5 Hospitality jobs in Isabela
Customer Service Agent
Posted today
Job Viewed
Job Description
Department
Customer Service - Cauayan
Employee Type
Probationary
Explore this opportunity as a Customer Service Agent in
Cauayan Airport
and join our growing team at 1Aviation
Attends to passenger needs and requirements based on company policies and procedures within the assigned area.
What You'll Do
- Perform tasks based on the training provided.
- Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters; Attend post-flight briefing.
- Observe on-time opening and closing of counters/gates as required by the Carrier.
- Maintain cleanliness and orderliness of counters/gates at all times.
- Attending guests' inquiries and aid and solutions based on company policies and procedures.
- Handle flight disruption-related issues within authorized parameters and established standards. Escalate to station management issues/challenges beyond authority.
- Generates ancillary reports and ensures all irregularities are recorded.
- Prepare documents and endorse special handling guests to designated personnel.
- Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for deposit.
- Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reason.
- Perform other tasks as may be assigned by immediate superior.
- Ensure availability of check-in paraphernalia such as DG & Security questions countertop, roll-up banners/standees, signage, baggage tag labels, boarding pass printer, office supplies, boarding pass, baggage handling stickers, ASD forms, etc. at least fifteen (15) minutes before counters are opened. Any inoperative facility must be reported to the concerned.
- Review pre-flight documents such as but not limited to the following: PNL, SSR, and onward connections for appropriate handling preparations.
- Perform basic check-in functions such as but not limited to: guest/s profiling, checking of travel documents of guest's prior acceptance for international flights, attend to special handling cases at the check-in counters, acceptance, and collection of applicable fees for check – in baggage of passengers, processing and issuance of boarding pass, etc.
- Ensureavailabilityofboardinggatematerialssuchasbutnotlimitedtotwo-way radio, flight and boarding gate information placards updated flight booking, announcement guidelines and required forms (e.g. PHF, INAD/Deport Passenger Declaration Form,etc)prior to start of duty.
- Verify guests' flight details prior acceptance for boarding.
- CheckhandcarrybagsforsizeandweightrestrictionsandapplyinterceptedbaggagehandlingprocedureoftheCarrier.RelaypiecesofinterceptedbaggagetotheDS-Ramp for monitoring PPBM, and W/B purposes.
An ideal candidate for this role should possess the following qualifications:
- Must be a graduate of a 4-year course preferably in Hospitality Management/Tourism
- Preferably with work experience in a Customer Service environment
- Service oriented, Above-average communication skills
Experience Range Range (Years)
0 - 1 years
Job posted on
Customer Service Assistant
Posted today
Job Viewed
Job Description
- This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.**
Our stations team at Wigan are looking for enthusiastic individuals to join our Internal Only - Talent bank of Customer Service Assistants.
At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.
Are you
PASSIONATE
about delivering excellent customer service with
INTEGRITY
? Do you have an
AMBITIOUS
drive to make a genuine difference to others?
Then THIS is THE opportunity for YOU
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are
COMMITTED
to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
In this role you can bring your
AUTHENTIC
self to make our customers experience memorable as they travel through our stations. We want you to be you
As a Customer Service Assistant on a station, you will have:
- Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas.
- Taking initiative in problem solving and providing reassurance to customers.
- Ensure the safe and punctual dispatch of all services.
- Keep colleagues and customers safe through completing safety checks on the station.
- Be an ambassador for the company by going above an beyond for our customers.
If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for.
Take a look at the role profile here.
Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided.
If successful with your application you will be placed in a
Talent Bank
and offered a role as and when they arise.
As well as working with a fantastic team you will also receive: -
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
If this opportunity excites you then we want to hear from you Apply now to join our team and make a difference at Avanti West Coast.
At Avanti West Coast, we value the differences that make each of us outstanding Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.
Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Our Avanti West Coast Values
Passionate-
We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
Committed
- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
Integrity
- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
Ambitious
- We strive to be the best and are curious to new ways of working within our business and the wider industry.
Authentic
- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Customer Service Agent
Posted today
Job Viewed
Job Description
Department
Customer Service - Cauayan
Employee Type
Probationary
Now Hiring: Customer Service Agent – Cauayan (CYZ) | Join the 1Aviation Team
Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Cauayan (CYZ). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you
Job Overview
As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.
Key Responsibilities
- Represent 1Aviation's Vision, Mission, and Core Values in all passenger interactions.
- Ensure full compliance with aviation safety, security, quality, and customer service standards.
- Handle check-in, boarding, and gate operations according to airline procedures.
- Attend daily pre-flight and post-flight briefings.
- Maintain cleanliness and order at check-in counters and boarding gates.
- Respond to guest inquiries and complaints with empathy and professionalism.
- Assist with disruption management and escalate complex issues when needed.
- Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
- Provide special handling assistance for VIP, PWD, and elderly passengers.
- Stay onsite post-flight for up to 30 minutes to manage any flight returns.
- Perform additional tasks assigned by the Station Supervisor.
Qualifications
- Must be a bachelor's degree holder, preferably in Hospitality Management, Tourism, or a related field
- Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting
- Service-oriented and committed to delivering high-quality guest experiences
- Strong communication and interpersonal skills
- Ability to stay calm under pressure and solve problems effectively
- Willing to work in a rotating shift schedule, including weekends and holidays
Work Location:
Cauayan, Isabela – within proximity of the Cauayan airport
Why Join Us?
- Be part of a fast-growing aviation company with strong values
- Work in a dynamic, people-first environment
- Enjoy career development opportunities and training support
- Make an impact on passenger experience and airport operations
Apply Now
If you're ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team
Experience Range Range (Years)
0 - 5 years
Job posted on
Customer Service Advisor - WAH XP 2025
Posted 17 days ago
Job Viewed
Job Description
Customer Service Advisor - WAH XP 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Homecoming - Work at Home 2025
Posted 17 days ago
Job Viewed
Job Description
Customer Service Advisor - Homecoming - Work at Home 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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