352 Hospitality & Tourism jobs in the Philippines

We're growing and we want YOU to be part of our Customer Service Representative team in Metro Manila

Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

Handle customer inquiries, provide solutions, and resolve issues across various channels.

Offer accurate information about products, services, and company policies.

Process orders, returns, and account updates efficiently.

Maintain high standards of customer service and satisfaction.

Meet performance targets for productivity, quality, and customer satisfaction.

Document interactions and transactions accurately.

Qualifications:

High school diploma or equivalent required; customer facing work experience is a plus.

No prior customer service experience necessary—we provide comprehensive training

Strong communication and interpersonal skills.

Attention to detail and effective problem-solving abilities.

Ability to work in a fast-paced environment and adapt to changing customer needs.

Proficiency with customer service tools and systems is a plus but not required.

Why You Should Apply:

Competitive Salary (up to 25K)

Monthly Commissions

Fast-Track Career Growth for top performers

HMO with 2 FREE Dependents from Day 1

Free Coffee and Biscuits at the office (because work should be enjoyable)

Pioneer Accounts (including Non-voice and Easy Accounts)

Incentives, Signing Bonuses, and More Premium Perks

Flexible Shifts (Day, Mid, and Night)

Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you're new to customer service or looking to elevate your career, we have a place for you

Ready to take your career to the next level? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationFour Points by Sheraton Palawan Puerto Princesa, Sabang Beach, Puerto Princesa City, Palawan, Philippines, 5300

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We're growing and we want YOU to be part of our Hotel Reservation Account in Metro Manila Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

• Manage hotel reservations, inquiries, and cancellations.
• Provide accurate details about hotel availability, rates, and amenities.
• Process bookings efficiently and correctly.
• Resolve customer concerns and escalate issues as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of reservations and customer interactions.

Qualifications:

• High school diploma or equivalent required.
• No experience necessary—we provide comprehensive training
• Strong communication and interpersonal skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with reservation systems (e.g., GDS) is a plus but not required.
• Adaptable to changing customer needs and able to work well independently or as part of a team.

Why You Should Apply:

• Competitive Salary
• Fast-Track Career Growth for top performers
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office (who says work can't be fun?)
• Pioneer Accounts (including Non-voice and Easy Accounts)
• Incentives, Signing Bonuses, and More Premium Perks
• Flexible Shifts (Day, Mid, and Night)
• Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you're seasoned or just starting out, we have a place for you

Ready to level up? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Staff meals provided

Work Location: In person

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Manage hotel bookings, customer inquiries, and cancellations for guests and partners.
• Offer precise details on room availability, pricing, amenities, and policies.
• Process reservations efficiently and without errors.
• Address customer concerns and escalate more complex issues when necessary.
• Achieve performance goals related to efficiency, quality, and guest satisfaction.
• Keep thorough and accurate records of bookings and customer interactions.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We're growing and we want YOU to be part of our Hotel Reservation Account in Metro Manila Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

• Manage hotel reservations, inquiries, and cancellations.
• Provide accurate details about hotel availability, rates, and amenities.
• Process bookings efficiently and correctly.
• Resolve customer concerns and escalate issues as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of reservations and customer interactions.

Qualifications:

• High school diploma or equivalent required.
• No experience necessary—we provide comprehensive training
• Strong communication and interpersonal skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with reservation systems (e.g., GDS) is a plus but not required.
• Adaptable to changing customer needs and able to work well independently or as part of a team.

Why You Should Apply:

• Competitive Salary
• Fast-Track Career Growth for top performers
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office (who says work can't be fun?)
• Pioneer Accounts (including Non-voice and Easy Accounts)
• Incentives, Signing Bonuses, and More Premium Perks
• Flexible Shifts (Day, Mid, and Night)
• Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you're seasoned or just starting out, we have a place for you

Ready to level up? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Free parking
• On-site parking
• Paid training
• Pay raise

Work Location: In person

1. SPECIFIC DUTIES AND RESPONSIBILITIES

1.1. Identifies Barista performance challenges, provides assistance, coaches their performance, monitors the progress of skillset, and capability for continuous improvement on the job.

1.2. Supervises Barista to ensure that serving of all products is with friendly, individualized attention towards each customer. Educates customers about all/premium beverage and food items.

1.3. Trains and oversees Baristas and ensures that products are prepared by them according to the approved made and processed in a timely manner to meet the speed and demand of the market and or customers.

1.4. Ensures welfare, safety, and security of employees, location, and store operation in general.

1.5. Manages staff schedules to meet the required manpower in various shifts and activities of his assigned store/s.

1.6. Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.

1.7. Oversees cashiering and operational fund management; ensures that standard fund/amount is available in a timely manner. Administers bank deposits and sales reporting according to policies and procedures.

1.8. Maintains product expertise and prepares coffee mixture according to the approved made and process.

1.9. Manages and implements cleanliness, sanitation, and overall food and beverage safety, functioning equipment, and supplies available for efficient operation of the store.

1.10. Keeps workspace, and cart/store in its best condition. Coordinates all necessary repairs, refurbishing, and or maintenance jobs to ensure the overall look, and store/brand are according to approved identity.

1.11. Implements company policies, procedures, and protocols and any others that the company may introduce or revise from time to time.

1.12. Facilitates incident investigations involving employees or the general condition of the store, and its operation in relation with the lessor.

1.13. Administers the reporting requirements on employee benefits or Timekeeping related documents - Daily Time Records, pay slips, uniforms, etc.

1.14. Aids marketing promotions or store events and educate his staff accordingly.

2. MINIMUM REQUIREMENTS

2.1. With at least three (3) years actual experience as a supervisor in a restaurant, coffee shop, or equivalent experience in the food and beverage industry.

