23 Hospitality Management jobs in the Philippines

Job Title: Service Management Specialist
Shift: Mid-shift (3:00 PM 12:00 MN PHST)
Location: BGC
Budget: Open
Note: US experience is required

Key Responsibilities

• Support the operational health of the organization through data analysis, business reporting, workforce planning, and continuous process improvement
• Focus areas include business reporting and insights, process control and governance, workforce management, and continuous improvement
• Develop and maintain dashboards and reporting tools to provide actionable insights using tools such as Excel, Power BI, or Tableau
• Ensure compliance with internal policies and external standards through regular audits and monitoring
• Collaborate with stakeholders to improve transparency, efficiency, and process adherence
• Optimize staffing plans based on operational trends and forecasts
• Lead process improvement initiatives using methodologies such as Lean, Six Sigma, Agile, or PMP
• Monitor workforce performance trends and develop strategies that enhance productivity and employee engagement
• Identify opportunities for automation and recommend solutions using technologies like robotic process automation or artificial intelligence

Qualifications

• Bachelor's degree in Business, Finance, Data Analytics, or a related field
• At least three years of experience in service management or process improvement roles
• Strong experience working with US-based clients or organizations is required
• Proficient in reporting and data visualization tools such as Excel, Power BI, or Tableau
• Strong analytical, problem-solving, and communication skills
• Certification in Lean, Six Sigma, Agile, or PMP is preferred
• Familiarity with automation tools is an advantage
• Highly organized, proactive, assertive, and able to communicate with empathy

Work Location: Makati (Full Onsite)

Work Setup: Monday to Friday (8am-5pm)

Role Overview:

The Food Auditor is responsible for conducting third-party audits and delivering food safety training programs to ensure client compliance with relevant standards and regulations. This role involves performing full audit cycles, preparing documentation, and engaging with clients, primarily within the food production, catering, or hospitality sectors.

Qualifications:

• Holds a bachelors degree in Food Technology, Chemistry, or a closely related discipline in food or biosciences.
• Minimum of 4 years of full-time experience in a food chain-related industry , including at least 2 years in quality assurance or food safety roles in food production, retail, inspection, or manufacturing.
• At least 2 years of experience in food service , catering , or hotel operations .
• Having Professional License is an advantage.
• Completion of an IRCA/JRCA Certified Lead Auditor Course is a plus.
• Must have work experience in industries such as food service , catering , or hospitality .
• Proficient English language , both written and verbal communications.

Job Description

• Responsible for conducting and completing third-party audit cycles and delivering designated training programs, particularly in the area of Food Safety.
• Executes the full audit cycle, acting either as an audit team member or team leader, in line with applicable standards and regulatory requirements.
• Performs a comprehensive desk review of the clients management system prior to audits.
• Prepares an audit checklist and itinerary to serve as a reference during on-site audits.
• Carries out on-site audits in accordance with defined procedures and protocols.
• Finalizes and submits the complete audit package following each engagement.
• Handles client inquiries regarding the standards and systems for which the auditor is qualified.
• Customizes training materials when required and conducts training programs as assigned by the department.
• Provides coaching and constructive feedback to auditors who are undergoing training or are under supervision.
• Takes on other related tasks that support departmental goals or contribute to personal or professional development, as directed by a supervisor.
• Completes audit reports and keeps client documentation updated, including forms such as kick sheets.
• Maintains the highest standards of professional conduct and ethics, aligned with the organizations Code of Integrity.

Quality, Health, Safety, Environment, and Energy (QHSEE) Responsibilities

• Demonstrates a strong commitment to QHSEE policies, procedures, and work guidelines by actively engaging in meetings, training, and company initiatives.
• Responds promptly and appropriately to emergency situations, supporting team members in ensuring preparedness for workplace emergencies.
• Ensures safe disposal of waste in compliance with regulatory and environmental management requirements.
• Reports all incidents, near misses, and hazards in accordance with the organizations incident management procedures.
• Uses all tools and equipmentincluding safety gearcorrectly and responsibly, and reports any loss or damage to immediate supervisors.
• Keeps the work environment organized and compliant with the companys 5S program.
• Maintains awareness of workplace hazards and environmental risks, and suggests corrective actions to supervisors or QHSEE coordinators.
• Participates in risk assessments and incident investigations as required by management.
• Supports the effective implementation of the QHSEE Management System.
• Understands and respects the consequences of non-compliance with internal policies, procedures, and legal obligations.