77 IT Support Positions jobs in Pasay

Job Title: Chat Support (Gaming Account)

Work Setup: Work Onsite in Pasay

Qualifications:

• Minimum 1 year of customer support experience, with at least 1 year in gaming-related support (email/chat for mobile apps preferred).
• Strong written English communication skills with excellent grammar and tone awareness.
• Empathetic, player-first mindset with the ability to handle frustrated users professionally.

Requirements:

• Familiarity with gaming culture and multiple genres (e.g., RPGs/MMORPGs, FPS, MOBA, Simulation, Casual Mobile Games)
• Background or familiarity with gaming across multiple genres, such as: RPGs/MMORPGs (e.g., World of Warcraft, Final Fantasy, Genshin Impact) FPS/TPS (e.g., Call of Duty, Valorant, Apex Legends) MOBA (e.g., League of Legends, DOTA 2, Mobile Legends) Simulation/Strategy (e.g., The Sims, Civilization, Clash of Clans) Survival/Adventure (e.g., Minecraft, Rust, Zelda, Baldur's Gate)
• Experience with ticketing systems (e.g., Zendesk, Freshdesk, Helpshift) preferred.
• Tech-savvy and comfortable using multiple tools and systems simultaneously.
• Willing to work onsite with a rotating schedule, including weekends and holidays.
• Quick learner with strong product knowledge retention.
• Strong time management and task prioritization skills.
• Ability to work well under pressure and think on your feet.

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Qualifications

• Is an IT graduate or Industrial Engineering or any related course
• With good scholastic records
• Has at least 4 years' experience as Application Support
• SAP knowledge is a plus; Must have SAP Materials Management knowledge
• Aside from SAP, candidate needs to have experience in supporting other Applications
• Candidate needs to identify what are the issues or tickets they are handling
• Candidate needs to have experience in Ticketing Systems
• Knowledgeable in the documentation (e.g., process flow, UAT, user's manuals, etc.)
• Payments system knowledge is a plus
• Willing to work onsite (currently on a hybrid setup)
• Multi-tasker
• Can work under pressure
• Can work overtime or after office hours
• Has very good communication skills
• Has very good analytical skills
• Is proactive, resourceful, fast learner

Job Description

• Facilitates seamless integration between the Back Office applications and the business lines
• Sees that production issues are responded to in a timely manner
• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.
• Provides assistance to frontline tasks when the need arises.
• Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.
• Maintains and updates technical documents and procedures.
• Keeps track of business operations documentation to ensure clear identification of the business issue.
• Manages coordination with the team.
• Prepares weekly maintenance and upgrading specific requirements.
• Provides support to IT analysis and development team.

We are looking for an experienced Sales Support who are responsible in supporting day-to-day coordination in Sales team. This role will do back-office support, a sales hunter and ensuring that the sales operations end to end process runs smoothly.

Responsibilities:

• Check Tariff or/and coordinate with Local pricing/procurement/Overseas offices/agents to obtain relevant rates.
• Preparation of quotations based on the instructions given by the sales and timely submission to sales/ customers.
• Follow up on quotation with Customer (existing Customer) or Sales (new Customer) to get indication or feedback and working in Ticketing System.
• Provide the pricing/ procurement team with detailed feedback from customers.
• Prepare Job Instruction Form/ Customer SOP and cost summary, and handover to operations.
• Assist Sales or coordinate with Operation staff to update customers' reports if required.
• Handle escalation from Operations for differences on actual overseas invoices vs cost summary.
• Handle escalation from Operations on Commercial items covered on the Quotation.
• Use of software solutions such as Ticketing System as well as Tariff / Rate Tools.
• Ad hoc task assigned

Qualifications:

• Bachelor's degree in business, Logistics, Supply Chain Management, or related field (or equivalent work experience)

• Must have 3 years' experience in freight forwarding sales support, including air and ocean freight operations, customs procedures, and international shipping documentation

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM systems or freight management software
• Excellent attention to detail.
• Strong communication skills, both verbal and written.
• Ability to manage workloads effectively and meet deadlines.
• Good team player.
• Possess a positive customer-oriented mind set.

Discover your 100% YOU with MicroSourcing
Position:
Team Support (Inbound)

Location:
Three-Ecom MOA, Pasay City

Work setup & shift:
Hyrid | Shifting Schedule

Why join MicroSourcing?
You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As a Team Support (Inbound), You Will
Support Camp Australia staff members, candidates, and referees with their concerns with, but not limited to rosters, employment, and applications.

 Ensure child safety by maintaining consistency and compliance in every service

Responding to inbound phone calls from Camp Australia Staff members, candidates, and referees

esponding to emails from Camp Australia Staff members, candidates, and referees

Responsible Processes
taffing

• Filling vacant shifts
• Adding Shifts
• Cancel Shifts
• Coordinator Cancellations
• Replacing Team Members
• Changing Rostered hours
• Non-arrival for shift
• Resignations
• Managing Excess Labour
• Linking New Hires

ecruitment

• General Inquiries
• After hours reference checks

ecords

• Staff qualifications
• Upload documents

eneral payroll queries

erform ad-hoc tasks or other reasonable duties assigned in support of the business

What You Need
Non-negotiables

• Strong written and verbal communication skills. Business English Proficiency required
• Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
• A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
• Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

Preferred skills/expertise

• Clear and articulate verbal and written English communication skills.
• Very good level of computer literacy
• Experience in front of house contact centre setup and so as back-office admin work preferred.
• Showcasing or is possessing a positive attitude

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

• Terms & conditions apply

Job Title: Chat Support (Ecommerce)

Job Type: Full-time

Location: Pasay City

Overview

We are seeking a detail-oriented and proactive Customer Service Representative to join our on-site e-commerce support team in Pasay. You will be the first point of contact for customers via chat and email, helping to resolve inquiries, process orders, and ensure a smooth online shopping experience.

