What Jobs are available for Customer Service in La Union?

About the role

We are seeking a motivated Customer Service Representative to join our team at the Sta. Mesa site of AGVILL RESOURCES INC'. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support. This is a full-time position based in San Juan City Metro Manila.

What you'll be doing

• Responding to customer inquiries and addressing their concerns in a timely and professional manner
• Handling customer complaints and resolving issues effectively
• Providing accurate information about our products and services
• Documenting customer interactions and maintaining detailed records
• Identifying opportunities to improve customer satisfaction and suggesting process improvements
• Collaborating with cross-functional teams to ensure seamless customer experiences

What we're looking for

• At least 1 year of experience in a customer service role, preferably in a call centre environment
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and decision-making skills
• Proficiency in English and the local language(s)
• Ability to multitask, prioritize and work under pressure
• Empathy, patience and a genuine desire to help customers

What we offer

At AGVILL RESOURCES INC', we are committed to providing a supportive and inclusive work environment. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your well-being. Our team-oriented culture encourages collaboration, learning, and work-life balance.

About us

AGVILL RESOURCES INC' is a leading provider of customer-centric solutions. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional experiences to our clients. Our dedicated team of professionals is passionate about making a positive impact and contributing to the success of the communities we serve.

Apply now to become our next Customer Service Representative and join our dynamic team at AGVILL RESOURCES INC'.

Job description:

Job Summary:

We are looking for an Customer Service Representative to join our team in the retail sales of household appliances. The role involves assisting customers with product inquiries, sales support, and after-sales service to ensure a positive shopping experience. The ideal candidate is approachable, detail-oriented, and passionate about helping customers find the right appliances for their needs.

Key Responsibilities:

• Provide professional assistance to customers through in-store, phone, or online inquiries.
• Explain product features, specifications, pricing, and warranty details clearly and accurately.
• Process customer orders, returns, and exchanges in accordance with company policies.
• Coordinate with the sales and logistics teams for delivery updates and order tracking.
• Handle customer complaints and provide quick and effective solutions.
• Maintain records of customer interactions and transactions in the system.
• Stay knowledgeable about current promotions, new product releases, and store policies.
• Support the sales team in achieving customer satisfaction and store sales goals.

Qualifications:

• Education: At least a High School Diploma or Bachelor's Degree (any field).
• Experience: No prior experience required; experience in retail or customer-facing roles is an advantage
• Strong communication and interpersonal skills.
• Good problem-solving and active listening abilities.
• Basic computer skills (MS Office)
• Ability to multitask and work well under pressure.
• Customer-focused attitude with professionalism and enthusiasm.

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• HMO
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Paid Sick Leave
• Paid Vacation Leave
• Bereavement Leave

Job Description

• Assist the Service Department in processing Authorized Service Center's rebates , monitoring and assisting the Authorized Service Center
• Performs job functions consistent with the corporate vision and mission statements and the core values of the company.
• Responsible for ensuring complete and proper documents to process the ASC rebates
• Responsible for coordinating with the ASC of the defective parts to be returned
• Prepares summary of processed rebates and submits to the ASC
• Responsible for forwarding defective parts to parts in charge for the parts return evaluation
• Responsible for assisting the Authorized Service Center's concerns
• Responsible for developing New Authorized Service Center and processing ASC application
• Responsible for orienting newly developed Authorized Centers of the following:
• Reporting Service Complaints
• Request of Spare Parts /Transportation Cost /Procedure of Claiming Rebates /Pull-Out
• Performs such other duties and responsibilities analogous, germane or related to and/or implied from the above enumeration of duties and responsibilities.
• Prepares Monthly Status of Authorized Service Center Rebates

Qualification

• At least a High School Diploma or Bachelor's Degree (any field).
• No prior experience required; experience in retail or customer-facing roles is an advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and active listening abilities.
• Basic computer skills (MS Office)
• Ability to multitask and work well under pressure.
• Customer-focused attitude with professionalism and enthusiasm.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php18,070.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

Job description:

• Bachelor's degree
• With excellent written and oral communication skills
• With excellent customer service skills
• Computer Literate
• Must be willing to do Fieldwork
• With 1-2 Years of experience as Customer Relations Assistant or Related field or scope of work.
• It's primarily responsible in handling direct customer contact (inquiries/ concerns).
• Involvement in the customer concern process from receipt to resolution.
• Receives, analyzes, mediates, follows up, records and monitors a particular concern from start to its final resolution.
• Handles customer contact (inquiry or concern) directly from customers through the telephone, letters, personal visits, website, or survey.
• Acts as the direct link or facilitator between the company and the customer/client

Job Type: Full-time

Benefits:

• Company events

Experience:

• Customer Relations Assistant: 1 year (Required)

Work Location: In person

QUALIFICATIONS

• College Level (Graduate or Undergraduate)
• Willing to be assigned in GREENHILLS BRANCH
• Store based (not call center)

RESPONSIBILITIES

• Handles customer concerns and complaints with the objective of promoting customer good will and satisfaction as well as promotes a harmonious relationship between the company, its customers and brand in general.
• Assists in the replacement of customer returned units
• Coordinates with supplier's service centers for the customer-related concerns

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Company Description

Teviant, founded by Celebrity and Wedding Make-up Artist Albert Kurniawan, was launched in November 2018 with a vision to be the first premium local cosmetics brand sold globally. Focusing on professional and international quality at affordable prices, Teviant offers cruelty-free cosmetics made in Italy. Known for top-notch formulations, bold colors, and high-profile collaborations, Teviant aims to be a collaborative platform for artists and make-up enthusiasts.

