16 Customer Service jobs in Negros Oriental

Embrace a global career with Cognizant - a leading organization catering to diverse industries worldwide. Our practice areas and supportive functions offer a vast array of opportunities for your talents. With a team of over 270,000 skilled associates, we are committed to Solving client issues and empowering them in the digital era. And that's not all - we have great news We have expanded HMO coverage. Now is the time to give back to your loved ones with healthcare coverage. Plus, as part of our dedication to your growth, the Cognizant Learn Academy offers free training Step into the future with us and become a part of Cognizant's success story

Qualifications:

• At least 2 years in college without back subjects or SHS graduate
• Candidates with at least 6+ months of healthcare account experience
• Good English communication skills
• Willing to work onsite in Dumaguete
• Willing to work in shifting schedule

Visit our Recruitment Hub

• Monday to Friday, 11:00 a.m. to 5:00 p.m.
• 3rd floor, YY StarDas IT Center, Jose Romero road, Bagacay, Dumaguete City

Why Joining Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem We've got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today

About the Role

We are seeking compassionate and detail-oriented Customer Service Representatives to join our healthcare account. As part of the pioneer batch, you will play a key role in ensuring patients and families receive the guidance and care coordination they need.

Key Responsibilities

• Handle inbound and outbound phone calls from patients, caregivers, and healthcare providers.
• Provide accurate information and compassionate support regarding Home Health, Home Care, Palliative Care, and Hospice services.
• Demonstrate empathy and professionalism in all conversations, particularly when addressing sensitive or emotional matters.
• Ensure strict compliance with HIPAA/PHI regulations to safeguard patient confidentiality.
• Accurately log all call details, patient information, and service requests in the system.
• Escalate urgent or complex cases to appropriate teams for prompt resolution.
• Participate in ongoing training on compliance, patient care protocols, and service updates.

Qualifications

• Previous experience in US healthcare or insurance accounts strongly preferred.
• Knowledge of HIPAA/PHI standards; certification or prior training is a plus (training provided).
• At least 1–2 years of BPO or customer service experience.
• Excellent English communication skills, with strong active listening and call-handling abilities.
• Ability to manage sensitive healthcare conversations with empathy and discretion.
• Willingness to work US-based schedules.
• High school diploma or equivalent required; college-level coursework preferred.

What We Offer

• Competitive salary and performance-based incentives.
• HIPAA/PHI training and certification.
• Career growth opportunities in a new and expanding healthcare account.
• A people-first culture that values empathy, professionalism, and continuous improvement.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Staff meals provided

Work Location: In person

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php23,000.00 per month

Benefits:

• On-site parking
• Paid training
• Pay raise
• Transportation service provided

Work Location: In person

Company and Job Details:

We are hiring customer service representatives to manage customer inquiries and assist in processing required documentation. You will be responsible for assisting customer with processing documents, modifications, and other inquiries across several communication channels. To do well in this role you need to be detail oriented, consistent, reliable, and have good English comprehension skills.

Location: Portal West Building – Dumaguete.

This position is Office Based.

Customer Service Representative Responsibilities:

* Maintaining a positive, empathetic, and professional attitude toward customers at all times.

* Responding promptly to customer inquiries.

* Communicating with customers through various channels.

* Acknowledging and resolving customer complaints.

* Knowing our products inside and out so that you can answer questions.

* Processing orders, forms, applications, and requests.

* Keeping records of customer interactions, transactions, comments, and complaints.

* Communicating and coordinating with colleagues as necessary.

* Providing feedback on the efficiency of the customer service process.

* Managing a team of junior customer service representatives.

* Ensure customer satisfaction and provide professional customer support.

Qualifications:

* 1+ years' experience working with EXCELLENT customer support.

* High school diploma, general education degree, or equivalent.

* Above average English comprehension and communication skills

* Ability to multitask and assist customer with multiple requests.

