0 IT Service Desk Associate jobs in the Philippines

Salary: PHP 50,000 per month (inclusive of PHP 3,000 de minimis benefit)

A trusted Australian plumbing services business providing fast, reliable, and professional plumbing solutions. We are looking for a proactive and customer-focused Inbound & Outbound Call Specialist to join our remote team.

In this role, you will be the first point of contact for customers, handling incoming service enquiries, scheduling jobs, and following up with outbound calls to ensure smooth service delivery.

• Minimum 2 years of experience working in an Australian based call center

• Answer inbound calls from customers, handling plumbing service requests and enquiries.
• Make outbound calls to confirm bookings, follow up on pending jobs, and provide updates to clients.
• Schedule appointments and dispatch jobs efficiently using internal systems.
• Provide excellent customer service, ensuring all interactions are professional and courteous.
• Accurately record details of customer interactions and job updates.
• Work closely with the Australian team to support daily operations.

• Previous experience in a call center, customer service, or inbound/outbound role preferred.
• Strong English communication skills (both verbal and written).
• Ability to handle high call volumes with professionalism and patience.
• Organized, reliable, and detail-oriented.
• Proficiency in using computer systems, scheduling software, or CRM tools.
• Ability to work independently.

• Monthly salary of PHP 50,000 (inclusive of PHP 3,000 de minimis benefit).
• Health care benefits after 3 months of employment.
• 25 PTOs (combination of Vacation/Sick and Emergency Leave)
• Work with a dynamic Australian business with strong growth and reputation.
• Long-term, stable role with opportunities to grow in the company.

• Operating System: Windows 10 Home/Pro at 64-bit - *Genuine

• CPU/Laptop:

• Minimum: Intel Core i3

• Recommended: Intel Core i5 8th gen and above or similar
• Memory: 8GB or more
• Anti-virus installed in the device
• Internet subscription/speed: At least 20 mbps (DSL/Fiber only)
• LTE connection only accepted as backup
• Headset w/ mic and noise cancellation feature (Recommended: Jabra or Plantronics)

How to Apply

If you are a strong communicator who enjoys helping customers and managing calls with professionalism, we'd love to hear from you.

ADEL Call Center
is an international company specializing in lead handling and sales support for furniture businesses in the U.S. We help our clients increase conversion rates and reduce costs by up to 70% thanks to our professional operators.

Responsibilities:

• Handle inbound calls, inquiries, and messages (WhatsApp, SMS, Email).
• Make warm and cold calls based on prepared scripts.
• Guide prospects to the key step — scheduling a measurement / meeting with a designer.
• Work in CRM: update lead statuses ("Hot / Cold / Missed").
• Meet KPI goals: response time within 5–15 minutes, number of meetings booked.

Requirements:

• Experience in the
  furniture industry
  (kitchens, cabinets, closets, built-ins).
• Excellent English.
• Strong phone sales and client communication skills.
• Familiarity with CRM systems and ability to learn quickly.
• Responsible, proactive, and results-driven.

What We Offer:

• Remote work from the Philippines.
• Competitive pay:
  base salary + bonuses for each booked meeting
  .
• Stable workload — up to 4 clients per operator in one time zone.
• Career growth opportunities to Team Lead / Supervisor.
• Training and scripts provided.

If you have experience in the furniture niche and know how to turn leads into booked appointments — we'd love to have you on our team

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Process Developer, Customer Care

In this role, agents are expected to

• Deliver outstanding service across phone and digital channels by understanding customer needs and resolving issues effectively.
• Manage and maintain intermediary profiles—external brokers and advisers who connect customers with the bank.

Responsibilities

• Deliver outstanding service across phone and digital channels by understanding customer needs and resolving issues effectively.
• Manage and maintain intermediary profiles—external brokers and advisers who connect customers with the bank.
• Set up and remove system access, update profile and portfolio details, and ensure compliance.
• Serve as a key point of contact, shaping the first impression intermediaries have of the bank.
• Investigate and resolve simple complaints, ensuring a smooth and compliant experience for all stakeholders.

Qualifications we seek in you

Minimum Qualifications / Skills

• Graduate from a recognized university.
• Experience in processing roles and managing multiple systems.
• Strong communication and problem-solving skills.
• Ability to work independently and collaborate with internal and external stakeholders.
• Proficiency in computer systems.

Preferred Qualifications/ Skills

• High attention to detail and ability to follow multi-system processes.
• Strong time management and adaptability.
• Understanding of how processes impact other teams (e.g., data quality, commissions, compliance).
• Ability to self-learn using process documentation and switch efficiently between tasks.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Take your first step into the BPO industry – Join our CSR team

Location: Alabang and BGC

Qualifications:

• College graduate with or without BPO experience
• College undergraduate with no back subjects - 6 months BPO experience
• Excellent communication skills
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Perks and Benefits:

• Earn up to 24K Salary package
• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Training
• We value Inclusion and Diversity

Send your application now to

You may also send your resume to Viber:

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php24,000.00 per month

Language:

• English (Required)

Work Location: In person

As a Customer Service Representative, you will:

Handle customer inquiries via phone, email, or chat in a professional and efficient manner

