39 IT Support Staff jobs in Biñan
Technical Support Specialist
Taguig, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer** is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support
- Open for Project based employment (1yr renewable contract)
- Flexible in terms of working schedule (morning, mid and night shift)
- Willing to render OT during weekend/restday if needed
- Must be willing to work in Quezon City
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in Taguig, City?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support
- Open for Project based employment (1yr renewable contract)
- Flexible in terms of working schedule (morning, mid and night shift)
- Willing to render OT during weekend/restday if needed
- Must be willing to work in Quezon City
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in Taguig, City?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
0
Technical Support - Alabang
Muntinlupa, National Capital Region
NTT Philippines Digital Business Solutions Inc.
Posted today
Job Viewed
Job Description
1st level Support, keep users informed about their incidents status at agreed intervals
- Represent the first stage of Incidents providing basic troubleshooting within the boundaries of the level 1 service catalogue
- 1st level support in network troubleshooting skills including LAN, WAN and VPN Access.
- 1st level support in Microsoft Office Suit, including Office 365
Basic Qualifications:
- Bachelor's Degree of any IT or Computer course
- With 6 months to 1 year Technical/Onsite Support experience
- Must have experience in ticketing system
- Good communication skills both written and verbal
- Knowledgeable with Basic Troubleshooting
- Amenable to work onsite, specifically in Northgate Alabang
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (required)
- Represent the first stage of Incidents providing basic troubleshooting within the boundaries of the level 1 service catalogue
- 1st level support in network troubleshooting skills including LAN, WAN and VPN Access.
- 1st level support in Microsoft Office Suit, including Office 365
Basic Qualifications:
- Bachelor's Degree of any IT or Computer course
- With 6 months to 1 year Technical/Onsite Support experience
- Must have experience in ticketing system
- Good communication skills both written and verbal
- Knowledgeable with Basic Troubleshooting
- Amenable to work onsite, specifically in Northgate Alabang
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Muntinlupa City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
1
Technical Customer Support
Taguig, National Capital Region
Transnational E-Business Solutions, Inc
Posted today
Job Viewed
Job Description
**Responsibilities**:
Provide quick, concise, and empathetic support to our client and user base through multiple
technical implementation to
Provide quick, concise, and empathetic support to our client and user base through multiple
technical implementation to
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Representative (Permanent Work
Taguig, National Capital Region
Diversify Offshore Staffing Solutions
Posted today
Job Viewed
Job Description
The Technical Support is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.
**GENERAL RESPONSIBILITIES**:
- Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
- Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up
- Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
- Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence
**POSITION REQUIREMENTS**:
- Amenable to take in inbound call to resolve technical support/customer service complaints
- Previous Telco/Broadband customer/client support experience is required
- Experience in Customer Service/Technical Service is required
- Excellent English communication skills (both oral and written)
- Self-motivated person with high learning aptitude, resourcefulness and demonstrating initiative
- May receive training to become a multi-skilled support agent
**Salary**: Php30,000.00 - Php35,000.00 per month
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
**GENERAL RESPONSIBILITIES**:
- Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
- Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the correct teams for the required action and follow-up
- Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
- Collect and channel feedback on customer issues, processes and service enhancement to Management as an ongoing process for striving towards service excellence
**POSITION REQUIREMENTS**:
- Amenable to take in inbound call to resolve technical support/customer service complaints
- Previous Telco/Broadband customer/client support experience is required
- Experience in Customer Service/Technical Service is required
- Excellent English communication skills (both oral and written)
- Self-motivated person with high learning aptitude, resourcefulness and demonstrating initiative
- May receive training to become a multi-skilled support agent
**Salary**: Php30,000.00 - Php35,000.00 per month
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
3
IT Support
Taguig, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer** is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support
- Open for Project based employment (1yr renewable contract)
- Flexible in terms of working schedule (morning, mid and night shift)
- Willing to render OT during weekend/restday if needed
- Must be willing to work in Taguig, City
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in Taguig City?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support
- Open for Project based employment (1yr renewable contract)
- Flexible in terms of working schedule (morning, mid and night shift)
- Willing to render OT during weekend/restday if needed
- Must be willing to work in Taguig, City
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in Taguig City?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Desktop Support
Taguig, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer** is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support
- Open for Project based employment (1yr renewable contract)
- Flexible in terms of working schedule (morning, mid and night shift)
- Willing to render OT during weekend/restday if needed
- Must be willing to work in Taguig, City
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in Taguig City?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support
- Open for Project based employment (1yr renewable contract)
- Flexible in terms of working schedule (morning, mid and night shift)
- Willing to render OT during weekend/restday if needed
- Must be willing to work in Taguig, City
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in Taguig City?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Application Support
Cabuyao, Laguna
Action Labs I.T. Services Phils. Corp
Posted today
Job Viewed
Job Description
May hold entry-level certification(s) in work field
- Provides Support for Applications currently used by Nexperia. (Local and Global Applications)
- Provide Applications support and guidance on features, functions, and use of products and versions.
- Incident and Service Request fulfillment by ensuring the approved process is completed or dispatching to Customer’s service provider to complete the process.
- Performs other duties that maybe assigned by Immediate Supervisor from time to time.
Job Requirements:
- Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- At least 1 yr experience of Application Support
- Can start ASAP
- Can work onsite (Cabuyao, Laguna)
- Preferably living in Cabuyao or nearby areas
**Benefits**:
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cabuyao, Laguna: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you currently working? Answer "YES" or "NO"
- If you'll be hired, when can you start?
**Experience**:
- Application Support: 1 year (preferred)
- Provides Support for Applications currently used by Nexperia. (Local and Global Applications)
- Provide Applications support and guidance on features, functions, and use of products and versions.
- Incident and Service Request fulfillment by ensuring the approved process is completed or dispatching to Customer’s service provider to complete the process.
- Performs other duties that maybe assigned by Immediate Supervisor from time to time.
Job Requirements:
- Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- At least 1 yr experience of Application Support
- Can start ASAP
- Can work onsite (Cabuyao, Laguna)
- Preferably living in Cabuyao or nearby areas
**Benefits**:
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cabuyao, Laguna: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you currently working? Answer "YES" or "NO"
- If you'll be hired, when can you start?
**Experience**:
- Application Support: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest It support staff Jobs in Biñan !
6
IT Support
Taguig, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer**
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Taguig City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Taguig City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
7
Desktop Support
Taguig, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer**
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Taguig City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Taguig City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Analyst - Taguig City, Ncr
Taguig, National Capital Region
Optum
Posted today
Job Viewed
Job Description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing **your life's best work.(sm)**
**Primary Responsibilities**:
- Answer and resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365
- Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal
- Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers
- Demonstrate a highly developed sense of integrity and commitment to customer satisfaction
- Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool
- Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems
- Escalate high priority, high impact issues to the internal support teams
- Adhere to a strongly regimented schedule (start/end times, lunches, breaks, non-production time, etc.)
- Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time
- Anticipates customer needs and proactively identifies solutions
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
**Primary Responsibilities**:
- Answer and resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365
- Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal
- Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers
- Demonstrate a highly developed sense of integrity and commitment to customer satisfaction
- Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool
- Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems
- Escalate high priority, high impact issues to the internal support teams
- Adhere to a strongly regimented schedule (start/end times, lunches, breaks, non-production time, etc.)
- Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time
- Anticipates customer needs and proactively identifies solutions
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
This advertiser has chosen not to accept applicants from your region.
9