965 IT Support Staff jobs in Biñan

Technical Support Engineer

1. Technical Support:

• Collaborate with the sales team to provide technical support and information during the sales process.
• Respond to customer inquiries and provide data on products, installation, and maintenance procedure.

2. Needs Analysis:

• Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
• Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.

3. Product Knowledge:

• Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen and FM200.
• Stay updated on industry trends, new technologies, and competitor offerings.

4. Proposal Development:

• Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
• Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.

5. Customer Education::

• Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation. 5.

6. Customer Relationship Management:

• Build and maintain strong relationships with clients, contractors, and key decisionmakers in target markets.

Requirements:

· Bachelor's degree in Mechanical Engineering or a related field.

· Proven experience in technical sales and technical background, preferably in the electrical, mechanical, and general engineering industry.

· Excellent communication and presentation skills.

· Ability to work independently and as part of a team.

· Strong problem-solving skills and attention to detail.

· Must Know how to drive.

Got technical support experience? Get hired and jumpstart your iQorian journey with us. Be More with iQor

From customer interactions to product support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started

You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let's match

Our Customer Service Representatives or Call Center Agents are responsible for:

• Handling inbound customer service calls;

• Processing inbound sales calls;

• Taking inbound or placing outbound collections calls;

• Answering technical support inquiries via incoming calls, chat or email;

• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and

• Performing other duties as assigned.

Minimum Requirements:

• Previous six months or more call center or customer service experience is required;

• Ability to develop rapport and demonstrate a caring attitude;

• Excellent data entry and internet navigation skills;

• Clear and distinct oral and written communication skills in English;

• Must be detail oriented;

• Dynamic interpersonal and judgment skills;

• Professional demeanor and dependable work ethic;

• Ability to work in a fast-paced environment and multi-task; and

• With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Type: Full-time, Permanent

What's to love about being an #iQorian?

• Competitive Basic Pay + Non-Taxable Allowance

• HMO* + you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT Partner

• Quarterly Appraisals

• Monthly Performance Incentives

• Up to 30 Days Paid Leaves with 21 Days convertible to cash

*Terms and conditions apply.

ABOUT POWER FACTORS

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.*

Power Factors' Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company's suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

* Outside China and India

ABOUT THE ROLE

This role serves as the first point of contact for technical support, delivering exceptional service while triaging and resolving issues. Responsibilities include diagnosing complex L2/L3 network problems, documenting support interactions, and collaborating with internal teams to address recurring issues and improve products and processes.

Key Responsibilities

• Serve as the primary point of contact for all technical support inquiries, providing exceptional customer service.

• Perform initial triage and troubleshooting to quickly diagnose and resolve issues.

• Conduct in-depth network diagnostics to resolve complex L2 and L3 problems without requiring escalation to our network design team.

• Document all support interactions and resolutions meticulously in our ticketing system.

• Proactively identify recurring issues and collaborate with internal teams to improve our products and support processes.

Technical Skills & Qualifications

You will be responsible for a wide range of troubleshooting tasks, from initial checks to advanced diagnostics.

L1 Support Responsibilities

• Initial Triage: Act as the first point of contact, creating tickets, and gathering essential information from customers.

• Connectivity Checks: Verify basic network and physical connectivity. This includes checking if devices are connected according to the Port Mapping, confirming device power status, and identifying basic port status (notconnect, connected).

• Basic Configuration: Confirm device IP address, subnet mask, default gateway, and DNS/NTP server settings based on the IP mapping documentation.

• Reachability: Use basic command-line tools like ping to test device reachability.

• VPN: Confirm successful user enrollment in the 2FA platform used for VPN access.

L2 Troubleshooting & Advanced Diagnostics

• Hardware & Physical Layer (L1/L2): Conduct advanced diagnostics on the physical layer. This includes looking for CRC errors or noise in fiber optic cables, identifying faulty SFPs, and interpreting complex switch port statuses like suspended or err-disabled.

• Layer 2 Issues: Investigate and resolve issues using advanced tools and protocols. This includes:

• Checking the ARP and MAC address tables to trace devices and identify vendors.

• Using LLDP to discover neighboring devices.

• Verifying REP, LACP, and RSTP status to troubleshoot ring topology, port aggregation, and spanning tree protocol issues.

• Reviewing switch logs for L2 loops (MAC address flapping), port security events, and other errors.

• Checking stack members status and switch uptime to detect power outages.

• Layer 3 Issues: Conduct in-depth troubleshooting of network-level problems. This includes:

• Using advanced tools like Nmap to identify open ports and running services.

• Performing reachability tests across subnets with fping.

• Verifying routing paths using traceroute and identifying issues such as conflicting gateways.

• External Traffic Flows: Review existing Network Design Tickets to verify traffic flows and rule sets in case of a potential missing rule or misconfiguration.

Requirements

• A degree or diploma in a relevant field (e.g., Computer Science, IT, Network Engineering) or equivalent practical experience.

• Proven experience in a technical support or network administration role, preferably within an industrial or telecommunications environment.

• A solid understanding of the OSI model and core networking concepts.

