26 Hospitality jobs in Calamba

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

JOB RESPONSIBILITIES (including Key And Additional Responsibilities)

• Order Processing and Order Management:
• Receive and process purchase orders, ensuring accuracy and data correctness.
• Verify customer information, payment details, terms and conditions, and order details.
• Proper handover of orders to the procurement team.
• Promptly inform customers of any supply chain risks from procurement.
• Process credit memos, debit memos, and stock returns if necessary.
• Obtain approval for the checklist before handing orders to procurement and logistics.
• Maintain and update master tracking files for orders.
• Liaise with logistics to ensure timely deliveries.
• Prepare backlog/open order reports for specific accounts.
• Issue proforma invoices for non-payment term customers.
• Communicate with customers on delivery schedules, shipping instructions, and order acknowledgments.
• Provide commercial invoices and shipping documents (PL, AWB, BL) as needed.
• Communicate with the sales team promptly about any discrepancies or order risks.
• Proactively communicate with customers on orders and deliveries.
• Prepare delay letters upon request.
• Customer Service:
• Respond promptly to customer inquiries and communicate order status updates.
• Handle general inquiries with a polite, helpful, and professional demeanor.
• Identify and escalate common problems with suggestions for improvement.
• Stay updated on new products and features.
• Complaint Resolution:
• Handle customer complaints, seeking solutions and assist with concerns as per standard warranty process.
• Escalate critical issues to the SEA order fulfillment management team when necessary.
• Liaise with internal departments/stakeholders to find optimal solutions for customers.
• Ensure prompt and effective resolution of customer issues.
• Collaborate with customers and logistics on claim delivery.
• Revenue Tracking:
• Accurately update revenue files weekly.
• Monitor revenue targets and report any deviations.
• Fully committed to deliverables during the financial closing period.
• Letter of Credit Management:
• Review and assess commercial terms and conditions for Letters of Credit.
• Collaborate with logistics and finance teams on documentation and financial aspects.
• Issue commercial invoices for LC payment terms.
• Additional Tasks:
• Can lead the PH-CS team if CS Manager is on Leave
• Perform other duties as assigned by the Customer Service Manager

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

• Graduate of Business, Marketing or related field.
• Excellent communication skills, polite, confident and friendly in dealing with clients.
• A commitment to excellent customer service.
• Competency in Microsoft applications.
• Able to work comfortably in a fast paced environment.
• Highly self-motivated and able to handle pressure.
• Fresh graduates are welcome to apply
• Willing to work at Batino, Calamba City.

Job Types: Full-time, Temporary

Ability to commute/relocate:

• Calamba City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person

We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering exceptional service. If you have strong communication skills, a problem-solving mindset, and a passion for helping others, we want to hear from you

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues effectively, ensuring high satisfaction levels.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate team or supervisor as needed.
• Stay up-to-date with company offerings, processes, and industry best practices.
• Contribute to a positive team environment by collaborating with colleagues and sharing insights.

Qualifications:

• High school diploma or equivalent (college degree preferred).
• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and basic computer applications.
• Ability to manage multiple tasks and prioritize effectively.
• Empathy, patience, and a customer-first attitude.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive, inclusive, and collaborative work environment.
• Comprehensive training to ensure your success in the role.
• HMO coverage

Job Type: Full-time

Pay: Php15, Php17,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Calamba City (Preferred)

Work Location: In person

Job description:

• Willing to work on-site.
• Can start ASAP
• 100% email support only, no calls, no chat.
• Provides prompt and efficient service to customers through email.
• Demonstrates ownership of every customer interaction to achieve successful first-time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer concern.
• Demonstrates the ability to recognize and identify system, process and policy issues impacting our customer and drive business improvement initiatives.
• Maintains a positive and professional demeanor always portraying the company in a positive light and efficiently managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains excellent performance metrics such as quality, productivity and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Perform duties as assigned.

QUALIFICATIONS:

-Graduate of any 4-year course

-Experience in Customer Service is an advantage (at least 6 months)

-Excellent in communication skills

-Strong customer service skills

-Can provide solutions to any related problems of clients

-Ability to remain calm under pressure

-Must be living in nearby areas, Calamba City Laguna

-Can start immediately

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Calamba City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Location:

• Calamba City (Preferred)

Work Location: In person

We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering exceptional service. If you have strong communication skills, a problem-solving mindset, and a passion for helping others, we want to hear from you

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues effectively, ensuring high satisfaction levels.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate team or supervisor as needed.
• Stay up-to-date with company offerings, processes, and industry best practices.
• Contribute to a positive team environment by collaborating with colleagues and sharing insights.

