32 IT Support Staff jobs in Biñan

**CUSTOMER SERVICE REPRESENTATIVE**

**TECHNICAL SUPPORT REPRESENTATIVE**

Site: BGC,TAGUIG

Qualifications:
(**CUSTOMER SERVICE REPRESENTATIVE**)
- COLLEGE LEVEL must be at least 2 years in college (finished all semester) with 24 Months (2yrs) BPO Experience
- COLLEGE GRADUATE must have a 12 Months (1yrs and up) of BPO Experience
- COLLEGE UNDERGRADUATE, ASSOCIATE GRAD. must have 2yrs (24Months) of BPO Experience.
- Willing to Work on Site

(**TECHNICAL SUPPORT REPRESENTATIVE**)
- COLLEGE GRADUATE must have a 12 MONTHS T.S.R. / Help Desk in BPO Industry Experience.
- COLLEGE UNDERGRADUATE (Complete 4 Semester) must have a 24 MONTHS (2yrs) T.S.R. / Help Desk in BPO Industry Experience.
- Willing to Work on Site

Perks:

- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- Incentives

Salary range 28,000- 35,000 (still negotiable)

APPLY NOW

hiring #callcenter #hiringph #itsd #itservicedesk

**Job Types**: Full-time, Permanent

**Salary**: Php28,000.00 - Php35,000.00 per month

**Benefits**:

- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift

Supplemental Pay:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment

Application Question(s):

- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number

Company Profile:
This Healthcare Company originated in America. They are experts when it comes to Nutrition, pharmaceuticals, and diagnosis.

Position: Japanese Technical Support for Medical Devices (Willing to Work Onsite)

Industry: Pharmaceutical Company

**Salary**: Php 60,000 - Php 90,000

Location: BGC, Taguig

Schedule: Dayshift, Mid Shift

Work Set-up Work Onsite

**Benefits**:

- HMO and Life Insurance
- Sick leave, Vacation leaveDental Insurance
- Seminars and online resources about health related topic
- Fitness events
- Retirement Plans
- Recreation And Sports Activities
- Free Lunch

**Requirements**:

- Open for Japanese National, Filipino-Japanese or Filipino grew up in Japan fluent in Japanese (oral and written) with good communication skills in English
- Japanese N1-N2 Passer or Level (JLPT certificate not required
- Graduate/Undergraduate of any course (3rd year)
- With or without experience in BPO

**Responsibilities**:

- Monitor and respond quickly to incoming requests from Japanese clients or customers related to medical devices issues.
- Provide first level support in basic troubleshooting across the designated product range by analyzing customer concern and asking the appropriate questions to support the resolution.
- Documenting concern and inquiries using the appropriate guidelines and procedures

Evaluate and identify opportunities to drive process improvements that may positively impact team performance and customer experience.

Recruitment Process:
1. Initial English Interview over the phone

2. Written Assessment via Skype (Video Monitoring)

3. Video Skype interview with Team Lead and Manager

4. Verbal Assessment w/Nihongo counterpart

5. Job Offer

HOW TO APPLY:
You may contact us on our

Mobile numbers:

Landline:

Skype: live: jknetworkjobs

Viber:
+

LINE ID: j-k_jpteam

Kindly look for: Ms. Maye

Our Facebook Page:
Visit our website for more job openings:
Get hired through our company and be entitled to a Free Bilingual Hoodie!

YOUR TRUSTED MULTILINGUAL PROVIDER

J-K NETRWORK SERVICES

**Salary**: Php60,000.00 - Php90,000.00 per month

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Taguig: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- Japanese (preferred)

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support Technician working onsite in Pasay City or Quezon City Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
**What You'll Do:**
Looking for an opportunity to grow your career within IT? This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally.
You'll report to the Supervisor, Desktop Support.
**During a Typical Day, You'll**
· Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.
· Follow stepped procedures for a variety of repetitive upgrade situations.
· Perform administrative functions and inventory control as required.
· Monitor trouble tickets system and respond to all trouble reports within established goals.
· Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
· Understand and enforce policies and follow all safety rules and regulations.
· Complete assigned work orders by due date within established goals.
**What You Bring to the Role**
· Graduate of Two-year diploma or Associates degree in Computer Science, Information Technology or Engineering courses.
· Experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification.
· Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.
· Strong customer focus and positive attitude will be necessary for success.
· Must be able to work well unsupervised and as part of a cohesive team.
· Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used.
· Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
· Good communication, interpersonal and problem-solving skills, customer-friendly attitude and the ability to work in a team environment.
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Title:** _Desktop Support Technician_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _045I3_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila_