• Hands-on experience with networking equipment (e.g., Cisco, Meraki, etc.) and command-line troubleshooting.

• Strong problem-solving skills with the ability to think critically and methodically under pressure.

Excellent written and verbal communication skills. 

LIFE @ POWER FACTORS

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry. We are a team of bold and ingenious talents driven by results. We are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

By joining the Power Factors team, you'll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ABOUT POWER FACTORS

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.*

Power Factors' Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company's suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

*Outside China and India

ABOUT THE ROLE

Power Factors seeks a Customer Technical Support for SaaS in the Global Customer Support department to complete our team. As a member of the Global Customer Support department and reporting to the Manager of Technical Support, you will play a pivotal role as an internal support escalation subject matter expert. Our technical support services provide our customers with resolving technical challenges involving multiple platform issues, data flows, networking, communication failures, and KPI calculations for customer assets. 

The Technical Support Specialist is the 1st line of support for incoming issues, requests and phone calls, This position involves prioritizing incoming requests, assigning tasks to appropriate support teams, and ensuring timely and efficient responses to customer concerns while maintaining a high level of customer In this role, you will support our customers by resolving technical challenges involving platform issues, data flows, networking, communication failures and more.

This is part of the shifting 24x7 schedule that includes weekends.

WHAT YOU WILL BE DOING

• Receive, triage, and prioritize incoming technical support calls from customers.
• Receive incoming support requests through various channels such as phone and ticketing systems. Assess and prioritize cases based on urgency, impact, and customer Service Level Agreements (SLA).
• Gather detailed information from customers to accurately identify and document issues, including relevant symptoms, error messages, and troubleshooting steps already taken. Update the client as support tickets progress and communicate issue resolution.
• Troubleshoot and diagnose data flow issues from remote sites into the Power Factors Cloud. Perform diagnostic tests to resolve straight-forward issues or escalate complex cases to appropriate support tiers or subject matter experts.
• Identify and escalate priority issues or service disruptions to appropriate personnel, such as support managers or senior support specialists, for resolution. Ensure timely resolution of escalated issues to minimize the impact on customers.
• Maintain accurate and up-to-date records of support requests, including details of the issue, troubleshooting steps taken, resolution provided, and any follow-up actions required.
• Serve as the face of Power Factors with our Customers. Strive to meet or exceed customer satisfaction targets by providing professional, empathetic, and effective support experiences. Gather customer feedback and insights for continuous improvement.
• Provide expert technical support for PowerFactors SaaS Solutions used in renewable energy applications, particularly for solar, wind, storage and hybrid sites.
• Assist clients with troubleshooting, and resolving technical issues related to SCADA system operations, data collection, and control processes.
• Troubleshoot, diagnose, SaaS-related issues in real-time, ensuring minimal downtime for clients.
• Respond to customer inquiries through various channels (phone, ticketing system) with clear, concise, and actionable solutions.
• Create and maintain detailed documentation for the resolution provided in the support ticketing system.
• Create knowledge articles of recurring issues solutions, best practices and configuration guidelines in the knowledge base system.
• Collaborate with internal teams, including engineering, product development to escalate and resolve more complex issues.
• Own Customer issue resolution and communication from start to end including engaging cross-functional teams for assistance in the background.
• Participate in weekly on-call rotation.

WHAT YOU WILL NEED TO BE SUCCESSFUL
- We believe you enjoy working in a purpose-driven organization and thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you effectively manage multiple tasks of varying complexities, work well in a fast-paced environment, and are driven by continuous learning and growth. Specifically, we are looking for someone with the following toolbox:
- Bachelor's degree in engineering (Renewable /Communication/Data Engineering preferred).
- Minimum of 3 years of experience in a technical support role. Renewable industry or operations & maintenance (O&M) preferred).
- Knowledge of CRM / Ticketing system as well as ticketing workflows

COMPETENCIES AND QUALIFICATIONS

• Software Proficiency. Proficient in using relevant software and support tools, CRM platforms like Freshdesk as well as Technical Support ticketing workflows. Familiarity with SaaS (Software as a Service) products and technologies is a plus.
• Database Knowledge. Familiar with SQL and relational databases.
• Cloud Computing. Good understanding of cloud computing platforms and databases such as Azure and AWS (Amazon Web Services).
• Computer Networking Expertise. Experience working with Linux and networking fundamentals. Good understanding of networked devices and communication protocols.
• Troubleshooting. The ability to diagnose and resolve technical issues efficiently is fundamental. This includes researching problems, following procedures, and using relevant tools.

Soft Skills

• Communication
• Empathy and Customer Focus
• Time Management and Prioritization
• Adaptability
• Team Player

LIFE @ POWER FACTORS

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry. We are a team of bold and ingenious talents driven by results. We are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

By joining the Power Factors team, you'll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Join our team as a Logistics Analyst and use your analytical skills to identify opportunities and mitigate risks in the global marketplace.

At Ivoclar, we're passionate about "Making People Smile," we're looking for a detail-oriented Logistics Analyst to join our dynamic, global team.  We believe in investing in our employees and fostering a culture of respect and integrity.

