2 Customer Service jobs in Lemery
Client Service Representative
Posted today
Job Viewed
Job Description
Join us and discover a career where the perks extend far beyond the ordinary Here's an overview of your future role:
- Employment Type: Full-time
- Schedule: Day Shift
- Work Arrangement: Permanent On-Site
Why choose us?
- Competitive industry standard compensation package
- HMO coverage upon regularization.
- 30 Leave credits per year consumed at your discretion and commutable to cash.
- Employee engagement activities
What do you need to succeed?
· Candidate must possess at least Bachelor's/College Degree in any field of study
· 1 Year Experienced Employee specialized in Banking/Financial Services or equivalent is advantage
· Can communicate both oral and written
· Computer literate (Microsoft Word & Excel)
· Team player, acts quickly and has the ability to anticipate situation and act accordingly
· Candidate must be willing to work in LEMERY, BATANGAS
· Fresh graduates are welcome to apply
What awaits you in this role?
Responsible for the providing administrative and clerical support related to the processing of loans and issuance of branch documentations in accordance with regulations policies, procedures and strategies.
Duties and Responsibilities:
1. Operations Support
· Handles loan inquiries. Receives, evaluates and conducts initial interview of walk-in customers/clients
· Ensures completeness of all the information appearing in the personal information sheet
· Records and encodes customer record in PIS Register and Web Application System
· Submits records to the branch manager for dispatching to CCI
· Conducts verification with CMAP as part of initial investigation of loan applicant
· Assists the branch manager in monitoring the status of the record assigned to the CCI
· Prepares contracts and other precautionary papers needed for processing loan applications
· Requests for quotation necessary insurance coverage
· Computes for monthly installment, prepares and issues direct loan receipt
· Prepares notice of credit decisions and relays to the branch managers who communicate approval/disapproval of loan application to client
· Issues and encodes post-dated check acknowledgement receipt for those with PDC's and coordinates with the branch manager
2. Documentation
· Facilitates and ensures completeness of loan contracts and other necessary documents
· Issues and encodes daily loan receipts in the web
· Sets up the account and prepares the customer visit card for assignment to the CCI
· Prepares Check Voucher to disburse processing due. Sets up envelope jacket for every processing due disbursed for proper safekeeping and monitoring
· Transmits complete set of loan documents for loan proceeds
· Maintains accurate and systematic records management for easy retrieval
· Assists in preparation of clients file folders
3. Administrative
· Assists in the recruitment of at least four coordinators in a week
· Establishes and maintains good relationship with clients and agents
· Assist in the training and orientation of newly hired loans clerk
· Assist in the replishment of branch accountable and non-accountable forms
Job Types: Full-time, Permanent, Fresh graduate
Benefits:
- Health insurance
- Life insurance
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service Representative: 1 year (Preferred)
Work Location: In person
Branch Customer Service Head
Posted today
Job Viewed
Job Description
Branch Customer Service Head
Must be willing to be assigned at Paz Balayan, Batangas.
The Branch Customer Service Head is responsible in managing the full branch operations management which includes planning, organizing and implementation of back office duties & responsibilities.
Educational attainment:
Graduate of Management Major in Marketing or any 4 years Business - related course.
Experience(s) required and no. of years used:
- Minimum of 3 years experience.
Other Qualifications (Knowledge, Skills & Competencies needed to do the job):
Knowledge:
- Inventory Management
- Process Documentation
- 5s Compliance
- People Management
- Cash Management
- Customer Service Management
Skills:
- Administrative Work
- Record Keeping
- Critical Thinking
- Strategic and Business Planning
Competencies:
- Result-oriented
- Initiative
- Customer Focus
- Attention to Details
- Computer Literate
- Must have knowledge in computer programs.
- Can operate different kinds of office machines.
- Must have Managerial and Supervisory experience
Job Type: Full-time
Pay: Php18, Php20,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Education:
- Bachelor's (Required)
Experience:
- Managerial: 3 years (Required)
- Supervising: 3 years (Required)
Work Location: In person
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