131 Customer Success Manager Ph jobs in Manila

Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>

Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply today!

We are looking for new Customer Support Associates who are passionate about customer support and helping people. We are looking for people who are passionate, understand the urgency of the start-up setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our world-class client.
br>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>We are ideally looking for someone who has worked in customer services before, but we are willing to work with the right person, whatever their experience if they have a passion for helping customers.

• Work Setup: On Site Assignment < r>• Work Location: Ayala Avenue, Makati City < r>• Work Schedule: Shifting Schedule (Day, Mid and Night Shift) < r>• Salary Package once passed training: Php 25,000 < r>• Nature of Account (Financial Tech Account blended campaign mix of voice, email and chat support) < r>• Age: At least 21+

Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>

Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply today!

What You'll Get To Do:
● Create a wonderful customer experience as you understand that making a customer happy is br>crucially important to a business's success
● Be creative, friendly, and solution-oriented with customers and colleagues < r>● Look for ways to constantly improve processes < r>● Contribute to making the best working environment for yourself and your co-workers by being < r>the best self
● Understand the need to meet expectations, rise above them, and go that extra mile for < r>customers
● Be honest, able to own up to your mistakes, and never break promises < r>● Provide world-class customer support via chat, email, phone < r>● Work with the client’s internal teams to provide the best possible resolutions to the customer
thorough responses to customer queries
A Day in the Life of a CS Agent
● Start your day by logging into your systems and reading over all relevant updates < r>● Daily huddle, to discuss new updates < r>● Log into your shift according to your schedule: < r>○ Phone or Live chat shift < r>■ Be available for live contacts to come in < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>○ Email shift < r>■ Work through the email queue from the oldest emails to the newest < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>● Attend any coaching sessions set up by your Team Lead or QA. < r>● Attend any improvement training set up by the client < r>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>
● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy

Qualifications:
• Great level of understanding of English, capable of working with English tooling and br>• Knowledge Base < r>• Ability to multi-task and take responsibility in challenging situations < r>• Able to adjust to a fast-paced environment / constan changes < r>• Basic Computer skills with a typing speed of 40 WPM 100% accuracy < r>
Fresh Graduate of Senior High School Graduate
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO -CAN START ASAP

Express Hiring every Saturday 10:00 AM to 6:00 PM (Robinson's Ayala, Makati City)

Virtual Interview open Monday to Friday
10:00 AM to 5:00 PM

Starting Salary Php 20 000 to Php 25 000 plus other benefits

WE NEED 150 CSA URGENT!
br>Salary Range: 25k
Location: Onsite at Ayala Ave., Makati City
Schedule: Shifting (Day, Mid and Night)

Qualifications:

● fresh graduate will be considered < r>● Amenable person < r>● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)

-Al least Senior High School graduate
- High School Graduates or Degree Holders are welcome to apply br>- Candidate with 6 months Experience in BPO is an advantage
-Great level of speaking and understanding of English, capable of working with English tooling and Knowledge Base
-Ability to multi-task and take responsibility in challenging situations
-Able to adjust to a fast-paced environment / constant changes
-Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
-Willing to undergo 22 days training.
-Willing to render shifting schedule

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
*Team:*
As a Customer Support Supervisor, you will lead a team of highly motivated customer support professionals whose performance is critical to Coinbase achieving its mission. Using your customer support, operations and team management skills you will play a crucial role ensuring we deliver an outstanding customer experience globally.
*
What you'll be doing (ie. job duties):*
* Develop and lead a team of high performing customer support agents across multiple channels (email, chat & phone).
* Act as a trusted point of contact for escalations and high priority issues related to your scope.
* Achieve service level agreements, productivity metrics and quality metrics for your line of business, at the individual and team level.
* Provide leadership mentorship based on industry best methodologies and performance management.
* Focus on team growth and enablement through mentorship, career development and employee engagement.
* Collaborate with internal support teams across Programs, Tools, Quality and Training to help launch or improve product support workflows.
* Utilize an in-depth understanding of metrics to drive data-driven business decisions.
* Continuously add value through effective project management, dedicated prioritization and efficient execution.
* Communicate policies to customer support agents and become the primary information source for the team, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
*What we look for in you (i.e. job requirements):*
* Motivated by Coinbase's mission and crafting a seamless support experience for our global customer base.
* Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
* Minimum of 3 years of people management experience in an operations environment.
* Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email and chat.
* Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
* Subject matter expertise and interest in the crypto ecosystem.
* Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
* Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
* Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
* Willing to work from an office at Manila, Philippines
*Nice to haves:*
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Advanced experience in project management, analytics or quality assurance.
* Advanced degree in business, finance, customer experience and/or blockchain.
* Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
G2624
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision).
Pay Range:
?1,591,400-?1,591,400 PHP
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact mailto:

**DUTIES AND RESPONSIBILITIES**:
*
- Manage and help resolve potential customer issues before it becomes an escalation; provide full support in helping the Operations team in overcoming and preventing customer escalations
- Develop healthy relationships with the customers, encouraging trust and confidence in the role and hammerjack
- Respond to customer queries pertaining to services rendered by hammerjack
- Case management of customer concerns and escalations until resolution has been achieved
- Understand the customers’ businesses, recognize pain points on other parts of their businesses and realize potential service opportunities that hammerjack can provide.
- Pro-actively review potential risks for customers based on available data and reports and provide recommendations for mitigation to the customer and/or other hammerjack departments
- Articulate/reiterate customer expectations to hammerjack service delivery and operations
- Manage customer expectations on service disruptions or delays

**QUALIFICATIONS**:
*
- Complete knowledge of hammerjack business offerings and processes
- Experience in onboarding new clients in a BPO setting
- Experience in coordinating and liaising with different key departments (IT, Recruitment, etc.)
- Actively seeks to understand customer needs, expectation and level of satisfaction
- Able to maintain good relationships with clients
- Ability to handle complex issues while building trust and confidence
- Excellent communication, interpersonal, and presentation skills to interact effectively and efficiently with all hammerjack customers
- Adaptability and flexibility in changing priorities, meeting deadlines, and working well under pressure
- Strong adherence to personal development and commitment to achieving company goals

**Job Types**: Full-time, Permanent

**Benefits**:

- Opportunities for promotion
- Work from home

Schedule:

- 8 hour shift
- Day shift

Supplemental Pay:

- 13th month salary