedule:
- Flexible shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Java and java-based web apps (should be Java 8 at minimum): 3 years (required)
- Spring Boot or Spring Framework: 1 year (required)
- writing and modifying SQL queries: 1 year (required)
- Microservices and Data warehouse concepts/fundamentals: 1 year (required)
- use of Jenkins, GIT: 1 year (required)
**Project-based**: 6 months, Hybrid set-up (BGC, Taguig)
**Work Schedule**: Flexible hours, 24*7
**Skills and Qualifications**:
- Working experience with Java and java-based web apps (should be Java 8 at minimum)
- Good working experience with writing and modifying SQL queries
- Good knowledge of Microservices and Data warehouse concepts/fundamentals
- Good understanding of the use of Jenkins, GIT Good oral and written English communication skills
**Roles and Responsibilities**:
- Application enhancement and maintenance
- Conducting software analysis, programming, testing, and debugging
- Making bug fixes or minor enhancements to increase operating efficiency or adapt to new requirements
- Develop solutions to predictable problems for Business clients or formulate Business solutions
**Job Type**: Fixed term
Contract length: 6 months
**Benefits**:
- Flexible schedule
Schedule:
- Flexible shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Java and java-based web apps (should be Java 8 at minimum): 3 years (required)
- Spring Boot or Spring Framework: 1 year (required)
- writing and modifying SQL queries: 1 year (required)
- Microservices and Data warehouse concepts/fundamentals: 1 year (required)
- use of Jenkins, GIT: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Analyst
Iloilo, Iloilo
RELX INC
Posted 26 days ago
Job Viewed
Job Description
Recommended Skills Functional Knowledge:
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Analyst - Alabang
UnitedHealth Group
Posted 19 days ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Applies functional knowledge and skills to the problem to identify root cause
+ Obtain the facts and information needed to collaboratively arrive at the optimal outcome
+ Takes responsibility and ownership for decisions, actions and results
+ Organizes work tasks based on business priorities
+ Completes work on time and keeps the right people informed
+ Takes ownership of tasks and actions while being focused on outcomes
+ Establish root cause of issues to ensure resolution
+ Identify and weigh solution options including evaluating impacts, risks, costs, & time
+ Validate resolution
+ Applies a systematic approach to confirm, identify, and resolve system issues
+ Understands and applies the protocols, procedures, processes, and techniques to prevent the unauthorized access to and protection of systems and data and complies with applicable contractual, regulatory, statutory, and company policies
+ Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcome
+ Understand technology functionality, standard operating procedures, common issues, and solutions
+ Maintain up-to-date knowledge about deployed technologies and how they affect the business
+ Empathize with end-user needs and provide technology guidance
+ Stay current on technology trends
+ Provide phone support during "All Hands on Deck" events such as high volume days and enterprise outages driving volume to our Level 1 help desk
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree or equivalent experience
+ 2+ years of experience the desktop support technology field
+ 1+ years working in a high-volume call center environment
+ Hands-on experience with ITIL processes and ITSM tools (ServiceNow, Service Manager)
+ IT Helpdesk experience, Desktop/Product Support experience
+ Direct customer service or relationship management experience
+ Proven experience contributing and aligning to a vision and translating that into practical action
+ Proven ability to be a champion for change and continuous improvement
+ Proven self-motivated and able to work with little direct supervision and drive results with disciplined follow-through
+ Proven adaptable and flexible to meet objectives and changing priorities
**Preferred Qualification:**
+ CompTIA+, Network+, and Security+ Certifications
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._
**Primary Responsibilities:**
+ Applies functional knowledge and skills to the problem to identify root cause
+ Obtain the facts and information needed to collaboratively arrive at the optimal outcome
+ Takes responsibility and ownership for decisions, actions and results
+ Organizes work tasks based on business priorities
+ Completes work on time and keeps the right people informed
+ Takes ownership of tasks and actions while being focused on outcomes
+ Establish root cause of issues to ensure resolution
+ Identify and weigh solution options including evaluating impacts, risks, costs, & time
+ Validate resolution
+ Applies a systematic approach to confirm, identify, and resolve system issues
+ Understands and applies the protocols, procedures, processes, and techniques to prevent the unauthorized access to and protection of systems and data and complies with applicable contractual, regulatory, statutory, and company policies
+ Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcome
+ Understand technology functionality, standard operating procedures, common issues, and solutions
+ Maintain up-to-date knowledge about deployed technologies and how they affect the business
+ Empathize with end-user needs and provide technology guidance
+ Stay current on technology trends
+ Provide phone support during "All Hands on Deck" events such as high volume days and enterprise outages driving volume to our Level 1 help desk
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree or equivalent experience
+ 2+ years of experience the desktop support technology field
+ 1+ years working in a high-volume call center environment
+ Hands-on experience with ITIL processes and ITSM tools (ServiceNow, Service Manager)
+ IT Helpdesk experience, Desktop/Product Support experience
+ Direct customer service or relationship management experience
+ Proven experience contributing and aligning to a vision and translating that into practical action
+ Proven ability to be a champion for change and continuous improvement
+ Proven self-motivated and able to work with little direct supervision and drive results with disciplined follow-through
+ Proven adaptable and flexible to meet objectives and changing priorities
**Preferred Qualification:**
+ CompTIA+, Network+, and Security+ Certifications
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._
This advertiser has chosen not to accept applicants from your region.
9