What Jobs are available for IT Professionals in Muntinlupa?

Work Location: Alabang, Muntinlupa City

Work Setup: Onsite

Available Roles & Qualifications

1. Customer Service Representative (Entry Level)

• Salary Package: ₱20,000 – ₱4,000 (Total Compensation)

Qualifications:

• College graduate (with or without BPO experience)
• College undergraduate (no back subjects) with minimum 6 months BPO experience
• Excellent communication skills

2. Service Desk Associate (Mid Level)

• Salary Package: ,000 – ₱3 00 (Total Compensation)

Qualifications:

• Completed at least 1st year in college
• Minimum 18 months handling Service Desk roles
• Strong technical background in hard core tech support and computer troubleshooting

3. Service Desk Specialist (Senior Level)

• Salary Package: ,000 – ₱4 00 (Total Compensation)

Qualifications:

• Completed at least 1st year in college
• Minimum 36 months handling Service Desk roles
• Advanced experience in hard core tech support and computer troubleshooting

Perks & Benefits

• HMO coverage on Day 1
• Competitive allowances and incentives
• Night differential pay
• Career growth and training opportunities

Hiring Process

• Background interview via phone call
• Initial HR Interview
• Online/Onsite Assessment
• Final Interview & Job Offer

Take your BPO career to the next level with competitive compensation and career advancement opportunities in Alabang.

Job Type: Full-time

Pay: Up to Php40,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Paid training
• Pay raise

Work Location: In person

Responsibilities:

• Become the subject matter expert in the way that our A&P budget management tool works, to the level expected of a business user, not that of an IT expert.
• Become the point person for business partners across various teams in dealing with issues they need help with relating to the system's functionality, including the other systems with which it interacts.
• Perform monthly and ad-hoc journal entries to ensure that spend is correctly accrued or reclassed in the general ledger.

Qualifications:

• Associate's degree in Accounting, Finance, or Business.
• 4 years of prior Financial System data maintenance, Finance, AP Clerk, or Bookkeeping experience reflecting increasing levels of responsibility
• Ideally, experience working with Anaplan or a similar A&P budget management software
• Skilled in the use of MS Excel at an intermediate to advanced level
• Strong communication skills are a must as the Anaplan point person for multiple business partners
• Skilled in producing clear, thorough and concise documentation of processes.
• Must be willing to work night shift schedules (US hours) and during PH Holidays.
• Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

Position Title: CSR (Dayshift - AU Telco)

Work Location: Alabang

Work Setup: Onsite

Work Schedule: Day Shift (6:00 AM - 3:00 PM Manila time)

Qualifications

-Bachelor's degree in Project Management, Telecommunications, Business, or a related field

-Minimum 6 to 12 months experience in telco project coordination or service delivery with Australian companies

-Proficiency in for project workflow and task management

-Experience with Halo PSA and Zoho CRM preferred

-Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage

-Exceptional organizational skills and attention to detail

-Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams

-Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment

-Proven problem-solving abilities and a proactive mindset

Job Summary/Description

The role assists in managing the end-to-end delivery of telecommunications services for AU Telco clients. Responsible for coordinating between internal teams, vendors, and clients, maintaining project documentation, monitoring timelines, and ensuring compliance with SLAs.

Responsibilities/Duties

-Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion

-Use to track project timelines, allocate tasks, monitor progress, and ensure accountability

-Manage project communications and documentation using Halo PSA and other internal systems

-Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements

-Maintain accurate data in Zoho CRM for real-time project visibility and smooth handover between teams

-Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies

-Prepare and distribute project status updates, reports, and meeting summaries

-Assist the Project Manager in maintaining project compliance with internal standards and client SLAs

-Support administrative duties including scheduling, documentation control, and stakeholder follow-ups

POSITION PRIMARY PURPOSE

A JR Desktop Support Engineer / IT Support monitors and maintains the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person.

DUTIES AND RESPONSIBILITIES:

1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.

2. Diligently attends to assigned tickets and provides support within the specified SLAs

3. Responsible with level 1 (phone & remote) & level 2 (on site) support.

4. Regularly updates on the status of assigned service request or incident.

5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned

service request.

6. Provides assistance to end-users on standard applications and specialized software.

7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to

the authorized person.

8. Responsible in formatting/Cloning of PC, Desktop, Laptops

9. Network connection configuration, testing and basic troubleshooting.

10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to

defragmentation/patches/virus updates)

11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate

authorities.

12. Performs other relevant tasks that may be assigned from time to time

POSITION REQUIREMENTS/QUALIFICATIONS

a) Education & other basic requirements

1. At least a graduate of any four year computer course

2. Minimum of 6 months-1 year relevant corporate experience

3. Amenable to the working schedule and location of the client company

4. With strong knowledge in operating system

5. Knowledgeable in PC Troubleshooting

b) Skills

- Soft Skills

1. Communication Skills

2. Customer Service

- Technical Skills

1. PC/Hardware troubleshooting

2. Printer, Software, Network troubleshooting

3. Formatting

4. Network configuration

Job Types: Full-time, Fresh graduate

Pay: Up to Php16,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• For fast processing of your application, kindly provide your Viber Number.

Education:

• Bachelor's (Preferred)

Work Location: In person

The L2 Technical Support Specialist will be responsible for providing level 2 support for Uprise & 4PatientCare.

Role Description

- Research issues not able to be resolved by Tier 1 and identify system fault o Provides initial fault isolation and proposes resolution for approval by senior team members to limit and address issues promptly.

