22 IT Support Manager jobs in Pasay

JOB SUMMARY:

Provide overall technical support to Operations and Business Development Team, Ensure 24/7 reliability of equipment and its system with proper preventive maintenance program including renewal of its regulatory permits. Ensure Basic Life and Safety are in place across all managed properties: Provide 24/7 assistance for equipment or system troubleshooting or repair until the property is back to normal operation.

JOB DESCRIPTION:

1. Conduct twice a year comprehensive audit in all managed properties.
2. Ensure closure of Critical/Major/Minor Audit Findings.
3. Ensure Engagement of Preventive Maintenance Program in all Equipment and System with Service Contracts in all manage properties.
4. Ensure Renewal of Regulatory Permits of Equipment and its System.
5. Introduce Preventive Maintenance Cost and Maintenance Cost with duration for budgetary purposes.
6. Introduce Energy Conservation Programs like LED replacement in all managed properties.
7. Provide assistance in special projects needed for managed properties.
8. All other related duties and tasks which may be assigned from time to time.

JOB QUALIFICATIONS:

1. License Mechanical, Electrical, Civil Engineer or Architect
2. At least 5 to 7 years working experience in related field
3. Experience in Customer Service related is an advantage
4. Knowledgeable in Philippine Code Based Requirements
5. MS Office Proficient(MS Excel, PowerPoint, Word)
6. Good Interpersonal Skills
7. Keen in Details

*Job Description:
Duties & Responsibilities *

• Organize regular meetings, visits with the customers. Provide customer with information on support and services. Collect and discuss customer feedback. Monitor the support and service performance at individual customer level. Launch and pilot any required action plan.
• Collect satisfaction, needs or expectations for further use within Airbus Helicopters
• Customer satisfaction on Airbus Helicopters Support &Services interactions on previous period.
• Customer view on new Hot topics.
• Customer needs and interests, activity forecasts.
• Coordinate support disciplines & experts, in order to bring a quick and adequate solution to Customer needs in all cases;
• AH S&S performance towards the Customer (shared performance target where relevant).
• AH view on Customer current Hot topics.
• General data on Support & Services Discipline (ex. improvement initiatives)
• Services catalog key changes.
• In case of a crisis / critical issue raised by the Customer or by the Support & Services discipline :
• Set up and follow up an operational action plan to deal with Customer concerns / complaints;
• Find the right people within Airbus Helicopters Support & Services (Local or Central representatives) and drumbeat their action to ensure issues On-Time & On-Quality resolution.
• Be proactive in communication with the Customer and do not wait for the final resolution of the problem.
• Reassure the Customer by adopting a clear, simple and efficient communication mode to inform him about resolution progress.
• Integrate from Customer issues/hot topics (normally mainly linked to his CTS priorities) to the collaborative action plan (Customer + AH) and present a status on actions closure and AH progress on previous Customer concerns resolution.
• Follow procedure based on Support & Service_Operations Process :
• Review Quotation Review Sheet (QRS)
• Generation of Sales Order and Service Order.
• Request of Accounts Receivables Down Payment (ARDP)
• Manage MRO project by initiating internal meetings and providing constant updates to external customers.
• Request of final invoice upon completion of MRO Projects.
• Generate MRO Customer Dissatisfaction Survey and follow up with external customers to answer.

Personal & Interpersonal Skills

• Proactive attitude
• Pleasing personality with a very strong sales and service orientation
• Energetic, persistent and a strong will to achieve targets
• Excellent communication skills (ability to communicate on all management levels)
• Ability to deliver on time, on cost and on quality under pressure
• Ability to support the catalogue of services and respond to customers' requests, including sales campaigns & delivery management, and co- ordinate internally and externally with business partners. Establishing relevant plan, coordinating and prioritizing Airbus and customers activities to ensure the delivery of contractual commitments. Knowledge of customer business and operations and understanding of Aerospace sales contracts.

Professional Skills

• Bachelor's Degree in Business Management or equivalent
• At least 3 years related experience
• Excellent communication skills (written and oral)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

* Company: *
Airbus Helicopters Philippines Inc.

Employment Type:
Permanent

Experience Level:
Professional

Job Family:
Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

TECHNICAL SUPPORT AGENT

• Work Address: MOA, Pasay
• Work Set-up: Hybrid (1-2x a month RTO)
• Work Schedule: Night Shift (starts at 9pm)

DUTIES and RESPONSIBILITIES:

• Delight customers by providing timely, expert advice

• Act as the first level of support for questions, issues, and common tasks

• Prioritize cases and respond to inquiries with speed and precision

• Use written and verbal communication to resolve complex, technical issues

• Support the overall objective of Medallia

• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions

and/or tasks within the capability and

• pay grade of the Technical Support Agent as may be assigned.

