1466 Customer Support jobs in Dasmariñas

Customer Support & Billing Specialist

We're looking for a Customer Support & Billing Specialist who can deliver excellent support to an international client while coordinating with internal teams on follow-ups, quotes, and client needs. This role is perfect for someone who enjoys customer interaction, has strong communication skills, and thrives in a collaborative environment.

What You'll Do

• Provide excellent customer support to an international client
• Handle contact follow-ups to ensure smooth communication
• Collaborate with the finance team to support daily operations
• Prepare accurate and timely quotations.
• Learn and adapt quickly to new tools, processes, and customer needs

What We're Looking For

• Candidate must possess Bachelor's Degree, any field.
• At least 1 year of customer service experience for international clients.
• Excellent command of English, both written and spoken.
• Knowledge of HubSpot, QuickBooks, and quote preparations is an advantage.
• Accounting background is not required, but a plus.
• Strong judgment and problem-solving skills to handle different customer scenarios.
• Ability to manage multiple tasks simultaneously.
• Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
• Must have a personal computer/laptop and a reliable internet connection for online screening and work-from-home setup.
• Open to working on a shifting schedule and on graveyard shift, and in a hybrid setup (work-from-home with occasional on-site work when required).

Customer Service II

Responsibilities
Job Description

Order Management

• Process all orders efficiently, accurately and in line with policies and procedures
• Run and follow up on various control reports to ensure that the order to payment process is fulfilled.

Complaint Management

• Handle and close customer complaints on time
• Collaborate with other functions to close complaints

Customer Management

• To handle all incoming telephone calls and emails dealing with Customers needs
• Build relationships with key customers

Sales Support

• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
• Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues.
• Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.

Other Tasks

• Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role.
• Assist with other areas of the business as required, providing cover where necessary.
• Play an active role in company change process through positive communication to internal and external Customers.
• To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

Requirements

• Preferred up to 2 years prior Customer Service Experience or university degree
• Fluent in business language of customer, with strong written and verbal communication skills. If this is not English, additionally English language skills are an advantage.
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures
• Identifies problems and relevant issues in straightforward situations
• Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel
• SAP - ERP system knowledge preferred
• Flexible with work hours – if required to cover holiday calendars
• Fluency in English is required and fluency in any of the languages from Mandarin, Malay, Bahasa Indonesia , Bahasa Malaysia preferred

LSEG is the world's leading source of intelligent information for businesses and professionals. We deliver information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, you will be enabling the discovery of new financial relationships and strategies.

The Quant Product Specialist team at LSEG thoroughly understand our clients' quantitative requirements from data to workflow needs. We determine, articulate, construct, and demonstrate the best solution set for our customers We are platform and content authorities who apply deep technical skills to build sophisticated data calculations and workflows tailored to our customer's requirements. We use our interpersonal skills to convey the benefits, insights, functionality and usability of our solutions. Our product knowledge and analytical skills help us meaningfully contribute to growing our proposition internally through partnership with internal groups to fix issues and develop and test new features.

Job Description
:

• Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge funds
• Assist clients in understanding, extracting and correct usage of LSEG and third party data from a centralized relational database (SSMS, Oracle and Snowflake) for their back-testing models
• Quality check, research, code scripts, and answer client inquiries on content and database functionality, and work with internal and external parties including vendors, content specialists, developers and product managers through to resolution
• Build and foster relationships with existing clients through training, client meetings, implementation support, case management and timely assistance in their financial research project and model development needs
• Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client's workflow
• Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business

Requirements
:

• Bachelor of Arts/Bachelor of Science from a top university in Engineering/Computer Science, Finance, or Mathematics
• Knowledge of, and experience with, analytical tools and databases
• Demonstrate knowledge of databases and Microsoft SQL, Oracle, or Snowflake coding experience.
• Experience with equity market and data content with good understanding of general financial markets
• Experience in quantitative analytics / equity research / equity or credit risk or financial modeling
• Familiarity with statistics and working knowledge with the econometrical packages like SPSS / Minitab / Stata / SAS / Matlab / R
• Ability to collaborate and communicate with technical and non-technical personnel via phone, face-to-face, and in writing
• Ability to give effective presentations and provide ad hoc answers
• Curious mentality with excellent problem solving skills

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.

This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Job Type: Fixed term

Contract length: 3 months

Application Question(s):

• Do you have any experience in Customer Service?
• What's your expected monthly basic salary?
• Are you willing to work onsite in Makati?
• Are you able to start immediately?

Work Location: In person

LSEG is the world's leading source of intelligent information for businesses and professionals. We deliver information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, you will be enabling the discovery of new financial relationships and strategies.

