5,384 IT Service Desk Associate jobs in the Philippines

Job Responsibilities:

• Ensures the end-to-end customer experience.
• Documentation of every customer interaction.
• Resolves billing and technical concerns.
• Establish memorable customer experience by providing fast and accurate resolution to customers.
• Identifying the issue and categorizing / prioritizing the incident and service requests.

Job Qualifications:

• With at least 6 months CSR/TS experience as voice or chat
• Average computer literacy is acceptable.
• Have understanding of Basic Internet Technology for higher trainability.
• Ability to convey information and express oneself clearly orally and in written form, in a persuasive or logical manner to individuals or groups to ensure that they understand the message.
• Ability to anticipate the implications and consequence of situations and taking appropriate action to be prepared for possible contingencies.
• Good English communication skills, both written and oral
• Must be self and goal driven.

Job Type: Full-time

Work Location: In person

Kickstart Your Career with a Leading Mobility Account

We're looking for passionate Customer Service Representatives (CSR) and Technical Support Representatives (TSR) to join our team in Ortigas, Pasig.

What's in it for you?

· Competitive ₱22,000 basic salary

· ₱,500 rice allowance upon regularization

· ₱ 000 signing bonus

· Virtual hiring process for your convenience

Who We're Looking For:

· Graduate of a Bachelor's, Vocational, or Associate course in Computer Science, IT, or a related field, with at least 6 months of BPO CSR/TSR experience; OR

· College graduate of any course with at least 6 months of solid experience in an e-commerce (Sales) account in the BPO industry.

Qualifications:

· Strong knowledge in troubleshooting mobile phones, PCs, and laptops

· TSR experience in handling international accounts (Mobility/Telco account is a plus)

· Good to excellent English communication skills

· Willing to work onsite in Ortigas, Pasig

· Amenable to shifting schedules

Take the next step toward a rewarding career. Apply today and get hired from the comfort of your home

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Application Question(s):

• What motivates you to do great work?
• Do you have troubleshooting or sales experience under the BPO industry?
• Are you willing to work onsite in Ortigas, Pasig City?

Education:

• Bachelor's (Preferred)

Work Location: In person

Customer Service & Technical Support - Spanish

Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now!

Overview

We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now!

Key Responsibilities

Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.

Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.

Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.

Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.

Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.

Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.

Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.

Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.

Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.

Continuously improve personal performance through feedback and training opportunities.

Qualifications

Excellent Spanish communication skills, both verbal and written, with a customer-centric approach

Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.

Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.

In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.

Ability to handle escalated issues, manage conflict, and provide effective resolutions in a calm and professional manner.

Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.

Strong problem-solving abilities with a focus on delivering quick and accurate solutions.

Active listening skills, with the ability to understand customer needs and provide tailored solutions.

Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.

Ability to work under pressure and meet service level agreements while maintaining a high standard of service.

Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.

Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.

Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.

Benefits

Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row!)

Competitive salary

16 leave credits + all client-based holidays

De Minimis/ Allowances (Upon regularization)

HMO coverage + dependent

Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career.

Exposure to world-class, high-level management from local and international direct supervisors.

Job Type: Full-time

Shift Schedule: Monday - Friday, 6:00 AM - 3:00 PM Philippines time

Work Location: Fully-remote (Work-from-Home)

Join Feedwell - Sydney's Leading Fresh Food Catering Company

At Feedwell, we fuel Australia's top teams with fresh, vibrant, and nourishing food - from daily catering to large-scale events. Our clients include global brands like Google, Amazon, Louis Vuitton, and TikTok.

We're on the lookout for a customer-focused, detail-oriented representative based in the Philippines to join our expanding team. In this role, you'll be the first point of contact for our valued clients—helping them place orders, explore our catering menus, and ensuring they receive exactly what they need, every time.

What You'll Be Doing

• Answer customer calls and emails during Australian business hours
• Guide clients through our food catering options and recommend suitable menus
• Accurately place and modify orders using our internal system
• Resolve customer queries and concerns with professionalism and a positive, solutions-focused approach.
• Liaise with our operations team in Sydney to ensure smooth and timely deliveries.
• Maintain up-to-date client records while following internal processes.

