4 IT Assistant jobs in Atok

**Operational**:
**Before Shift**
- To check endorsement from the previous shift on the logbook.
- To ensure up and running status (24/7) on all Software, Hardware systems of the hotel.
- To execute scheduled maintenance of all software, hardware and systems of the hotel.
- To provide assistance to employees and guest in any technical concerns.
- To secure the below systems and equipment are up and running 24/7.

**Responsible**

a. HMS (Gatesoft)

b. ERP (Navision)

c. POS (Squirrel)

d. HRIS

e. ORS

f. Lockset

g. Endian Firewall

h. Smart Switches

i. WiFi Controller and Access Points

j. Windows Fileserver
- To ensure adequate speed of the guest WiFi by performing Speed test.
- To ensure TV ads on all kiosk are updated and working.

**During Shift**
- To ensure that the Local Area Network is working, and all workstations are connected to the network domain.
- To ensure that all **routers** and **switches** are working; perform maintenance when needed.
- To ensure all workstation antivirus and device drivers are up to date.
- To ensure that internet connection is up 24/7 for both employees and guests; perform maintenance and troubleshooting tasks when needed.
- To Maintain Active Directory; create/modify user access and restrictions to shared files and folders.
- To Ensure that Corporate Firewall is running and monitor network activities of employees. Perform maintenance if necessary.
- To maintain all access points are working.
- To maintain the day-to-day operation of the different systems used in the Hotel.

**Hotel Management System**
- Responsible for the back-end operation of the system and perform configuration of different modules as deemed necessary following a standard step-by-step procedure.
- To Ensure smooth operation of all modules and perform maintenance tasks when needed.

**Back-Office System**
- Create/modify users and their respective access restriction to the system.
- To Ensure smooth operation of all modules and perform maintenance tasks when needed.

**Restaurant POS System**
- Provide support to users of the POS system front and back end.

**Keylock System**
- To Ensure smooth operation of the system and perform maintenance tasks when needed.
- Perform reprogramming of locksets and keycards when necessary

**Call Accounting System**
- To Ensure 24/7 interface operation and communication between the Hotel PABX and the Hotel Management System.
- To Perform maintenance to database and create reports when requested.

**HRIS System**
- Create/modify users and their respective access restriction to the system
- To Ensure proper operation of the HRIS system.
- To Guarantee the upkeep and maintenance of printing, scanning, and communication equipment’s:
**Printer/Scanner Maintenance**
- To Ensure that printers used by employees are in good running condition, monitor ink levels and cartridge; replace/refill ink on scheduled basis and if needed; perform simple troubleshooting when needed.
- To monitor printer on weekly basis of its print counts to determine utilization of printer on every department.
- To Request for maintenance/replacement of consumables when needed.
- To Create/modify user access for the network printer; perform maintenance tasks and report monitoring when needed.
- To Ensure that scanners are in good condition

**PABX**
- Perform back-end (software-side) configuration of the PABX

**To Provide IT support to Employees and Guest**
- Guest support
- To assist Guests in connecting to the Internet using the Hotel WiFi
- Employee Support
- To Assist Employees in IT related concern.
- To create design and graphics for marketing and collateral purposes
- To conduct scheduled preventive maintenance on workstation, servers and network.
- To conduct month inventory and status of hardware’s and software’s of the hotel.
- To carry out 5's programs on server room and mis office.

**After Shift**
- To report current status on servers, workstation, networks to MIS Supervisor.
- To provide daily accomplishment reports to MIS Supervisor
- To document work done and pending on the logbook.
- To fulfill Staff responsibilities as required or given task.
- To perform other related duties that may be assigned from time to time.

**KEY COMPETENCIES**:

- **Trust**

Ø I.T ASSISTANT is proactive and uses good judgment when dealing with challenging situations.

Ø I.T ASSISTANT acts with professionalism and integrity.

Ø I.T ASSISTANT is transparent in his/her motives, methods and expected results.

Ø I.T ASSISTANT owns mistakes and shares his/her knowledge to prevent a repetition of the same error within his/her department or division.

Ø I.T ASSISTANT conducts business honestly & fairly.

Ø I.T ASSISTANT keeps sensitive information confidential.
- **Relationship**

Ø I.T ASSISTANT follows through on commitments.

Ø I.T ASSISTANT works well both autonomously and within a team.

Ø I.T ASSISTANT displays a positive, approachable attitude.

Ø I.T ASSISTANT spends time getting to know

Support the administrative design, planning, implementation, and coordination of major group events
- Coordinate event registration and rsvp confirmations
- Process purchase requisitions
- Maintain and update departmental records and files
- Collaborate with Lead Planners to monitor housing/room blocks, oversee attrition

Qualifications:

- Ability to maintain project timelines and meet deadlines
- Must possess strong presentation skills (verbal and written)
- Bachelor's degree

**Job Types**: Part-time, Temporary, Fresh graduate
Contract length: 3 months
Part-time hours: 48 per week

**Salary**: Php380.00 per day

**Benefits**:

- On-site parking
- Paid training
- Transportation service provided

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

**Responsibilities**:

- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers

**Qualifications**:

- Filipino citizen or with equivalent legal status
- Proven oral and written English communication skills
- Strong logic and problem-solving skills
- Availability to work in various shifts
- Skill in using Windows operating systems
- Organization and work prioritization skills
- TP BGIO

**Job Types**: Full-time, Permanent

**Salary**: Php22,000.00 - Php24,000.00 per month

**Benefits**:

- Flextime
- Paid training
- Pay raise

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
Always