39 Customer Service jobs in Carmona
Customer Service Representative
Cabuyao, Laguna
J&T EXPRESS
Posted today
Job Viewed
Job Description
1. College level or short course/vocational diploma or equivalent
2. At least 1 year relevant work experience in Customer Service or similar field preferred.
3. Experience in E-Commerce, Logistics, or BPO is a plus.
4. Familiarity with CRM systems, SalesForce or Zendesk
1. Excellent written and verbal communication skills.
2. Excellent customer service and interpersonal skills
3. Ability to handle multiple projects simultaneously and work under pressure.
4. Knowledgeable in Microsoft Office and relevant software.
**Benefits**:
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
2. At least 1 year relevant work experience in Customer Service or similar field preferred.
3. Experience in E-Commerce, Logistics, or BPO is a plus.
4. Familiarity with CRM systems, SalesForce or Zendesk
1. Excellent written and verbal communication skills.
2. Excellent customer service and interpersonal skills
3. Ability to handle multiple projects simultaneously and work under pressure.
4. Knowledgeable in Microsoft Office and relevant software.
**Benefits**:
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Associate
Muntinlupa, National Capital Region
Cebu Career Center, Inc.
Posted today
Job Viewed
Job Description
For this position we are looking for anyone who are able to:
- Manage incoming calls from various clients and customers
- Promoting different packages and other related services offered by our clients
- Able to communicate well with clients.
- Able to keep record of complaints, feedbacks, orders and other processes and requests from customers
- Be knowledgeable on the processes of our clients and be efficient and effective in their execution
- Able to work well with fellow workers in achieve goals
Other Perks and Benefits
- Health Insurance
- Transportation Allowance
- 20% Night Differential
- Dayshift Offered
- Rice Allowance
- Complexity Allowance
**Qualifications**:
- Must be a Highschool (Old Curriculum) or Senior Highschool Graduate
- Must be Fully Vaccinated
- Must have excellent communication skills
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php17,000.00 - Php27,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Late shift
- Night shift
- Overtime
- Weekends
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
COVID-19 considerations:
Must be fully vaccinated
Ability to commute/relocate:
- Muntinlupa: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Language**:
- English (preferred)
Willingness to travel:
- 100% (preferred)
- Manage incoming calls from various clients and customers
- Promoting different packages and other related services offered by our clients
- Able to communicate well with clients.
- Able to keep record of complaints, feedbacks, orders and other processes and requests from customers
- Be knowledgeable on the processes of our clients and be efficient and effective in their execution
- Able to work well with fellow workers in achieve goals
Other Perks and Benefits
- Health Insurance
- Transportation Allowance
- 20% Night Differential
- Dayshift Offered
- Rice Allowance
- Complexity Allowance
**Qualifications**:
- Must be a Highschool (Old Curriculum) or Senior Highschool Graduate
- Must be Fully Vaccinated
- Must have excellent communication skills
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php17,000.00 - Php27,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Late shift
- Night shift
- Overtime
- Weekends
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
COVID-19 considerations:
Must be fully vaccinated
Ability to commute/relocate:
- Muntinlupa: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Language**:
- English (preferred)
Willingness to travel:
- 100% (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative (Parañaque)
Parañaque, National Capital Region
Ibex_Xtra
Posted 3 days ago
Job Viewed
Job Description
Qualifications:
• Senior High School Graduates (new curriculum) br>• ompleted Second Year College, no back subjects (old curriculum) < r>• G od English oral communication skills. < r>• BPO experience is preferred but not required. < r>
Work Location: 7/F SM City BF Dr. A. Santos Ave., Brgy. BF Homes, Dist. II Parañaque City
• Senior High School Graduates (new curriculum) br>• ompleted Second Year College, no back subjects (old curriculum) < r>• G od English oral communication skills. < r>• BPO experience is preferred but not required. < r>
Work Location: 7/F SM City BF Dr. A. Santos Ave., Brgy. BF Homes, Dist. II Parañaque City
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative (Alabang)
Muntinlupa, National Capital Region
Ibex_Xtra
Posted 5 days ago
Job Viewed
Job Description
Qualifications:
• Senior High School Graduates (new curriculum) br>• ompleted Second Year College, no back subjects (old curriculum) < r>• G od English oral communication skills. < r>• B O experience is preferred but not required. < r>
LOB:
Retail Account - Non-Voice
Beauty-Retail Account - Voice and Non-Voice
Work Location: G/F 8/F & 9F CTP Asean Tower BLK3 Lot 3 Asean Drive Spectrum District Filinvest City, Alabang, Muntinlupa City
• Senior High School Graduates (new curriculum) br>• ompleted Second Year College, no back subjects (old curriculum) < r>• G od English oral communication skills. < r>• B O experience is preferred but not required. < r>
LOB:
Retail Account - Non-Voice
Beauty-Retail Account - Voice and Non-Voice
Work Location: G/F 8/F & 9F CTP Asean Tower BLK3 Lot 3 Asean Drive Spectrum District Filinvest City, Alabang, Muntinlupa City
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Retail
Muntinlupa, National Capital Region
DRM, INC.