Why You'll Love Working With Us

• 100% Remote – Work from the comfort of your home in the Philippines
• Day Shift Only – Enjoy a stable schedule aligned with Australian business hours
• Supportive Team Environment – Be part of a collaborative, growth-focused culture
• Your Voice Matters – We welcome ideas and encourage continuous improvement
• Government-Mandated Benefits Covered – SSS, PhilHealth, Pag-Ibig and Income Tax (upon completion of a 4-week trial period)
• HMO Coverage - Available after 3 months of successful employment.

What We're Looking For:

To be successful in this role, you will ideally have:

• Excellent spoken and written English communication skills
• At least 2 years of experience in customer services, supporting Australian accounts—either in a call center setting or remotely.
• At least 2 years of experience supporting food service-related accounts or clients, in a call center or remote work environment.
• Strong interpersonal skills and confidence in guiding customers through decisions and available options.
• The ability to remain focused, friendly, and efficient—especially during high-volume periods.
• A proactive, tech-savvy mindset and the ability to work independently with minimal supervision.
• Proficiency in Google Workspace (Gmail, Docs, Sheets, etc.)

Is This Role Right For You?

• You have 2-3 years of experience in the BPO industry and are looking to transition into a long-term work-from-home arrangement.
• You're currently working remotely on a night shift and are seeking a permanent day shift schedule.
• You already have a dedicated home office set-up, including a reliable desktop or laptop, noise-cancelling headset, and a webcam for virtual meetings.
• You have a stable internet connection with a minimum speed of 50 Mbps

This role may not align with your goal if:

• You have over 3 years of experience in the BPO industry or remote client support and are currently seeking a supervisory or leadership role.
• You're specifically looking for a non-voice, back-office, or offline-focused role.

How to Apply:

We're looking for a service-oriented professional who thrives on meaningful conversations—not just reading from a script. If you're passionate about helping people, quick to solve problems, and committed to creating memorable experiences, we'd love to hear from you

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care

Individuals with strong communication skills & good understanding of banking operations

Responsibilities

· Manage and maintain the profiles of intermediaries; external brokers and advisers who connect the bank with customers who require finance

· Setting up access to systems required to originate business with the bank, updating profile and portfolio details and removing access as appropriate

· This role is one of the first interactions that Intermediaries will have with the bank and so influences their first impressions

· Appropriate maintenance user profiles and termination of access ensures that the bank remains compliant while creating a seamless experience for Intermediaries to do business with the bank

Qualifications we seek in you·

Minimum Qualifications / Skills

· Graduate from a Recognized University

· Experience in processing roles with experience managing multiple systems

· Ability to work independently

· Ability to liaise with internal and external stakeholders

· Has demonstrated good problem-solving skills

· Computer systems competency

· Able to work at a consistent pace

· High attention to detail

· Able to understand the flow on impact of processes to other teams within an organization; data quality, commissions, compliance

· Able to follow processes with multiple systems

· Able to self-learn using process documentation

· Ability to efficiently switch between process tasks

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About the role

As a Customer Service Representative at Express Transport Hauling and Freight Services Inc.', you will be the face of our company, providing exceptional support and assistance to our valued clients. In this full-time position based in Las Pinas City Metro Manila, you will play a crucial role in ensuring customer satisfaction and maintaining strong client relationships.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and chat in a timely and professional manner
• Resolving customer issues and concerns promptly and effectively
• Maintaining accurate records of customer interactions and transactions
• Providing information about our products and services to assist customers
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking abilities to handle complex customer inquiries
• Previous experience in a customer service or client-facing role, preferably in the transportation or logistics industry
• A genuine passion for providing exceptional customer service and a commitment to exceed customer expectations

What we offer

• Competitive salary and benefits package
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Work-life balance initiatives, including flexible working arrangements
• Comprehensive health and wellness programs

About us

Express Transport Hauling and Freight Services Inc.' is a leading provider of transportation and logistics solutions in the Philippines. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering reliable and efficient services to our clients. Our team of dedicated professionals is committed to exceeding expectations and driving the success of our customers.

Apply now and join our team of customer service experts