82 Hospitality jobs in Tanza
CSR - Travel and Hospitality Account
Pasay City, National Capital Region
Orbit Teleservices PH
Posted 21 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
0
CSR - Travel and Hospitality Account - Paid Trainings
Pasay City, National Capital Region
Orbit Teleservices PH
Posted 7 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
1
CSR - Email and Chat Only - Hospitality Account
Pasay, National Capital Region
Orbit International Solutions
Posted 25 days ago
Job Viewed
Job Description
What You Will Do:
• Respond to customer inquiries via phone, email, or chat promptly and professionally. br>• Provide accurate information about products, services, and company policies. < r>• Resolve customer complaints and issues efficiently, ensuring customer satisfaction. < r>
Work Time:
• Work on weekdays only. < r>• Enjoy your weekends off. < r>
What You Need:
• Be friendly and good at talking. < r>• Know how to use a phone or computer < r>• Filipino Citizen, or hold relevant residence status < r>• With diploma (HS or College or Vocational) < r>• Amendable to work onsite and on a shifting schedule < r>• Good verbal, listening, and communication skills. Preferred language: English. < r>
Here’s What We Can Offer: < r>• Pioneer, Non-voice, and Easy Accounts Available < r>• HMO. < r>• 13th Month Pay. < r>• Departmental Awards < r>• Maternity/Paternity Leave < r>• Paid leaves. < r>• Attendance Bonus < r>
APPLY NOW!
• Respond to customer inquiries via phone, email, or chat promptly and professionally. br>• Provide accurate information about products, services, and company policies. < r>• Resolve customer complaints and issues efficiently, ensuring customer satisfaction. < r>
Work Time:
• Work on weekdays only. < r>• Enjoy your weekends off. < r>
What You Need:
• Be friendly and good at talking. < r>• Know how to use a phone or computer < r>• Filipino Citizen, or hold relevant residence status < r>• With diploma (HS or College or Vocational) < r>• Amendable to work onsite and on a shifting schedule < r>• Good verbal, listening, and communication skills. Preferred language: English. < r>
Here’s What We Can Offer: < r>• Pioneer, Non-voice, and Easy Accounts Available < r>• HMO. < r>• 13th Month Pay. < r>• Departmental Awards < r>• Maternity/Paternity Leave < r>• Paid leaves. < r>• Attendance Bonus < r>
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
2
CSR - Travel and Hospitality Account - Paid Trainings - 17K
Pasay City, National Capital Region
Orbit Teleservices PH
Posted 20 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
3
CSR - Travel and Hospitality Account - Paid Trainings - 20K
Pasay City, National Capital Region
Orbit Teleservices PH
Posted 26 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Pasay, National Capital Region
Dynamic Talent Solutions
Posted 2 days ago
Job Viewed
Job Description
The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. Assist customer queries, collect loan payments, and resolve delinquent customer loans by leveraging retention and liquidation strategies. Manage customer contact through inbound call queues and outbound dialer campaigns. Adhere to investor servicing guidelines and internal policies and procedures.
br>
Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
Provide accurate and relevant information to the customer.
Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
Effectively provide prompt, accurate and professional responses to customer inquiries
Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
Display active listening skills
Document loan activity on MSP
Actively collect on past due payments
Establish payment arrangements and determine strategies to resolve delinquency
Foreclosure questions and concerns
Determine the reason for default
Counsel customers about consequences of delinquency
Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
Payment Collection and Deal Production
Requirements
College degree preferred.
Open to College undergraduates with 12 months BPO experience preferable in collections department.
Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls.
Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
Ability to work independently.
B2 level English communication skill verbal or written
Stable Internet connection – Hybrid work from home model
br>
Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
Provide accurate and relevant information to the customer.
Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
Effectively provide prompt, accurate and professional responses to customer inquiries
Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
Display active listening skills
Document loan activity on MSP
Actively collect on past due payments
Establish payment arrangements and determine strategies to resolve delinquency
Foreclosure questions and concerns
Determine the reason for default
Counsel customers about consequences of delinquency
Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
Payment Collection and Deal Production
Requirements
College degree preferred.
Open to College undergraduates with 12 months BPO experience preferable in collections department.
Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls.
Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
Ability to work independently.