**Job Description** We Believe in Better!**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

**Learn more about Unisys and our key solution offerings**: Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
Perform administrative tasks for frontline or backend operations which may include:

- Data encoding
- Responding to customer inquiries
- Receives direction/instructions from a team lead/manager
- May be tasked to provide weekly reports pertinent to tasks assigned

LI-MG1

**You will be successful in this role if you have**:
**Requirements**:

- Typing speed and accuracy
- Basic computer operation skills
- Team player
- Good interpersonal skills
- Able to follow instructions and standard operating procedures

Qualifications:

- At least with High school Diploma
- Recent Senior high school graduates are welcome to apply
- Data Entry Skills
- Strong customer service skills

**eeo**

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

**At tHRead, our mission is to level the playing field for the other 99.51%— the underserved small and mid-size businesses that fuel our economy. These businesses face challenges disproportionate to their size and resources. That’s why we provide an intuitive, mobile, all-in-one HR and Payroll platform specifically built for small businesses and their employees.**

**The role**:
Production Support Representatives or also known as (PSRs) are the focal point of our customer care that ensures all issues and concerns are attended to and resolved.
Receive and work support tickets thru our service desk management platform related to issues and concerns of our current Thread users.

**What you'll do**:

- Provides in-depth product support to Thread clients by resolving incoming tickets.
- Resolves customer concerns raised related to operation of the Thread platform.
- Troubleshoots problems raised by Thread users and recommends corrective action.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Other related duties assigned as needed.

**What you’ll bring**:

- College Graduate with degree in Computer Science or any related field.
- Experience on working Services/SaaS/Software solutions primarily on HR space is a plus.
- MS Office/Google Docs, Internet Browsers, Zoom/Google Meet,
- Presentation skills, Ticketing tools such as ZenDesk, JIRA SM and other similar tools.
- Excellent communication skills both written and oral. Pleasing personality.

Competitive mindset or goal oriented.
- Strong analytical abilities
- Persistent and resourceful
- Excellent English written and oral communication skills; goodin
- business correspondence
- Can work with minimum supervision
- Can render overtime whenever needed

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php20,000.00 - Php23,000.00 per month

**Benefits**:

- Company events
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay

COVID-19 considerations:
We do take extra precautionary measure by giving reimbursable RT-PCR test for new hires and Health Declaration forms upon entry along with Vaccination Cards.

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**We are currently looking for amazing professionals to join our #iopexhappyatwork team. Earn free shuttle service and more!**

**Requirements**:

- **Good to excellent written and communications skills**:

- **Bachelors Degree Graduate in Information technology or relevant courses**:

- **SHS graduates with 1 year Technical support experience are welcome to apply**:

- Must be willing to work on a night/shifting schedule in BGC, Taguig

**What's in it for you?**

**Our people enjoy some amazing perks, check out a few below**:

- Competitive salary package
- Exciting employee engagement activities
- Learning sessions every week
- Fast career growth
- Free shuttle service
- Accessible location
- HMO
- OT/Holiday pay
- Leave credits
- Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off

**And most importantly, you’ll be part of a growing company with dynamic and engaging team.**

**Interested? Here are ways to reach us**:

- Send a message to ** (Yana)**:

- **Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig**

**Job Types**: Full-time, Fresh graduate

**Benefits**:

- Additional leave
- Company Christmas gift
- Company events
- Discounted lunch
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid toll fees
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- Shift system

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Are you comfortable on reporting onsite in BGC, Taguig?
- Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
- How much is your most recent and expected salary?
- Are you open to be profiled to a voice or non voice account?
- We are currently doing a 1 day hiring process for the role so if you are interested, please walk in our office from 1pm - 12mn and look for YANA. Our office is located in 12th Floor 26th street 5th avenue BGC, Taguig.
- Are you comfortable working on a shifting schedule?

