480 Customer Service jobs in San Pedro
Customer Service Representative
Pasay, National Capital Region
Dynamic Talent Solutions
Posted 2 days ago
Job Viewed
Job Description
The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. Assist customer queries, collect loan payments, and resolve delinquent customer loans by leveraging retention and liquidation strategies. Manage customer contact through inbound call queues and outbound dialer campaigns. Adhere to investor servicing guidelines and internal policies and procedures.
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Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
Provide accurate and relevant information to the customer.
Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
Effectively provide prompt, accurate and professional responses to customer inquiries
Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
Display active listening skills
Document loan activity on MSP
Actively collect on past due payments
Establish payment arrangements and determine strategies to resolve delinquency
Foreclosure questions and concerns
Determine the reason for default
Counsel customers about consequences of delinquency
Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
Payment Collection and Deal Production
Requirements
College degree preferred.
Open to College undergraduates with 12 months BPO experience preferable in collections department.
Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls.
Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
Ability to work independently.
B2 level English communication skill verbal or written
Stable Internet connection – Hybrid work from home model
br>
Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
Provide accurate and relevant information to the customer.
Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
Effectively provide prompt, accurate and professional responses to customer inquiries
Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
Display active listening skills
Document loan activity on MSP
Actively collect on past due payments
Establish payment arrangements and determine strategies to resolve delinquency
Foreclosure questions and concerns
Determine the reason for default
Counsel customers about consequences of delinquency
Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
Payment Collection and Deal Production
Requirements
College degree preferred.
Open to College undergraduates with 12 months BPO experience preferable in collections department.
Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls.
Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
Ability to work independently.
B2 level English communication skill verbal or written
Stable Internet connection – Hybrid work from home model
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Mandaluyong, National Capital Region
BPOJobOpenings
Posted 2 days ago
Job Viewed
Job Description
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.
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Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
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Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Good to excellent English communication skills
Willing to start immediately.
Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Makati, National Capital Region
Miranda HR
Posted 7 days ago
Job Viewed
Job Description
We’re HIRING!
CUSTOMER SERVICE REPRESENTATIVE br>Looking for your first job or a fresh start? This might be perfect for you! We’re on the lookout for Customer Service Reps - NO BPO EXPERIENCE NEEDED < r> What you need:
- High School or Senior High grad
- Okay communication skills
- Willing to work onsite (Makati or Pasig)
What you’ll get: < r>- HMO + Life Insurance
- Performance incentives (yes, extra pay!)
- Free P2P shuttle service
- Free parking
- Night differential pay
If you're ready to start working and want a chill and supportive environment to learn and grow, this is it!
Message me if you’re interested or want more details. I can help you apply!
CUSTOMER SERVICE REPRESENTATIVE br>Looking for your first job or a fresh start? This might be perfect for you! We’re on the lookout for Customer Service Reps - NO BPO EXPERIENCE NEEDED < r> What you need:
- High School or Senior High grad
- Okay communication skills
- Willing to work onsite (Makati or Pasig)
What you’ll get: < r>- HMO + Life Insurance
- Performance incentives (yes, extra pay!)
- Free P2P shuttle service
- Free parking
- Night differential pay
If you're ready to start working and want a chill and supportive environment to learn and grow, this is it!
Message me if you’re interested or want more details. I can help you apply!
