430 Hospitality jobs in Angono
HR Specialist- Hospitality Industry
Makati, National Capital Region
HR Network Inc
Posted 20 days ago
Job Viewed
Job Description
Key Responsibilities:
Support end-to-end recruitment and onboarding processes br>Maintain employee records and ensure compliance with labor regulations
Assist with timekeeping, payroll coordination, and benefits administration
Facilitate employee engagement programs and training sessions
Handle employee concerns with confidentiality and professionalism
Coordinate with department heads for performance management support
Qualifications:
Bachelor’s degree in Human Resources, Psychology, Business, or related field < r>At least 2 years of HR experience, preferably in the hospitality industry
Knowledge of labor laws and HR best practices
Strong interpersonal and communication skills
Organized, detail-oriented, and proactive
Experience with HRIS is an advantage
Support end-to-end recruitment and onboarding processes br>Maintain employee records and ensure compliance with labor regulations
Assist with timekeeping, payroll coordination, and benefits administration
Facilitate employee engagement programs and training sessions
Handle employee concerns with confidentiality and professionalism
Coordinate with department heads for performance management support
Qualifications:
Bachelor’s degree in Human Resources, Psychology, Business, or related field < r>At least 2 years of HR experience, preferably in the hospitality industry
Knowledge of labor laws and HR best practices
Strong interpersonal and communication skills
Organized, detail-oriented, and proactive
Experience with HRIS is an advantage
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative (Travel & Hospitality - Mandarin)
Pasig, National Capital Region
BPOJobOpenings
Posted 13 days ago
Job Viewed
Job Description
Location: Pasig
Schedule: 8:00 AM - 6:00 PM Manila Time br>Language Requirement: Mandarin (Fluent, both written and spoken)
Industry: Travel & Hospitality
Job Overview:
We are seeking a Customer Service Representative (CSR) fluent in Mandarin to join our dynamic team in the Travel and Hospitality sector. The ideal candidate will have at least 1 year of experience using GDS tools (Sabre or Amadeus) and 6 months of fraud detection experience. This role involves providing high-quality support to clients in the travel and hospitality industry, ensuring an excellent customer experience while addressing their inquiries, issues, and fraud-related concerns.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat, ensuring high-quality, timely, and efficient service.
Assist clients with travel bookings, reservations, and general inquiries using Sabre or Amadeus GDS tools.
Address and resolve fraud-related concerns, including verifying transactions and mitigating potential fraudulent activities.
Ensure compliance with company policies, procedures, and industry regulations in all customer interactions.
Provide accurate information on policies, bookings, and promotions to customers in Mandarin.
Collaborate with internal teams to escalate and resolve issues when necessary.
Maintain detailed records of customer interactions and transactions in accordance with company standards.
Qualifications:
Language: Native or fluent Mandarin (both verbal and written) - preferred Chinese Singaporean applicants.
Experience:
At least 1 year of experience using GDS tools such as Sabre or Amadeus, in either the BPO or non-BPO industry.
At least 6 months of experience in fraud detection or prevention within a customer service or related role.
Strong communication and interpersonal skills with an ability to handle sensitive customer issues.
Ability to manage high volumes of work and multitask effectively in a fast-paced environment.
Problem-solving mindset with strong attention to detail and analytical skills.
Customer-focused with a passion for delivering exceptional service.
Knowledge of the travel and hospitality industry is a plus.
Perks & Benefits:
Competitive salary and benefits package.
Health and wellness programs.
Training and career development opportunities.
Dynamic and inclusive work culture.
Opportunity to work with an international team in a leading industry.
Schedule: 8:00 AM - 6:00 PM Manila Time br>Language Requirement: Mandarin (Fluent, both written and spoken)
Industry: Travel & Hospitality
Job Overview:
We are seeking a Customer Service Representative (CSR) fluent in Mandarin to join our dynamic team in the Travel and Hospitality sector. The ideal candidate will have at least 1 year of experience using GDS tools (Sabre or Amadeus) and 6 months of fraud detection experience. This role involves providing high-quality support to clients in the travel and hospitality industry, ensuring an excellent customer experience while addressing their inquiries, issues, and fraud-related concerns.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat, ensuring high-quality, timely, and efficient service.
Assist clients with travel bookings, reservations, and general inquiries using Sabre or Amadeus GDS tools.
