369 IT Helpdesk jobs in the Philippines
Helpdesk Specialist
Home Credit
Posted today
Job Viewed
Job Description
**As part of our growth, your tasks will be to**:
- Organize incident solving activities based on ITIL recommendations and defined processes assigned to Helpdesk role, provide support to customers affected.
- To Provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware and software.
- Handle IT Helpdesk related ticket from Jira Service Desk, internal ticketing system.
- Conduct Troubleshooting for IT related incident ticket assigned to IT Helpdesk.
- Manage all IT Service-Related ticket not limited to installation of Applications, configuring of device, Account management including password resets.
- Assist in Problem Management related efforts that could lead to cost savings/reduction, efficient process and reduce recurring tickets % quarterly/annuallyCoordinate to other teams to resolved tickets assigned to IT Helpdesk.
- Own problem management related efforts in their respective areas and to commit X% of recurring tickets that could lead to cost savings/reduction and efficient process
- Participate projects that involved IT Helpdesk
**You know you are the perfect fit if you have**:
- Bachelor’s degree in Computer Science, Information Technology, Engineering (Computer/Telecommunications) or any related course.
- Minimum 2 years experience as IT Helpdesk Specialist/Desktop Support
- Account Management.
- Intermediate Knowledge in Windows OS.
- Intermediate Knowledge in Office365.
- Knowledgeable in using Active Directory
**Job Details**
**Employment Type**
Full-time
**Location**
Array
**Department**
IT
- Organize incident solving activities based on ITIL recommendations and defined processes assigned to Helpdesk role, provide support to customers affected.
- To Provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware and software.
- Handle IT Helpdesk related ticket from Jira Service Desk, internal ticketing system.
- Conduct Troubleshooting for IT related incident ticket assigned to IT Helpdesk.
- Manage all IT Service-Related ticket not limited to installation of Applications, configuring of device, Account management including password resets.
- Assist in Problem Management related efforts that could lead to cost savings/reduction, efficient process and reduce recurring tickets % quarterly/annuallyCoordinate to other teams to resolved tickets assigned to IT Helpdesk.
- Own problem management related efforts in their respective areas and to commit X% of recurring tickets that could lead to cost savings/reduction and efficient process
- Participate projects that involved IT Helpdesk
**You know you are the perfect fit if you have**:
- Bachelor’s degree in Computer Science, Information Technology, Engineering (Computer/Telecommunications) or any related course.
- Minimum 2 years experience as IT Helpdesk Specialist/Desktop Support
- Account Management.
- Intermediate Knowledge in Windows OS.
- Intermediate Knowledge in Office365.
- Knowledgeable in using Active Directory
**Job Details**
**Employment Type**
Full-time
**Location**
Array
**Department**
IT
This advertiser has chosen not to accept applicants from your region.
0
Helpdesk - 67
Makati, National Capital Region
Webpuppies
Posted today
Job Viewed
Job Description
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in the development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
**Job Types**: Full-time, Permanent
**Benefits**:
- Opportunities for promotion
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Improves client references by writing and maintaining documentation.
- Participates in the development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
**Job Types**: Full-time, Permanent
**Benefits**:
- Opportunities for promotion
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
- Performance bonus
This advertiser has chosen not to accept applicants from your region.