Posted 13 days ago
Job Viewed
Job Description
JOB TYPE: Full-time | Permanent
WORK LOCATION: Alabang br>SALARY: Up to 20k
JOB DESCRIPTION:
As a Customer Support Associate, you’ll be assisting retail customers with order placement, tracking, and returns. You’ll also handle product inquiries, shipping concerns, and account-related updates via voice support. A high level of patience and understanding is expected, especially during peak seasons and promotions.
QUALIFICATIONS:
• K12 Graduate or High School Graduate (Old Curriculum) with at least 6 months of voice BPO experience < r>• Strong command of the English language < r>• Customer-oriented with a positive attitude and problem-solving mindset < r>• Must be willing to work in Alabang and on a shifting schedule < r>
BENEFITS:
• Work on-site allowance* < r>• Extensive HMO coverage for you and your dependents < r>• Non-Taxable Allowance on top of your basic salary < r>• Excellent Program Incentives based on performance < r>• Group Life Insurance - we got your back! < r>• 30 Service Incentive Leaves (15 days convertible to cash)
WORK LOCATION: Alabang br>SALARY: Up to 20k
JOB DESCRIPTION:
As a Customer Support Associate, you’ll be assisting retail customers with order placement, tracking, and returns. You’ll also handle product inquiries, shipping concerns, and account-related updates via voice support. A high level of patience and understanding is expected, especially during peak seasons and promotions.
QUALIFICATIONS:
• K12 Graduate or High School Graduate (Old Curriculum) with at least 6 months of voice BPO experience < r>• Strong command of the English language < r>• Customer-oriented with a positive attitude and problem-solving mindset < r>• Must be willing to work in Alabang and on a shifting schedule < r>
BENEFITS:
• Work on-site allowance* < r>• Extensive HMO coverage for you and your dependents < r>• Non-Taxable Allowance on top of your basic salary < r>• Excellent Program Incentives based on performance < r>• Group Life Insurance - we got your back! < r>• 30 Service Incentive Leaves (15 days convertible to cash)
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative (Retail)
Parañaque, National Capital Region
DRM, INC.
Posted 13 days ago
Job Viewed
Job Description
JOB TYPE: Full-time | Permanent
WORK LOCATION: Parañaque br>CHANNEL: VOICE (RETAIL)
SALARY: Up to 22k
JOB DESCRIPTION:
Assist customers with their shopping experience by handling order placement, product inquiries, shipping status, and account issues. Promote a positive shopping journey through excellent call handling and empathy.