Resolve concerns and provide accurate information to customers

Maintain customer satisfaction by delivering exceptional service

Work in a team-oriented environment with opportunities for growth and development

What We're Looking For

Excellent communication skills (verbal and written)

Strong customer focus and problem-solving abilities

Willingness to work on shifting schedules (including night shifts)

A positive attitude and eagerness to learn

Must be willing to work onsite

Are you ready to make an impact? Join Infosys BPM as a Customer Service Specialist and jumpstart your career

Key Responsibilities:

• Responding to queries and providing assistance for questions and problems.
• Following up with customers to ensure full resolution of issues.
• Running reports to analyze common complaints and problems.
• Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions

Job Highlights:

• Competitive salary package
• HMO for employee and 2 dependents
• Performance bonus
• Career development opportunities

Qualifications

• At least 1st year completed in college no back subject
• Minimum 18 months relevant BPO work experience
• We also accept High School Graduate or Senior High School Graduate with minimum of 4 years BPO working experience
• With good communication skills
• With no issues working onsite 100% in our BGC, Taguig office
• With no issues working on night shifts, shifting schedule, weekends & holiday

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

"We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

RAMP HIRING – CALL CENTER JOBS

Start Date: ASAP

Work On-site: BGC, Taguig

What We Offer:

• Salary package up to ₱25,000 + Performance Bonus
• Paid training with allowance
• Career growth opportunities

Qualifications:

• With or without BPO experience
• Must be College graduate if no BPO experience
• Must have a laptop/desktop for virtual hiring process
• Willing to work on-site

Hiring Process:

• Virtual application only
• Fast and straightforward processing

Interested? Send your updated CV now.

Limited slots available – Apply today

Job Types: Full-time, Permanent

Pay: Up to Php25,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Location:

• Taguig (Required)

Work Location: In person

We are looking for a motivated Customer Service & Sales Representative to join our team in the jewelry and luxury items industry.

As part of our frontline team, you will not only handle customer inquiries and provide exceptional support but also play a vital role in driving sales, building long-term customer relationships, and ensuring a seamless shopping experience that reflects our brand values.

Key Responsibilities:

• Engage with customers through chat, calls, and live selling platforms
• Handle inquiries, complaints, and concerns with professionalism and care
• Promote, upsell, and cross-sell jewelry and related products during and after live selling sessions
• Follow through with customer inquiries and ensure the successful closing of sales
• Assist in order processing, tracking, and coordination with logistics
• Build strong customer relationships to encourage repeat business and loyalty
• Collaborate with the sales and marketing team to enhance overall customer experience
• Demonstrate a positive, team-oriented attitude that inspires both co-workers and customers
• Accurately maintain and grow the customer database to ensure updated records and efficient service
• Identify opportunities to improve customer service processes and actively contribute to service innovations

Qualifications:

• Willing to work on-site at our office in UP Village, Quezon City
• Previous experience as a Customer Service Representative is required; a sales background is a strong advantage
• Excellent verbal and written communication skills in English; able to communicate effectively in Tagalog/Taglish depending on the customer's preference
• Flexible schedule — may include 6 working days per week, with morning and/or afternoon shifts.
• Strong attention to detail and problem-solving skills — focused on providing real solutions, not just quick answers
• Ability to maintain a positive attitude and handle customer concerns with professionalism

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

• Employee discount
• On-site parking
• Promotion to permanent employee

Application Question(s):

• This role may require working up to 6 days per week on site, with shifts scheduled either in the morning (8:00 AM – 5:00 PM) or in the afternoon (12:00 PM – 9:00 PM). Would you be comfortable with this work schedule?
• Do you have experience handling customer inquiries and sales?

Work Location: In person

The Opportunity

iOPEX Technologies Philippines Inc. is seeking enthusiastic individuals to join our team as Non-Voice Customer Service Representatives. This is an exciting opportunity to be part of a growing company that provides exceptional customer support across various industries.

Key Responsibilities

• Provide prompt and courteous customer service through email, chat, and other non-voice channels
• Respond to customer inquiries, concerns, and requests in a timely and professional manner
• Troubleshoot and resolve customer issues effectively, while adhering to company policies and procedures
• Maintain accurate records and documentation of customer interactions
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Continuously improve customer service skills and stay up to date with product knowledge

What We're Looking For

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Adaptability and the ability to work in a fast-paced environment
• Attention to detail and a commitment to providing exceptional customer service
• No prior experience required, as full training will be provided

What We Offer

• Competitive salary and incentive-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for career growth and development
• Supportive and collaborative work environment
• Work-life balance initiatives, such as flexible scheduling and remote work options

About Us

iOPEX Technologies Philippines Inc. is a leading provider of innovative business process outsourcing solutions. With a strong focus on customer satisfaction, we have established a reputation for delivering high-quality services to a diverse range of clients. Join our team and be a part of our continued growth and success.

Apply now and take the first step towards an exciting career with iOPEX Technologies Philippines Inc.

Interested? Here are ways to reach us:

• Please make sure to send your resume to : JamieC.Vergara @ iopex. com
• Send a message to 0917 , JAMIE)

our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig