5,484 IT Service Desk Associate jobs in the Philippines

Job Qualifications

• A graduate of associate course or Bachelor's Degree in any field.
• Proven experience in a similar role.
• Strong understanding of the retail Sales process
• Exceptional communication skills
• Professional appearance & demeanor
• Willing to start ASAP.

Job Type: Full-time

Ability to commute/relocate:

• Mandaue, Cebu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Senior High School (Preferred)

Experience:

• Merchandiser: 1 year (Preferred)

Work Location: In person

Responsibilities:

• Provide daily response and support to users via LINE OA channels;
• Respond to users in a timely manner, coordinate with multiple departments to resolve issues, and closely monitor until problems are solved;
• Conduct live-streaming sessions to announce and promote activities for users when required;
• Actively engage with and follow up on middle-level users to ensure satisfaction and retention;
• Perform other tasks as assigned by the supervisor.

Requirements:

• Bachelor's degree in any field;
• Minimum of 1–2 years of work experience, preferably with direct experience in a similar industry;
• Familiarity with user operations or customer service in live-streaming, social media, or any related platform will be an advantage;
• Strong communication, empathy, negotiation, and interpersonal skills;
• Good command of English and able to use it as a working language;
• High responsibility and accountability, with the ability to work under pressure in a fast-paced environment.

RAMP HIRING – CALL CENTER JOBS

Start Date: ASAP

Work On-site: BGC, Taguig

What We Offer:

• Salary package up to ₱25,000 + Performance Bonus
• Paid training with allowance
• Career growth opportunities

Qualifications:

• With or without BPO experience
• Must be College graduate if no BPO experience
• Must have a laptop/desktop for virtual hiring process
• Willing to work on-site

Hiring Process:

• Virtual application only
• Fast and straightforward processing

Interested? Send your updated CV now.

Limited slots available – Apply today

Job Types: Full-time, Permanent

Pay: Up to Php25,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Location:

• Taguig (Required)

Work Location: In person

Are you ready to make an impact? Join Infosys BPM as a Customer Service Specialist and jumpstart your career

Key Responsibilities:

• Responding to queries and providing assistance for questions and problems.
• Following up with customers to ensure full resolution of issues.
• Running reports to analyze common complaints and problems.
• Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions

Job Highlights:

• Competitive salary package
• HMO for employee and 2 dependents
• Performance bonus
• Career development opportunities

Qualifications

• At least 1st year completed in college no back subject
• Minimum 18 months relevant BPO work experience
• We also accept High School Graduate or Senior High School Graduate with minimum of 4 years BPO working experience
• With good communication skills
• With no issues working onsite 100% in our BGC, Taguig office
• With no issues working on night shifts, shifting schedule, weekends & holiday

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

"We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

• Respond to customer inquiries and complaints through various channels (phone, email, chat).
• Provide accurate information about products or services.
• Resolve customer issues and complaints in a professional and timely manner.
• Process orders, returns, and refunds according to company policies.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to resolve complex issues.
• Identify customer needs and provide solutions to enhance their experience.
• Stay updated on product knowledge and company policies.
• Handle high-volume customer interactions efficiently and professionally.

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to handle high-stress situations with professionalism.
• Empathetic and customer-focused attitude.
• High school diploma or equivalent; a Bachelor's degree is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.

As a Customer Service Representative, you will:

Handle customer inquiries via phone, email, or chat in a professional and efficient manner

Resolve concerns and provide accurate information to customers

Maintain customer satisfaction by delivering exceptional service

Work in a team-oriented environment with opportunities for growth and development

What We're Looking For

Excellent communication skills (verbal and written)

Strong customer focus and problem-solving abilities

Willingness to work on shifting schedules (including night shifts)

A positive attitude and eagerness to learn

Must be willing to work onsite

Customer Service - Accounting Staff

Brgy, Cagayan de Oro, 9000 Misamis Oriental

DUTIES & RESPONSIBILITIES

Customer Service

• Process orders and create sales order.
• Ensure accurate processing of invoice and other delivery documents.
• Ensure assurance of delivery to customers on the agreed schedule.
• Handle inquiries and complaints from customers thru phone/ e-mail/ walk-in or any other means of communication.
• Monitor customer accounts, open sales order and duelist.
• Prepare invoice and booklet remittance daily.
• Receive and check concessionaires' liquidation from merchandisers.
• Prepare manual invoice of monthly sales on concessionaire's account.
• Ensure accuracy and correctness of received and remitted documents.
• Monitor Customer Service Level Performance.

Accounting

• Process Sewing accounts payable
• Conducts inventory audit and performs asset inventory.
• Perform Cash (Retail, treasury) Audit
• Perform Subcon and Inhouse truck Audit.

QUALIFICATIONS:

• Graduate of any Accounting/ Finance related course
• At least 1 year minimum working experience in the related field
• Experience in a distribution set-up is an advantage.
• Proficient in MS Office applications and SAP
• Must be keen to details and have excellent written and oral skills

JOB BENEFITS

In addition to an exciting and fulfilling career, we offer the following benefits:

• Health Maintenance Organization (Medicard)
• Annual Physical Examination
• Yearly conversion of unused leave of absences
• Mid-year performance evaluation bonus yearly through GPA
• Sponsored company events and activities
• Company Uniforms
• Allowances
• Learning & Growth (Trainings)
• Health & Fitness
• Employee discounts on products

About the role

As a Customer Service Representative at Express Transport Hauling and Freight Services Inc.', you will be the face of our company, providing exceptional support and assistance to our valued clients. In this full-time position based in Las Pinas City Metro Manila, you will play a crucial role in ensuring customer satisfaction and maintaining strong client relationships.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and chat in a timely and professional manner
• Resolving customer issues and concerns promptly and effectively
• Maintaining accurate records of customer interactions and transactions
• Providing information about our products and services to assist customers
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking abilities to handle complex customer inquiries
• Previous experience in a customer service or client-facing role, preferably in the transportation or logistics industry
• A genuine passion for providing exceptional customer service and a commitment to exceed customer expectations

What we offer

• Competitive salary and benefits package
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Work-life balance initiatives, including flexible working arrangements
• Comprehensive health and wellness programs

About us

Express Transport Hauling and Freight Services Inc.' is a leading provider of transportation and logistics solutions in the Philippines. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering reliable and efficient services to our clients. Our team of dedicated professionals is committed to exceeding expectations and driving the success of our customers.

Apply now and join our team of customer service experts

We're Hiring – Customer Service / Technical Support (Remote)

All interested applicants must complete the application form here:

Join our
international customer service company
and deliver world-class support for leading
e-commerce accounts
in the
furniture, home electronics, and recall program sectors
.

What You'll Do:

• Assist customers with product inquiries, orders, and troubleshooting
• Handle returns, replacements, and recall-related concerns with professionalism
• Use CRM tools to document interactions and escalate issues when necessary
• Ensure every customer enjoys a positive support experience

Qualifications:

• Previous experience in
  customer service or technical support
  (e-commerce background preferred)
• Strong English communication skills
• Comfortable working with online platforms and CRM systems

What's in It for You:

Permanent work-from-home setup

Fixed schedule with weekends off*

Stable employment with growth opportunities

Competitive benefits and incentive schemes

Monthly salary: $435–$550 USD

Application Process:

Fill out the application form or scan the QR code to complete it

Our recruiters will carefully review your submission

Pre-qualified applicants will be contacted via MS Teams, email, or phone

Keep your lines open for
interview invitations and updates

Apply now and be part of a team that values customer satisfaction and excellence