Address and resolve fraud-related concerns, including verifying transactions and mitigating potential fraudulent activities.
Ensure compliance with company policies, procedures, and industry regulations in all customer interactions.
Provide accurate information on policies, bookings, and promotions to customers in Mandarin.
Collaborate with internal teams to escalate and resolve issues when necessary.
Maintain detailed records of customer interactions and transactions in accordance with company standards.
Qualifications:
Language: Native or fluent Mandarin (both verbal and written) - preferred Chinese Singaporean applicants.
Experience:
At least 1 year of experience using GDS tools such as Sabre or Amadeus, in either the BPO or non-BPO industry.
At least 6 months of experience in fraud detection or prevention within a customer service or related role.
Strong communication and interpersonal skills with an ability to handle sensitive customer issues.
Ability to manage high volumes of work and multitask effectively in a fast-paced environment.
Problem-solving mindset with strong attention to detail and analytical skills.
Customer-focused with a passion for delivering exceptional service.
Knowledge of the travel and hospitality industry is a plus.
Perks & Benefits:
Competitive salary and benefits package.
Health and wellness programs.
Training and career development opportunities.
Dynamic and inclusive work culture.
Opportunity to work with an international team in a leading industry.
This advertiser has chosen not to accept applicants from your region.
1
Sales Leader Travel /Hospitality Industry
Makati, National Capital Region
DTW Philippines OPC
Posted 17 days ago
Job Viewed
Job Description
About Us
br>Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.
And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.
Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.
Job Description
* Sales Strategy Development:
Develop and implement strategic sales plans to achieve company goals and maximize revenue.
Analyze market trends, customer needs and competitive landscape to identify opportunities for growth.
* Team Leadership:
Lead, mentor and motivate the sales team to achieve their targets and develop their skills.
Conduct regular performance reviews and provide constructive feedback to team members.
* Client Relationship Management:
Build and maintain strong relationships with key clients and stakeholders.
Identify and pursue new business opportunities while enhancing existing client relationships.
* Sales Forecasting and Reporting:
Monitor sales performance metrics and prepare regular reports for senior management.
Provide insights and recommendations based on sales performance data.
* Collaboration:
Collaborate with marketing and operations teams to ensure alignment of sales initiatives with overall company objectives.
Participate in industry events and conferences to represent the company and expand professional network.
* Training and Development:
Train and coach, the sales team to enhance product knowledge and sales techniques.
Stay updated on industry trends and best practices to continually improve sales processes.
Job Qualifications:
A minimum of 5 years of experience in sales management, preferably in the travel or hospitality industry.
Proven track record of achieving sales targets and driving revenue growth.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in MS Office Suite and CRM software.
br>Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.
And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.
Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.
Job Description
* Sales Strategy Development:
Develop and implement strategic sales plans to achieve company goals and maximize revenue.
Analyze market trends, customer needs and competitive landscape to identify opportunities for growth.
* Team Leadership:
Lead, mentor and motivate the sales team to achieve their targets and develop their skills.
Conduct regular performance reviews and provide constructive feedback to team members.
* Client Relationship Management:
Build and maintain strong relationships with key clients and stakeholders.
Identify and pursue new business opportunities while enhancing existing client relationships.
* Sales Forecasting and Reporting:
Monitor sales performance metrics and prepare regular reports for senior management.
Provide insights and recommendations based on sales performance data.
* Collaboration:
Collaborate with marketing and operations teams to ensure alignment of sales initiatives with overall company objectives.
Participate in industry events and conferences to represent the company and expand professional network.
* Training and Development:
Train and coach, the sales team to enhance product knowledge and sales techniques.
Stay updated on industry trends and best practices to continually improve sales processes.
Job Qualifications:
A minimum of 5 years of experience in sales management, preferably in the travel or hospitality industry.
Proven track record of achieving sales targets and driving revenue growth.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in MS Office Suite and CRM software.
This advertiser has chosen not to accept applicants from your region.
2
CSR - Travel and Hospitality Account
Pasay City, National Capital Region
Orbit Teleservices PH
Posted 22 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
3
Mandarin-speaking CSR - Travel and Hospitality
Pasig, National Capital Region
Talent Outsourcing Channel (TORCH) Solutions
Posted 13 days ago
Job Viewed
Job Description
️ READY TO SOAR IN YOUR CAREER?