Qualifications:

• High school diploma or equivalent (college degree preferred).
• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and basic computer applications.
• Ability to manage multiple tasks and prioritize effectively.
• Empathy, patience, and a customer-first attitude.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive, inclusive, and collaborative work environment.
• Comprehensive training to ensure your success in the role.
• HMO coverage
• Referral and signing bonus worth PhP 5,000.

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Education:

• Junior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Calamba City, Laguna (Preferred)

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and in-person.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Meet personal/customer service team targets and call handling quotas.
• Follow communication procedures, guidelines, and policies.
• Coordinate with internal departments to resolve customer issues efficiently.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Qualifications:

• High school diploma or equivalent; college degree is a plus.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

The Customer Service Assistant – Supply Chain Support is responsible for managing stock allocation, preparing sales and inventory reports, processing orders and samples, and supporting communication with Regional Sales/ Senior Territory Manager. This role ensures efficient coordination between warehouses and sales teams, contributing to smooth supply chain operations and customer satisfaction.

Key Responsibilities:

• Process sales orders for Rice Seeds and Corn Seeds accurately and timely.
• Monitor sales performance and report sales data for Rice Seeds and Corn Seeds.
• Manage processing of sample orders for Crop Protection, Rice Seeds, and Corn Seeds.
• Handle processing of free-of-charge goods (e.g., Tandem ng Taniman - Roundup).
• Send billing documents (sales invoices and credit notes) to customers to facilitate timely collections.
• Process sales returns and product replacements, ensuring accuracy and adherence to policies
• Address product complaints and coordinate replacements through the inquiry system (Inq-quest - Intelex system).
• Provide accurate and timely documents and reports for internal and external stakeholders.
• Coordinate with relevant departments to resolve customer questions, issues, and disputes, ensuring proper follow-up.
• Support and execute additional tasks as assigned within the SCM organization.

Qualifications:

• Bachelor's degree or equivalent experience in Business, Supply Chain, Agriculture, or related fields preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Proficiency in Microsoft Office and SAP order processing systems/ Intelex System
• Ability to work collaboratively in a fast-paced environment.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Laguna: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How soon can you start?

Willingness to travel:

• 25% (Required)

Work Location: In person

Join the dynamic team at Ueno Container Logistics, Inc as a Customer Service Representative. In this full-time position based in Calamba City, Laguna, you will be the vital link between our organization and our valued customers, ensuring exceptional service and support. As a Customer Service Representative, you will play a key role in maintaining strong client relationships and contributing to the overall success of our logistics operations.

What you'll be doing:

• Responding to phone calls and emails from clients, providing updates on shipment status, and addressing any inquiries or concerns.
• Preparing and Reviewing shipping documents such as bills of lading, commercial invoices, permits and other necessary paperwork.
• Working with internal teams (operations, accounting, etc.) and external parties (shipping lines, a customs brokers, agents etc.) to ensure smooth shipment flow.
• Responsible in coordination of pick-ups and deliveries, tracking shipments, and monitoring the customs clearance processes.
• Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
• Maintaining accurate records of shipments, customer information, and other relevant data.
• Ensuring all operations comply with relevant regulations and company policies.
• Any other tasks that may be assigned by the immediate superior.

What we're looking for

• At least 2-years of experience in the same role/same industry.
• With good moral character ; With positive attitude towards difficult situations.
• Good customer service and communication skills.
• Can start ASAP

About us

UCL (Ueno Container Logistics) is a leading ISO-tank container operator based right in the central hub of Asia, providing our customers with high quality, innovative, and cost efficient solutions to their bulk liquid transportation needs on a global scale. 

We stand apart in the industry by providing not only a complete logistics management service across Asia and the world, but also through our expertise in designing unique custom solutions, carefully and prudently optimized for each and every client, from specially designed tanks to strategic allocation of assets to provide you with unmatched business opportunities and unprecedented cost savings, all without ever compromising on quality and safety.

Let us prove to you how we continue to stand out from the crowd, serving our customers with integrity, professionalism, innovation and safety to become the trusted operator of choice for your bulk liquid logistic needs.