Role Description

This is a full-time on-site role for a Customer Service Representative located in San Juan. The Customer Service Representative will handle day-to-day tasks such as managing customer inquiries, providing product information, resolving customer issues, and ensuring customer satisfaction. The role involves delivering exceptional customer service and maintaining positive customer relationships.

Qualifications

• Customer Service Representatives, Customer Service, and Customer Support skills
• Experience in ensuring Customer Satisfaction and delivering excellent Customer Experience
• Strong communication and interpersonal skills
• Ability to work efficiently in a team-oriented environment
• Problem-solving skills and attention to detail
• Prior experience in the cosmetics or retail industry is a plus
• High school diploma or equivalent; additional qualifications are a plus

Minimum Qualifications

• At least six months work experience in a Hospital/ Clinic/ Diagnostic Center/ Customer Service, but not required
• Excellent written and verbal communication (clear and articulate)
• Computer literate
• Willing to undergo training for telemedicine program
• Amenable working on shifting schedule, holidays and weekends
• Fresh graduates are encouraged to apply

Primary Responsibilities

• First to accept (receive) calls from patients and does proper triaging;
• Handles customer inquiries or any non-medical concerns within various channels;
• Identifies and assesses customers' needs to achieve client satisfaction.

Job Highlights

• Offers training program to provide international standard service
• Provide accessible healthcare to Filipinos remotely

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

If you're passionate about customer success and ready to dive into a fast-paced environment where every day brings new opportunities for growth, then this is the perfect role for you. Apply now to be a part of our exciting journey

Company Overview:

We are a leading provider of premium frozen goods, specializing in ready-to-bake croissants and pastries. Our products are designed to help cafe, restaurant owners, and hoteliers streamline their operations by offering high-quality, convenient options that save time and effort in the kitchen. With our focus on providing delicious, easy-to-prepare solutions, we empower our clients to focus on what matters most – growing their businesses and delighting their customers.

Job Description:

As a Sales and Customer Service Representative you will play a pivotal role in ensuring a seamless and delightful experience for our valued clients. You will be the primary point of contact for inbound inquiries, managing the end-to-end customer journey from onboarding to post-sales support. You'll provide exceptional service to our B2B and retail customers via multiple channels (phone, email, chat, SMS, and Viber), ensuring timely resolution of inquiries, orders, and concerns.

Your responsibilities will include:

• Responding to incoming inquiries via phone, email, and live chat promptly and professionally.
• Assisting customers with product selection, order processing, and quotation creation.
• Coordinating delivery schedules and ensuring timely fulfillment of orders.
• Providing after-sales support, addressing any issues or concerns promptly and effectively.
• Proactively identifying opportunities to enhance customer satisfaction and loyalty.
• Collaborating closely with sales and operations teams to optimize processes and exceed customer expectations.

Requirements:

• Previous experience in a customer service or sales support role, preferably in the food industry.
• Excellent communication skills, both verbal and written, with a friendly and customer-centric demeanor.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
• A passion for delivering exceptional customer experiences and building lasting relationships.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Knowledge of the hospitality industry and/or experience working with cafe, restaurant, or hotel is a plus.

Benefits:

• Bonuses and incentives to deserving employees
• Professional development opportunities. Career growth and fast promotion and salary increase after probationary period for those who perform well
• Recognition for employees based on their performance and years of service
• A supportive and collaborative work environment.

Pay is negotiable depending on qualifications.

Join our team and be part of revolutionizing the way food service establishments operate. If you're passionate about customer satisfaction and thrive in a fast-paced, customer-centric environment, we want to hear from you Apply now with your resume and a cover letter outlining why you're the perfect fit for this role.

Job Types: Full-time, Permanent

Pay: From Php695.00 per day

Benefits:

• Employee discount
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Application Question(s):

• What is your expected salary?
• Are you willing to work on-site in San Juan City MM from Mondays - Saturdays 8:00am -5:00pm?

Education:

• Bachelor's (Preferred)

Experience:

• Administrative: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

The primary person in-charge of managing customers concerns with the objective of maintaining positive customer relationship, oversees and manages the complete process, from customer orders being placed to the products being delivered to the customer.

1. To answer customer questions by phone, email, social media or walk-in client in a timely manner.

2. Responsible in the order management cycle from order capturing, tracking, and fulfillment of customers' orders.

3. Communicate with consumers/customers and responds promptly to complaints related to products or services.

4. Coordinate with the different departments to address complaints related to products and services.

5. Follow-up customer call when necessary.

6. Submits weekly report to provide updates and progress reports in all open and pending customers inquiries.

Adhere to any other duties and ad-hoc tasks as assigned by superior.

Qualification: Education/Experience:

• Candidate must possess at least a Bachelor's/College Degree or Level in Marketing, Business or any related field.
• Preferably experience in food manufacturing or FMCG.
• At least 1-2 years relevant experience in Customer Service.
• Proficient with Microsoft Office Applications
• Strong verbal and communication skills.

Work Ethics:

• Must have a good leadership, communication, coordination, and management competencies.
• Adaptive to start-up environment.
• Can start immediately