1
IT Helpdesk
San Pedro, Laguna
Novutech Business Services Inc
Posted today
Job Viewed
Job Description
A graduate of BS in Information Technology, Computer Science, Computer Engineering or other related courses
- 2 years previous IT Service Desk and/or technical support experience preferred
- Strong analytical skills
- Good problem-solving skills
- Good computer troubleshooting skills
- Willing to work during holidays and weekends, and shifting schedule
- Computer literate especially on Microsoft office
- Can perform technical phone support (1st level support)
- knowledgeable in
- Service Call Monitoring and Updating. Must have the ability to record all activities taking place in a project or in a Service call on time and detailed
- oriented
- Excellent verbal and written English communications skills
- Great Customer Service skills
- Ability to multi-task and adapt to changes quickly
- Understanding of support tools, techniques, and how technology is used to provide services including the ability to extract and provide reports on the given deadline
- Handle and manage service requests
- Highly organized with self-disciplined
Edit jobStatus: ClosedView public job page
D
**Job Types**: Full-time, Fresh graduate
**Benefits**:
- Health insurance
- 2 years previous IT Service Desk and/or technical support experience preferred
- Strong analytical skills
- Good problem-solving skills
- Good computer troubleshooting skills
- Willing to work during holidays and weekends, and shifting schedule
- Computer literate especially on Microsoft office
- Can perform technical phone support (1st level support)
- knowledgeable in
- Service Call Monitoring and Updating. Must have the ability to record all activities taking place in a project or in a Service call on time and detailed
- oriented
- Excellent verbal and written English communications skills
- Great Customer Service skills
- Ability to multi-task and adapt to changes quickly
- Understanding of support tools, techniques, and how technology is used to provide services including the ability to extract and provide reports on the given deadline
- Handle and manage service requests
- Highly organized with self-disciplined
Edit jobStatus: ClosedView public job page
D
**Job Types**: Full-time, Fresh graduate
**Benefits**:
- Health insurance
This advertiser has chosen not to accept applicants from your region.
2
IT Helpdesk
Strategic Networks, Inc.
Posted today
Job Viewed
Job Description
Monitor for incidents and service requests out of process and perform analysis.
- Contact workgroup owner/supervisor. Lead meeting to find and track root causes and actions.
Requirements: Language(s): English
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
- Contact workgroup owner/supervisor. Lead meeting to find and track root causes and actions.
Requirements: Language(s): English
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
This advertiser has chosen not to accept applicants from your region.
3
IT Helpdesk
Strategic Networks, Inc.
Posted today
Job Viewed
Job Description
Monitor for incidents and service requests out of process and perform analysis.
- Contact workgroup owner/supervisor. Lead meeting to find and track root causes and actions.
Requirements: Language(s): English
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
- Contact workgroup owner/supervisor. Lead meeting to find and track root causes and actions.
Requirements: Language(s): English
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
This advertiser has chosen not to accept applicants from your region.
4
IT Helpdesk
Strategic Networks, Inc.
Posted today
Job Viewed
Job Description
Monitor for incidents and service requests out of process and perform analysis.
- Contact workgroup owner/supervisor. Lead meeting to find and track root causes and actions.
Requirements: Language(s): English
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
- Contact workgroup owner/supervisor. Lead meeting to find and track root causes and actions.
Requirements: Language(s): English
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
This advertiser has chosen not to accept applicants from your region.
5
IT Helpdesk
Strategic Networks, Inc.
Posted today
Job Viewed
Job Description
Monitor for incidents and service requests out of process and perform analysis.
- Contact workgroup owner/supervisor. Lead meeting to find and track root causes and actions.
Requirements: Language(s): English
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
- Contact workgroup owner/supervisor. Lead meeting to find and track root causes and actions.
Requirements: Language(s): English
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
This advertiser has chosen not to accept applicants from your region.
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6
IT Helpdesk
Strategic Networks, Inc.
Posted today
Job Viewed
Job Description
Monitor for incidents and service requests out of process and perform analysis.
- Contact workgroup owner/supervisor. Lead meeting to find and track root causes and actions.
Requirements: Language(s): English
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
- Contact workgroup owner/supervisor. Lead meeting to find and track root causes and actions.
Requirements: Language(s): English
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
This advertiser has chosen not to accept applicants from your region.
7
IT Helpdesk Support - Wfh
Pasay, Camarines Sur
Etica Digital
Posted today
Job Viewed
Job Description
**Job Title/Position**
Junior Dev / Support
**Responsibilities**:
Describe the job role and the day to day tasks involved.
