148 IT Service Desk Analyst l1 jobs in the Philippines
L1 Service Desk Analyst
Taguig, National Capital Region
Canon
Posted today
Job Viewed
Job Description
**About Us**
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
**About the Role**
- To provide 1st level technical support to Harbour IT Customers
- Being responsible for incident classification and incident logging
- Strong troubleshooting desktop related problems
- Incident ownership and escalation to IT Resolver groups, IMC engineers and other 3rd party vendors
- Reducing escalation to 2nd level
- Restoring services quickly to the end-user whenever possible by either providing a workaround or fixing the incident
- Ensuring customer communication and feedback on progress of the incident life-cycle
- Excellence in customer service skills and communication
**Qualifications**
- At least 2 years’ experience in technical support in an IT Support role
- ITIL Foundation Certification or working in an environment using the ITIL Framework desired
- At least one IT Certification (e.g., MCP, MCSE, MCITP, CompTIA A+ etc.) desired
- Degree or Tertiary Qualification (desirable)
**Experience and Capabilities**
- Passion for ‘Customer Service Excellence’
- Passion for IT/Computers
- Excellent knowledge of IBM Lotus Notes 8.5
- Excellent knowledge of Microsoft desktop operating systems (Windows 2000, Windows XP, Win7)
- Excellent knowledge of TCP/IP and networking
- Excellent troubleshooting skills
- Excellent verbal and written communication skills
- Excellent telephone manner
- Good interpersonal skills
- Ability to work in a team environment with a shared workload
If this sounds like you, we’d love you to apply!
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
Successful applicants will be notified of next steps.
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
**About the Role**
- To provide 1st level technical support to Harbour IT Customers
- Being responsible for incident classification and incident logging
- Strong troubleshooting desktop related problems
- Incident ownership and escalation to IT Resolver groups, IMC engineers and other 3rd party vendors
- Reducing escalation to 2nd level
- Restoring services quickly to the end-user whenever possible by either providing a workaround or fixing the incident
- Ensuring customer communication and feedback on progress of the incident life-cycle
- Excellence in customer service skills and communication
**Qualifications**
- At least 2 years’ experience in technical support in an IT Support role
- ITIL Foundation Certification or working in an environment using the ITIL Framework desired
- At least one IT Certification (e.g., MCP, MCSE, MCITP, CompTIA A+ etc.) desired
- Degree or Tertiary Qualification (desirable)
**Experience and Capabilities**
- Passion for ‘Customer Service Excellence’
- Passion for IT/Computers
- Excellent knowledge of IBM Lotus Notes 8.5
- Excellent knowledge of Microsoft desktop operating systems (Windows 2000, Windows XP, Win7)
- Excellent knowledge of TCP/IP and networking
- Excellent troubleshooting skills
- Excellent verbal and written communication skills
- Excellent telephone manner
- Good interpersonal skills
- Ability to work in a team environment with a shared workload
If this sounds like you, we’d love you to apply!
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
Successful applicants will be notified of next steps.
This advertiser has chosen not to accept applicants from your region.
0
IT Service Desk Analyst/ Help Desk
Taguig, National Capital Region
Valeros Velasco Business Solution Inc.
Posted today
Job Viewed
Job Description
Hiring for September
We are open for ITSD/ Helpdesk position
NO Assessment needed. Pass our initial and final interview and you're good to go.
This is a work on-site and we are located in Bench Tower BGC Taguig
Qualification:
- College Graduate of any course with 1 year service desk/help desk
- Knows ITIL (Ticketing Tool)
- Knowledge on networking and active directory is an advantage
**Salary**:
20k-45k plus HMO on day 1
**Salary**: Php20,000.00 - Php45,000.00 per month
**Benefits**:
- Company Christmas gift
- Discounted lunch
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Afternoon shift
- Evening shift
- Flexible shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- On call
- Overtime
- Rotational shift
- Weekends
Supplemental pay types:
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Tips
- Yearly bonus
COVID-19 considerations:
Application is done virtually, all IATF protocols are followed
Application Question(s):
- Did you finish your college degree? (4 years) If not, specify until what year you've completed college
- Where are you located?
