19 Customer Service jobs in La Union

The primary person in-charge of managing customers concerns with the objective of maintaining positive customer relationship, oversees and manages the complete process, from customer orders being placed to the products being delivered to the customer.

1. To answer customer questions by phone, email, social media or walk-in client in a timely manner.

2. Responsible in the order management cycle from order capturing, tracking, and fulfillment of customers' orders.

3. Communicate with consumers/customers and responds promptly to complaints related to products or services.

4. Coordinate with the different departments to address complaints related to products and services.

5. Follow-up customer call when necessary.

6. Submits weekly report to provide updates and progress reports in all open and pending customers inquiries.

Adhere to any other duties and ad-hoc tasks as assigned by superior.

Qualification: Education/Experience:

• Candidate must possess at least a Bachelor's/College Degree or Level in Marketing, Business or any related field.
• Preferably experience in food manufacturing or FMCG.
• At least 1-2 years relevant experience in Customer Service.
• Proficient with Microsoft Office Applications
• Strong verbal and communication skills.

Work Ethics:

• Must have a good leadership, communication, coordination, and management competencies.
• Adaptive to start-up environment.
• Can start immediately

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Work Location: In person

We're looking for customer-focused individuals to join our team As a Customer Service Representative (Inbound Soft Retention), you'll speak with customers who are thinking about canceling their accounts. Your job is to understand their concerns, offer helpful solutions, and provide refunds or discounts when needed.

Responsibilities:

• Talk to customers who want to cancel and try to keep them by offering the right solutions
• Process refunds or apply discounts based on company policies
• Communicate clearly and with empathy to give customers a positive experience
• Resolve issues quickly and maintain strong customer relationships
• Work with your team to ensure excellent service is delivered every time

Requirements:

• At least 6 months to 1 year of voice BPO experience
• Strong communication and problem-solving skills
• A calm, professional, and empathetic approach
• Willing to work on night shift and onsite in Greenhills, San Juan
• Can start on September 22, 2025.
• Salary Package: P27,000 plus incentives.

Job Type: Full-time

Pay: Php25, Php27,000.00 per month

Application Question(s):

• Do you have at least 6 months to 1 year of voice BPO experience?
• Are you willing to work night shifts?
• Are you willing to work onsite in Greenhills, San Juan?
• Are you available to start on September 22, 2025?
• Is the offered salary of ₱27,000 acceptable to you?

Language:

• English (Required)

Work Location: In person

We're looking for customer-focused individuals to join our team As a Customer Service Representative (Inbound Soft Retention), you'll speak with customers who are thinking about canceling their accounts. Your job is to understand their concerns, offer helpful solutions, and provide refunds or discounts when needed.

Responsibilities:

• Talk to customers who want to cancel and try to keep them by offering the right solutions
• Process refunds or apply discounts based on company policies
• Communicate clearly and with empathy to give customers a positive experience
• Resolve issues quickly and maintain strong customer relationships
• Work with your team to ensure excellent service is delivered every time

Requirements:

• At least 6 months to 1 year of voice BPO experience
• Strong communication and problem-solving skills
• A calm, professional, and empathetic approach
• Willing to work on night shift and onsite in Greenhills, San Juan
• Can start on September 22, 2025.
• Salary Package: P27,000 plus incentives

Company Description

Power Mac Center, established in 1994, is a leading Apple Premium Reseller in the Philippines. With over 30 years of experience and 130+ retail stores nationwide, the company provides a wide range of Apple products and services including premium accessories, Apple supplements, and wearable technology.

JOB SUMMARY

This position handles voice and non-voice activities in the Customer Care and serves as support to all Apple Authorized Service Provider Locations (Sites) nationwide.

EDUCATION / EXPERIENCE

Bachelor's degree in any four-year Business or IT-related course.

Fresh graduates are encouraged to apply.

Job Summary :

We are looking for dedicated and customer-oriented individuals to join our Local Account team as Customer Service Representatives/Call Center Agent. This role involves handling inbound calls and assisting customers with order verification and product inquiries in either Tagalog or English.

Sched - Day shift

Key Responsibilities:

• Handle inbound customer calls in a professional and courteous manner
• Verify customer orders and assist with product inquiries
• Ensure accurate and timely information is provided to customers
• Use basic computer functions and shortcut keys to navigate systems efficiently
• Maintain a positive and helpful attitude at all times

Willing to be assigned at San Juan 2 F. Roxas, Manila, Metro Manila (Searchable at Google Maps)

Benefits:

• Accidental Insurance
• HMO (150,000 annual benefit limit)
• Complete government benefits

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Paid training

Work Location: In person

Company Description

Teviant, founded by Celebrity and Wedding Make-up Artist Albert Kurniawan, was launched in November 2018 with a vision to be the first premium local cosmetics brand sold globally. Focusing on professional and international quality at affordable prices, Teviant offers cruelty-free cosmetics made in Italy. Known for top-notch formulations, bold colors, and high-profile collaborations, Teviant aims to be a collaborative platform for artists and make-up enthusiasts.