* Comfortable using and navigating multiple tools on a computers

* Has Appointment Setting/Scheduling Experience is PLUS

* Highly flexible and adaptable to changes and improvements

Benefits Includes:

• Signing Bonus

• Medical Reimbursement Plan

• Paid Vacation

• Team Outings & Company Events

Starting Salary is Php 20,000/month PLUS Account-Based Signing Bonus

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Rate you English communication skill from lowest, 10-highest)
• Are you currently living in Dumaguete or in any nearby town?

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person

Company Description

MAKS Enterprises is dedicated to making automotive module repairs reliable, affordable, and convenient. Founded by an entrepreneur with a passion for fixing TIPMs, we have grown into a global team focused on solving the complexities of maintaining modern vehicles. Specializing in rebuilding modules to perform like new, we combine technical expertise with empathetic customer service to make the replacement process seamless. At MAKS, we truly have your back.

Role Description

This is a full-time, on-site role for a Customer Service Representative, located in Dumaguete. The Customer Service Representative will handle day-to-day tasks such as managing customer inquiries, providing solutions, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves assisting customers with technical issues, processing orders, and ensuring a smooth communication flow between the company and its customers.

Qualifications

• Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Skills in improving Customer Experience and managing Customer Relations
• Excellent communication and interpersonal skills
• Ability to problem-solve and multitask effectively
• Proficiency in using customer service software and tools
• Experience in the automotive industry is an advantage
• High school diploma or equivalent; further education is a plus

About Us

Voyager Tennis is an industry-leading organization committed to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Gold Coast, Melbourne, and Singapore. We pride ourselves on excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.

Role Overview

As a Customer Service & Sales Operator, you will play a crucial role in driving revenue growth and ensuring outstanding customer experiences across all Voyager Tennis locations. You will be responsible for managing inquiries via email, text, and phone, proactively promoting our programs, converting leads into sales, and fostering long-term customer relationships. Your ability to engage with potential and existing clients, identify their needs, and provide tailored solutions will directly contribute to our business growth and customer satisfaction.

Key Responsibilities

• Drive sales and revenue growth by proactively promoting coaching programs, bookings, trials, court hire, and equipment sales.
• Convert inquiries into bookings by effectively engaging with prospective customers and following up on leads.
• Upsell and cross-sell programs and services based on customer interests and needs.
• Maintain a high standard of customer service through various communication channels (email, phone, text), ensuring a positive experience for all customers.
• Follow up with potential customers who have inquired but not yet enrolled, maintaining strong customer relationships to maximize retention.
• Administer and manage our CRM systems (Sportlogic/InTennis) to track customer interactions, inquiries, and sales opportunities.
• Handle customer complaints professionally, working closely with the Head of Marketing, Sales & Customer Experience to resolve issues while identifying opportunities for service improvements.
• Ensure accurate invoicing, registration pack updates, and class attendance records to support seamless operations.
• Uphold company values of excellence, integrity, and fun in all interactions.

Qualifications

• Proven experience in sales, customer service, or business development roles.
• Strong communication and persuasion skills with the ability to engage and convert potential customers.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Experience with CRM systems is a plus.
• A passion for sports, tennis, or active lifestyles is desirable.

Why Join Us?

• Be part of a fast-growing and dynamic company.
• Enjoy a flexible, remote-friendly work environment.
• Opportunities for professional development in both sales and customer service.
• Work with a supportive team that values excellence, collaboration, and fun.

Employment Type: Contractor

Work Hours: Shifts run from 8:00 AM to 9:00 PM (AEST), Monday to Sunday. You will be scheduled to work 5 days within this timeframe.

Work Location: On-Site (Dumaguete) - Wrkpd Northside, Western Nautical Highway, Bunao Road, Dumaguete, Negros Oriental.

Start Date: Beginning of October preferred, but we're open to the right candidate as long as you can commence by no later than 31st October 2025

Benefits: 5 SL and 10 VL

Salary: Php 30,000/month

How to Apply

If you're passionate about customer service and sales and want to play a key role in growing a thriving sports business, we want to hear from you Please send your resume and a cover letter outlining your suitability for the role with the email subject line: Customer Service & Sales Operator - (Your Full Name) - Indeed.