Key Responsibilities:

Executes administrative and reporting tasks to support Logistics operations at the Global Delivery Center in Ellwangen, Germany.

• Document dispatch for active shipments which involves creating invoices and export declarations, as well as extracting shipping documents such as packing list, shipping manifests, tariff lists, and customs data lists from SAP ERP and SAP EWM
• Execution of Denied Party Screening hits in MIC.
• Prepare and edit documents, spreadsheets, and reports while adhering to documentation and corporate branding standards and ensuring timely submission.
• Evaluate and track lead times with forwarders (e.g., DHL Freight, Kuehne + Nagel, UPS, DSV, and others) to assess their performance in delivering client orders.
• Order Tracking Information for Customers (creation of MS list cases)
• Conducting freight cost verification using Vendor Invoice Management (VIM) before the due date to ensure accuracy and compliance.
• Coordinate with various stakeholders and track progress of open invoices
• Collaborate with onshore counterparts to ensure operational efficiency.
• Perform other administrative duties related to Shipment Processing, Transport Management, and Export Control.
• Participate in or champion Continuous/Continual Service Improvement initiatives.

What You'll Bring:

• Minimum of 2 years' experience in the logistics industry (BPO environment preferred)
• Completed bachelor's degree in business management or related field.
• Experienced in using SAP and MIC preferred (not required)
• Good communication and interpersonal skills, with experience interacting with diverse customers.
• Proficient in Excel, with knowledge of Power Query and Power BI.
• Good command of written and spoken English.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• Flexibility and willingness to work in various shifts to support our global customer base.

What We Provide:

• TRAINING: You will work with various members of our team locally and onshore to ensure you are set up for success.
• SUPPORT: A close-knit coaching and mentoring system to help you ease into the company and your role with confidence.
• COMP & BEN: Ivoclar believes in compensating employees fairly for their skills and experience and has designed the total rewards package for long-term relationships.
• TOOLS: Everything you need to help you do your work will be provided.
• WORKING ENVIRONMENT: Ivoclar prides itself on being a family-owned company with strong values so everyone we bring in becomes part of that global family.

Duties and Responsibilities :

• Greet and seat guests, providing a welcoming atmosphere;
• Assist servers in delivering food and beverages to tables;
• Clear and clean tables promptly after guests depart;
• Ensure that guests have everything they need; and
• And other tasks may be assigned by the Store Head.

Qualifications :

• Previous experience in a restaurant or food service environment is a plus;
• Can work in rotating schedules and during weekends;
• Strong communication and interpersonal skills;
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously;
• Basic knowledge of food safety and hygiene practices;
• Goal-oriented; and
• Open for fresh graduates.

REQUIREMENTS:

College Graduate at least 4 years course.

Must be Computer Literate.

Fast learner, easy to get along with and Hardworking.

SUMMARY JOB DESCRIPTION:

Received PR from Sales Department- have it encoded on the monitoring.

Sending of daily output monitoring to Sales Dept. Assist Superior on the need data.

Coordinate with Cutter as well as Sewers regarding sewing items.

Prepares transmittal for all finished goods.

Coordinate with the warehouse personnel regarding issuance of fabric.

Job Type: Full-time

Benefits:

• Health insurance
• Paid training
• Transportation service provided

Work Location: In person

Customer Care Representative

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.

Key Responsibilities

• Welcome and assist patients at the front desk
• Verify patient details and HMO coverage
• Record vital signs and prepare patients for consultation
• Perform ECGs and endorse results to the physician
• Assist with scheduling, inquiries, and documentation
• Submit daily reports and maintain clinic supplies
• Support doctors during consultations and patient care
• Address patient feedback and follow clinic protocols

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred)
• Basic First Aid certification is an advantage
• Experience in clinic operations is preferred
• Strong communication and customer service skills
• Computer literate, detail-oriented, and able to multitask
• Willing to work on rotational shifts (5 days a week, with varying rest days)

Benefits

• Up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage
• Life Insurance
• Convertible Leave Credits

Application Process

Interested applicants must complete this form:

Note: Applications without the form may not be considered. If you have already submitted previously, there is no need to reapply.

Join us and be part of a team that makes a difference in everyday healthcare.

Customer Care Representative

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.

Key Responsibilities

• Welcome and assist patients at the front desk
• Verify patient details and HMO coverage
• Record vital signs and prepare patients for consultation
• Perform ECGs and endorse results to the physician
• Assist with scheduling, inquiries, and documentation
• Submit daily reports and maintain clinic supplies
• Support doctors during consultations and patient care
• Address patient feedback and follow clinic protocols

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred)
• Basic First Aid certification is an advantage
• Experience in clinic operations is preferred
• Strong communication and customer service skills
• Computer literate, detail-oriented, and able to multitask
• Willing to work on rotational shifts (5 days a week, with varying rest days)

Benefits

• Up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage
• Life Insurance
• Convertible Leave Credits

Application Process

Interested applicants must complete this form:

Note: Applications without the form may not be considered. If you have already submitted previously, there is no need to reapply.

Join us and be part of a team that makes a difference in everyday healthcare.

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance

Work Location: In person