Key Responsibilities

Respond promptly to customer inquiries via chat and email regarding orders, payments, returns, and product questions. Resolve customer complaints or issues with professionalism, empathy, and efficiency. Update and maintain customer information in internal systems. Process returns, refunds, cancellations, and order modifications accurately. Collaborate with warehouse, logistics, and operations teams to ensure timely fulfillment and delivery. Maintain high customer satisfaction and contribute to improving support processes. Monitor chat and email queues to meet daily service targets.

Qualifications

• At least 1 year of experience in non-voice customer support, preferably in e-commerce.
• Strong written communication and typing skills.
• Familiarity with e-commerce platforms and online order management.
• Ability to multitask, prioritize, and handle high-volume inquiries.
• Problem-solving mindset and attention to detail.
• Willingness to work onsite in Pasay and adhere to assigned shifts.

Preferred Skills:

• Experience with platforms like Shopify, Lazada, Shopee, TikTok Shop, or similar.
• Basic knowledge of Adobe Photoshop or Canva for product inquiries is a plus.

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

What You Can Expect :

• Input all costs into system for: Shipping Lines including all Freight and Local Charges, Co-loaders including all Freight and Local Charges, Breakbulk agents and Cartage Companies
• Attach all relevant rates cards in the Australian shared Drive
• Monitor notices from suppliers and update rates in system
• Advise relevant staff of changes to rates
• Monitor rates for validity and escalate to Manager 1 week prior to expiry
• Highlight recurring issues on rates and validity and escalate to Manager.
• Additional duties as requested by Senior Management

What You Bring:

• Minimum of 2 years of experience in a similar role
• Air and sea freight knowledge
• Knowledge and understanding of current legislation/regulations and best practice in area(s) of responsibility
• Possess a high level of customer service and problem-solving skills
• Excellent attention to detail and data entry skills
• Well-developed oral and written communication skills
• Ability to self-manage and remain calm during periods of demanding workloads
• Ability to establish effective working relationships in an open and approachable manner.
• Computer literate with strong understanding of required operational/accounting systems

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Interact with customers via online chat platforms, addressing their inquiries and delivering prompt, accurate information.
• Refer unresolved concerns to the relevant department or supervisor, following company guidelines.
• Keep current with company products, services, policies, and procedures to ensure precise customer assistance.
• Stay updated on industry developments, best practices, and new technologies in customer service and chat support.
• Take part in team meetings, training programs, and performance reviews.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Free parking
• On-site parking
• Paid training
• Pay raise

Work Location: In person

Job Description

• Facilitates seamless integration between the Back Office applications and the business lines

• Sees that production issues are responded to in a timely manner

• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.

• Provides assistance to frontline tasks when the need arises.

• Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.

• Maintains and updates technical documents and procedures.

• Keeps track of business operations documentation to ensure clear identification of the business issue.

• Manages coordination with the team.

• Prepares weekly maintenance and upgrading specific requirements.

• Provides support to IT analysis and development team.

Qualifications

• Is an IT graduate or Industrial Engineering or any related course

• With good scholastic records

• Has at least 4 years' experience as Application Support

• Is proactive, resourceful, fast learner

• Willing to work onsite (currently, we are on hybrid setup)

• Can work under pressure

• Multi-tasker

• Can work overtime or after office hours - Is healthy – no depression or anxiety, fit to work, physically fit

• Knowledgeable in the documentation (e.g., process flow, UAT, user's manuals, etc.)

• Has very good communication skills

• Has very good analytical skills

• SAP knowledge is a plus.

• Payments system knowledge is a plus.

TECHNICAL SUPPORT AGENT

• Work Address: MOA, Pasay
• Work Set-up: Hybrid (1-2x a month RTO)
• Work Schedule: Night Shift (starts at 9pm)

DUTIES and RESPONSIBILITIES:

• Delight customers by providing timely, expert advice

• Act as the first level of support for questions, issues, and common tasks

• Prioritize cases and respond to inquiries with speed and precision

• Use written and verbal communication to resolve complex, technical issues

• Support the overall objective of Medallia

• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions

and/or tasks within the capability and

• pay grade of the Technical Support Agent as may be assigned.

QUALIFICATIONS:

• Must have a Bachelor's Degree

• Must have at least 1 year of experience in customer-focused, support environment

• Must have experience in providing support via email and phone

• Must have experience in troubleshooting SaaS applications

• Must have experience with JavaScript, HTML, and XML

• Experience with Service Cloud knowledge a plus

BENEFITS OFFERED:

• VL/SL credits

• Certified Great Place to Work

• Hybrid Work Set-up

• Equipment is provided (Laptop/Desktop)

• HMO coverage (2 dependents)

• Work-life Balance

• Telecommunication Allowance for Team Leaders and Up

Job Type: Full-time

Application Question(s):

• Years of experience in customer-focused support role:
• Years of experience in providing support via email and phone:
• Years of experience in troubleshooting SaaS applications:
• Years of experience with JavaScript, HTML, and XML:
• Years of experience in and Service Cloud:
• Are you okay with the set-up and location:
• Previous/Current Salary:
• Expected Salary:
• Reason for leaving:
• Notice period:

Work Location: In person