The Quant Product Specialist team at LSEG thoroughly understand our clients' quantitative requirements from data to workflow needs. We determine, articulate, construct, and demonstrate the best solution set for our customers We are platform and content authorities who apply deep technical skills to build sophisticated data calculations and workflows tailored to our customer's requirements. We use our interpersonal skills to convey the benefits, insights, functionality and usability of our solutions. Our product knowledge and analytical skills help us meaningfully contribute to growing our proposition internally through partnership with internal groups to fix issues and develop and test new features.

Job Description:

• Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge funds

• Assist clients in understanding, extracting and correct usage of LSEG and third party data from a centralized relational database (SSMS, Oracle and Snowflake) for their back-testing models

• Quality check, research, code scripts, and answer client inquiries on content and database functionality, and work with internal and external parties including vendors, content specialists, developers and product managers through to resolution

• Build and foster relationships with existing clients through training, client meetings, implementation support, case management and timely assistance in their financial research project and model development needs

• Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client's workflow

• Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business

Requirements:

• Bachelor of Arts/Bachelor of Science from a top university in Engineering/Computer Science, Finance, or Mathematics

• Knowledge of, and experience with, analytical tools and databases

• Demonstrate knowledge of databases and Microsoft SQL, Oracle, or Snowflake coding experience.

• Experience with equity market and data content with good understanding of general financial markets

• Experience in quantitative analytics / equity research / equity or credit risk or financial modeling

• Familiarity with statistics and working knowledge with the econometrical packages like SPSS / Minitab / Stata / SAS / Matlab / R

• Ability to collaborate and communicate with technical and non-technical personnel via phone, face-to-face, and in writing

• Ability to give effective presentations and provide ad hoc answers

• Curious mentality with excellent problem solving skills

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained,

your rights and how to contact us as a data subject

.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Job Summary:

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents. This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Easy and Fast One-day Hiring Process Earn up to 30k monthly plus more benefits We are looking for a Call Center Agent - Finance Account Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now

Responsibilities:

• Manage financial transactions and handle inquiries with accuracy and efficiency.
• Provide financial advice and guidance based on client needs.
• Resolve client concerns and disputes promptly.
• Ensure adherence to regulations and data security protocols.
• Maintain accurate records of financial transactions and client interactions.
• Contribute to the overall success of the financial services department by meeting performance targets.

Qualifications:

• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply today

Job Types: Full-time, Permanent

Pay: Php29, Php30,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training
• Pay raise

Work Location: In person

Customer Service II

Job Description

Responsibilities

Order Management

• Process all orders efficiently, accurately and in line with policies and procedures
• Run and follow up on various control reports to ensure that the order to payment process is fulfilled.

Complaint Management

• Handle and close customer complaints on time
• Collaborate with other functions to close complaints

Customer Management

• To handle all incoming telephone calls and emails dealing with Customers needs
• Build relationships with key customers

Sales Support

• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
• Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues.
• Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.

Other Tasks

• Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role.
• Assist with other areas of the business as required, providing cover where necessary.
• Play an active role in company change process through positive communication to internal and external Customers.
• To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

Requirements :

• Preferred up to 2 years prior Customer Service Experience or university degree
• Fluent in business language of customer, with strong written and verbal communication skills. If this is not English, additionally English language skills are an advantage.
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures
• Identifies problems and relevant issues in straightforward situations
• Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel
• SAP - ERP system knowledge preferred
• Flexible with work hours – if required to cover holiday calendars
• Fluency in English is required and fluency in any of the languages from Mandarin, Malay, Bahasa Indonesia , Bahasa Malaysia preferred

Looking to take your career to the next level? Then this role is for you

Join Outsourcey and be part of our mission to revolutionize global talent expansion We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together

• Exceptional communication and interpersonal skills.
• Strong organizational abilities, capable of multitasking with meticulous attention to detail.
• Team player with a deep understanding of client care and service quality.
• Proficient in working under deadlines.
• Thrives in high-pressure environments.
• Demonstrates autonomy and teamwork equally.
• Provides high-quality customer service.
• Ability to handle complaints and rude customers with professionalism and empathy, representing Bodycare positively.

Core responsibilities:

• Schedule appointments for pre-employment, periodic assessments, VIP, and onsite physiotherapy sessions.
• Manage incoming phone calls promptly and effectively.
• Communicate with candidates and the clinical network regarding appointments and requirements.
• Liaise with clients regarding booking status and completion of health assessments and VIP appointments.
• Act as the primary contact for the broader Occ Health Group.
• Ensure candidates are informed about appointments and requirements.
• Resolve IT/dashboard issues with clients and the clinical network.
• Manage and utilize multiple booking and software platforms supplied by the Occ Health Group.
• Meet team and individual KPIs.
• Assist with managing multiple inboxes efficiently.
• Handle complaints and rude customers with professionalism and empathy, representing Bodycare positively.

Benefits:
Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together