Role Description

This is a full-time on-site role for a Customer Service Representative located in San Juan. The Customer Service Representative will handle day-to-day tasks such as managing customer inquiries, providing product information, resolving customer issues, and ensuring customer satisfaction. The role involves delivering exceptional customer service and maintaining positive customer relationships.

Qualifications

• Customer Service Representatives, Customer Service, and Customer Support skills
• Experience in ensuring Customer Satisfaction and delivering excellent Customer Experience
• Strong communication and interpersonal skills
• Ability to work efficiently in a team-oriented environment
• Problem-solving skills and attention to detail
• Prior experience in the cosmetics or retail industry is a plus
• High school diploma or equivalent; additional qualifications are a plus

Minimum Qualifications

• At least six months work experience in a Hospital/ Clinic/ Diagnostic Center/ Customer Service, but not required
• Excellent written and verbal communication (clear and articulate)
• Computer literate
• Willing to undergo training for telemedicine program
• Amenable working on shifting schedule, holidays and weekends
• Fresh graduates are encouraged to apply

Primary Responsibilities

• First to accept (receive) calls from patients and does proper triaging;
• Handles customer inquiries or any non-medical concerns within various channels;
• Identifies and assesses customers' needs to achieve client satisfaction.

Job Highlights

• Offers training program to provide international standard service
• Provide accessible healthcare to Filipinos remotely

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

If you're passionate about customer success and ready to dive into a fast-paced environment where every day brings new opportunities for growth, then this is the perfect role for you. Apply now to be a part of our exciting journey

Company Overview:

We are a leading provider of premium frozen goods, specializing in ready-to-bake croissants and pastries. Our products are designed to help cafe, restaurant owners, and hoteliers streamline their operations by offering high-quality, convenient options that save time and effort in the kitchen. With our focus on providing delicious, easy-to-prepare solutions, we empower our clients to focus on what matters most – growing their businesses and delighting their customers.

Job Description:

As a Sales and Customer Service Representative you will play a pivotal role in ensuring a seamless and delightful experience for our valued clients. You will be the primary point of contact for inbound inquiries, managing the end-to-end customer journey from onboarding to post-sales support. You'll provide exceptional service to our B2B and retail customers via multiple channels (phone, email, chat, SMS, and Viber), ensuring timely resolution of inquiries, orders, and concerns.

Your responsibilities will include:

• Responding to incoming inquiries via phone, email, and live chat promptly and professionally.
• Assisting customers with product selection, order processing, and quotation creation.
• Coordinating delivery schedules and ensuring timely fulfillment of orders.
• Providing after-sales support, addressing any issues or concerns promptly and effectively.
• Proactively identifying opportunities to enhance customer satisfaction and loyalty.
• Collaborating closely with sales and operations teams to optimize processes and exceed customer expectations.

Requirements:

• Previous experience in a customer service or sales support role, preferably in the food industry.
• Excellent communication skills, both verbal and written, with a friendly and customer-centric demeanor.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
• A passion for delivering exceptional customer experiences and building lasting relationships.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Knowledge of the hospitality industry and/or experience working with cafe, restaurant, or hotel is a plus.

Benefits:

• Bonuses and incentives to deserving employees
• Professional development opportunities. Career growth and fast promotion and salary increase after probationary period for those who perform well
• Recognition for employees based on their performance and years of service
• A supportive and collaborative work environment.

Pay is negotiable depending on qualifications.

Join our team and be part of revolutionizing the way food service establishments operate. If you're passionate about customer satisfaction and thrive in a fast-paced, customer-centric environment, we want to hear from you Apply now with your resume and a cover letter outlining why you're the perfect fit for this role.

Job Types: Full-time, Permanent

Pay: From Php695.00 per day

Benefits:

• Employee discount
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Application Question(s):

• What is your expected salary?
• Are you willing to work on-site in San Juan City MM from Mondays - Saturdays 8:00am -5:00pm?

Education:

• Bachelor's (Preferred)

Experience:

• Administrative: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

The primary person in-charge of managing customers concerns with the objective of maintaining positive customer relationship, oversees and manages the complete process, from customer orders being placed to the products being delivered to the customer.

1. To answer customer questions by phone, email, social media or walk-in client in a timely manner.

2. Responsible in the order management cycle from order capturing, tracking, and fulfillment of customers' orders.

3. Communicate with consumers/customers and responds promptly to complaints related to products or services.

4. Coordinate with the different departments to address complaints related to products and services.

5. Follow-up customer call when necessary.

6. Submits weekly report to provide updates and progress reports in all open and pending customers inquiries.

Adhere to any other duties and ad-hoc tasks as assigned by superior.

Qualification: Education/Experience:

• Candidate must possess at least a Bachelor's/College Degree or Level in Marketing, Business or any related field.
• Preferably experience in food manufacturing or FMCG.
• At least 1-2 years relevant experience in Customer Service.
• Proficient with Microsoft Office Applications
• Strong verbal and communication skills.

Work Ethics:

• Must have a good leadership, communication, coordination, and management competencies.
• Adaptive to start-up environment.
• Can start immediately