24 Incident Management Coordinator jobs in Taguig
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Service Desk
Taguig, National Capital Region
M and J Solutions Providers Inc.
Posted 12 days ago
Job Viewed
Job Description
Description:
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. br>- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within an organization.
Qualifications:
- Completed at least 1st Year in College
- Must have at least 18 months Service Desk Experience.
- Working knowledge on Software and Application issues.
- Experience on Ticket Analysis and understanding issue trends.
- Excellent interpersonal, communication and analytical skills.
- Ability to multitask in a fast paced environment and must be willing to work on shifting schedules
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. br>- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within an organization.
Qualifications:
- Completed at least 1st Year in College
- Must have at least 18 months Service Desk Experience.
- Working knowledge on Software and Application issues.
- Experience on Ticket Analysis and understanding issue trends.
- Excellent interpersonal, communication and analytical skills.
- Ability to multitask in a fast paced environment and must be willing to work on shifting schedules
This advertiser has chosen not to accept applicants from your region.
0
IT Service Desk
Taguig, National Capital Region
M & J Solutions Provider Inc.
Posted 1 day ago
Job Viewed
Job Description
Schedule: Shifting/Graveyard
Work Setup: Onsite br>Salary: 29k - 33k
Must have:
-At least 18 months BPO experience (12+ months in IT Helpdesk/Service Desk)
-Strong problem-solving skills
-Great communication skills
-Completed at least 1st year of college
Work Setup: Onsite br>Salary: 29k - 33k
Must have:
-At least 18 months BPO experience (12+ months in IT Helpdesk/Service Desk)
-Strong problem-solving skills
-Great communication skills
-Completed at least 1st year of college
This advertiser has chosen not to accept applicants from your region.
1
IT Service Desk
Makati, National Capital Region
Questronix Corporation
Posted today
Job Viewed
Job Description
Downloading, installing and configuring software to meet user requirements.
Testing and updating existing software.
Escalating advanced IT support cases.
Maintaining IT documentation including network and user details.
Documenting records of actions taken.
Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers.
Ensuring computer network’s optimal performance.
Working in a call centre (where applicable).
Analysing issues and determining correct software or hardware solution.
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Current knowledge of computer programs and hardware;
Excellent organizational and time management skills;
Proficiency in customer relationship management (CRM) and task management software;
Willing to be deployed Onsite (Cubao, Quezon City)
Testing and updating existing software.
Escalating advanced IT support cases.
Maintaining IT documentation including network and user details.
Documenting records of actions taken.
Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers.
Ensuring computer network’s optimal performance.
Working in a call centre (where applicable).
Analysing issues and determining correct software or hardware solution.
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Current knowledge of computer programs and hardware;
Excellent organizational and time management skills;
Proficiency in customer relationship management (CRM) and task management software;
Willing to be deployed Onsite (Cubao, Quezon City)
This advertiser has chosen not to accept applicants from your region.
2
IT Service Desk
Makati, National Capital Region
Strategic Networks, Inc.
Posted today
Job Viewed
Job Description
Primarily work in a call-center type of work environment.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
**Job Type**: Temporary
**Salary**: Php15,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (required)
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
**Job Type**: Temporary
**Salary**: Php15,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
IT Service Desk
Makati, National Capital Region
Strategic Networks, Inc.
Posted today
Job Viewed
Job Description
Primarily work in a call-center type of work environment.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
**Job Type**: Temporary
**Salary**: Php15,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (required)
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
**Job Type**: Temporary
**Salary**: Php15,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
4
IT Service Desk
Taguig, National Capital Region
Strategic Networks, Inc.
Posted today
Job Viewed
Job Description
Primarily work in a call-center type of work environment.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
**Job Type**: Temporary
**Salary**: Php15,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
**Job Type**: Temporary
**Salary**: Php15,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
5
IT Service Desk
Ortigas, National Capital Region
Strategic Networks, Inc.
