24 Customer Service jobs in Minglanilla

COMPANY PROFILE: This IT Global Consulting Company aims to empower manufacturing companies to have an efficient operation by implementing software system like ERP and SAP. They have now offices in Japan, Indonesia, Vietnam and here in the Philippines.



Position: CSR (Voice and Non Voice)

Company Industry: BPO/IT Company

Work Location: Lapu Lapu Cebu

Work Schedule: Graveyard (Weekends Off)

Salary: Negotiable depending on years of working experience + Free Accommodation

Work Set Up: Work on Site



JOB REQUIREMENTS:

-Open for non-Bachelor's Degree holder

-At least 2 months of CSR experience

-Amenable to work on graveyard

-Amenable to work on site.



-Candidates from Metro Manila can apply as long as open to relocate in Cebu



JOB RESPONSIBILITIES:



Address invoicing, domain, email, hosting, and website-related inquiries.

Diagnose technological problems and offer prompt, efficient fixes.

Coordinate with SMEs, Team Leads, and other departments to manage escalations and ensure timely follow-ups.

Gather and share opinions about goods, services, and customer assistance.

Participate in team meetings, e-learning, and trainings

Preserve high rates of contact resolution, chat effectiveness, and customer happiness.

Maintain current knowledge of corporate policies, goods, and services when working with internal teams.

RECRUITMENT PROCESS: (ONLINE)

-HR Interview

-Final Interview

-Job offer



Look for: Ms. Kendra

Description
Amazon's mission is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of that mission. The Customer Service team has a very clear purpose - to prevent, solve problems and delight our customers. Our team supports customers in 16 languages from more than 130 locations around the globe.
The Customer Service team is constantly innovating to raise the bar on customer experience. We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class customer service.
As the Sr. Site Leader in Cebu City, Philippines you will be responsible for empowering your people to think like owners, and partnering on/or leading global initiatives to set new standards in customer support. You will have the opportunity to work with business teams across Amazon to give the customer a voice. You will oversee a large team of associates and managers.
The Sr. Site Leader, Operations provides end to end leadership for the Operations management team of either a large single or multiple site(s). This person will be in a senior-level management role and will be responsible for setting high standards and goals for the building(s), plus accountable that these standards and goals are achieved. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth environment.
Our Site Leaders are responsible for all safety, budgetary, people development and operations objectives for the site, which operates 24/7. Responsibilities include managing and leading a team of Operations Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within their site(s).
Key responsibilities:
- Oversees all activities at the site(s), to include: overall direction for the site, operations to attain operating goals at levels which meet customers' needs and established financial benchmarks.
- Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision-making. Understands how to position the organization for success.
- Drives creation of quality and process change initiatives to enable their functional area and ultimately the site(s) to meet and exceed customer demands. Ensuring engagement of managers during the creation and implementation of changes.
- Responsible for the overall safety, quality, performance and customer experience of the operation.
- Will set and clarify requirements and expectations for Operations Managers. Measures performance, provides feedback, and holds managers accountable for their performance and the performance of the site.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, IT, Facilities, Safety, and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives.
- Understands and demonstrates Amazon's core values and Leadership Principles in leading the site.
- Deals with the complexity of multiple lines of business and regions.
- Acts as the thought leader for Customer Services.
- Develops and drives strategies and programs which improve the competitive position of the site and customer services.
- Demonstrates flexibility in work hours based on business need and in able to work through-out the Amazon peak periods of July and December annually.
- Ability to travel internationally as and when required.
Everyone who works for Customer Service is focused on preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers.
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Basic Qualifications
- A completed Bachelor's Degree from an accredited university in operations, or a related field, is required or 2+ years Amazon experience.
- 10+ years direct management experience in leading large. teams/operations, including a salaried/hourly workforce, in a contact center, manufacturing, production or distribution environment.
- Experience with performance metrics and process improvement.
- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays.
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
- A keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.
- Demonstrated familiarity with general principles of workflow in an inbound contact center, and current technologies to help manage that workflow.
- Must possess exceptional analytical capabilities.
- Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required.
Preferred Qualifications
- Masters Degree or MBA preferred
- The ideal candidate will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma. A deep knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etc. is preferred.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
**Role** : Customer Service Associate (CSA) - Seasonal
**Job Type** : Fixed-term (Seasonal), Full-time
**Location** : Philam Life bldg., Cebu Business Park, Bo. Luz, Cebu City
Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Technical Support or Customer Service Associate?**
As an Amazon Technical Support or Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our North America and United Kingdom (UK) markets/ customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters, website guidance and digital and devices concerns. Our Technical Support or Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.
**What strengths will you bring?**
+ Hard-working, articulate, and detail-oriented.
+ Friendly and customer-focused in every situation.
+ Ability to learn quickly and embrace change.
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
+ Government mandated benefits.
**What should you prepare for your application?**
+ Government-issued IDs
+ Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth
+ NBI Clearance - the certificate's _"date printed"_ or _"validity"_ should not be older than 90 days
**If this sounds like it's you, then click on the link below to start the application process!**
You'll need to allow 1-2 hours to complete full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Basic Qualifications
**What qualifications do we need from you?**
+ Minimum age: 18 years old
+ Completed at least two years in college or Senior High Graduate; or
+ High school graduate (old curriculum) with at least one (1) year customer service experience; or,
+ Less than two years in college with at least one (1) year customer service experience.
+ Have the right to work in the Philippines without restrictions.
+ Strong communication skills in **English** (both written and oral fluency).
+ The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls, chat and/or email and assist our customers.
+ Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
+ Understand and accept schedule changes based on business needs.
+ Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
+ The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
_Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build._
_Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates._

Good communication skills!

NO MOCK CALL



- OVER THE PHONE PROCESS

- PURE ONSITE WORK

- No need to go onsite!

- Virtual process!

- earn up to 27K!

- GOOD FOR FIRST TIMERS



- open for newbies



PM ME NOW!

Job Title:
Customer Service Advisor - Mactan 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Cebu - The Mactan Newtown - 2nd Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Customer Service Representative one day virtual hiring process



Qualifications

-Good English Communication Skills

-With/Without BPO experience

- College Graduate without BPO experience

- HS/SHS graduate with at least 6 months BPO Experience



Perks



- Earn up to 27,000

- Easy Accounts

- One Day Virtual Hiring Process