QUALIFICATIONS:

• Must have a Bachelor's Degree

• Must have at least 1 year of experience in customer-focused, support environment

• Must have experience in providing support via email and phone

• Must have experience in troubleshooting SaaS applications

• Must have experience with JavaScript, HTML, and XML

• Experience with Service Cloud knowledge a plus

BENEFITS OFFERED:

• VL/SL credits

• Certified Great Place to Work

• Hybrid Work Set-up

• Equipment is provided (Laptop/Desktop)

• HMO coverage (2 dependents)

• Work-life Balance

• Telecommunication Allowance for Team Leaders and Up

Job Type: Full-time

Application Question(s):

• Years of experience in customer-focused support role:
• Years of experience in providing support via email and phone:
• Years of experience in troubleshooting SaaS applications:
• Years of experience with JavaScript, HTML, and XML:
• Years of experience in and Service Cloud:
• Are you okay with the set-up and location:
• Previous/Current Salary:
• Expected Salary:
• Reason for leaving:
• Notice period:

Work Location: In person

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Technical Support Agent

Company Industry: IT Company

Work Location: MOA Pasay City

Work Schedule: Night Shift (1x-2x a month RTO)

Salary: Php 30,000 - Php 40,000 gross

Work Set Up: Hybrid Setup

JOB REQUIREMENTS:

Bachelor's degree in IT, Computer Science, or related field (or equivalent work experience)

Experience in technical support, troubleshooting, or customer service preferred

Knowledge of basic networking, operating systems, and common software applications

Ability to work in shifting schedules and handle multiple tasks effectively

Troubleshoot hardware, software, and network-related issues

Ensure excellent customer service and maintain client satisfaction

RECRUITMENT PROCESS: (ONLINE)

This is Direct hiring

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

Respond to customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve customer issues and complaints efficiently.

Maintain detailed records of customer interactions.

Collaborate with team members to enhance service quality.

Meet performance metrics and contribute to team goals.

No BPO experience needed – We'll train you

Fresh grads, SHS grads, College undergrads? YOU ARE ALL WELCOME

Willing to work Onsite with a professional & supportive team

Competitive Salary package and Incentives

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay + Paid Time Off

Anniversary Bonus +

Site :

MOA Pasay – Two E-com Center: G/F, Three-Ecom Center, Seaside Blvd. corner Harbor Drive, MOA Complex

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Technical Support Agent

Company Industry: IT Company

Work Location: Pasay City

Work Schedule: Monday-Friday

Salary: Php 30,000 - Php 35,000 gross

Work Set Up: Hybrid Setup (1x-2x a month RTO)

JOB REQUIREMENTS:

• Associate Degree Holder or Bachelor's Degree Holder
• Minimum 1-3 years of experience in a customer-focused, support environment
• Has experience in providing support via email and phone
• Work experience in troubleshooting SaaS applications
• Work experience with JavaScript, HTML, and XML
• Communication Skills

RECRUITMENT PROCESS: (ONLINE)

This is Direct Hirings

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Work Location: In person

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

What is the role that we need?

Key Responsibilities

• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of the Client
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Requirements
Job Requirements and Credentials:

Essential (MUST HAVE)

Desired (Plus But Not a Requirement)

• Graduate of B.S. Computer Science or similar degree
• Minimum 1-3 years of experience in a customer-focused, support environment
• Proven track record of driving change focused on improving the customer experience
• Excellent written and verbal English required
• Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
• Experience with JavaScript, HTML, and XML a plus
• Experience with Medallia and Service Cloud knowledge a plus
• Ability to learn on the fly and prioritize conflicting tasks

WORK SET-UP:_ FULLTIME ON-SITE_

SUMMARY:

If you're passionate about being helpful, and supportive, focusing on customers, and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.

PRIMARY RESPONSIBILITIES:

• Serve as the first point of contact for customer inquiries via chat and email.
• Provide Tier 1 support: basic troubleshooting, account assistance, and guided resolutions.
• Provide Tier 2 support: advanced troubleshooting, incident investigation, and system-level diagnostics.
• Assist with API integrations by guiding customers on setup, configuration, and troubleshooting errors.
• Manage tickets through internal platforms (e.g., Zendesk, Freshdesk, JIRA, or ServiceNow), ensuring proper tagging, categorization, and timely resolution.
• Collaborate with engineering and product teams to escalate complex technical issues.
• Support e-commerce clients with order management, payment gateway issues, store integrations, and plugin functionality.
• Document technical solutions, update internal knowledge bases, and contribute to workflow improvements.
• Participate in product training and continuous learning to stay updated on system updates and API changes.

Requirements:

• 1+ year(s) of experience in B2B customer support or technical support role in global SAAS companies
• Knowledgeable in API integrations (REST, SOAP, webhooks) and troubleshooting connectivity/authentication issues.
• Experience with ticketing systems and workflow management tools (Zendesk, Freshdesk, JIRA, ServiceNow, or similar).
• Strong written and communication skills with fluent English
• Tech-savvy & interested in learning technical skills
• Excel experience is a plus
• Driven demeanor with an ability to remain calm and professional in all circumstances
• Ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Monday-Friday - 09:00-18:00

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience do you have in SaaS?
• How many years of experience do you have in B2B?
• How many years of experience do you have in Technical support representative supporting tier 2?

Experience:

• Technical Support Representative: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Application Deadline: 09/27/2025

Expected Start Date: 09/30/2025

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

• Paid training

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 1 year (Required)
• api integrations: 1 year (Required)
• customer service: 1 year (Required)
• email support: 1 year (Required)
• chat support: 1 year (Required)
• ticketing: 1 year (Required)
• workflows: 1 year (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person