L1 Support Engineer will be providing L1 support services to end users with regards to any enquiry ticket on ServiceNow usage.
**Qualifications**
Describe the qualifications the staff must have in terms of skills and capabilities
- Good English language skills to enable customer communication (written and verbal) are a must-have
- Good knowledge of ServiceNow platform (ITSM, CMDB)
- Basic knowledge of Javascript, Client and Server side scripting, Business rules, Script Includes, UI Actions, UI Policies, Data Policies
- Basic knowledge of ITIL: ITSM, Change Request, Problem Management
- Communication skills, Documentation skills, problem solving ability
- Experience in helpdesk function, direct client interaction
**Competencies/Personality Traits**
- Responsible, proactive, user oriented
**Prior Experience**
- ServiceNow platform basic knowledge, 1 year
**Performance Measurement**
- Incident reaction time, based on Teiva-to-client contract
**Working Hours**
**Reporting to**
To whom will the staff be reporting to?
- Delivery manager on Teiva side and L3 Senior engineer and team lead
**Salary**: Php30,000.00 - Php40,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Helpdesk: 1 year (preferred)
**Language**:
- English (preferred)
Junior Dev / Support
**Responsibilities**:
Describe the job role and the day to day tasks involved.
L1 Support Engineer will be providing L1 support services to end users with regards to any enquiry ticket on ServiceNow usage.
**Qualifications**
Describe the qualifications the staff must have in terms of skills and capabilities
- Good English language skills to enable customer communication (written and verbal) are a must-have
- Good knowledge of ServiceNow platform (ITSM, CMDB)
- Basic knowledge of Javascript, Client and Server side scripting, Business rules, Script Includes, UI Actions, UI Policies, Data Policies
- Basic knowledge of ITIL: ITSM, Change Request, Problem Management
- Communication skills, Documentation skills, problem solving ability
- Experience in helpdesk function, direct client interaction
**Competencies/Personality Traits**
- Responsible, proactive, user oriented
**Prior Experience**
- ServiceNow platform basic knowledge, 1 year
**Performance Measurement**
- Incident reaction time, based on Teiva-to-client contract
**Working Hours**
**Reporting to**
To whom will the staff be reporting to?
- Delivery manager on Teiva side and L3 Senior engineer and team lead
**Salary**: Php30,000.00 - Php40,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Helpdesk: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
8
IT Helpdesk Support (Csr)
Makati, National Capital Region
CIM Technologies Inc.
Posted today
Job Viewed
Job Description
**JOB SUMMARY**:
Responsible for a variety of administrative and clerical tasks, such as handling phone calls and mail and updating records to ensure that all interactions between the organization and others are positive and productive.
**DUTIES AND RESPONSIBILITIES**:
**1. **Customer Service (Internal and External)**
- Act as liaison between supervisor and others (i.e., departments, external contacts, vendors, clients, etc.)
- Escalate inquires and request s as necessary to the appropriate department or person following outlined guidelines.
**2. **Business Aspects**
- Work with Team Leader to collect daily time sheets and ensure they are completed with accuracy.
**3. **Documentation and Administration**
- Documents all related activities in accordance with company standard operating procedures.
- Assist in the preparation of regularly scheduled reports
- Document all inquiries, requests, resolutions, and follow-up tasks
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Participates in the planning and execution of company events and meetings
- Maintains and updates phone/contact list for employees and external contacts
- Receive invoices, prepare for signature, and deliver to Accounts Payable team for processing.
- Maintain office petty cash and prepare monthly reports.
**4. **Team Engagement and Development**
- Builds productive relationships internally; foster teamwork by keeping colleagues updated on activities
- Anticipate the needs of others in order to ensure their seamless and positive experience.
**5. **Compliance to Standard**
- Adhere to CIM and / or client's methodologies.
**6. **Process Improvement**
- Propose better workarounds / alternatives to the team.
- Remain knowledgeable and up-to-date on changes and developments in the industry, products and services of the company
- Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
- Innovate on current systems to improve the efficiency of day to day needs.