Job Type: Full-time

Application Question(s):

• Please confirm if you are currently residing in Dumaguete.
• Please share how many years of experience you have in customer service and sales.

Work Location: In person

Required:

• Bachelor's degree in Tourism, Hospitality Management, Business Administration, or related field
• At least 3 years of experience in reservations, customer service, or travel operations—preferably within the diving, resort, or tourism industry
• Strong command of both spoken and written English
• Excellent organizational and time-management skills, with the ability to handle multiple bookings and inquiries simultaneously
• Proficient in Microsoft Office (Word, Excel, Outlook) and reservation or CRM systems
• High attention to detail and accuracy in managing booking information
• Strong interpersonal and communication skills for dealing with diverse guests, partners, and internal teams
• Proven problem-solving skills and ability to manage last-minute changes or guest concerns
• Customer-focused mindset with a commitment to delivering outstanding service.

Preferred:

• Familiarity with the scuba diving industry, including dive schedules, packages, and certifications
• Knowledge of the Visayas region and its travel logistics (Cebu, Bohol, Dauin, Siquijor, etc.)
• Experience coordinating with travel agencies, transport providers, and partner resort
• Basic knowledge of airport procedures and flight coordination
• Multilingual skills (especially German, French, or other European languages)
• Background in using booking platforms or dive-specific reservation tools

Job Description:

We are looking for a reliable and detail-oriented Customer Service & Admin Assistant to join our team. This role combines excellent customer support with administrative tasks to help ensure smooth daily operations. The ideal candidate is organized, excellent time management skills, ability to work independently, and has strong communication skills.

Key Responsibilities:

Customer Service

• Respond to customer inquiries in a timely and professional manner

• Handle feedback, complaints, and escalations with empathy and problem-solving skills

• Maintain accurate customer records

• Follow communication procedures, guidelines, and policies

• Understanding our products thoroughly to address customer inquiries

• Processing orders, forms, applications and requests

Administrative Support

• Perform data entry

• Manage and organize files, documents, and records (digital)

• Prepare reports, manage schedules, and assist with office coordination

• Support internal teams with administrative tasks as needed

• Maintain and update databases and spreadsheets

Qualifications

· 1+ years' experience working with EXCELLENT customer support

· High school diploma, general education degree, or equivalent

· Above average English comprehension and communication skills

· Ability to multitask and assist customer with multiple requests.

· Comfortable using and navigating multiple tools on a computers

· Has Appointment Setting/Scheduling Experience is PLUS

· Highly flexible and adaptable to changes and improvements

Perks and Benefits:

• Medical Reimbursement plan

• HMO upon regularization

• Signing bonus

• Referral bonus (if applicable)

-Paid Time-off upon regularization

• Team Outing and Company events

NOTE: THIS IS NOT A WORK FROM HOME SET-UP.

Job Type: Full-time

Pay: From Php20,000.00 per month

Application Question(s):

• Rate your English communication skills between 1 to 10.
• Are you willing to work onsite, GY shift, during holidays and on weekends?
• Are you living currently in Dumaguete or in any nearby town?

Experience:

• Customer Support Representative: 1 year (Preferred)

Work Location: In person

About the Role:

We are currently seeking a dedicated and fluent Spanish-speaking Customer Service Representative to join our growing team. In this role, you will serve as the primary point of contact for our Spanish-speaking clients, ensuring that every interaction is handled with professionalism, care, and efficiency.

You will play a vital part in building strong customer relationships by providing accurate information, resolving concerns, and delivering exceptional service across various communication channels such as phone, email, and chat.

Key Responsibilities:

• Respond promptly to customer inquiries in Spanish and English through phone, email, chat, and other platforms.
• Handle customer complaints, provide appropriate solutions and alternatives within set time limits, and follow up to ensure resolution.
• Guide customers through troubleshooting and product or service usage instructions.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate with other departments to escalate and resolve complex issues.
• Stay informed on product updates, service changes, and company policies.
• Consistently strive to exceed customer satisfaction metrics and KPIs.