JOIN OUR TRAVEL & HOSPITALITY TEAM TODAY! br>We’re URGENTLY HIRING Mandarin-speaking Customer Service Representatives for a premium global travel account in Silver City, Pasig! Earn up to ₱100,000/month!
Qualifications:
Singaporean Chinese speaker
Minimum 1 year GDS tool experience (Sabre or Amadeus – BPO or non-BPO) < r>At least 6 months of fraud experience
B2 CEFR proficiency
Perks and Benefits:
Premium Salary Package
Fixed Day Schedule
Paid Training
HMO Coverage & Dependents
Performance Bonuses
Career Growth Opportunities
Dynamic & Inclusive Work Environment
APPLY NOW!
JOIN OUR TRAVEL & HOSPITALITY TEAM TODAY! br>We’re URGENTLY HIRING Mandarin-speaking Customer Service Representatives for a premium global travel account in Silver City, Pasig! Earn up to ₱100,000/month!
Qualifications:
Singaporean Chinese speaker
Minimum 1 year GDS tool experience (Sabre or Amadeus – BPO or non-BPO) < r>At least 6 months of fraud experience
B2 CEFR proficiency
Perks and Benefits:
Premium Salary Package
Fixed Day Schedule
Paid Training
HMO Coverage & Dependents
Performance Bonuses
Career Growth Opportunities
Dynamic & Inclusive Work Environment
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
4
CSR - Travel and Hospitality Account - Paid Trainings
Pasay City, National Capital Region
Orbit Teleservices PH
Posted 7 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
5
CSR - Email and Chat Only - Hospitality Account
Pasay, National Capital Region
Orbit International Solutions
Posted 25 days ago
Job Viewed
Job Description
What You Will Do:
• Respond to customer inquiries via phone, email, or chat promptly and professionally. br>• Provide accurate information about products, services, and company policies. < r>• Resolve customer complaints and issues efficiently, ensuring customer satisfaction. < r>
Work Time:
• Work on weekdays only. < r>• Enjoy your weekends off. < r>
What You Need:
• Be friendly and good at talking. < r>• Know how to use a phone or computer < r>• Filipino Citizen, or hold relevant residence status < r>• With diploma (HS or College or Vocational) < r>• Amendable to work onsite and on a shifting schedule < r>• Good verbal, listening, and communication skills. Preferred language: English. < r>
Here’s What We Can Offer: < r>• Pioneer, Non-voice, and Easy Accounts Available < r>• HMO. < r>• 13th Month Pay. < r>• Departmental Awards < r>• Maternity/Paternity Leave < r>• Paid leaves. < r>• Attendance Bonus < r>
APPLY NOW!
• Respond to customer inquiries via phone, email, or chat promptly and professionally. br>• Provide accurate information about products, services, and company policies. < r>• Resolve customer complaints and issues efficiently, ensuring customer satisfaction. < r>
Work Time:
• Work on weekdays only. < r>• Enjoy your weekends off. < r>
What You Need:
• Be friendly and good at talking. < r>• Know how to use a phone or computer < r>• Filipino Citizen, or hold relevant residence status < r>• With diploma (HS or College or Vocational) < r>• Amendable to work onsite and on a shifting schedule < r>• Good verbal, listening, and communication skills. Preferred language: English. < r>
Here’s What We Can Offer: < r>• Pioneer, Non-voice, and Easy Accounts Available < r>• HMO. < r>• 13th Month Pay. < r>• Departmental Awards < r>• Maternity/Paternity Leave < r>• Paid leaves. < r>• Attendance Bonus < r>
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hospitality Jobs in Angono !
6
CSR - Travel and Hospitality Account - Paid Trainings - 17K
Pasay City, National Capital Region
Orbit Teleservices PH
Posted 20 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
7
CSR - Travel and Hospitality Account - Paid Trainings - 20K
Pasay City, National Capital Region
Orbit Teleservices PH
Posted 26 days ago
Job Viewed
Job Description
What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. • Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Job Type: Full-time
Pay: Php18,000.00 - Php30,000.00 per month
Benefits:
• Company events < r>• Health insurance < r>• On-site parking < r>• Opportunities for promotion < r>• Paid training < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
This advertiser has chosen not to accept applicants from your region.
8
Customer Service
Manila, Metropolitan Manila
BPO Career Center
Posted today
Job Viewed
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
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