- Do you have BPO experience?
- If you have BPO experience, for how long did you work in BPO?
- What is the account and your position?
- Are you amenable to work in BGC Taguig? (We no longer offer work-from-home set-up)
- Kindly attach/upload your updated resume in a PDF format. All indeed and non-pdf format resume will not be entertain. Thank you.
**Education**:
- Bachelor's (preferred)
We are open for ITSD/ Helpdesk position
NO Assessment needed. Pass our initial and final interview and you're good to go.
This is a work on-site and we are located in Bench Tower BGC Taguig
Qualification:
- College Graduate of any course with 1 year service desk/help desk
- Knows ITIL (Ticketing Tool)
- Knowledge on networking and active directory is an advantage
**Salary**:
20k-45k plus HMO on day 1
**Salary**: Php20,000.00 - Php45,000.00 per month
**Benefits**:
- Company Christmas gift
- Discounted lunch
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Afternoon shift
- Evening shift
- Flexible shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- On call
- Overtime
- Rotational shift
- Weekends
Supplemental pay types:
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Tips
- Yearly bonus
COVID-19 considerations:
Application is done virtually, all IATF protocols are followed
Application Question(s):
- Did you finish your college degree? (4 years) If not, specify until what year you've completed college
- Where are you located?
- Do you have BPO experience?
- If you have BPO experience, for how long did you work in BPO?
- What is the account and your position?
- Are you amenable to work in BGC Taguig? (We no longer offer work-from-home set-up)
- Kindly attach/upload your updated resume in a PDF format. All indeed and non-pdf format resume will not be entertain. Thank you.
**Education**:
- Bachelor's (preferred)
This advertiser has chosen not to accept applicants from your region.
1
IT Service Desk Analyst IT Help Desk
Manila, Metropolitan Manila
CA-RA Job Solutions Inc.
Posted today
Job Viewed
Job Description
URGENT #HIRING for **IT Service Desk** | **Help Desk** can **START ASAP**
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
*
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
*
Salary up to **35-45K**! Depends on your **IT Service Desk** | **Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk| IT Help Desk Experence
- How long is your BPO Experience
- Did you Know about ITIL | Ticketing Tools?
- Are you Amenable to Work Onsite here in BGC Taguig?
- Active Contact Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Service Desk: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
**Job Summary**:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below
**Location: BGC, Taguig**
**Perks**:
- **HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)**:
- **P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)**
**Qualifications**:
*
- College Graduate for any computer-related course (for TSR only)
- must have a 12 Months (1yr and up) of ITSD or Help Desk Experience
- Knows ITIL / Ticketing Tools
- willing to WORK ONSITE
*
Salary up to **35-45K**! Depends on your **IT Service Desk** | **Help Desk Exp.**
Send your updated resume Now
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Highest Educational Attainment
- How long is your IT Service Desk| IT Help Desk Experence
- How long is your BPO Experience
- Did you Know about ITIL | Ticketing Tools?
- Are you Amenable to Work Onsite here in BGC Taguig?
- Active Contact Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Service Desk: 1 year (preferred)
**Language**:
- Average to Excellent English Communication Skills (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Service Desk Analyst
Meycauayan, Bulacan
Nestle
Posted today
Job Viewed
Job Description
**Position Snapshot**
Location: Rockwell, Makati, PH / Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
**A day in a life.**
As a Service Desk Analyst, you will serve as the primary point of contact for IT support, providing assistance and guidance to end-users. You will be responsible for troubleshooting issues, managing incidents, and ensuring timely resolution of service requests. Your expertise will contribute to maintaining high levels of user satisfaction and operational efficiency.
+ **User Support:** Provide first-level support via phone, chat, email, and other communication channels. Log and route incidents and service requests effectively.
+ **Incident Management:** Troubleshoot and resolve issues related to software and hardware, including Office 365, Windows, and remote access solutions.
+ **Customer Communication:** Keep users informed about the status of their incidents and service requests, ensuring clear and timely communication.
+ **Knowledge Management:** Contribute to the development and maintenance of knowledge base articles and self-service resources.
