8 Customer Service jobs in Talavera

As a Customer Service Representative, provide exceptional support by resolving issues, answering inquiries, and offering effective solutions via calls, emails, and messages.

• At least Senior High School Graduate /High School Graduate (Old Curriculum)

• With or without experience are welcome to apply

• With Good to Excellent Communication Skills

Department
Customer Service - San Jose

Employee Type
Probationary

Explore this opportunity as a Customer Service Agent at
San Jose
Airport and join our growing team at 1Aviation

Attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You Will Do

• Ensure that 1Aviation's Vision, Mission, and Values are achieved.
• Promote and ensure compliance with quality, safety, security, and customer service standards based on

regulatory requirements, government laws, acceptable industry standards, and company policies and

procedures.

• Perform tasks based on the training provided.
• Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters;

Attend post-flight briefing.

• Observe on-time opening and closing of counters/gates as required by the Carrier.
• Maintain cleanliness and orderliness of counters/gates at all times.
• Attending guest's inquiries and aid and solution based on company policies and procedures.
• Handle flight disruption-related issues within authorized parameters and established standards.

Escalate to station management issues/challenges beyond authority.

• Generates ancillary reports and ensures all irregularities are recorded.
• Prepare documents and endorse special handling guests to designated personnel.
• Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for

deposit.

• Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as

a precaution in case the flight returns for whatever reason.

• Performs specific functions that may be assigned by the Immediate Superior

An ideal candidate for this role should possess the following qualifications:

Required Educational Background

• Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
• Preferably with work experience in a Customer Service environment
• Service Oriented
• Above average communication skills
• Analytical Skills

Experience Range Range (Years)
0 - 1 years

Job posted on

Job Descriptions

• Accurately and efficiently encode customer orders into the company's system.
• Manage the end-to-end process of order fulfillment from initial encoding to delivery coordination.
• Develop a comprehensive understanding of the company's product offering and be able to provide detailed information to customers.
• Provide basic support to customers, addressing common issues or concerns promptly and professionally.
• Collaborate with other department to resolve more complex issues when necessary.
• Maintain accurate records of customer interactions, order details, and issue resolutions in the company's database.
• Communicate effectively with B2B clients, ensuring clear and concise communication in order related discussions.
• Collaborate with the sales and logistic teams to streamline communication channels.
• Work closely with internal teams, including sales, logistic and products management to ensure seamless customer interactions.

Qualifications

• Any Course, College Graduate.
• Preferably with experience in a customer service or order processing role, preferably within the B2B food industry.
• Strong attention to detail and accuracy in order encoding.
• Excellent communication skills, both verbal and written.
• Proficient in using communication tools, such as phones, email and other relevant software.

Job Type: Full-time

Pay: From Php18,500.00 per month

Work Location: In person

Overall Function:

The Customer Care Supervisor plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with clients.

Responsibilities:

1. Order Processing:

• Efficiently process incoming customer orders via phone, email or online platforms.
• Verify order accuracy, product availability, pricing information and MOQ requirements.
• Coordinate with concerned departments to ensure timely order fulfillment.

2. Customer Inquiries:

• Respond promptly and professionally to customer inquiries related to products, orders, delivery and complaints.
• Provide detailed product information, pricing and minimum order quantities.
• Address and resolve customer concerns or issues in a timely and satisfactory manner.

3. Communication and Coordination:

• Collaborate with the sales, production, and operations teams to ensure seamless order processing and delivery.
• Communicate order updates, delays, or changes to customers in a proactive and transparent manner.
• Work closely with account managers to understand specific customer requirements and preferences.

4. Documentation and Record-Keeping:

• Maintain accurate and up-to-date records of customer interactions, transactions, preferences and feedback.
• Generate and review reports related to order status, customer feedback, and key performance indicators.

5. Customer Relationship Management:

• Build and maintain positive relationships with key B2B clients.
• Proactively engage with customers to gather feedback and identify areas for improvement.
• Identify opportunities for upselling or cross-selling based on customer needs.

6. Problem Resolution:

• Address and resolve customer complaints or issues promptly and professionally making sure that Corrective Action Reports (CARs) are issued to clients in a timely manner and are filed accordingly.
• Escalate complex issues to the appropriate department or management when necessary.

7. Product Knowledge:

• Stay informed about product offerings, features, and industry trends. Provide reports frequently to management.
• Provide product recommendations and solutions based on customer needs.

8. Customer Service Policies:

• Prepares outline how to create successful policies in different clients

Qualifications:

• Must possess a Bachelor's Degree / Graduate of Marketing, Business or any related field.
• Experience: Previous experience in customer service, order processing, or a related field is an asset.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational and multitasking abilities in a fast-paced environment.
• Problem-Solving: Effective problem solving skills with a customer-centric approach.
• Team Collaboration: Ability to work collaboratively with cross-functional teams.
• Technical Skills: Proficient in using order processing systems, SAP and MS Office Suite.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Free parking
• Health insurance
• On-site parking
• Promotion to permanent employee

Overall Function:

The Customer Care Supervisor plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with clients.

Responsibilities:

1. Order Processing:

• Efficiently process incoming customer orders via phone, email or online platforms.
• Verify order accuracy, product availability, pricing information and MOQ requirements.
• Coordinate with concerned departments to ensure timely order fulfillment.

2. Customer Inquiries:

• Respond promptly and professionally to customer inquiries related to products, orders, delivery and complaints.
• Provide detailed product information, pricing and minimum order quantities.
• Address and resolve customer concerns or issues in a timely and satisfactory manner.

3. Communication and Coordination:

• Collaborate with the sales, production, and operations teams to ensure seamless order processing and delivery.
• Communicate order updates, delays, or changes to customers in a proactive and transparent manner.
• Work closely with account managers to understand specific customer requirements and preferences.

4. Documentation and Record-Keeping:

• Maintain accurate and up-to-date records of customer interactions, transactions, preferences and feedback.
• Generate and review reports related to order status, customer feedback, and key performance indicators.

5. Customer Relationship Management:

• Build and maintain positive relationships with key B2B clients.
• Proactively engage with customers to gather feedback and identify areas for improvement.
• Identify opportunities for upselling or cross-selling based on customer needs.

6. Problem Resolution:

• Address and resolve customer complaints or issues promptly and professionally making sure that Corrective Action Reports (CARs) are issued to clients in a timely manner and are filed accordingly.
• Escalate complex issues to the appropriate department or management when necessary.

7. Product Knowledge:

• Stay informed about product offerings, features, and industry trends. Provide reports frequently to management.
• Provide product recommendations and solutions based on customer needs.

8. Customer Service Policies:

• Prepares outline how to create successful policies in different clients

Qualifications:

• Must possess a Bachelor's Degree / Graduate of Marketing, Business or any related field.
• Experience: Previous experience in customer service, order processing, or a related field is an asset.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational and multitasking abilities in a fast-paced environment.
• Problem-Solving: Effective problem solving skills with a customer-centric approach.
• Team Collaboration: Ability to work collaboratively with cross-functional teams.
• Technical Skills: Proficient in using order processing systems, SAP and MS Office Suite.

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Free parking
• Health insurance
• On-site parking
• Promotion to permanent employee

Work Location: In person