148 IT Service Desk Analyst l1 jobs in the Philippines
Technical Support Analyst

Posted 28 days ago
Job Viewed
Job Description
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Ormoc City, Leyte**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Ormoc City, Leyte: Reliably commute or planning to relocate before starting work (required)
IT Technical Support
Posted today
Job Viewed
Job Description
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Ormoc City, Leyte**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Ormoc City, Leyte: Reliably commute or planning to relocate before starting work (required)
Technical Support Representative
Posted today
Job Viewed
Job Description
- Communicate ideas both verbal and in written form in a clear, concise and professional manner both with technical and non-technical audiences
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
**Minimum Qualifications**
**Required Skills and Experience**
- Excellent customer service skills that build high levels of customer satisfaction for external customers
- Knowledge in business analysis or implementation of software products
- Strong problem solving and analytical skills
- Organizational and time management skills required
- Self-starter with proven ability to work independently
- Has 3 to 6 months call-handling experience
- Strong skills in software configurations
- Strong troubleshooting skills
**Benefits**:
- Flextime
- Work from home
Schedule:
- 10 hour shift
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
IT Technical Support
Posted today
Job Viewed
Job Description
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Simlong, Batangas**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Batangas City, Batangas: Reliably commute or planning to relocate before starting work (required)
Technical Support Analyst
Posted today
Job Viewed
Job Description
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Simlong, Batangas**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Batangas City, Batangas: Reliably commute or planning to relocate before starting work (required)
IT Technical Support
Posted today
Job Viewed
Job Description
- Associate (2 years) or Bachelor's (4 years) Degree in Information Technology, Engineering or any related study.
- **_Fresh graduates or career shifters are encourage to apply._**:
- With 1 to 3 years experience in IT Support or other similar job. Training will be provided for new employee.
- Knowledgeable in basic troubleshooting, maintenance and repair both hardware and software.
- Knowledgeable in Printer, CCTV, Biometrics or POS have the advantage.
**Duties and Responsibilities**:
- Software and hardware maintenance. Preventive maintenance or break-fix when needed
- Installation (both hardware and software) of Printer, CCTV, POS or Biometrics.
- Migration of Windows, Account Domain, and other software needed.
- Troubleshooting of network connection and server problems.
- Conduct back-up all operational and other data needed.
- Prepare recommendation, and other reports or documentation needed included all service done.
- Perform other duties assigned by Team Lead or immediate supervisor.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php15,000.00 - Php17,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid toll fees
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
Application Question(s):
- Gender: Male or Female?
- Are you currently employed? Please type "YES" or "NO"
- Do you have own transportation? Please type "YES" or "NO"
**Experience**:
- IT assistant or similar role: 1 year (preferred)
Be The First To Know
About the latest It service desk analyst l1 Jobs in Philippines !
IT Technical Support
Posted today
Job Viewed
Job Description
- Associate (2 years) or Bachelor's (4 years) Degree in Information Technology, Engineering or any related study.
- **_Fresh graduates or career shifters are encourage to apply._**:
- With 1 to 3 years experience in IT Support or other similar job. Training will be provided for new employee.
- Knowledgeable in basic troubleshooting, maintenance and repair both hardware and software.
- Knowledgeable in Printer, CCTV, Biometrics or POS have the advantage.
**Duties and Responsibilities**:
- Software and hardware maintenance. Preventive maintenance or break-fix when needed
- Installation (both hardware and software) of Printer, CCTV, POS or Biometrics.
- Migration of Windows, Account Domain, and other software needed.
- Troubleshooting of network connection and server problems.
- Conduct back-up all operational and other data needed.
- Prepare recommendation, and other reports or documentation needed included all service done.
- Perform other duties assigned by Team Lead or immediate supervisor.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php15,000.00 - Php17,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid toll fees
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
- Monday to Friday
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
Application Question(s):
- Gender: Male or Female?
- Are you currently employed? Please type "YES" or "NO"
- Do you have own transportation? Please type "YES" or "NO"
**Experience**:
- IT assistant or similar role: 1 year (preferred)
IT Technical Support
Posted today
Job Viewed
Job Description
- Associate (2 years) or Bachelor's (4 years) Degree in Information Technology, Engineering or any related study.
- **_Fresh graduates or career shifters are encourage to apply._**:
- With 1 to 3 years experience in IT Support or other similar job. Training will be provided for new employee.
- Knowledgeable in basic troubleshooting, maintenance and repair both hardware and software.
- Knowledgeable in Printer, CCTV, Biometrics or POS have the advantage.
**Duties and Responsibilities**:
- Software and hardware maintenance. Preventive maintenance or break-fix when needed
- Installation (both hardware and software) of Printer, CCTV, POS or Biometrics.
- Migration of Windows, Account Domain, and other software needed.
- Troubleshooting of network connection and server problems.
- Conduct back-up all operational and other data needed.
- Prepare recommendation, and other reports or documentation needed included all service done.
- Perform other duties assigned by Team Lead or immediate supervisor.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php15,000.00 - Php17,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid toll fees
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
Application Question(s):
- Gender: Male or Female?
- Are you currently employed? Please type "YES" or "NO"
- Do you have own transportation? Please type "YES" or "NO"
**Experience**:
- IT assistant or similar role: 1 year (preferred)
Technical Support Analyst
Posted today
Job Viewed
Job Description
- **At least 1 year of experience in a call center environment or equivalent**:
- **6 months-1 year of experience in Workstation support (preferably in a Service Desk) with experience supporting from a level 1 to 2 perspective**:
- **Knowledge and experience with end-user devices and computer peripherals troubleshooting (input device like mouse and keyboard, output devices like monitors and projectors, docking stations, printers etc.)**:
- **Experience with Service Ticketing/Tracking Systems (ServiceNow preferred)**:
- **Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred).**:
- **Knowledge and experience with Terminal Emulators such as Putty, MobaXterm and others**:
- **Experience with Knowledge Management systems (e.g., Universal Knowledge Suite, ServiceNow, etc.)**:
- **Amenable to work in Alabang, Muntinlupa City. Nightshift.**
- 6 months Contract. (Subject Absorption)
- **Salary Offer: PHP 35, 000 - PHP 45,000
**Salary**: Php35,000.00 - Php45,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (required)
Application Question(s):