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Pasig, National Capital Region
ACCPRO International
Posted 7 days ago
Job Viewed
Job Description
Duties and Responsibilities
br>• Process payment activation (cash, credit card, check, Bank deposit) < r>• Providing a high standard of customer service < r>• Responding promptly to customer inquiries in person < r>• Resolve customer complaints via phone or email < r>• Responding to customer queries via Social Media Platforms < r>• Assist customers in terms of orders, account maintenance, and other services < r>• Inform, campaign, promote to customers of announcement and promotions through < r>text blast, call outs and social media as part of sales drive
• Handles customer complaints and inquiries < r>• Maintain and updates customer records and account information < r>• Coordinate with other departments for smooth flow of Member transactions < r>• Provide assistance during events such as Trainings, conventions, seminars, < r>recognitions
• Ensure smooth coordination of order ship out with Logistics department < r>• Work with Customer Service Team Leader to ensure proper customer service is being < r>delivered
• Other functions that may be assigned and willing to be assigned anywhere < r>
Qualifications:
• Must possess at least a bachelor’s degree/College Degree in any field
• With pleasing personality, energetic and with positive attitude < r>• 1 year of experience in customer service < r>
Knowledge, Skills, and Abilities
• PC knowledge required (Internet, MS Office Software) < r>• Willingness to learn, be trained and has strong initiative to take action < r>• Must have ability to communicate effectively, both verbally and in writing < r>• With good interpersonal communication skills, customer-oriented < r>
Work Arrangements
Location: Manila
Set-up: Onsite
Shift: 9 am - 6 pm
br>• Process payment activation (cash, credit card, check, Bank deposit) < r>• Providing a high standard of customer service < r>• Responding promptly to customer inquiries in person < r>• Resolve customer complaints via phone or email < r>• Responding to customer queries via Social Media Platforms < r>• Assist customers in terms of orders, account maintenance, and other services < r>• Inform, campaign, promote to customers of announcement and promotions through < r>text blast, call outs and social media as part of sales drive
• Handles customer complaints and inquiries < r>• Maintain and updates customer records and account information < r>• Coordinate with other departments for smooth flow of Member transactions < r>• Provide assistance during events such as Trainings, conventions, seminars, < r>recognitions
• Ensure smooth coordination of order ship out with Logistics department < r>• Work with Customer Service Team Leader to ensure proper customer service is being < r>delivered
• Other functions that may be assigned and willing to be assigned anywhere < r>
Qualifications:
• Must possess at least a bachelor’s degree/College Degree in any field
• With pleasing personality, energetic and with positive attitude < r>• 1 year of experience in customer service < r>
Knowledge, Skills, and Abilities
• PC knowledge required (Internet, MS Office Software) < r>• Willingness to learn, be trained and has strong initiative to take action < r>• Must have ability to communicate effectively, both verbally and in writing < r>• With good interpersonal communication skills, customer-oriented < r>
Work Arrangements
Location: Manila
Set-up: Onsite
Shift: 9 am - 6 pm
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 8 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service Representative (CSR) is responsible for handling customer inquiries, concerns, and complaints via phone, email, chat, or in person. The role ensures excellent service by providing accurate information, resolving issues efficiently, and maintaining a positive company image in every interaction. br>
Key Responsibilities:
Answer customer inquiries through phone, email, chat, or social media platforms.
Provide accurate information about products, services, billing, or policies.
Handle complaints professionally, escalate complex issues when necessary.
Document all interactions in the CRM or ticketing system accurately.
Follow up on customer concerns to ensure resolution and satisfaction.
Meet or exceed performance metrics such as quality scores, response times, and customer satisfaction ratings.
Participate in training sessions and continuous learning to stay updated on company policies and product knowledge.
Maintain a professional and empathetic tone in all customer interactions.
Collaborate with other departments (e.g., Technical, Sales, Logistics) to resolve customer issues.
Qualifications:
At least a high school graduate; college level or degree is an advantage.
Previous customer service or call center experience preferred but not required.
Excellent communication skills in English and Filipino (written and verbal).
Strong problem-solving and conflict-resolution skills.
Basic computer literacy and familiarity with common office or CRM tools.
Willing to work on shifting schedules, weekends, or holidays (for BPO setups).
The Customer Service Representative (CSR) is responsible for handling customer inquiries, concerns, and complaints via phone, email, chat, or in person. The role ensures excellent service by providing accurate information, resolving issues efficiently, and maintaining a positive company image in every interaction. br>
Key Responsibilities:
Answer customer inquiries through phone, email, chat, or social media platforms.
Provide accurate information about products, services, billing, or policies.
Handle complaints professionally, escalate complex issues when necessary.
Document all interactions in the CRM or ticketing system accurately.
Follow up on customer concerns to ensure resolution and satisfaction.
Meet or exceed performance metrics such as quality scores, response times, and customer satisfaction ratings.
Participate in training sessions and continuous learning to stay updated on company policies and product knowledge.
Maintain a professional and empathetic tone in all customer interactions.