QUALIFICATIONS:
• K12 Graduate or High School Graduate (Old Curriculum) with at least 6 months of BPO voice experience < r>• Good communication and listening skills < r>• Willing to work onsite in Parañaque and on night shifts or weekends
BENEFITS:
• Work on-site allowance* < r>• Extensive HMO coverage for you and your dependents < r>• Non-Taxable Allowance on top of your basic salary < r>• Excellent Program Incentives based on performance < r>• Group Life Insurance - we got your back! < r>• 30 Service Incentive Leaves (15 days convertible to cash)
WORK LOCATION: Parañaque br>CHANNEL: VOICE (RETAIL)
SALARY: Up to 22k
JOB DESCRIPTION:
Assist customers with their shopping experience by handling order placement, product inquiries, shipping status, and account issues. Promote a positive shopping journey through excellent call handling and empathy.
QUALIFICATIONS:
• K12 Graduate or High School Graduate (Old Curriculum) with at least 6 months of BPO voice experience < r>• Good communication and listening skills < r>• Willing to work onsite in Parañaque and on night shifts or weekends
BENEFITS:
• Work on-site allowance* < r>• Extensive HMO coverage for you and your dependents < r>• Non-Taxable Allowance on top of your basic salary < r>• Excellent Program Incentives based on performance < r>• Group Life Insurance - we got your back! < r>• 30 Service Incentive Leaves (15 days convertible to cash)
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative (CHAT)
Muntinlupa, National Capital Region
DRM, INC.
Posted 13 days ago
Job Viewed
Job Description
JOB TYPE: Seasonal | Temporary
WORK LOCATION: Alabang br>SALARY: Up to 19k
JOB DESCRIPTION:
Support a leading beauty brand through chat-based communication. You'll handle multiple customer inquiries regarding product availability, order status, return processing, and promotional offers—all through chat. Multitasking and written English fluency are key. < r>
QUALIFICATIONS:
• Completed Senior High School graduate or High School (Old Curriculum) with minimum of 6 months call center experience < r>• Strong English writing skills with proper grammar and tone < r>• Typing speed of at least 35 WPM < r>• Amenable to shifting schedules and on-site work in Alabang < r>
BENEFITS:
• Work on-site allowance* < r>• Extensive HMO coverage for you and your dependents < r>• Non-Taxable Allowance on top of your basic salary < r>• Excellent Program Incentives based on performance < r>• Group Life Insurance - we got your back! < r>• 30 Service Incentive Leaves (15 days convertible to cash)
WORK LOCATION: Alabang br>SALARY: Up to 19k
JOB DESCRIPTION:
Support a leading beauty brand through chat-based communication. You'll handle multiple customer inquiries regarding product availability, order status, return processing, and promotional offers—all through chat. Multitasking and written English fluency are key. < r>
QUALIFICATIONS:
• Completed Senior High School graduate or High School (Old Curriculum) with minimum of 6 months call center experience < r>• Strong English writing skills with proper grammar and tone < r>• Typing speed of at least 35 WPM < r>• Amenable to shifting schedules and on-site work in Alabang < r>
BENEFITS:
• Work on-site allowance* < r>• Extensive HMO coverage for you and your dependents < r>• Non-Taxable Allowance on top of your basic salary < r>• Excellent Program Incentives based on performance < r>• Group Life Insurance - we got your back! < r>• 30 Service Incentive Leaves (15 days convertible to cash)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative-Export
Las Piñas, National Capital Region
Soonest Global Express Corporation
Posted 13 days ago
Job Viewed
Job Description
Job Description:
-Handling all incoming customer queries and questions. br>-Providing the appropriate service and information or referring clients to another department.
-Referring problematic issues that they cannot solve to management.
-Resolving customer complaints and issuing refunds as needed.
-Handling payment transactions.
-Adhering to a company’s policies and procedures at all times when assisting customers. < r>
Main Duties and Responsibilities:
-Create booking of import and export shipments.
-Coordinate as well as monitor shipments, and ensure timely delivery.
-Prepare and send manifest: Pre-alert, arrival notice, invoice, and other related documents.
-Coordinate shipments with client agents, brokers, truckers, and carriers to ensure smooth operations.
-Ensure accuracy and correctness of all documents as well as shipment details.
