5,100 IT Service Desk Associate jobs in the Philippines

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Great Passion. Great vision. Great People. Be an iOPEXian today

We are looking for awesome professionals who wants to join our # team

No BPO experience required:

• Customer Service Healthcare (Local Tagalog - Voice Account)
• Customer Service Healthcare (Local Tagalog - Non-voice Account)
• Document Specialist Healthcare (US Non-Voice Account)
• Customer Service Healthcare (US Voice Account)

Responsibilities

• Provide exceptional customer service support through various non-voice channels, such as email, chat, and web forms
• Respond to customer inquiries, complaints, and requests in a timely and efficient manner
• Assist customers with a wide range of healthcare-related tasks, including benefit verification, claims processing, and account management
• Maintain detailed records and documentation to support the customer service process

Qualifications:

• Senior High School or High school old curriculum graduates with good communications are welcome to apply
• No experience required
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to | Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service Officers (5A/5B) (Individuals with strong communication skills & good understanding of banking operations)

Responsibilities

Complex system loads (Company and Trust) plus Settlement Funding responsibilities

Managing file ownership

Providing outstanding service to clients, colleagues, partners and stakeholders (internal and external)

Effective Customer Service to drive client advocacy

Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.

Adding value to each client interaction by understanding the client needs and adapting to find the best service approach

· Manage and maintain the profiles of intermediaries; external brokers and advisers who connect the bank with customers who require finance

· Setting up access to systems required to originate business with the bank, updating profile and portfolio details and removing access as appropriate

· This role is one of the first interactions that Intermediaries will have with the bank and so influences their first impressions

· Appropriate maintenance user profiles and termination of access ensures that the bank remains compliant while creating a seamless experience for Intermediaries to do business with the bank

Qualifications we seek in you

Minimum Qualifications / Skills

· Graduate from a Recognized University

· Experience in processing roles with experience managing multiple systems

· Experience in customer service (voice) preferred

· Originations experience preferred

· Mortgage experience will be preferred

· Ability to work independently

· Ability to liaise with internal and external stakeholders

· Has demonstrated good problem-solving skills

· Computer systems competency

Preferred Qualifications/ Skills

· Able to work at a consistent pace

· High attention to detail

· Able to understand the flow on impact of processes to other teams within an organization; data quality, commissions, compliance

· Able to follow processes with multiple systems

· Able to self-learn using process documentation

· Ability to efficiently switch between process tasks

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Customer Service & Admin Support Officer ( Remote Role Supporting an Australian-Based Organisation)

About Us

Harwell Home Care, a trusted Australian provider of personalised aged care services, is committed to helping older Australians, especially our veterans, live independently, with dignity, and happier for longer in their own homes. Guided by values of autonomy, flexibility, and excellence, we deliver exceptional services with a personal touch.

The Opportunity

To support our mission, we are seeking a Customer Service and Admin Support Officer to serve as the first point of contact for our helpdesk while also providing administrative support to our growing team. This is a remote role that requires excellent English communication, professionalism, and self-management, particularly in a remote work environment. This role is ideal for someone who can work well with a team and is ready to take ownership of critical admin functions. If you're detail-oriented, proactive, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities:

• Helpdesk Support: Act as the first point of contact for all stakeholders, including clients, veterans and their families, on-ground staff, applicants, and general enquiries.
• Call Filtering & Flow Management: Manage and direct calls and enquiries to the appropriate departments, helping to streamline communication flow.
• Client Data Management: Accurately encode new client and referral information into Harwell's CRM system.
• Professional Representation: Ensure every stakeholder experiences clear, respectful, and empathetic communication, representing Harwell with professionalism.
• Administrative Support: Provide ad-hoc administrative assistance to support our Growth Team and wider operations (document preparation, data consolidation, reporting, and other tasks as required).
• Process Support: Assist in improving call handling and enquiry management processes to ensure efficiency and client satisfaction.

What We're Looking For:

• Proven experience in client services, helpdesk, or administrative support roles.
• Excellent English communication skills (written and verbal), with confidence in engaging Australian clients and staff.
• Strong organisational and data entry skills, with accuracy and attention to detail.
• Ability to manage multiple enquiries while maintaining professionalism and composure.
• Proficiency in common office tools (MS Office / Google Workspace); CRM experience is an advantage.
• Knowledge or background in the Australian aged care sector, particularly supporting veterans (DVA and VHC), is a strong advantage but not required.
• Self-motivated, proactive, and comfortable working in a remote environment.

Work Setup & Employment Details:

• Fully remote (Philippines-based)
• 40 hours per week, aligned with Australian business hours

Why Join Us?

At Harwell Home Care, your work directly contributes to the well-being of clients across Australia. Enjoy the flexibility of a remote role while supporting an Australian-based organisation committed to excellence and compassionate care.