+ **Collaboration:** Work closely with other IT teams to escalate and resolve high-priority incidents and ensure seamless service delivery.
+ **Performance Monitoring:** Track and report on key performance indicators (KPIs) related to service desk operations and user satisfaction.
+ **Continuous Improvement:** Identify opportunities for process improvements and contribute to initiatives aimed at enhancing service delivery.
**Requirements**
+ **Education:** Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
+ **Experience:** Minimum of 2-3 years of experience in IT support or service desk roles.
+ **Technical Skills:** Proficiency in Microsoft Office Suite, Windows operating systems, and familiarity with IT service management tools (e.g., ServiceNow).
+ **Communication Skills:** Excellent verbal and written communication skills in English, with the ability to convey technical information clearly to non-technical users.
+ **Problem-Solving:** Strong analytical and problem-solving skills, with a customer-oriented mindset.
+ **Flexibility:** Willingness to work on shifting schedules, including evenings and weekends as needed.
Location: Rockwell, Makati, PH / Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
**A day in a life.**
As a Service Desk Analyst, you will serve as the primary point of contact for IT support, providing assistance and guidance to end-users. You will be responsible for troubleshooting issues, managing incidents, and ensuring timely resolution of service requests. Your expertise will contribute to maintaining high levels of user satisfaction and operational efficiency.
+ **User Support:** Provide first-level support via phone, chat, email, and other communication channels. Log and route incidents and service requests effectively.
+ **Incident Management:** Troubleshoot and resolve issues related to software and hardware, including Office 365, Windows, and remote access solutions.
+ **Customer Communication:** Keep users informed about the status of their incidents and service requests, ensuring clear and timely communication.
+ **Knowledge Management:** Contribute to the development and maintenance of knowledge base articles and self-service resources.
+ **Collaboration:** Work closely with other IT teams to escalate and resolve high-priority incidents and ensure seamless service delivery.
+ **Performance Monitoring:** Track and report on key performance indicators (KPIs) related to service desk operations and user satisfaction.
+ **Continuous Improvement:** Identify opportunities for process improvements and contribute to initiatives aimed at enhancing service delivery.
**Requirements**
+ **Education:** Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
+ **Experience:** Minimum of 2-3 years of experience in IT support or service desk roles.
+ **Technical Skills:** Proficiency in Microsoft Office Suite, Windows operating systems, and familiarity with IT service management tools (e.g., ServiceNow).
+ **Communication Skills:** Excellent verbal and written communication skills in English, with the ability to convey technical information clearly to non-technical users.
+ **Problem-Solving:** Strong analytical and problem-solving skills, with a customer-oriented mindset.
+ **Flexibility:** Willingness to work on shifting schedules, including evenings and weekends as needed.
This advertiser has chosen not to accept applicants from your region.
3
Service Desk Analyst
CAI
Posted 13 days ago
Job Viewed
Job Description
Service Desk Analyst
**Req number:**
R6066
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As a Service Desk Analyst, you will provide Level 1 technical support to English speaking users in an efficient and accurate manner.
**Job Description**
We are seeking a **Service Desk Analyst** to provide Level 1 technical support to English speaking users.
This position will provide support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote. Ability to work from Thursday to Monday 7:00am - 4:00pm EST.
**What You'll Do**
+ Provide General IT end-user support
+ Utilize excellent customer service skills and exceed customers' expectations
+ Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems
+ Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions
+ Properly escalate unresolved issues to the next level of support with strong supporting documentation
+ Following documented processes to resolve customer issues
+ Ensure proper recording, categorization, documentation, and closure of all tickets
+ Analyze the impact and urgency of customer's issues and prioritize appropriately
+ Recommend procedure modifications or improvements
+ Drive positive results in Customer Experience through timely responses and professional interaction
+ Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
+ Preserve and grow your knowledge of Service Desk procedures, products, and services
+ May perform other job duties as directed by Team Lead or Service Delivery Leader
**What** **You'll** **Need**
Required:
+ 6-12 months' experience in a Service Desk role and/or technical support role
+ 6-12 months of customer service experience in a professional industry
+ High School Diploma or GED
+ Strong troubleshooting and documentation skills
+ Excellent customer service skills
+ Strong attention to detail and strong communication skills (both written and oral)
+ Excellent work ethic
+ Problem-solving skills
+ Solution driven
+ **Ability to work from Thursday to Monday 7** **:00** **a** **m -** **4** **:0** **0** **p** **m EST**
Preferred:
+ Associate degree preferred in related field.
