442 Help Desk jobs in Muntinlupa

Call Center Agent Non-toxic College and Hs Grad

Muntinlupa, National Capital Region Ascent Pro (Professional Recruitment Outsourcing)

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Job Description

**WE ARE RAMP HIRING FOR THE CSR POSITION!**
**Free TIPS and COACHING para sure pass ka.**

**UP TO 23K SALARY PACKAGE!**

Benefits & perks include:

- 10% Night differential pay
- HMO on day 1 plus 2 dependents upon regularization
- Paid time off benefits; paid leaves; leave conversion
- Annual Merit Increase
- Quarterly Performance Bonus
- Employee Recognition, Employee Referral Incentives, Mandatory Statutory Benefits
- Over the phone interview/Onsite Process
- Non-toxic account

Qualifications:

- College Graduate with or without BPO experience/
- Completed 2yrs in College/Associate Degree graduate with 6mos BPO intl BPO experience/
- 1st yr College undergrad with 1yr intl BPO experience/
- High School Graduate with 2yrs BPO experience
- Good English verbal communication skills
- Flexible to work onsite in Northgate Alabang or Bridgetowne, Quezon City
- Flexible to work on night shift and shifting schedule

**Job Types**: Permanent, Fixed term
Contract length: 6 months

**Salary**: Php18,100.00 - Php23,600.00 per month

**Benefits**:

- Life insurance
- Opportunities for promotion
- Paid training

Schedule:

- 8 hour shift
- Night shift
- Shift system

Supplemental Pay:

- Quarterly bonus

Application Question(s):

- How many months/years is your total BPO experience?
- What is your expected salary?
- Where are you currently located?

**Education**:

- Junior High School (required)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Willingness to travel:

- 100% (preferred)
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Help Desk Specialist

Manila, Metropolitan Manila Demolytic

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Job Description

**Manila**:
**Philippines**:
We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner.

You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.

The goal is to make sure that customer value is maintained to the standards set forth by the company.

**Responsibilities**:
Follow up with customers, provide feedback and see problems through to resolution

Recommended procedure modifications or improvements

Utilise excellent customer service skills and exceed customers’ expectations

Properly escalate unresolved queries to the next level of support

Preserve and grow your knowledge of help desk procedures, products and services

**Requirements**:
Customer service orientation

Working knowledge of help desk software, databases and remote control

Strong client-facing and communication skills

Proven working experience in providing help desk support

Proficiency in English
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Help Desk Manager

Manila, Metropolitan Manila Demolytic

Posted today

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Job Description

**Manila**:
**Philippines**:
We are looking for a qualified Help desk manager to join our team.

You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.

As a Help desk manager, you should have a solid technical background combined with customer service experience.

A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

**Responsibilities**:
Develop daily, weekly and monthly reports on help desk team’s productivity

Recruit, train and support help desk representatives and technicians

Set specific customer service standards

Follow up with customers to identify areas of improvement

Manage the help desk team and evaluate performance

**Requirements**:
Team management skills

Customer-service oriented with a problem-solving attitude

Proven work experience as a Help desk manager

Hands on experience with help desk and remote control software

Excellent written and verbal communications skills
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Help Desk Manager

Manila, Metropolitan Manila Demolytic

Posted today

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Job Description

**Manila**:
**Philippines**:
We are looking for a qualified Help desk manager to join our team.

You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.

As a Help desk manager, you should have a solid technical background combined with customer service experience.

A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

**Responsibilities**:
Develop daily, weekly and monthly reports on help desk team’s productivity

Recruit, train and support help desk representatives and technicians

Set specific customer service standards

Follow up with customers to identify areas of improvement

Manage the help desk team and evaluate performance

**Requirements**:
Team management skills

Customer-service oriented with a problem-solving attitude

Proven work experience as a Help desk manager

Hands on experience with help desk and remote control software

Excellent written and verbal communications skills
This advertiser has chosen not to accept applicants from your region.

Help Desk Manager

Manila, Metropolitan Manila Demolytic

Posted today

Job Viewed

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Job Description

**Manila**:
**Philippines**:
We are looking for a qualified Help desk manager to join our team.

You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.

As a Help desk manager, you should have a solid technical background combined with customer service experience.