About Your Employer

UniversalU Philippines Inc. is your employer for this role. As a Philippines-based company, UniversalU specialises in providing skilled professionals to the Australian health sector, allowing work-life balance while making a meaningful impact in the industry.

Apply Now

Ready to make a difference as part of a mission-driven team? Apply today to help Harwell Home Care lead with innovative in-home nursing services

About the Role

RH-Studio is looking for a Customer Service & Admin Associate to help with client communications, invoicing, and scheduling. This role mixes customer interaction with simple admin support—perfect for someone who's organized, service-oriented, and eager to learn.

Shift Schedule

• Mid-shift: 3:00 PM – 12:00 AM (Monday–Friday)
• Onsite only (no WFH)

Key Responsibilities

• Respond to client inquiries via WhatsApp, email, and chat using templates and scripts.
• Assist with bookings, scheduling shoots, and updating client info in HubSpot.
• Prepare and send invoices; update payment records.
• During downtime, do light lead generation/research on potential clients (brands, podcasts, influencers) and add them into our system.

What We're Looking For

• Good English communication skills (Cantonese/Mandarin a plus but not required).
• Organized and willing to learn new tools. (Simplybooks, Xero, Hubspot, etc)
• Comfortable using a computer for basic tasks (scheduling, email, CRM).
• Positive, customer-first attitude.
• Willing to work onsite in Mandaue (3 PM – 12 AM)

Bonus Skills (Nice to Have)

• Experience with invoices, billing, or simple bookkeeping.
• Familiarity with CRMs or scheduling tools.
• Customer service experience
• Interest in media, production, or creative industries.

Perks & Benefits

• Competitive pay: ₱20,000/month
• Be part of a supportive and creative Gen-Z team at RH-Studio, JDN Square, Mandaue

How to Apply?

Send your CV to - with the subject line: Application – CSR & Admin Associate

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20,000.00 per month

Benefits:

• Free parking
• On-site parking
• Promotion to permanent employee

Application Question(s):

• Do you have customer service experience?

Work Location: In person

• 1. Report to the administrative lead or office manager for daily updates, accomplishment and any issues requiring attentions.

• Manage daily administrative tasks, including:

• Customer Concern (Customer Service)

• Office repair, Cleanliness and maintenance

• Update Monitoring for Office Assets

• Monitoring Gasoline and Toll of 2 Morning truck

• Prepare Cash Advance for Gasoline and RFID request

• Monitoring Truck Maintenance Schedule of 2 Morning Truck

• Maintain Office supplies and Inventory

• Prepare confidential documents and Reports (Transmittal Form and Tracking)

Meralco billing

Veterans rent

Staff requirements

1. Assist with Special Projects and other duties as assigned by the Department as needed.

2. Assist Admin (head office) on renewing the government Permits.

3. Filing of Documents.

Job Type: Full-time

Pay: From Php19,000.00 per month

Work Location: In person

Customer Service Representative – Mandarin (Financial Account)

Site:
Rockwell

Start Date:
Sept 28 – Oct 19

Salary:
₱75,000

Role Overview:

Provide customer support for a financial account, handling inquiries and concerns from Mandarin-speaking clients with professionalism and accuracy.

Qualifications:

• Proficiency in
  Mandarin
  (B2 CEFR or higher).
• No prior CCE (Call Center Experience) required.
• Strong communication and problem-solving skills.
• Willingness to work onsite at Rockwell.

We're Hiring Mandarin-Speaking Customer Service Representatives (Financial Account)

Start Date:
Between September 28 – October 19

Industry:
Financial Services

Salary:
₱75,000/month

Openings:
4

Onsite

Location: Makati

Are you fluent in
Mandarin and English
and great at communicating with people? We're hiring
Customer Service Representatives
for a financial account — and
no previous call center experience is needed
.

Whether you're a fresh grad or looking to start a new career path, this could be the perfect opportunity for you

What We're Looking For:

Fluency in
Mandarin + English

At least
B2 CEFR
proficiency

Strong communication and people skills

Willingness to learn and deliver excellent customer service

No prior BPO or call center experience required

How to Apply:

Send your updated CV to

Use the subject line:
Mandarin CSR Application

The Customer Service & Inventory Lead is responsible for seamless on-time and in-full of customer orders, while assisting to achieve optimized distribution cost. The role will also lead the general control of inventories in the Main Distribution Center and Regional Warehouses, including but not limited to reconciling physical stocks and locations vs system stocks.

Minimum 3-5 years of customer service experience is required.

Minimum 1-2 years of inventory management experience is required.

A Bachelor's degree is required for this position.

Previous team leadership or supervisory experience is required.