29 Customer Service jobs in Calamba

Job description:

• Willing to work on-site.
• Can start ASAP
• 100% email support only, no calls, no chat.
• Provides prompt and efficient service to customers through email.
• Demonstrates ownership of every customer interaction to achieve successful first-time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer concern.
• Demonstrates the ability to recognize and identify system, process and policy issues impacting our customer and drive business improvement initiatives.
• Maintains a positive and professional demeanor always portraying the company in a positive light and efficiently managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains excellent performance metrics such as quality, productivity and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Perform duties as assigned.

QUALIFICATIONS:

-Graduate of any 4-year course

-Experience in Customer Service is an advantage (at least 6 months)

-Excellent in communication skills

-Strong customer service skills

-Can provide solutions to any related problems of clients

-Ability to remain calm under pressure

-Must be living in nearby areas, Calamba City Laguna

-Can start immediately

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Calamba City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Location:

• Calamba City (Preferred)

Work Location: In person

We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering exceptional service. If you have strong communication skills, a problem-solving mindset, and a passion for helping others, we want to hear from you

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues effectively, ensuring high satisfaction levels.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate team or supervisor as needed.
• Stay up-to-date with company offerings, processes, and industry best practices.
• Contribute to a positive team environment by collaborating with colleagues and sharing insights.

Qualifications:

• High school diploma or equivalent (college degree preferred).
• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and basic computer applications.
• Ability to manage multiple tasks and prioritize effectively.
• Empathy, patience, and a customer-first attitude.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive, inclusive, and collaborative work environment.
• Comprehensive training to ensure your success in the role.
• HMO coverage
• Referral and signing bonus worth PhP 5,000.

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Education:

• Junior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Calamba City, Laguna (Preferred)

Join the dynamic team at Ueno Container Logistics, Inc as a Customer Service Representative. In this full-time position based in Calamba City, Laguna, you will be the vital link between our organization and our valued customers, ensuring exceptional service and support. As a Customer Service Representative, you will play a key role in maintaining strong client relationships and contributing to the overall success of our logistics operations.

What you'll be doing:

• Responding to phone calls and emails from clients, providing updates on shipment status, and addressing any inquiries or concerns.
• Preparing and Reviewing shipping documents such as bills of lading, commercial invoices, permits and other necessary paperwork.
• Working with internal teams (operations, accounting, etc.) and external parties (shipping lines, a customs brokers, agents etc.) to ensure smooth shipment flow.
• Responsible in coordination of pick-ups and deliveries, tracking shipments, and monitoring the customs clearance processes.
• Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
• Maintaining accurate records of shipments, customer information, and other relevant data.
• Ensuring all operations comply with relevant regulations and company policies.
• Any other tasks that may be assigned by the immediate superior.

What we're looking for

• At least 2-years of experience in the same role/same industry.
• With good moral character ; With positive attitude towards difficult situations.
• Good customer service and communication skills.
• Can start ASAP

About us

UCL (Ueno Container Logistics) is a leading ISO-tank container operator based right in the central hub of Asia, providing our customers with high quality, innovative, and cost efficient solutions to their bulk liquid transportation needs on a global scale. 

We stand apart in the industry by providing not only a complete logistics management service across Asia and the world, but also through our expertise in designing unique custom solutions, carefully and prudently optimized for each and every client, from specially designed tanks to strategic allocation of assets to provide you with unmatched business opportunities and unprecedented cost savings, all without ever compromising on quality and safety.

Let us prove to you how we continue to stand out from the crowd, serving our customers with integrity, professionalism, innovation and safety to become the trusted operator of choice for your bulk liquid logistic needs.

About us

Our mission is to provide our customers with "Perfect Parts and Tools, On Time, Every Time", based on scalable, repeatable and cost-effective manufacturing processes. We design, manufacture and market a complete range of consumable parts and tooling used in the assembly and testing of semiconductors. These include Rubber pick-up tools, Tungsten carbide die collets, Adhesive dispensing nozzles, Die ejector needles, Wire-bond clamps and EFOs, Mold pot & plungers, and Trim/form tools. Our vision is to become a Five Star company. By building a Five Star Factory, we aim to have High-Performance Teams. We believe that The Right People in the Right Positions (working in sync to "Do it Right") Make Everything Happen.

