Business Development Specialist for Hotels, Restaurants and Cafes
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Role Title:
Business Development Specialist for Hotels, Restaurants and Cafes (HORECA/HRI) - Fixed Term Contract
Location:
NCR-Based, Field role
Context & Main Purpose of Job
The job holder will be responsible for the end-to-end account acquisition. (Sell-in, Onboarding, Cab Deployment, Turnover to HORECA KCEs and KAMs)
Key Responsibilities / Focus Areas
- Responsible for opening New HORECA Stores in designated Area thru cold calls and field scouting.
- Responsible in presenting Selecta HORECA sell-in deck to prospect new account
- Responsible for new account's on-boarding thru document validation and documents processing
- Responsible for ensuring proper on-boarding of new accounts on Selecta supplier
- Oversee newly acquired accounts during incubation period and ensure order to cash process
- Operationalize customer and channel specific plans
- Process freezer requests and deployment for new accounts
- Determine channel tagging for new account and ensure proper deployment of assortment specific to respective account type
- Determine appropriate servicing type for account given account channel tagging
- Handle ad hoc requests from new accounts before store opening
- Work closely with HORECA Business Development Lead
- Ensure proper turnover of account after incubation period to KCE and KAM
- Provide weekly hitlist of new prospect HORECA stores to open and activate
Qualifications
- Open to fresh graduates of business related courses
- Mid-career with experience on business operations management
- Willing to do heavy field work in assigned area and/or nearby provinces
- Data driven mindset, Network and Influencing, Leadership, Collaboration, Brilliant Execution, Communication and Presentation, Entrepreneurial mindset
- Proficient in MS Word, PowerPoint, Excel
We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Guest Services
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Guest Services & Workplace Support Officer, will be responsible for:
- Site Operations
o Create a comfortable, welcoming, and hospitable experience for FCDO employees and visitors.
o Boost agility in the workplace by managing up-to-date visitor information and noticeboard updates.
o Handle internal & external calls and correspondence.
o Anticipate client needs through observation to create memorable experiences.
o Manage stationery requisition and related inventory management.
o Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy
o Provide administrative support to the FM Operations team
o Additional responsibilities assigned by Facilities Manager
- Customer Services
o Foster a sense of community and create happiness at work for our team, our client, and their guest.
o Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service.
- Visitor Management
o Provide personable and efficient visitor registration services.
o Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
o Enhance safety and security of our client's facility by management of visitor movement.
o Execute emergency response plan to ensure safety of client and guest when necessary.
- Concierge Services
o Deliver concierge service with local expertise and insider knowledge.
o Manage transportations request from visitors and employees. (if required)
- Conference Meeting Room Booking
o Assist & educate client to achieve optimization and efficiency for meeting room bookings.
o Enhance user comfort and services by efficient turnaround of meeting rooms.
- Mail Delivery Services
o Organize receipt and deliveries of all mails and courier services.
o Manage mail distribution records and mail logs.
Core Competencies:
The role will demonstrate the following competencies:
- Ability to meet tight schedules and deliver high quality of work
- High level of communication, interpersonal skills and attitude towards the customer
- Proficiency with Microsoft Word, Excel and PowerPoint
- Good command of verbal and written English
- Able to cooperate and work well with others to meet targets
- Support the team effectively as and when needed
- Demonstrate and ensure to instill a culture in the team that match our 'I am JLL' core behaviors and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
- Ability to manage conflict and conflicting priorities
- Demonstrates proactive & professional approach to customer service
- Proven ability to manage multiple and complex operational matters on a daily basis
- Demonstrates ability to prioritize and manage tasks in an efficient and timely manner
Experience:
- 4-years' experience in a related professional area
- Prior experience to manage meeting room services is an advantage
- Good computer skills in Microsoft Suite programs
- Previous experience in general workplace administration and coordination
Location:
On-site –Taguig, Philippines
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Luxury Guest Services Officer
Posted today
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Make your next big career move by applying as KMC Solutions' next Luxury Guest Services Officer
The Luxury Guest Services Officer ensures seamless 24/7 luxury client support, managing The Pulse for Voyager members and Client Services for Explorer & non-members. Designed to complement the DUO (Client Advisor & Travel Designer), The Pulse ensures that help is always available when the primary team is offline. Whether managing last-minute cancellations, resolving hotel issues, or handling urgent itinerary changes, The Pulse delivers immediate and personalized assistance, reinforcing Lartisien's promise of seamless luxury travel. This role requires quick decision-making, problem-solving, and expertise in high-stakes client interactions, using Salesforce Omni-Channel & extranets for real-time solutions.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a Luxury Guest Services Officer include:
- 24/7 Client Support – Handle urgent requests, modifications, and cancellations across all membership tiers, ensuring a frictionless experience.