A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

**Responsibilities**:
Develop daily, weekly and monthly reports on help desk team’s productivity

Recruit, train and support help desk representatives and technicians

Set specific customer service standards

Follow up with customers to identify areas of improvement

Manage the help desk team and evaluate performance

**Requirements**:
Team management skills

Customer-service oriented with a problem-solving attitude

Proven work experience as a Help desk manager

Hands on experience with help desk and remote control software

Excellent written and verbal communications skills
This advertiser has chosen not to accept applicants from your region.

Help Desk Support - BPO

Mandaluyong, National Capital Region Orbit Teleservice NCR

Posted 18 days ago

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Job Description

WANT TO GET HIRED ASAP? GRAB OUR JOBS TODAY AND BE PRIORITIZED DURING THE PROCESS. LEARN MORE ABOUT OUR JOB VACANCIES BELOW.
We are continuously looking for top talents to join our team as Data Encoder | NON-VOICE AGENT | CSR. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care. br>List of vacancies we have for you:
• Customer Service Representative < r>• Technical Support Representative < r>• Sales Representative < r>• Travel Associate < r>• Healthcare Specialist < r>• Financial Associate < r>• Telemarketer < r>• Non-Voice Agent (limited slots) < r>Qualifications:
• Amenable to working onsite(office-based) < r>• Filipino Citizen, or hold relevant residence status < r>• 18 years old and above < r>• Completed High school (old or new curriculum) < r>• Good to excellent in verbal, listening, and communication skills. < r>• with BPO experience is a plus but NOT required < r>
Further details will be discussed during the interview. We have limited job offers available here! Grab our jobs today before it runs out!

APPLY NOW!
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Help Desk / Customer Service Representative

Cabuyao, Laguna PROTEGE LOGISTICS PHILIPPINES INCORPORATED

Posted today

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Job Description

Fresh graduate are welcome to Apply. Graduate in Marketing / Business Administration Course. With strong interpersonal skills and listening skills. Creative thinking analytical skills and with good computer skills.

**Job Types**: Full-time, Permanent, Fresh graduate

**Benefits**:

- Flextime

Schedule:

- 8 hour shift
- Flexible shift

Supplemental pay types:

- 13th month salary
- Bonus pay
- Overtime pay
- Yearly bonus
This advertiser has chosen not to accept applicants from your region.

Help Desk / Customer Service Representative

Cabuyao, Laguna PROTEGE LOGISTICS PHILIPPINES INCORPORATED

Posted today

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Job Description

Fresh graduate are welcome to Apply. Graduate in Marketing / Business Administration Course. With strong interpersonal skills and listening skills. Creative thinking analytical skills and with good computer skills.

**Job Types**: Full-time, Permanent, Fresh graduate

**Benefits**:

- Flextime

Schedule:

- 8 hour shift
- Flexible shift

Supplemental pay types:

- 13th month salary
- Bonus pay
- Overtime pay
- Yearly bonus
This advertiser has chosen not to accept applicants from your region.
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IT Help Desk Technician

Manila, Metropolitan Manila Demolytic

Posted today

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Job Description

**Manila**:
**Philippines**:
We are looking for a competent IT Help desk technician to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

**Responsibilities**:
Walk the customer through the problem-solving process

Pass on any feedback or suggestions by customers to the appropriate internal team

Follow-up and update customer status and information

Record events and problems and their resolution in logs

Direct unresolved issues to the next level of support personnel

**Requirements**:
Good understanding of computer systems, mobile devices and other tech products

Customer-oriented and cool-tempered

Proficiency in English

Proven experience as a help desk technician or other customer support role

Tech savvy with working knowledge of office automation products, databases and remote control
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IT Help Desk Technician (Remote)

Makati, National Capital Region Intelligent Technical Solutions (ITS)

Posted 23 days ago

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Job Description

Start Date: January 2025
br>Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications

• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements

• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.

Benefits:

• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
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Customer Service

Manila, Metropolitan Manila BPO Career Center

Posted today

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Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.

**Job Types**: Full-time, Permanent

**Salary**: Up to Php25,000.00 per month

**Benefits**:

- Health insurance
- Paid training
- Work from home

Schedule:

- 8 hour shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Overtime pay
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