Qualifications & experience

• 2-5 years working experience in Sales Customer Service especially in the field of semiconductor industry is an advantage.
• Candidate must possess at least a Bachelor's/College Degree in Engineering (Electrical/Electronic), Engineering (Industrial), Finance/Accountancy/Banking, Business Administration/ Management/Marketing or equivalent.
• Has a strong written and verbal communication skills.
• Excellent interpersonal skills; ability to interact with people at all levels.
• Hands-on and with strong knowledge of PC applications such as word processing and spreadsheets in order to implement improved methods.
• Background in SAP, ERP-LN, or MS D365 is an advantage.
• Strong ability on relationship building/networking with customers as well as internal stakeholders is a requirement.

Tasks & responsibilities

• Collaborates with design, operation, and other departments to achieve our mission of providing our customers with Perfect Parts and Tools, On Time, Every Time Based on Scalable, Repeatable and Cost-Effective Processes in 4 key areas and teams:

o Metal Machining

o Plastic and Rubber Machining

o Standardized Tooling, Workholding, Fixturing and Programming

o Quality System development & enhancement.

• Assist the manager and/or the sales engineer in all administrative processing of orders, quotation coordination, etc.
• Maintains schedules, administers systems, or coordinates between internal departments to compile information/perform tasks.
• Process daily jobs effectively and efficiently such as issuing WSO after receiving PO from customers, maintaining shipment, update data for COF (Customer Order Fulfilment) reporting, etc.
• Coordinates, expedites and deals with internal/external party to resolve overdue orders.
• Regularly analyses workflow and systems to improve work quality, productivity and cost.
• Work with the respective teams from our other subsidiaries to support our global customers.

• Bachelor's Degree
• At least 1-2 years experience as Customer Service Representative
• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment
• Able to multitask and work under pressure
• Able to work during UK/EU business hours

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Pay raise
• Promotion to permanent employee
• Transportation service provided
• Work from home

Ability to commute/relocate:

• Calamba City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 2 years (Preferred)

Language:

• English (Preferred)

Location:

• Calamba City (Preferred)

Work Location: In person

We are seeking a
Spanish Bilingual Customer Service Representative
to join our team.

The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Key Responsibilities:

• Respond to customer inquiries in Spanish and English via phone.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our client's products and services.

Requirements:

• Fluent in Spanish and English (both written and verbal).
• Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
• Must have the ability to work independently and in a team environment.
• Problem solving skills.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Education Requirements:

• High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Preferred Qualifications:

• Experience in a call center or customer support environment.

• Familiarity with company-specific products or industry knowledge.

• Ability to work flexible hours, including evenings and weekends if needed.

Benefits:

• Health insurance | Life insurance | Paid training | Pay raise

Schedule:

• 8-hour shift | Evening shift | Rotational shift

Supplemental Pay:

• 13th month salary | Overtime pays | Performance bonus

Work Location:
Onsite/Work in the Office-Clark

APPLY NOW

The Customer Service Assistant – Supply Chain Support is responsible for managing stock allocation, preparing sales and inventory reports, processing orders and samples, and supporting communication with Regional Sales/ Senior Territory Manager. This role ensures efficient coordination between warehouses and sales teams, contributing to smooth supply chain operations and customer satisfaction.

Key Responsibilities:

• Process sales orders for Rice Seeds and Corn Seeds accurately and timely.
• Monitor sales performance and report sales data for Rice Seeds and Corn Seeds.
• Manage processing of sample orders for Crop Protection, Rice Seeds, and Corn Seeds.
• Handle processing of free-of-charge goods (e.g., Tandem ng Taniman - Roundup).
• Send billing documents (sales invoices and credit notes) to customers to facilitate timely collections.
• Process sales returns and product replacements, ensuring accuracy and adherence to policies
• Address product complaints and coordinate replacements through the inquiry system (Inq-quest - Intelex system).
• Provide accurate and timely documents and reports for internal and external stakeholders.
• Coordinate with relevant departments to resolve customer questions, issues, and disputes, ensuring proper follow-up.
• Support and execute additional tasks as assigned within the SCM organization.

Qualifications:

• Bachelor's degree or equivalent experience in Business, Supply Chain, Agriculture, or related fields preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Proficiency in Microsoft Office and SAP order processing systems/ Intelex System
• Ability to work collaboratively in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: Php20, Php23,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Laguna: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you familiar with SAP Ordering Processing?
• How much is your expected salary?
• How soon can you start?

Willingness to travel:

• 100% (Required)

Work Location: In person

• Graduate of Business, Marketing or related field.
• Excellent communication skills, polite, confident and friendly in dealing with clients.
• A commitment to excellent customer service.
• Competency in Microsoft applications.
• Able to work comfortably in a fast paced environment.
• Highly self-motivated and able to handle pressure.
• Fresh graduates are welcome to apply
• Willing to work at Batino, Calamba City.

Job Types: Full-time, Temporary

Ability to commute/relocate:

• Calamba City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person