- Crisis Management – Resolve emergencies, ensuring exceptional client experiences.
- Technology-Driven Solutions – Use Salesforce Omni-Channel & extranet tools to monitor and respond instantly.
- Dual Role Execution – Manage high-priority Voyager requests while ensuring smooth operations for all clients.
- Multi-Channel Communication & Client Retention – Engage clients through WhatsApp, email, and phone, ensuring flexibility in communication. Strengthen loyalty through proactive service and seamless problem resolution.
To apply, you must be an expert on the following requirements:
- 5+ years in luxury travel, hospitality, or high-end client services.
- Expert in crisis resolution, high-pressure decision-making, and client satisfaction.
- Expertise in handling ultra-luxury clientele and complex service requests.
- Salesforce knowledge is an advantage.
- Fluent in English (French or other languages preferred).
- Availability for shift-based 24/7 support, including weekends and holidays.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you
We offer attractive salaries and benefits, plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, reward,s and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more
Guest Services Agent Onsite
Posted today
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Job Description
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
POSITION DESCRIPTION
Job title: Guest Services Agent
Site : Beta
Reporting to: Team Leader
Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.
As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.
A SNAPSHOT OF YOUR ROLEGuest Services Agent is a highly focused, energetic, and proactive professional dedicated to ensuring exceptional guest experiences from answering customer inquiries, confirmation of reservations through to post-departure. This role involves troubleshooting potential issues, anticipating guest needs, and working closely with on-ground teams to ensure all guest requirements are met. You will handle inquiries from various channels including email, phone, social media, and web chat, maintaining a high level of efficiency and service excellence.
Customer Engagement:· Anticipate guest needs through active listening and inquisitive questioning.
· Offer prompt, effective service, recommending suitable accommodation options and rates.
· Build rapport and establish brand loyalty throughout the reservation process.
· Respond to phone calls and email correspondence within established timeframes.
Reservation Management:
· Create and maintain reservations using correct codes, rates, and guest information.
· Ensure reservations are updated and checked regularly to ensure a flawless check-in and check-out process.
· Process payment transactions in line with company policies.
Guest Engagement:
- Act as the primary point of contact for guests from reservation confirmation to post-departure.
- Respond to guest inquiries promptly and professionally across all communication channels.
- Build rapport and establish brand loyalty through continuous engagement and exceptional service.
· Complete the daily checklist of duties as set out by the Reservations Manager.
· Assist with the coordination of day-to-day duties of the reservations department, ensuring tasks are completed timely and to a high standard.
- Coordinate with on-ground staff 48 hours prior to guest arrival to ensure all preparations are complete.
- Manage guest requests and ensure they are communicated effectively to the relevant teams.
- Maintain accurate and detailed records of all guest interactions and resolutions.
· Own guest issues and complaints, resolving them quickly and effectively to ensure the best possible outcome for guests and the company.
· Escalate any potential financial concerns immediately to the Manager.
· Anticipate potential problems and address them proactively.
· Collaborate with on-ground teams to manage any physical needs or issues that require direct intervention.
Collaboration and Team Support:
· Cooperate, coordinate, and communicate requirements with other departments to ensure the highest level of guest service and maximum profit.
· Assist the Reservations Manager, Regional Managers, Holiday Managers, Hotel Managers, and Revenue Manager with tasks as instructed.
· Contribute to team development, including training, coaching, and providing constructive feedback.
· Promote and practice Alloggio values of teamwork, mutual respect, integrity, and empowerment among all co-workers.
Source Coordination:
· Manage and convert potential bookings from a variety of sources, including web chat, social media, phone calls, emails, tickets, and the intranet.