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
+ Sedentary work that involves sitting or remainingstationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
**Req number:**
R6066
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As a Service Desk Analyst, you will provide Level 1 technical support to English speaking users in an efficient and accurate manner.
**Job Description**
We are seeking a **Service Desk Analyst** to provide Level 1 technical support to English speaking users.
This position will provide support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote. Ability to work from Thursday to Monday 7:00am - 4:00pm EST.
**What You'll Do**
+ Provide General IT end-user support
+ Utilize excellent customer service skills and exceed customers' expectations
+ Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems
+ Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions
+ Properly escalate unresolved issues to the next level of support with strong supporting documentation
+ Following documented processes to resolve customer issues
+ Ensure proper recording, categorization, documentation, and closure of all tickets
+ Analyze the impact and urgency of customer's issues and prioritize appropriately
+ Recommend procedure modifications or improvements
+ Drive positive results in Customer Experience through timely responses and professional interaction
+ Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
+ Preserve and grow your knowledge of Service Desk procedures, products, and services
+ May perform other job duties as directed by Team Lead or Service Delivery Leader
**What** **You'll** **Need**
Required:
+ 6-12 months' experience in a Service Desk role and/or technical support role
+ 6-12 months of customer service experience in a professional industry
+ High School Diploma or GED
+ Strong troubleshooting and documentation skills
+ Excellent customer service skills
+ Strong attention to detail and strong communication skills (both written and oral)
+ Excellent work ethic
+ Problem-solving skills
+ Solution driven
+ **Ability to work from Thursday to Monday 7** **:00** **a** **m -** **4** **:0** **0** **p** **m EST**
Preferred:
+ Associate degree preferred in related field.
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
+ Sedentary work that involves sitting or remainingstationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
This advertiser has chosen not to accept applicants from your region.
4
Service Desk Analyst
Pasay, Camarines Sur
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
Job description
**ESSENTIAL FUNCTIONS**
- Provides helpdesk support and resolve problems to the end user’s satisfaction
- Monitors and responds quickly and effectively to requests received through the IT helpdesk
- Identify and organize tickets according to priority and distribute tickets to engineers and technicians
- Sets and loads computer equipment with required items and prepare it for operation
- Responds to queries either in person or over the phone
- Follow up with customers/clients to ensure issue has been resolved
- Run reports to determine malfunctions that continue to occur
- Ensures accurate and precise data entry of all service desk contact into tracking system
**REQUIRED SKILLS**
- Graduate of bachelor’s degree in IT course or any IT related courses
- At least 1 to 2 years of Service desk experience or equivalent.
- Good understanding in ticket life cycle and service desk operations
- Familiarity in various ticketing tools. The service desk must be able to accurately capture the customer’s concerns and log accordingly into ticketing system.
- **Amendable to work in Pasay City**:
- Must be willing to work on-site
- Must be open for Project Based Employment good for 1year Renewable Contract
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
**ESSENTIAL FUNCTIONS**
- Provides helpdesk support and resolve problems to the end user’s satisfaction
- Monitors and responds quickly and effectively to requests received through the IT helpdesk
- Identify and organize tickets according to priority and distribute tickets to engineers and technicians
- Sets and loads computer equipment with required items and prepare it for operation
- Responds to queries either in person or over the phone
- Follow up with customers/clients to ensure issue has been resolved
- Run reports to determine malfunctions that continue to occur
- Ensures accurate and precise data entry of all service desk contact into tracking system
**REQUIRED SKILLS**
- Graduate of bachelor’s degree in IT course or any IT related courses
- At least 1 to 2 years of Service desk experience or equivalent.