- Prepare additional detailed information for Tier 3 on issues that require dev involvement

- Create support commands/scripts/workarounds to resolve customer issues

- Support issue resolution with various Internal Admin Tools (IAT)

- Respond to more advanced issues escalations promptly and appropriately, per Helix's internal processes, procedures and systems.

- Reach out proactively to senior agents and supervisors with questions to ensure solid understanding and growth of systems, processes and procedures.

Role Requirements

- Technical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)

- With 2-3 years of relevant experience.

- Solid organization and coordination skills.

- Outstanding research and problem-solving skills.

- Excellent verbal & written communication skills

- Able to utilize internal communication tools to align with all stakeholders to perform requested tasks

- Prior work experience as a technical specialist preferred but not required.

- Prior work experience in healthcare and/or software industry preferred but not required.

• Monitor cases in Ticketing tool queues.
• Receive P4 Incidents, Work Orders or "Task Tickets" in Helpmate.
• Acknowledge and reach out to requester.
• Look into the reported issue/approved work order and address it within agreed SLA's.
• Update Log notes in ticketing tool.
• Resolve ticket after selecting relevant resolution categories in ticketing tool.
• Incidents and work orders might involve:
• Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
• Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
• Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP's and mobile devices like iPads etc.
• Installation of end points to be done as per organization Hardening guidelines through MDT setup.
• Installation, Transfer and removal of business specific applications and their upgrades.
• Support New Transitions, Ramp Up's/Down's, Business migrations/Site Consolidations Projects.
• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
• Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
• Provide Hands and Feet support to other IT Teams for any scheduled activities.
• Coordination with Vendor Partner for any issues for warranty and other escalations.
• Installation, troubleshooting of equipment in data center, mux and hub room. This may include physically upgrading internal system components (CPU, RAM, HBA, memory hard drives, fibre cables, copper, and more.
• Maintain Physical CMDB/U level diagram, DC layout for all installed devices inside DC & Hub rooms
• Well versed with Data Centre Hygiene activities (Physical vs environmental controls)
• Change management process awareness and ensure it is followed for all infra changes (Break fix/new installation/decommissioning/upgradation).
• Activation & de-activation of Data & Voice ports and troubleshooting any port related issues
• Physically assist in moving and racking/stacking equipment
• Conducting Physical validation of devices in DC and work with cross functional team to mitigate any single point of failure identified.
• Capturing Sniffer and Ethereal / Wireshark log
• Physical support for Decommissioning and troubleshooting of Voice devices/Voice Gateways/Circuit packs and Phones
• Installation/configuration and movement of different types ( IP, TDM,SIP) of phones on floor
• Maintaining CMDB of phones installed on floor.
• Tracing and laying new cable in DC and MUX room, Cable dressing and ensuring sustenance of same in Hub rooms

QUALIFICATIONS:

• Must be a graduate of any 2-year IT related course or above with 2-3 years of relevant experience in supporting end users, providing Hands and Feet support for Data Centers/Hub Rooms and Telecom Infra in ITES/BPO Industry.
• Strong domain knowledge and technical orientation.
• Knowledge of network and server devices

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Job Title: L2 Technical Support

Location: Alabang, Muntinlupa (Hybrid - 3x per week RTO)

Mode of Hiring: Contract (6 months Extendable)

Shift: Day

Job Description:

• Research issues not able to be resolved by Tier 1 and identify system fault

• Provides initial fault isolation and proposes resolution for approval by senior

• team members to limit and address issues promptly.

• Prepare additional detailed information for Tier 3 on issues that require devinvolvement

• Create support commands/scripts/workarounds to resolve customer issues
• Support issue resolution with various Internal Admin Tools (IAT)

• Respond to more advanced issues escalations promptly and appropriately, per

• Helix's internal processes, procedures and systems.

• Reach out proactively to senior agents and supervisors with questions to ensure

• solid understanding and growth of systems, processes and procedures.

Role Requirements

• Technical aptitude or familiarity with software concepts such as: HTML, Javascript,

• Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word,

• Excel, cloud platforms (Azure, GCP)

• With 2-3 years of relevant experience.

• Solid organization and coordination skills.
• Outstanding research and problem-solving skills.
• Excellent verbal & written communication skills
• Able to utilize internal communication tools to align with all stakeholders to perform requested tasks
• Prior work experience as a technical specialist preferred but not required
• Prior work experience in healthcare and/or software industry preferred but not Required

Responsibilities

• Ensure outgoing and incoming shipments are completed on time, within budget and to the exact location.
• Preparing shipping documents (eg. Airway bills, delivery orders, packing list and commercial invoice, etc).
• Familiar with shipping incoterms and apply them accurately as required.
• Liaise with shipping companies, transport contractors and inter-department to ensure timely clearance and smooth flow of shipments.
• Responsible for procurement process and sourcing in a timely manner.
• Effectively acquire the most relevant and cost-effective deals.
• Work closely with Field Service Engineers on customer quotations and prepare purchase requisitions.
• Sourcing and managing suppliers, vendors and freight forwarders, and maintaining good business relationships.
• Coordinate with suppliers regarding parts availability, pricing, shipment status and delivery schedules.
• Work closely with customers, suppliers and HQ Admin on any revisions requested by the customer.
• Prepare and submit documents to HQ for supplier payments.
• Assist Field Service Engineers in preparing quotations when required.
• Assist in monthly reporting on service revenue performance and forecasts.

Requirements

• Must be a college graduate or have completed at least a 2-year technical course.
• At least 2 years of relevant experience in providing field technical customer service or technical support.
• Excellent organisational and time management skills.
• Meticulous and able to work independently.
• Good communication skills.
• Strong negotiation skills.
• Proficiency in MS Word and MS Excel.
• Refrigeration knowledge or background will be an added advantage.