0 IT Service Desk Associate jobs in the Philippines

Nityo Infotech Services Philippines Inc. is seeking a skilled and well-versed Service Desk Support professional to become part of our team in Metro Manila. In this full-time position, you will be responsible for delivering frontline IT assistance and resolving technical concerns promptly and accurately to ensure optimal customer satisfaction.

• Respond to incoming service requests via phone, email, or ticketing system

• Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices

• Provide support for Windows OS, Microsoft Office Suite, and enterprise applications

• Escalate unresolved incidents to higher-level support teams as needed

• Document all support interactions and resolutions in the ITSM platform

• Monitor system alerts and perform basic diagnostics

• Assist in user account setup, password resets, and access provisioning

• Maintain compliance with IT policies and service level agreements (SLAs)

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Qualifications

• Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline
• Excellent knowledge (oral and written) Korean language (at least B2-C1 level)
• General IT Knowledge with focus on workplace IT
• Ability of cross-functional thinking and quick problem solving skills
• Excellent communicator and team player
• Customer service and solutions-oriented person, conveying genuine willingness to help
• Ability to work under pressure
• High degree of self-motivation and learning potential
• Amenable to work on day shift; weekends off and working onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Qualifications

• Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline
• Excellent knowledge (oral and written) Korean language (at least B2-C1 level)
• General IT Knowledge with focus on workplace IT
• Ability of cross-functional thinking and quick problem solving skills
• Excellent communicator and team player
• Customer service and solutions-oriented person, conveying genuine willingness to help
• Ability to work under pressure
• High degree of self-motivation and learning potential
• Amenable to work on day shift; weekends off and working onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

• Minimum of 1 year experience as Service Desk
• Good to excellent communication skills
• Should have experience handling any ticketing tool
• Background in ITIL practices and incident management is a plus
• At least college level education
• Amenable to work in Eastwood, Quezon City on a shifting schedule.

Job Types: Full-time, Permanent

Pay: Php24, Php28,500.00 per month

Benefits:

• Paid training

Work Location: In person

• Minimum of 1 year experience in a Technical Support role
• Good to excellent communication skills

Should have experience handling any ticketing tool

• Background in ITIL practices and incident management is a plus
• At least college level education
• Amenable to work in Eastwood, Quezon City on a shifting schedule.

Job Types: Full-time, Permanent

Pay: Php24, Php28,500.00 per month

Benefits:

• Paid training

Work Location: In person

Help provide a superior approach to customer service and join our Manila Technology team as a Service Desk member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.

What role will you play?

As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.

You will provide IT support for technology-based queries across our digital platforms supporting our various businesses globally. The team operate on a 24 x 7 basis and are focused on providing an exceptional customer experience.

What you offer

• Technical knowledge of Microsoft 365 including:

• Office, 0365

• Windows 10 Pro and 11
• Active Directory

• Apple IOS/Mac and Android

• Proven experience specifically in providing desktop support to end users utilising a computerised service management ticketing system

• Superior customer service skills and solid interpersonal, written and verbal communication skills
• Diligence to adhere to security, regulatory and compliance processes.

About Technology

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions.

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Career Opportunity: Customer Service/Technical Support

Location: Mandaluyong City

For Customer Service Representative:

• College Graduate of any field
• Minimum of one (1) year call center experience in international voice account
• At least 6 months of experience in International Airline Account
• Experience with Omnichannel

For Technical Ads Support:

• At least 2 years completed in College Graduate or Associate Graduate
• At least one (1) year of experience in digital advertising

Work Arrangement: Onsite

Shift Schedule: Shifting (Morning, Mid, & Graveyard)

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person