- Good understanding in ticket life cycle and service desk operations
- Familiarity in various ticketing tools. The service desk must be able to accurately capture the customer’s concerns and log accordingly into ticketing system.
- **Amendable to work in Pasay City**:
- Must be willing to work on-site
- Must be open for Project Based Employment good for 1year Renewable Contract
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
5
IT Service Desk Analyst
Pasig, Palawan
Stark Asia Solutions, Inc
Posted today
Job Viewed
Job Description
**Job Title **: IT Service Desk Analyst
**Work Set-up**: Onsite. Fixed Night Shift
**Location**: iSquare Bldg. Meralco Ave. Ortigas Center, Pasig City
**Start Date**: ASAP
**Compensation**:
- Monthly Base Salary: 28K-32K
- Monthly Meal Allowance: 1500
- Monthly Rice Allowance: 1K (to be added on the new hire’s 4th month)
- Employment Type: Non-Exempt. Entitled to night differential (20%), OT pay and holiday premium
- Work Schedule: Fixed Night shift
**PRIMARY RESPONSIBILITIES**:
- Point of contact for on-site and remote users for problems and inquiries
- Provide broad area of first level support in PCs and Ethernet networking technologies
- Properly triage and log jobs for every request and incident to ensure appropriate priority and allocation of tickets as quickly as possible
- First level troubleshooting of network connectivity, software and hardware issues at desktop level
- Displays advanced interpersonal communication skills in order to work both technical and non-technical personnel at various level of the organization
- Imparts knowledge/instructions to teammates regarding the delivery of technical support services ensuring quality and timeliness
**PERSON SPECIFICATION**:
- **Solid service desk experience of 2 years and up**
- Excellent oral and written English communication skills
- Has good interpersonal and analytical skills
- Ability to prioritize and organize work in a multi-task environment
- Willingness to work on a shifting schedule
- Ability to adapt to a flexible schedule
**Salary**: Php28,000.00 - Php32,000.00 per month
**Benefits**:
- Free parking
- Health insurance
Schedule:
- Night shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- IT Service Desk: 2 years (preferred)
**Work Set-up**: Onsite. Fixed Night Shift
**Location**: iSquare Bldg. Meralco Ave. Ortigas Center, Pasig City
**Start Date**: ASAP
**Compensation**:
- Monthly Base Salary: 28K-32K
- Monthly Meal Allowance: 1500
- Monthly Rice Allowance: 1K (to be added on the new hire’s 4th month)
- Employment Type: Non-Exempt. Entitled to night differential (20%), OT pay and holiday premium
- Work Schedule: Fixed Night shift
**PRIMARY RESPONSIBILITIES**:
- Point of contact for on-site and remote users for problems and inquiries
- Provide broad area of first level support in PCs and Ethernet networking technologies
- Properly triage and log jobs for every request and incident to ensure appropriate priority and allocation of tickets as quickly as possible
- First level troubleshooting of network connectivity, software and hardware issues at desktop level
- Displays advanced interpersonal communication skills in order to work both technical and non-technical personnel at various level of the organization
- Imparts knowledge/instructions to teammates regarding the delivery of technical support services ensuring quality and timeliness
**PERSON SPECIFICATION**:
- **Solid service desk experience of 2 years and up**
- Excellent oral and written English communication skills
- Has good interpersonal and analytical skills
- Ability to prioritize and organize work in a multi-task environment
- Willingness to work on a shifting schedule
- Ability to adapt to a flexible schedule
**Salary**: Php28,000.00 - Php32,000.00 per month
**Benefits**:
- Free parking
- Health insurance
Schedule:
- Night shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- IT Service Desk: 2 years (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
IT Service Desk Analyst
Pasay, Camarines Sur
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
Job description
**ESSENTIAL FUNCTIONS**
- Provides helpdesk support and resolve problems to the end user’s satisfaction
- Monitors and responds quickly and effectively to requests received through the IT helpdesk
- Identify and organize tickets according to priority and distribute tickets to engineers and technicians
- Sets and loads computer equipment with required items and prepare it for operation
- Responds to queries either in person or over the phone
- Follow up with customers/clients to ensure issue has been resolved
- Run reports to determine malfunctions that continue to occur
- Ensures accurate and precise data entry of all service desk contact into tracking system
**REQUIRED SKILLS**
- Graduate of bachelor’s degree in IT course or any IT related courses
- At least 1 to 2 years of Service desk experience or equivalent.