Customer Service Assistant Qualification/Skills:
-Strong attention to details.
-Good communication skills.
-Highly organized.
-Active listener.
-Problem solving skills.
-Personal/professional ethics.
Education and Experience Requirements:
-Graduate of Bachelor’s degree in Customs Administration is an advantage but not required. < r>-Two (2) years of experience as Customer Service Assistant in logistics & freight forwarding is an advantage but not required.
-Handling all incoming customer queries and questions. br>-Providing the appropriate service and information or referring clients to another department.
-Referring problematic issues that they cannot solve to management.
-Resolving customer complaints and issuing refunds as needed.
-Handling payment transactions.
-Adhering to a company’s policies and procedures at all times when assisting customers. < r>
Main Duties and Responsibilities:
-Create booking of import and export shipments.
-Coordinate as well as monitor shipments, and ensure timely delivery.
-Prepare and send manifest: Pre-alert, arrival notice, invoice, and other related documents.
-Coordinate shipments with client agents, brokers, truckers, and carriers to ensure smooth operations.
-Ensure accuracy and correctness of all documents as well as shipment details.
Customer Service Assistant Qualification/Skills:
-Strong attention to details.
-Good communication skills.
-Highly organized.
-Active listener.
-Problem solving skills.
-Personal/professional ethics.
Education and Experience Requirements:
-Graduate of Bachelor’s degree in Customs Administration is an advantage but not required. < r>-Two (2) years of experience as Customer Service Assistant in logistics & freight forwarding is an advantage but not required.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative-Import
Las Piñas, National Capital Region
Soonest Global Express Corporation
Posted 13 days ago
Job Viewed
Job Description
A Logistics Operations Supervisor oversees the daily operations of a company's supply chain, ensuring efficient movement of goods. This involves managing personnel, monitoring inventory, optimizing delivery routes, and coordinating with various departments like sales and customer service. They play a crucial role in ensuring timely delivery of goods, maintaining accurate records, and implementing strategies for improved efficiency and cost-effectiveness.
Here's a more detailed breakdown of the responsibilities: br>Core Responsibilities:
• Supervising and Managing Staff: < r>Logistics Supervisors recruit, train, and manage logistics staff, ensuring efficient workflow and adherence to company policies.
• nventory Management: < r>They oversee stock levels, maintain accurate records, and ensure efficient storage and retrieval of goods within warehouses.
• C ordinating Deliveries: < r>They schedule and monitor inbound and outbound shipments, optimize delivery routes, and resolve any logistical issues or delays.
• E suring Compliance: < r>They enforce safety regulations, ensure compliance with industry standards and company policies, and monitor quality and timely delivery of goods.
• P ocess Improvement: < r>They analyze logistics data, identify areas for improvement, and implement strategies to enhance efficiency, reduce costs, and improve customer service.
• C mmunication and Collaboration: < r>They communicate with vendors, customers, and other departments to ensure smooth operations and resolve any issues that may arise.
• R cord Keeping: < r>They maintain accurate records of shipments, inventory, and other logistics activities.
Key Skills:
• L adership and Communication: < r>Excellent leadership and communication skills are essential for managing teams and interacting with various stakeholders.
• P oblem-Solving and Decision-Making: < r>They need strong problem-solving skills to address logistical challenges and make informed decisions.
• A tention to Detail: < r>Accuracy in record-keeping, inventory management, and other tasks is crucial.
• K owledge of Logistics Principles and Procedures: < r>A solid understanding of logistics operations, inventory management, and transportation is necessary.
• P oficiency in relevant software and systems: < r>Experience with warehouse management systems, transportation management systems, and other logistics software is often required.
Here's a more detailed breakdown of the responsibilities: br>Core Responsibilities:
• Supervising and Managing Staff: < r>Logistics Supervisors recruit, train, and manage logistics staff, ensuring efficient workflow and adherence to company policies.
• nventory Management: < r>They oversee stock levels, maintain accurate records, and ensure efficient storage and retrieval of goods within warehouses.