B2 level English communication skill verbal or written
Stable Internet connection – Hybrid work from home model
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Pasay, National Capital Region
ACCPRO International
Posted 12 days ago
Job Viewed
Job Description
DUTIES and RESPONSIBILITIES:
br>Excellent communication and phone skills, with an ability to think and react to situations
confidently
Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions
Appropriately communicate brand and corporate position, foster and maintain excellent customer relationship and build rapport in every customer contact via telephone or written correspondence
Able to create a need and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports for existing customers utilizing web based tools or proprietary software
Experience in sales and client account management is a must. Sales and marketing experience in the sports and entertainment industry is preferred
br>Excellent communication and phone skills, with an ability to think and react to situations
confidently
Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions
Appropriately communicate brand and corporate position, foster and maintain excellent customer relationship and build rapport in every customer contact via telephone or written correspondence
Able to create a need and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports for existing customers utilizing web based tools or proprietary software
Experience in sales and client account management is a must. Sales and marketing experience in the sports and entertainment industry is preferred
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hospitality Jobs in Tanza !
6
Customer Service Representative
Pasay City, National Capital Region
KLG International, Inc. - Foodservice Division
Posted 13 days ago
Job Viewed
Job Description
JOB RESPONSIBILITIES
br>- Responsible for providing support to customers by answering inquiries, resolving complaints, preparing quotations and processing orders.
- Assists walk-in customers, responds to telephone inquiries, provides answers and suggests solutions to customer needs.
- Coordinates with Territory Sales consultants and other departments in line with stocks allocations and updating of customer database.
JOB QUALIFICATIONS
- Graduate of any four (4) year course
- Customer service oriented
- Good communication skills.
PERKS AND BENEFITS
- Incentives
- Paid Training
- Paid Leaves including Birthday Leave
- Communication Allowance
- Health Card
- Life Insurance
- Free parking
- Employee Discount
br>- Responsible for providing support to customers by answering inquiries, resolving complaints, preparing quotations and processing orders.
- Assists walk-in customers, responds to telephone inquiries, provides answers and suggests solutions to customer needs.
- Coordinates with Territory Sales consultants and other departments in line with stocks allocations and updating of customer database.
JOB QUALIFICATIONS
- Graduate of any four (4) year course
- Customer service oriented
- Good communication skills.
PERKS AND BENEFITS
- Incentives
- Paid Training
- Paid Leaves including Birthday Leave
- Communication Allowance
- Health Card
- Life Insurance
- Free parking
- Employee Discount
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Officer
Muntinlupa, National Capital Region
Arrow Electronics, Inc.
Posted today
Job Viewed
Job Description
**Position**:
Customer Service Officer
**What You'll Be Doing**
- Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
- Working in close collaboration with Field Sales and Inside Sales, handle TEAM Setup / Pre-Order & Order Entries.
- Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
- Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
- Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
- Submit Customer Surveys and correct post-delivery issues
**What We Are Looking For**
- Bachelor's Degree
- 2-3 years of relevant experience in a customer service / order processing job function
- Experience within the electronics or high technology industry is an advantage
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Demonstrated analytical and problem-solving skills
- Skill in prioritizing requests, work, and multi-tasking
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more!
**About Arrow**
**Location**:
PH-Muntinlupa City, Philipines (Insular Life Corporate)
**Time Type**:
Full time
**Job Category**:
Business Support
Customer Service Officer
**What You'll Be Doing**
- Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
- Working in close collaboration with Field Sales and Inside Sales, handle TEAM Setup / Pre-Order & Order Entries.
- Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
- Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
- Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
- Submit Customer Surveys and correct post-delivery issues
**What We Are Looking For**
- Bachelor's Degree
- 2-3 years of relevant experience in a customer service / order processing job function
- Experience within the electronics or high technology industry is an advantage
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Demonstrated analytical and problem-solving skills
- Skill in prioritizing requests, work, and multi-tasking
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more!
**About Arrow**
**Location**:
PH-Muntinlupa City, Philipines (Insular Life Corporate)
**Time Type**:
Full time
**Job Category**:
Business Support
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
General Trias, Cavite
INTEGRATED FLEET MANAGEMENT SOLUTIONS OPC
Posted today
Job Viewed
Job Description
WE'RE HIRING CUSTOMER SERVICE REPRESENTATIVE
**Job Description**:
- Responsibilities include customer service calls, issues, and concerns.
- Provide reliable, remarkable support to every consumer.
Qualifications:
- Must have previous work with BPO companies is preferred.
Excellent written and communication skills in english.
- Ability to multitask, prioritize and manage time efficiently
- Willing to be assigned in General Trias, Cavite.
**Salary**: Php14,000.00 - Php16,000.00 per month
Schedule:
- 12 hour shift
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- General Trias, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
**Job Description**:
- Responsibilities include customer service calls, issues, and concerns.
- Provide reliable, remarkable support to every consumer.
Qualifications:
- Must have previous work with BPO companies is preferred.
Excellent written and communication skills in english.
- Ability to multitask, prioritize and manage time efficiently
- Willing to be assigned in General Trias, Cavite.
**Salary**: Php14,000.00 - Php16,000.00 per month
Schedule:
- 12 hour shift
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- General Trias, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
9