- Good understanding in ticket life cycle and service desk operations
- Familiarity in various ticketing tools. The service desk must be able to accurately capture the customer’s concerns and log accordingly into ticketing system.
- **Amendable to work in Pasay City**:
- Must be willing to work on-site
- Must be open for Project Based Employment good for 1year Renewable Contract
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
**ESSENTIAL FUNCTIONS**
- Provides helpdesk support and resolve problems to the end user’s satisfaction
- Monitors and responds quickly and effectively to requests received through the IT helpdesk
- Identify and organize tickets according to priority and distribute tickets to engineers and technicians
- Sets and loads computer equipment with required items and prepare it for operation
- Responds to queries either in person or over the phone
- Follow up with customers/clients to ensure issue has been resolved
- Run reports to determine malfunctions that continue to occur
- Ensures accurate and precise data entry of all service desk contact into tracking system
**REQUIRED SKILLS**
- Graduate of bachelor’s degree in IT course or any IT related courses
- At least 1 to 2 years of Service desk experience or equivalent.
- Good understanding in ticket life cycle and service desk operations
- Familiarity in various ticketing tools. The service desk must be able to accurately capture the customer’s concerns and log accordingly into ticketing system.
- **Amendable to work in Pasay City**:
- Must be willing to work on-site
- Must be open for Project Based Employment good for 1year Renewable Contract
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
7
IT Helpdesk/Service Desk Analyst
Pasig City, National Capital Region
H2 Software Consulting Services Inc.
Posted today
Job Viewed
Job Description
We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.
br>Key Responsibilities:
- Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
- Diagnose and troubleshoot hardware, software, and network-related issues
- Escalate unresolved issues to higher-level support teams as necessary
- Maintain accurate documentation of incidents, service requests, and resolutions
- Support user account management, including password resets and access provisioning
- Assist with the setup, configuration, and maintenance of IT assets and peripherals
Key Requirements:
- Bachelor's degree in IT, Computer Science, or a related field (preferred)
- 0–2 years of experience in an IT support/helpdesk environment < r> - Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
- Strong interpersonal, problem-solving, and communication skills
- Willingness to work in a fast-paced, customer-oriented environment
br>Key Responsibilities:
- Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
- Diagnose and troubleshoot hardware, software, and network-related issues
- Escalate unresolved issues to higher-level support teams as necessary
- Maintain accurate documentation of incidents, service requests, and resolutions
- Support user account management, including password resets and access provisioning
- Assist with the setup, configuration, and maintenance of IT assets and peripherals
Key Requirements:
- Bachelor's degree in IT, Computer Science, or a related field (preferred)
- 0–2 years of experience in an IT support/helpdesk environment < r> - Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
- Strong interpersonal, problem-solving, and communication skills
- Willingness to work in a fast-paced, customer-oriented environment
This advertiser has chosen not to accept applicants from your region.
8
Global IT Service Desk Analyst-1
Cebu, Cebu
QBE
Posted today
Job Viewed
Job Description
Primary Details
Time Type: Full time
Worker Type: Employee
Perform service desk activities including the capture, analysis and management of customer problems and incidents in alignment with IT policies and procedures.Job Description
- Primary Responsibilities
- Performing problem and Level 1 incident management activities including receiving communications from customers from a variety of mediums, analysing, documenting and managing the incident or problem.
- Providing excellent customer service through daily customer interactions.
- Take ownership and responsibility of issues from start to successful resolution.
- Assisting in the development and maintenance of QBE problem and incident management processes and procedures.
- Managing Incidents or Requests in alignment with QBE IT processes and procedures.