Qualifications:

• Fluent in both Spanish and English (written and spoken) — this is a must.
• At least 1-2 years of experience in customer service, contact center, or client support roles preferred.
• Excellent verbal and written communication skills with strong listening abilities.
• Ability to remain calm and professional in high-pressure situations.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM systems, help desk software, and customer service practices is an advantage.
• Willingness to work flexible shifts, including weekends and holidays if needed.

Benefits:

• Health Insurance (HMO)
• Medical Reimbursement Plan
• Paid Time Off
• Signing Bonus
• Eligible for Year End Bonus
• Team building events and outings
• Opportunities for career growth

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Benefits:

• Opportunities for promotion

Application Question(s):

• This is an onsite position. Would you be willing to relocate to Dumaguete if you pass all the assessment?

Experience:

• Spanish Customer Service Rep: 1 year (Required)

Language:

• English (Required)
• Fluent in Spanish (Required)

Location:

• Dumaguete (Preferred)

Work Location: In person

About Us

Voyager Tennis is an industry-leading organization committed to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Gold Coast, Melbourne, and Singapore. We pride ourselves on excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.

Role Overview

As a
Customer Service & Sales Operator
, you will play a crucial role in
driving revenue growth
and ensuring outstanding customer experiences across all Voyager Tennis locations. You will be responsible for managing inquiries via email, text, and phone, proactively promoting our programs, converting leads into sales, and fostering long-term customer relationships. Your ability to engage with potential and existing clients, identify their needs, and provide tailored solutions will directly contribute to our business growth and customer satisfaction.

Key Responsibilities

• Drive sales and revenue growth
  by proactively promoting coaching programs, bookings, trials, court hire, and equipment sales.
• Convert inquiries into bookings
  by effectively engaging with prospective customers and following up on leads.
• Upsell and cross-sell
  programs and services based on customer interests and needs.
• Maintain a high standard of customer service
  through various communication channels (email, phone, text), ensuring a positive experience for all customers.
• Follow up with potential customers
  who have inquired but not yet enrolled, maintaining strong customer relationships to maximize retention.
• Administer and manage our CRM systems
  (Sportlogic/InTennis) to track customer interactions, inquiries, and sales opportunities.
• Handle customer complaints professionally
  , working closely with the Head of Marketing, Sales & Customer Experience to resolve issues while identifying opportunities for service improvements.
• Ensure accurate invoicing, registration pack updates, and class attendance records
  to support seamless operations.
• Uphold company values of excellence, integrity, and fun
  in all interactions.

Qualifications

• Proven experience in
  sales, customer service, or business development
  roles.
• Strong
  communication and persuasion skills
  with the ability to engage and convert potential customers.
• Ability to
  manage multiple tasks
  and prioritise effectively in a fast-paced environment.
• Experience with
  CRM systems
  is a plus.
• A passion for
  sports, tennis, or active lifestyles
  is desirable.

Why Join Us?

• Be part of a
  fast-growing
  and dynamic company.
• Enjoy a
  flexible, remote-friendly
  work environment.
• Opportunities for professional development
  in both sales and customer service.
• Work with a supportive team that values
  excellence, collaboration, and fun
  .

Employment Type:
Contractor

Work Hours:
Shifts run from 8:00 AM to 9:00 PM (AEST), Monday to Sunday. You will be scheduled to work 5 days within this timeframe.

Work Location:
On-Site (Dumaguete) - Wrkpd Northside, Western Nautical Highway, Bunao Road, Dumaguete, Negros Oriental.

Start Date:
Beginning of October preferred, but we're open to the right candidate as long as you can commence by no later than 31st October 2025

Benefits:
5 SL and 10 VL

Salary:
Php 30,000/month

How to Apply

If you're passionate about customer service and sales and want to play a key role in growing a thriving sports business, we want to hear from you Please send your resume and a cover letter outlining your suitability for the role to
with the email subject line:
Customer Service & Sales Operator - (Your Full Name) -LinkedIn.