· Multi-skill across these platforms to ensure a seamless and consistent booking experience for potential guests.
· Ensure speed and accuracy in handling inquiries from all sources, aiming for high conversion rates and exceptional service delivery.
Central Team Collaboration:
· Work as part of a central team based across multiple countries and time zones, ensuring collaboration and coordination.
· Be attentive to the needs of team members and guests from different cultures and languages, understanding that vocabulary may have different meanings.
· Avoid working in silos by maintaining open communication and cooperation with all team members.
· Exhibit active listening and act swiftly to address any issues or needs that arise, ensuring a cohesive team environment.
Seasonality and Rostering:
· Understand that as a hospitality business, Alloggio must expand and contract with the time of year and seasonality.
· Be flexible and adaptable to work across a 24/7 operation, with rostering running from Monday to Sunday based on business demands.
· During quieter periods, be prepared to assist in other areas of the business, particularly in Guest Services
A BIT ABOUT YOU
· Display excellent communication and interpersonal skills with a commitment to service in all interactions.
· Demonstrate the ability to work under pressure, prioritise effectively, and meet deadlines.
· Exhibit attention to detail and accuracy in all tasks.
· Conduct all duties with a strong professional business ethic.
· Demonstrated experience in a high-volume, fast-paced customer service role
· Demonstrate competency across all software programs required to conduct the role, including but not limited to: HomHero, RMS, Locking Systems, Task Management Systems.
· Understand and comply with our rate strategies and distribution functionalities of OTA sites.
· Experience with industry-specific applications preferred (e.g., Property Management Systems, RMS, HomeHero, Zoho)
· Effective interpersonal skills with the proven ability to build strong relationships.
· An ambitious, growth mindset with strong problem-solving and negotiation skills.
· Excellent time management and ability to prioritise competing demands.
· A collaborative approach and a commitment aligned to the account's values
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever : Smart questions spark smart solutions.
- Entrepreneurial Energy : Think like an owner. Solve like a founder.
- Fast with Intent : We move fast and deliver real results.
- Laugh and Learn : We don't take ourselves too seriously, just our results.
We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.
Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.
Join the A-Team and experience the A-Life
HIRING ASAP Luxury Guest Services Officer
Posted today
Job Viewed
Job Description
Make your next big career move by applying as KMC Solutions' next RESPONSE TEAM LEAD (GUEST SERVICES SPECIALIST)
Role Summary:
The Response Team Lead ensures seamless 24/7 luxury client support, managing The Pulse for Voyager members and Client Services for Explorer & non-members. Designed to complement the DUO (Client Advisor & Travel Designer), The Pulse ensures that help is always available when the primary team is offline. Whether managing last-minute cancellations, resolving hotel issues, or handling urgent itinerary changes, The Pulse delivers immediate and personalized assistance, reinforcing Lartisien's promise of seamless luxury travel. This role requires quick decision-making, problem-solving, and expertise in high-stakes client interactions, using Salesforce Omni-Channel & extranets for real-time solutions.
Important Note: ONSITE WORK (SM AURA) - SHIFTING SCHEDULE
On top of your salary, here are the exciting benefits you can look forward to:
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
The main responsibilities of a RESPONSE TEAM LEAD include:
• 24/7 Client Support – Handle urgent requests, modifications, and cancellations across all membership tiers, ensuring a frictionless experience.
• Crisis Management – Resolve emergencies, ensuring exceptional client experiences.
• Technology-Driven Solutions – Use Salesforce Omni-Channel & extranet tools to monitor and respond instantly.
• Dual Role Execution – Manage high-priority Voyager requests while ensuring smooth operations for all clients.
• Multi-Channel Communication & Client Retention – Engage clients through WhatsApp, email, and phone, ensuring flexibility in communication. Strengthen loyalty through proactive service and seamless problem resolution.
To apply, you must be an expert on the following requirements:
• 5+ years in luxury travel, hospitality, or high-end client services.
• Expert in crisis resolution, high-pressure decision-making, and client satisfaction.
• Expertise in handling ultra-luxury clientele and complex service requests.
• Salesforce knowledge is an advantage.
• Fluent in English (French or other languages preferred).
• Availability for shift-based 24/7 support, including weekends and holidays.
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