Posted today
Job Viewed
Job Description
Primarily work in a call-center type of work environment.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
**Job Type**: Temporary
**Salary**: Php15,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Ortigas: Reliably commute or planning to relocate before starting work (required)
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
**Job Type**: Temporary
**Salary**: Php15,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Ortigas: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
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6
Service Coordinator
Cainta, Rizal
Presam Construction and General Services
Posted 28 days ago
Job Viewed
Job Description
Bachelors Degree in any course
With knowledge in reporting br>Efficient in MS working tools
With strong sense of responsibility
Good Verbal and written Communication skills
Flexible in all areas of assignment
Willing to undergo Training
Can start as soon as possible
With knowledge in reporting br>Efficient in MS working tools
With strong sense of responsibility
Good Verbal and written Communication skills
Flexible in all areas of assignment
Willing to undergo Training
Can start as soon as possible
This advertiser has chosen not to accept applicants from your region.
7
Bilingual Service Desk (Mandarin)
Manila, Metropolitan Manila
Strategic Networks Inc
Posted today
Job Viewed
Job Description
Utilizes technical skills to resolve end user incident and service request tickets for IT services and products
Support Incident resolution or workaround that can be retrieved from - Standard Operating Procedures and existing Known Errors or knowledge documents
Provides account administration
Provides support for remote access to Client environment
Support for account creations and terminations
Support for Video conferencing and SKYPE conferencing
Support for Corporate Mobile Devices
Support for Application 'help' and 'How do I'
Support for requisition and provide initial troubleshooting issues of desktop equipment
Escalate issues as per the defined escalation matrix and procedures
Provides input for continuous service improvements. How to improve service and reduce call volumes
Creates Knowledge articles to provide valuable self-service capabilities
Awareness to ServiceNow ITSM tools or Remedy or HPSM or CA-ServiceDesk
To keep affected users informed about the progress
Support Incident resolution or workaround that can be retrieved from - Standard Operating Procedures and existing Known Errors or knowledge documents
Provides account administration
Provides support for remote access to Client environment
Support for account creations and terminations
Support for Video conferencing and SKYPE conferencing
Support for Corporate Mobile Devices
Support for Application 'help' and 'How do I'
Support for requisition and provide initial troubleshooting issues of desktop equipment
Escalate issues as per the defined escalation matrix and procedures
Provides input for continuous service improvements. How to improve service and reduce call volumes
Creates Knowledge articles to provide valuable self-service capabilities
Awareness to ServiceNow ITSM tools or Remedy or HPSM or CA-ServiceDesk
To keep affected users informed about the progress
This advertiser has chosen not to accept applicants from your region.
8
Bilingual Service Desk (Mandarin)
Manila, Metropolitan Manila
Strategic Networks Inc
Posted today
Job Viewed
Job Description
Utilizes technical skills to resolve end user incident and service request tickets for IT services and products
Support Incident resolution or workaround that can be retrieved from - Standard Operating Procedures and existing Known Errors or knowledge documents
Provides account administration
Provides support for remote access to Client environment
Support for account creations and terminations
Support for Video conferencing and SKYPE conferencing
Support for Corporate Mobile Devices
Support for Application 'help' and 'How do I'
Support for requisition and provide initial troubleshooting issues of desktop equipment
Escalate issues as per the defined escalation matrix and procedures
Provides input for continuous service improvements. How to improve service and reduce call volumes
Creates Knowledge articles to provide valuable self-service capabilities
Awareness to ServiceNow ITSM tools or Remedy or HPSM or CA-ServiceDesk
To keep affected users informed about the progress
Support Incident resolution or workaround that can be retrieved from - Standard Operating Procedures and existing Known Errors or knowledge documents
Provides account administration
Provides support for remote access to Client environment
Support for account creations and terminations
Support for Video conferencing and SKYPE conferencing
Support for Corporate Mobile Devices
Support for Application 'help' and 'How do I'
Support for requisition and provide initial troubleshooting issues of desktop equipment
Escalate issues as per the defined escalation matrix and procedures
Provides input for continuous service improvements. How to improve service and reduce call volumes
Creates Knowledge articles to provide valuable self-service capabilities
Awareness to ServiceNow ITSM tools or Remedy or HPSM or CA-ServiceDesk
To keep affected users informed about the progress
This advertiser has chosen not to accept applicants from your region.
9