- Contribute to the development of knowledge - based repository.
**7. **Learning and Development**
- Takes initiative in studying literature about new and existing products and monitors the sales, prices, and products of their competitors.
- Follow procedural guidelines and perform research to answer customer inquiries and requests.
- Maintains administrative workflow by studying methods
- Actively participate in soft skills training provided by the organization.
**8. **Discipline and Compliance**
- Comply with company code of discipline; company memorandum and circulars, policies and procedures.
- Performs other assigned tasks.
**QUALIFICATIONS/ EXPERIENCES**:
- Associate’s or Bachelor’s degree preferred or equivalent in relevant experience.
- At least 1-3 years of experience in an executive or admin. assistant role; IT/Construction/landscape industry highly preferred
- Manage complex office administrative work requiring the use of independent judgment and/or experience in administrative & sales support functions.
- Knowledge of office management systems and procedures
- Computer literacy a must; ability to understand and use Microsoft Excel and Word
- Strong communication and customer service skills
- Strong work ethic (reliable), organizational skills, and attention to detail
- Excellent time management skills and the ability to prioritize work
- Desire to be proactive and create a positive experience for others.
**Benefits**:
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Early shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
Responsible for a variety of administrative and clerical tasks, such as handling phone calls and mail and updating records to ensure that all interactions between the organization and others are positive and productive.
**DUTIES AND RESPONSIBILITIES**:
**1. **Customer Service (Internal and External)**
- Act as liaison between supervisor and others (i.e., departments, external contacts, vendors, clients, etc.)
- Escalate inquires and request s as necessary to the appropriate department or person following outlined guidelines.
**2. **Business Aspects**
- Work with Team Leader to collect daily time sheets and ensure they are completed with accuracy.
**3. **Documentation and Administration**
- Documents all related activities in accordance with company standard operating procedures.
- Assist in the preparation of regularly scheduled reports
- Document all inquiries, requests, resolutions, and follow-up tasks
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Participates in the planning and execution of company events and meetings
- Maintains and updates phone/contact list for employees and external contacts
- Receive invoices, prepare for signature, and deliver to Accounts Payable team for processing.
- Maintain office petty cash and prepare monthly reports.
**4. **Team Engagement and Development**
- Builds productive relationships internally; foster teamwork by keeping colleagues updated on activities
- Anticipate the needs of others in order to ensure their seamless and positive experience.
**5. **Compliance to Standard**
- Adhere to CIM and / or client's methodologies.
**6. **Process Improvement**
- Propose better workarounds / alternatives to the team.
- Remain knowledgeable and up-to-date on changes and developments in the industry, products and services of the company
- Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
- Innovate on current systems to improve the efficiency of day to day needs.
- Contribute to the development of knowledge - based repository.
**7. **Learning and Development**
- Takes initiative in studying literature about new and existing products and monitors the sales, prices, and products of their competitors.
- Follow procedural guidelines and perform research to answer customer inquiries and requests.
- Maintains administrative workflow by studying methods
- Actively participate in soft skills training provided by the organization.
**8. **Discipline and Compliance**
- Comply with company code of discipline; company memorandum and circulars, policies and procedures.
- Performs other assigned tasks.
**QUALIFICATIONS/ EXPERIENCES**:
- Associate’s or Bachelor’s degree preferred or equivalent in relevant experience.
- At least 1-3 years of experience in an executive or admin. assistant role; IT/Construction/landscape industry highly preferred
- Manage complex office administrative work requiring the use of independent judgment and/or experience in administrative & sales support functions.
- Knowledge of office management systems and procedures
- Computer literacy a must; ability to understand and use Microsoft Excel and Word
- Strong communication and customer service skills
- Strong work ethic (reliable), organizational skills, and attention to detail
- Excellent time management skills and the ability to prioritize work
- Desire to be proactive and create a positive experience for others.
**Benefits**:
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Early shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
9