4 Customer Service jobs in Pulilan
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Remote Employee BPO has an outstanding opportunity for you!
Role: Customer Service Representative
Compensation: Competitive Basic Salary
Bonus: 5,000 Perfect Attendance
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential, Free Meal, Free Uniform, Government Mandated Benefits, Company Events
Work Schedule: 9:00 pm to 6:00 am Philippine Time
Work Setup: Permanent Work-from-Office | San Fernando, Pampanga
Job Duties and Responsibilities :
- Handling customer inquiries and complaints
- Resolving service-related issues and concerns amicably
- Documenting and updating customer records based on interactions
- Inputting and coordinating data entry
- Preparing reports for management review and analysis upon request
- Providing administrative support to our clients and company business divisions
- Navigate through multiple platforms with speed and accuracy.
- Other duties as assigned
- Explain the audit process to the policyholder clearly (training will be provided).
- Follow up with the policyholder as needed using MS Outlook.
- Handle an average of 60 cases a day.
Required Skills :
- Strong work ethic
- Knowledge of the Microsoft Suite (Outlook, Excel, Word, etc.)
- Effective time management and organizational skills
- Ability to multitask and work in a fast-paced environment
- Excellent communication skills, both verbal and written
- Strong interpersonal and customer service skills
Desired Skills :
- Efficient and accurate typing skills
- Ability to interact with others professionally and with confidence
- Prior customer service experience is a plus.
- Must have excellent English communication skills
- Must have proven experience working in a customer service role in a BPO setup.
Customer Care / Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Remote Employee BPO has an outstanding opportunity for you!
Role: Customer Care / Technical Support Specialist
Compensation: Competitive Basic Salary
Perks & Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable), Free Meals, Free Uniform, and Government Mandated Benefits
Work Schedule: 5-day work week, 5PM to 2AM Philippine time
Work Setup: Permanent Work-from-Office
Job Duties and Responsibilities:
- Provide timely, professional support to client's customers via phone, email, chat and remote-control sessions
- Troubleshoot technical issues, escalating when necessary
- Document customer interactions and solutions in our system
- Collaborate with the support team to share knowledge and improve processes
- Stay up-to-date on new features and system updates to better assist customers
Qualifications:
Required
- 1-2+ years in a technical support, IT helpdesk, or customer service role (preferably software/SaaS).
- Strong troubleshooting skills with hardware/software, networking, or cloud-based applications.
- Excellent communication skills (written and verbal) able to explain technical concepts to non-technical users.
- Comfortable handling support via phone, email, chat, and remote tools.
- Ability to multitask and prioritize in a fast-paced environment.
- Flexible schedule availability between 5am - 9pm EST (including some weekends).
- Strong documentation and organizational skills.
Preferred/Nice to Have
- Experience with POS systems or retail technology.
- Familiarity with CRM, ticketing, or support platforms (Zendesk, Freshdesk, Salesforce, etc.).
- Basic knowledge of networking (routers, firewalls, Wi-Fi).
- SaaS or cloud-based software support experience.
Personal Qualities
- Tech-savvy, curious, and quick learner.
- Patient and customer-focused enjoys problem-solving with people.
- Collaborative team player who shares knowledge.
- Self-motivated and able to work with autonomy
Retail Chat Support - Customer Care - Entry Level
Posted 19 days ago
Job Viewed
Job Description
- Respond to customer inquiries via phone, email, or chat promptly and professionally. br>- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
No Experience Needed: (Optional)
- We will train you!
Work Time:
- Work on weekdays only.
- Enjoy your weekends off.
What You Need:
- Be friendly and good at talking.
- Know how to use a phone or computer
- Filipino Citizen, or hold relevant residence status
- With diploma (HS or College or Vocational)
- Good verbal, listening, and communication skills. Preferred language: English.
Here’s What We Can Offer: < r>- Pioneer, Non-voice, and Easy Accounts Available
- HMO.
- 13th Month Pay.
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves.
- Attendance Bonus
APPLY NOW!
Customer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Remote Employee BPO has an outstanding opportunity for you!
Role: Customer Support Representative
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Setup: Work-from-Office (San Fernando, Pampanga)
Work Schedule:
- The training schedule will be Mon-Fri, 8pm to 5am Philippine time
- The regular working schedule will be Sat-Wed, 8pm to 5am Philippine time
Job Duties and Responsibilities:
- Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
- Provide exceptional customer service via email,
- Process return authorizations, orders, and requests
- Identify customer needs or desires in order to recommend the appropriate product or service
- Follow up on sales lead, create quotes, and complete final sales
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries (Salesforce, NetSuite)
- Work with other team members when necessary to resolve customer inquiries
- Provide feedback to management to help improve sales, marketing, and business processes
Qualifications:
- A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
- 2 years+ years experience in a fast-paced customer service setting responding to emails
- Experience using Microsoft Office
- Strong communication and interpersonal skills
- Strong sense of empathy and understanding of customer needs
- Excellent organization and time management skills
- Highly motivated self-starter within a team environment
- Detail oriented problem solver
- Ability to work in a fast-paced ever-changing environment
You Will Stand Out If:
- You have experience using NetSuite, Salesforce, or Seller Central
- You have experience working in an e-commerce environment
- You have a good understanding of consumer electronics
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