3 Customer Service jobs in Legazpi

Customer Service & Technical Support - Spanish

Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now!

Overview

We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now!

Key Responsibilities

Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.

Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.

Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.

Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.

Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.

Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.

Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.

Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.

Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.

Continuously improve personal performance through feedback and training opportunities.

Qualifications

Excellent Spanish communication skills, both verbal and written, with a customer-centric approach

Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.

Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.

In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.

Ability to handle escalated issues, manage conflict, and provide effective resolutions in a calm and professional manner.

Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.

Strong problem-solving abilities with a focus on delivering quick and accurate solutions.

Active listening skills, with the ability to understand customer needs and provide tailored solutions.

Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.

Ability to work under pressure and meet service level agreements while maintaining a high standard of service.

Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.

Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.

Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.

Benefits

Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row!)

Competitive salary

16 leave credits + all client-based holidays

De Minimis/ Allowances (Upon regularization)

HMO coverage + dependent

Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career.

Exposure to world-class, high-level management from local and international direct supervisors.

We are seeking motivated Customer Support Representatives to join our growing team in Legazpi City. You’ll provide first-line support to international clients across email, phone, and live chat, ensuring each interaction is handled with professionalism, empathy, and accuracy.

Handle inbound and outbound customer inquiries.

Provide timely, accurate, and empathetic responses to client concerns.

Troubleshoot basic issues and escalate cases when necessary.

Document customer interactions and resolutions in CRM systems.

Collaborate with internal teams to address recurring issues and enhance processes.

Meet performance targets including response times, resolution quality, and customer satisfaction.

Excellent English communication skills (both written and verbal).

Experience in a BPO or Customer Support role preferred.

Strong problem-solving skills with a customer-first mindset .

Ability to work AU or US shifts from our Legazpi office.

Tech-savvy and comfortable using CRM tools, email platforms, and live chat applications.

Able to multitask and remain calm under pressure.

Competitive salary and benefits package.

Career growth and development opportunities.

Supportive team culture with continuous training.

Office-based role with a safe and collaborative work environment.

Great Place To Work ^TM - certified workplace, 4 years in a row