• C ordinating Deliveries: < r>They schedule and monitor inbound and outbound shipments, optimize delivery routes, and resolve any logistical issues or delays.
• E suring Compliance: < r>They enforce safety regulations, ensure compliance with industry standards and company policies, and monitor quality and timely delivery of goods.
• P ocess Improvement: < r>They analyze logistics data, identify areas for improvement, and implement strategies to enhance efficiency, reduce costs, and improve customer service.
• C mmunication and Collaboration: < r>They communicate with vendors, customers, and other departments to ensure smooth operations and resolve any issues that may arise.
• R cord Keeping: < r>They maintain accurate records of shipments, inventory, and other logistics activities.
Key Skills:
• L adership and Communication: < r>Excellent leadership and communication skills are essential for managing teams and interacting with various stakeholders.
• P oblem-Solving and Decision-Making: < r>They need strong problem-solving skills to address logistical challenges and make informed decisions.
• A tention to Detail: < r>Accuracy in record-keeping, inventory management, and other tasks is crucial.
• K owledge of Logistics Principles and Procedures: < r>A solid understanding of logistics operations, inventory management, and transportation is necessary.
• P oficiency in relevant software and systems: < r>Experience with warehouse management systems, transportation management systems, and other logistics software is often required.
This advertiser has chosen not to accept applicants from your region.
8
Logistics & Customer Service Manager
Parañaque, National Capital Region
WHR Global Consulting
Posted 18 days ago
Job Viewed
Job Description
OVERVIEW
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner. br>
KEY ROLES
• Develops and implements process to ensure smooth daily operation: < r>• Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines. < r>• Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints. < r>• Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures. < r>• Align departmental goals and objectives with the company’s overall strategy.
• Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff. < r>• Report regularly to management on progress against key business metrics. < r>• Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction. < r>• Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness. < r>
RESPONSIBILITIES
• Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards. < r>• Resolve escalations and address special customer requests by implementing effective solutions. < r>• Initiate and lead projects aimed at enhancing operational efficiency and effectiveness. < r>• Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning. < r>• Other duties as assigned to support business needs. < r>
EDUCATION, PROFESSIONAL QUALIFICATION, EXPERIENCE & SKILLS
• Must be energetic and innovative. < r>• Must have experience in customer service management and after sales management. < r>• Must have experience leading a small team < r>• Must have experience in business operations management such as HR, Finance & Acconting, Supply Management, People Management, Sales & Marketing, Customer Service, Vendor Management, Government Regulatory Compliance. < r>• Must have experience working with a multicultural work environment composed of locals and foreign stakeholders. < r>• Must have good English communication skills < r>• Must a strong leadership skills. < r>• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner. br>
KEY ROLES
• Develops and implements process to ensure smooth daily operation: < r>• Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines. < r>• Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints. < r>• Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures. < r>• Align departmental goals and objectives with the company’s overall strategy.
• Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff. < r>• Report regularly to management on progress against key business metrics. < r>• Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction. < r>• Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness. < r>
RESPONSIBILITIES
• Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards. < r>• Resolve escalations and address special customer requests by implementing effective solutions. < r>• Initiate and lead projects aimed at enhancing operational efficiency and effectiveness. < r>• Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning. < r>• Other duties as assigned to support business needs. < r>
EDUCATION, PROFESSIONAL QUALIFICATION, EXPERIENCE & SKILLS
• Must be energetic and innovative. < r>• Must have experience in customer service management and after sales management. < r>• Must have experience leading a small team < r>• Must have experience in business operations management such as HR, Finance & Acconting, Supply Management, People Management, Sales & Marketing, Customer Service, Vendor Management, Government Regulatory Compliance. < r>• Must have experience working with a multicultural work environment composed of locals and foreign stakeholders. < r>• Must have good English communication skills < r>• Must a strong leadership skills. < r>• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
This advertiser has chosen not to accept applicants from your region.
9