- Willing to work at Cebu Business Park, Ayala, Cebu City or Bonifacio Global City, Taguig City, Manila
- Willing to work on shifting and flexible schedule, PH holiday, weekends to meet business/operational requirements
Required Education
- Bachelor's Degree or equivalent combination of education and work experience
Preferred Competencies/Skills
- Excellent communication skills, both written and verbal - fluent in English
- Good IT technical skills and detailed understanding of the support centre/help desk process.
- Ability to troubleshoot IT problems over the phone
- Ability to work effectively across all areas of IT to ensure quality service delivery for the clients
- Has professional and mature attitude
- Works well with others and reinforces teamwork
- Displays positive attitude to customer and to the team
- Able to coach effectively
Preferred Education Specifics
- IT or Engineering
Preferred Experience
- Prior experience in an ITIL based environment an advantage
- At least 2 years Prior IT Help desk/Service Desk experience is required
Preferred Licenses/Certifications
- Call Centre Management Certifications an advantage
- Microsoft Certified Professional
- Microsoft Certified Solutions Expert
- Cisco Certified Network Associate (CCNA)
- ITIL V3 Foundation Training or Certification
Preferred Knowledge
- Prior experience in an ITIL based environment an advantage
- Fundamental knowledge of Windows Operating Systems (Vista, 7,8.1)
- Experience with remote control technologies and IT Service Management/Ticket toolsets in a multi-vendor environment
- Experience with Microsoft Active Directory, Active Roles, Citrix & a basic understanding of TCP/IP, DHCP, DNS & Networking concepts
- Sound experience with O365/Exchange/Lync Support tasks & troubleshooting is preferred but not required
- Sound experience supporting peripheral device issues e.g. printers & mobile devices
- Advanced knowledge of IT support service activities and processes
How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Time Type: Full time
Worker Type: Employee
Perform service desk activities including the capture, analysis and management of customer problems and incidents in alignment with IT policies and procedures.Job Description
- Primary Responsibilities
- Performing problem and Level 1 incident management activities including receiving communications from customers from a variety of mediums, analysing, documenting and managing the incident or problem.
- Providing excellent customer service through daily customer interactions.
- Take ownership and responsibility of issues from start to successful resolution.
- Assisting in the development and maintenance of QBE problem and incident management processes and procedures.
- Managing Incidents or Requests in alignment with QBE IT processes and procedures.
- Willing to work at Cebu Business Park, Ayala, Cebu City or Bonifacio Global City, Taguig City, Manila
- Willing to work on shifting and flexible schedule, PH holiday, weekends to meet business/operational requirements
Required Education
- Bachelor's Degree or equivalent combination of education and work experience
Preferred Competencies/Skills
- Excellent communication skills, both written and verbal - fluent in English
- Good IT technical skills and detailed understanding of the support centre/help desk process.
- Ability to troubleshoot IT problems over the phone
- Ability to work effectively across all areas of IT to ensure quality service delivery for the clients
- Has professional and mature attitude
- Works well with others and reinforces teamwork
- Displays positive attitude to customer and to the team
- Able to coach effectively
Preferred Education Specifics
- IT or Engineering
Preferred Experience
- Prior experience in an ITIL based environment an advantage
- At least 2 years Prior IT Help desk/Service Desk experience is required
Preferred Licenses/Certifications
- Call Centre Management Certifications an advantage
- Microsoft Certified Professional
- Microsoft Certified Solutions Expert
- Cisco Certified Network Associate (CCNA)
- ITIL V3 Foundation Training or Certification
Preferred Knowledge
- Prior experience in an ITIL based environment an advantage
- Fundamental knowledge of Windows Operating Systems (Vista, 7,8.1)
- Experience with remote control technologies and IT Service Management/Ticket toolsets in a multi-vendor environment
- Experience with Microsoft Active Directory, Active Roles, Citrix & a basic understanding of TCP/IP, DHCP, DNS & Networking concepts
- Sound experience with O365/Exchange/Lync Support tasks & troubleshooting is preferred but not required
- Sound experience supporting peripheral device issues e.g. printers & mobile devices
- Advanced knowledge of IT support service activities and processes
How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
This advertiser has chosen not to accept applicants from your region.
9