2.2. Barista a plus, with an equivalent certificate course in food and beverage service, an advantage.

2.4. Amenable to working on flexible operational, extended hours – as needed, and overseeing different stores/locations.

2.5. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.

2.6. Willing to be assigned in PINE LAKE AND PORTA VARGA

Job Types: Full-time, Permanent

Benefits:

• Paid training

Language:

• English (Preferred)

Work Location: In person

The Dining Supervisor is responsible for overseeing and coordinating the daily operations of the dining area to ensure smooth service, guest satisfaction, and compliance with food, safety, and service standards. The role supervises dining staff, ensures effective communication with kitchen and bar teams, and maintains a welcoming and efficient dining environment.

Key Responsibilities:

• Supervise, assign, and monitor dining staff to deliver consistent and high-quality service.
• Ensure proper guest seating, timely service, and a positive dining experience.
• Coordinate with kitchen and bar personnel for accurate and timely service of food and beverages.
• Conduct pre-shift briefings to update staff on assignments, menu changes, and service reminders.
• Monitor cleanliness, orderliness, and compliance with health and safety regulations in the dining area.
• Address and resolve guest concerns in a professional and courteous manner.
• Assist in training, mentoring, and evaluating dining staff to uphold service standards.
• Oversee inventory of dining supplies and request replenishments when needed.
• Support special events, functions, and promotions as required.
• Perform other related tasks as may be assigned.

Required Qualifications:

• Bachelor's degree in hospitality management or related field (or equivalent work experience).
• At least 2 years of relevant experience in food and beverage service, preferably in a supervisory role.
• Strong leadership, organizational, and communication skills.
• Knowledge of dining service standards, customer service practices, and health and safety regulations.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience in supervising a team within a club, hotel, or restaurant setting.
• Hands-on experience handling guest concerns and implementing service improvements.
• Familiarity with POS systems and basic reporting.

A. Overall Purpose of the Job

This role is responsible for fulfilling the backend reconciliation process of hotel complimentary stay programs for Aspire Lifestyles clients across various markets.

Specific Responsibilities

· Extract transactions listing from system and check the respective list for the day's cases (Asia, Europe, and Domestic).

· Meet performance standards as outlined in the Key Performance Indicators (KPIs).

· Call vendors to verify completed stay as per the client's hotel complimentary stay program terms & conditions.

· Email vendors and clients to follow up on each request that requires an email response.

· Email the clients of ineligibility justification for any stays marked as ineligible under the program.

· Post a relevant action on each request upon completion of the backend process validation.

· Ensure that appropriate fulfillment sections of each request are completed and correct to avoid credit rejection.

· Verify the cardmember's credit card and make sure it is accurately documented on the credit card vault of the system.

· Follow each call scripting and call procedure to proficient quality standards.

· Complete the action and documentation on each reconciliation request.

· Manage the shared mailbox and ensure all emails are responded to in a timely manner.

· Ensure reports are generated on a daily/monthly basis as required by the line manager or the client.

Other Duties

· Abide by all Aspire Lifestyles policies and procedures.

· Carry out any other reasonable duties assigned by the line manager and other leads.

Occupational Health & Safety

· Participate in the development and maintenance of a safe and healthy workplace

· Undertake all mandatory OH&S training as required

· Comply with any reasonable instructions, policies, procedures or safe work practices given by Intl.SOS in adhering to safe work procedures

· Cooperate with management in its fulfilment of its legislative obligations

· Take reasonable care to ensure their own health and safety and the safety of others

· Report any injury, hazard or illness as soon as possible to their supervisor/manager.

B. Job Profile

Required Competencies

·    Able to use web-based and/or computer-based programs to enter pertinent customer data, and process required information

·    Able to build relationships and form partnerships with key services and co-workers

·    Able to source information from a variety of resources

Required Work Experience / Knowledge

· years related experience in customer service or hospitality experience preferred

· year concierge experience preferred

· Geographical awareness and cultural sensitivity

· Travel agency experience or previous international travel experience preferred

Required Qualifications

· Diploma or equivalent required

· College Degree preferred

· Working knowledge of Microsoft Office programs

Required Languages

· Excellent oral and written English language skills

Travel / Schedule Rotation Requirements

• Schedule rotation within standard hours Monday to Friday
• Weekend and holiday work (when necessary)

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Anticipates guest needs, responds promptly, maintains positive guest relations, and ensures guest satisfaction at all times
• Services all suites and villas, including daily amenities and arrangements, as well as provide turndown services
• Reviews in-house, arriving, and departing reservations on a daily basis
• Performs meet and greet and send-off process according to the set standard
• Assist guests from the front of the hotel to the suite/ villa and assists the guests as needed including hotel tour, explanation of services, unpacking and packing luggage
• Takes orders for in-room dining, deliver and serve accordingly
• Responds to guest requests (e.g., shopping, flight ticket purchase, etc.) and queries promptly
• Records all pertinent data and guest preferences into guest profile
• Attends briefing, meetings and training sessions as required
• Performs other job related tasks assigned by his/her superior

II. JOB SPECIFICATIONS:

Educational Requirement:

• Bachelor's Degree in any course
• Degree in Hotel and Restaurant Management from a recognized institution is an advantage

Requirements:

• At least 2 years' work experience of similar capacity in a 5 – star establishment / or international property
• Advanced understanding of hotel operations, food and beverage including in-suite dining, wine and spirits

Other Qualifications:

• Must have exceptional customer service skills and pays attention to details
• Fluent in oral and written English and Filipino
• Knowledge of any other language is an advantage
• Able to work with minimum supervision
• Willing to work in a shifting schedule, irregular/extended hours, and/or during holidays and weekends
• Well-groomed and professional disposition
• Excellent guest relations and communication skills