6,263 Help Desk Analyst jobs in the Philippines

Are you ready to make an impact? Join
Infosys BPM
and be a part of the pioneering campaign as a
Service Desk Specialist
/
Subject Matter Expert
and jumpstart your career This is for our pioneering campaign in
BGC Site
.

Key Responsibilities:

• Provide advance level support, fulfillment of timelines and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
• Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
• Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.
• Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers
• Supports the tech agents by handling escalated tickets and coach them to improve their user handling skills.
• Measure, monitor and work to drive down incident levels. This will relate to Product and user problems. Ensure that the Service Desk actively participates in improving the usability and reliability of client services
• Process & SLA Compliance
• Customer Interaction – Escalation management
• Knowledge Management
• Identify Process Re-engineering/transformational opportunities and participate in the initiatives
• Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.

Key Requirements:

• Minimum experience of 2 years with relevant experience as an Assistant TL/Interim/SME for Service Desk
• Bachelor's degree graduate or equivalent experience
• Expertise in common desktop applications, operating systems, and hardware
• Experience on Ticket Analysis and understanding issue trends
• Willingness to work in rotational shifts and Onsite in Clark

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity

" We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

Company Description

Novus Technologies Pte Ltd, headquartered in Singapore, is a solution provider with extensive knowledge of the Asia Pacific region's retail banking and payments industry. Formed by professionals from world-class IT solution providers, Novus Technologies focuses on simplifying technology acquisition and implementation to help businesses concentrate on their core operations. Their network spans 19 Asia Pacific geographies, leveraging cross-region expertise to enhance customer experiences, particularly in banking, retail, and payment environments. The company is passionate about developing mobile solutions in these sectors to align with the region's rapid growth and evolving economic landscape.

Position Overview

We are looking for a friendly, proactive, and detail-oriented Helpdesk Agent to join our IT Support team. You will be the first point of contact for customers/users experiencing technical issues, and will help resolve their concerns quickly and effectively. If you love problem-solving and have strong communication skills, we want to hear from you

Key Responsibilities

· Respond to support requests via phone, email, chat, or ticketing system.

· Troubleshoot hardware, software, network, and connectivity issues.

· Log, prioritize, and track incidents and service requests in the ticketing system.

· Escalate more complex issues to senior / specialized IT teams when needed.

· Follow up with users to ensure issues are fully resolved and user satisfaction is maintained.

· Maintain and update documentation, knowledge base articles, and standard procedures.

What We're Looking For

· Strong customer service orientation and excellent communication skills (verbal & written).

· Familiarity with networks, connectivity, and common troubleshooting techniques.

· Ability to manage multiple open tickets and prioritize tasks effectively.

· Patience, professionalism, and a positive attitude under pressure.

(Optional/preferred) Experience with helpdesk tools/ticketing systems.

Must have atleast 1-3 years of experience in a service desk environment/IT helpdesk role - specifically with Linux, Microsoft Window and MAC OS

Must be willing to start ASAP

Must be willing to work on site in McKinley

With good communication skills

Job Type: Full-time

Pay: Up to Php28,000.00 per month

Benefits:

• Paid training

Experience:

• Helpdesk Analyst: 1 year (Required)

Work Location: In person

Location: Upper McKinely Hill, Taguig City, Metro Manila

Experience: 1-3 years of Experience in IT Help Desk

Education: High School

Roles and Responsibilities:

Provide first-level support via calls, emails, and tickets with a goal of first-call resolution

Troubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and more

Perform SOP-based triaging and escalate complex issues to advanced teams

Maintain and contribute to our knowledge base

Deliver clear remote troubleshooting and guidance

Required Skills & Desired Skills

Must have 1 – 3 years of experience in technical service desk support in BPO Industry

Must have Hands-on with Windows, Linux, and Mac OS

Must have knowledge/experience of office tools, printers, scanners, network security & antivirus

Strong problem-solving and multitasking skills

Customer-focused with excellent communication skills

Experience with Microsoft rollouts, EMR systems, Adobe products & HR apps

Willingness to work in night-shift schedule

Follow Us On LinkedIn To Know About Our Latest Job Openings

Submit the form below to apply

Name(Required)

Email(Required)

Phone(Required)

How many years of experience do you have as an IT Helpdesk/Service desk?(Required)

1 – 2

2 – 4

Above 4 years

Are you willing to work on-site in McKinley, Taguig?(Required)

Yes

No

Are you willing to work on a night shift?(Required)

Yes

No

Do you have hands-on experience with Windows, Linux, and Mac OS?(Required)

Yes

No

Attach Resume(Required)

Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

IT Service Desk / Help Desk Specialist

(Full On-Site, Night Shift – Taguig, BGC)

Department:
Service Delivery

Reports to:
Technical Team Lead

Work Setup:
100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift:
Night Shift (Eastern Time)

What You'll Do

• Provide IT support to global users, mainly in the US
• Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
• Handle tickets via remote tools, email, or phone
• Set up user accounts, laptops, printers, and network access
• Perform basic system checks, updates, and backups
• Support onboarding tasks like account setup and secure access
• Document fixes and solutions in the knowledge base
• Assist senior engineers with escalations and projects
• Join after-hours support rotation when required

What You Need

• 2+ years experience in IT support or helpdesk
• Strong hands-on experience with:
• Active Directory (user and group management)
• Microsoft 365 (email, Teams, apps)
• VPN setup and connectivity
• Printers (setup, network printing issues)
• Knowledge of basic networking: TCP/IP, DNS, DHCP
• Experience supporting global users (US, UK, AU preferred)
• Clear English communication skills (spoken and written)
• Calm, organized, and solution-oriented under pressure

Perks & Benefits

• Competitive salary package
• Health & life insurance (with dependents)
• Transportation service
• Company events & team activities
• Discounted lunch options
• Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Career Opportunity: Customer Service/Technical Support

Location: Mandaluyong City

For Customer Service Representative:

• College Graduate of any field
• Minimum of one (1) year call center experience in international voice account
• At least 6 months of experience in International Airline Account
• Experience with Omnichannel

For Technical Ads Support:

• At least 2 years completed in College Graduate or Associate Graduate
• At least one (1) year of experience in digital advertising

Work Arrangement: Onsite

Shift Schedule: Shifting (Morning, Mid, & Graveyard)

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Job Responsibilities:

• Ensures the end-to-end customer experience.
• Documentation of every customer interaction.
• Resolves billing and technical concerns.
• Establish memorable customer experience by providing fast and accurate resolution to customers.
• Identifying the issue and categorizing / prioritizing the incident and service requests.

Job Qualifications:

• With at least 6 months CSR/TS experience as voice or chat
• Average computer literacy is acceptable.
• Have understanding of Basic Internet Technology for higher trainability.
• Ability to convey information and express oneself clearly orally and in written form, in a persuasive or logical manner to individuals or groups to ensure that they understand the message.
• Ability to anticipate the implications and consequence of situations and taking appropriate action to be prepared for possible contingencies.
• Good English communication skills, both written and oral
• Must be self and goal driven.

Job Type: Full-time

Work Location: In person