**Education**:

- Senior High School (preferred)

**Experience**:

- BPO: 1 year (preferred)
- Technical support: 1 year (preferred)

About the Role

In this role, youll support our Australian and New Zealand customers with equipment-related enquiries, including repairs, service requests, movements, and escalations. Youll also assist consumers who use our vending machines by troubleshooting and resolving issues over the phone. Working closely with our Equipment Services team in Australia, your primary goal is to deliver fast, accurate support and exceptional customer service.

• Handle inbound calls and emails from customers regarding equipment issues and requests.
• Troubleshoot equipment problems and aim for first-call resolution wherever possible.
• Log and escalate repairs, movements, and other service tasks as needed.
• Assist vending machine consumers with technical or product-related concerns.
• Collaborate with the Australian team to ensure seamless, high-quality service delivery.

Qualifications:

• 12 years of customer service, helpdesk, or technical support experience.
  
• At least 3 years of total BPO experience.
• Strong communication skills and ability to resolve issues over the phone.
  
• Ability to multitask and manage high volumes of interactions with accuracy.
  
• A proactive and customer-focused mindset.
  
• Comfortable using service management or CRM tools for logging and tracking tasks.
  
• Prior experience working with Australian/New Zealand customers or cross-regional teams.

**The Position**
We are seeking for professionals who will be responsible for performing operational sourcing activities and providing category management support. If you are eager to support the Sourcing organization in an autonomous manner within assigned categories-aligned with category strategies and sourcing cards developed by Global Category Managers-then this role is for you.
**Tasks and Responsibilities:**
+ As an Operational Sourcing Support Specialist, you will be responsible for overall operational sourcing activities for Germany, working closely with Global Category Managers or Sourcing Managers, and adhering to internal and external compliance regulations.
+ Support demand management by creating and maintaining new demands in the system
+ Assist Category Managers/Sourcing Managers in conducting comprehensive supply market analysis using available methodologies
+ Create and manage the RfX process in the sourcing tool, including preparation, execution, evaluation, approval, and awarding, in line with the defined sourcing strategy and Target Operating Model
+ Execute the end-to-end RfX process, selecting the appropriate template in accordance with the sourcing strategy and framework
+ Manage the entire lifecycle of purchasing contracts-from inception to closure-in close collaboration with Category Managers/Sourcing Managers
**About Our Future Employee:**
+ You should speak English fluently (C1 level) and have a minimum of 2 years of professional experience in a sourcing-related position.Additionally, we are looking for:
+ Bachelor's degree or equivalent college qualification, preferably in Economics, Purchasing, or ProcurementGood Ariba knowledge
+ Distinct empathy, team spirit, accountability, intrapreneurship, and a high service orientation with a continuous improvement mindset
+ Customer orientation even in difficult situations and in contact with higher hierarchy levels
+ Proven problem-solving ability to manage complex and/or sensitive situations to successfully recommend, influence, and implement solutions which may require engaging different levels within the organization
+ Excellent analytical skills, strategic mindset, and capability of prioritizing
+ Ability to deliver results in a fast-paced environment
+ Excellent communication skills
+ Preferably working experience with SAP, ServiceNow, MS Office (advanced in Excel)
+ Amenable to working a night shift or a rotating schedule
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

**The Position**
We invite you to join the HR Enablement & Support team, where you will play a key role in ensuring the stability and continuous improvement of global HR processes including Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central as well as the effective management of global HR systems and tools such as SuccessFactors and ServiceNow. If you are passionate about driving operational excellence and supporting scalable HR solutions, we encourage you to apply and be part of our global impact.
**Duties & responsibilities:**
+ 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
+ Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.
+ Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
+ Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues.
+ Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.
+ Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.
+ Participate in global HR projects to represent the respective area of responsibility.
**Requirements:**
+ 2-3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).
+ Project management skills.
+ International experience from project work or day-to-day business.
+ Business fluency in English.
+ Ability to work across functions /geographies.
+ Cultural sensitivity and cultural awareness.
+ Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).
+ Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.