Collaborate with other departments (e.g., Technical, Sales, Logistics) to resolve customer issues.
Qualifications:
At least a high school graduate; college level or degree is an advantage.
Previous customer service or call center experience preferred but not required.
Excellent communication skills in English and Filipino (written and verbal).
Strong problem-solving and conflict-resolution skills.
Basic computer literacy and familiarity with common office or CRM tools.
Willing to work on shifting schedules, weekends, or holidays (for BPO setups).
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Makati, National Capital Region
SmoothMoves Inc
Posted 8 days ago
Job Viewed
Job Description
Qualifications:
- Bachelor's degree or relevant work experience br>- Strong written and verbal communication skills
- Must be amenable to work at Makati City
- Can start ASAP
Job Description:
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Bachelor's degree or relevant work experience br>- Strong written and verbal communication skills
- Must be amenable to work at Makati City
- Can start ASAP
Job Description:
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Pasig, National Capital Region
Lexie Staffing
Posted 11 days ago
Job Viewed
Job Description
The Customer Service Representative (CSR) or Call Center Agent is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a high level of customer satisfaction through inbound or outbound calls, emails, or chat support.
br>Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide accurate information about products, services, and promotions.
Document customer interactions, transactions, comments, and complaints in the system.
Follow communication procedures, guidelines, and policies.
Meet performance metrics such as call handling time, quality assurance, and customer satisfaction.
Benefits:
20% Night Differential
HMO Coverage for employee upon day 1 and HMO dependent upon certification
Life and Accident Insurance
Annual Increase based on performance
13th and 14th month pay
br>Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide accurate information about products, services, and promotions.
Document customer interactions, transactions, comments, and complaints in the system.
Follow communication procedures, guidelines, and policies.
Meet performance metrics such as call handling time, quality assurance, and customer satisfaction.
Benefits:
20% Night Differential
HMO Coverage for employee upon day 1 and HMO dependent upon certification
Life and Accident Insurance
Annual Increase based on performance
13th and 14th month pay
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Makati, National Capital Region
MIRANDA HR
Posted 12 days ago
Job Viewed
Job Description
I need applicants who wants to be Customer Service Representative and eager to start ASAP!
br>Qualifications:
- HS/SHS/College Level/ Associate Grad/ Vocational Grad/ Bachelor's degree
- With or without experience in call center
-Willing to be assigned in Makati site
-Fine with salary range to 17K-20K (without night differential yet)
-up to 40k incentives(uncapped)
br>Qualifications:
- HS/SHS/College Level/ Associate Grad/ Vocational Grad/ Bachelor's degree
- With or without experience in call center
-Willing to be assigned in Makati site
-Fine with salary range to 17K-20K (without night differential yet)
-up to 40k incentives(uncapped)
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Taguig, National Capital Region
M and J Solutions Provider Inc.
Posted 13 days ago
Job Viewed
Job Description
Job Description:
- Providing introductory information to prospective and new customers br>- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases < r>- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
Qualifications:
-College graduate or High School graduate at least 4 years BPO experience
-At least 18 months BPO experience
-6 months and up Telco experience is a plus factor but not required
-With good communication skills
-Willing to work in ON SITE in BGC, Taguig City
- Providing introductory information to prospective and new customers br>- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases < r>- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
Qualifications:
-College graduate or High School graduate at least 4 years BPO experience
-At least 18 months BPO experience
-6 months and up Telco experience is a plus factor but not required
-With good communication skills
-Willing to work in ON SITE in BGC, Taguig City
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Mandaluyong, National Capital Region
Sapient Solutions - SGS
Posted 13 days ago
Job Viewed
Job Description
Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Handle customer inquiries, provide solutions, and resolve issues across various channels. < r>• Offer accurate information about products, services, and company policies. < r>• Process orders, returns, and account updates efficiently. < r>• Maintain high standards of customer service and satisfaction. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Document interactions and transactions accurately. < r>
Qualifications:
• High school diploma or equivalent required; customer facing work experience is a plus. < r>• No prior customer service experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Ability to work in a fast-paced environment and adapt to changing customer needs. < r>• Proficiency with customer service tools and systems is a plus but not required. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
9